Cancel Vzn service w/o ETF
For those who are dissatisfied with your Vzn service and would like to cancel service w/o paying the early termination fee, your opportunity will be available in Oct 2005 due to the new Vzn Administrative Fee.
COPY OF VZN RESPONSE:
I appreciate the time you have taken to contact us regarding the Administration charge being initiated on October 01, 2005. My name is Cathy, and I am eager to assist you.
The Administrative Charge is an assessment which helps defray certain costs we incur, currently including charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers fees and assessments on network facilities and services, and certain costs and charges associated with proceedings rel...
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COPY OF VZN RESPONSE:
I appreciate the time you have taken to contact us regarding the Administration charge being initiated on October 01, 2005. My name is Cathy, and I am eager to assist you.
The Administrative Charge is an assessment which helps defray certain costs we incur, currently including charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers fees and assessments on network facilities and services, and certain costs and charges associated with proceedings rel...
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if i took your call, i'd issue a .40 credit per month before i let you cancel without an etf.
but you may get a rep that doesn't know what they're doing...
but you may get a rep that doesn't know what they're doing...
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If sombody wants to loose service just because of $4.80 per YEAR than they deserve what they get, Im sorry to say it but VZW is the best, all around.
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I know you are rightfully proud of your company. But having both Cingular And Verizon I have to say they both have their strengths and weaknesses. I cannot say Verizon is even 20% better then Cingular.
I can use the internet on my MpX220 for hours and not use any air time. My BT funtions are complete as BT intended.(I recently found out this is not the case with Verizon)
Verizon has better service in many areas...but not ALL areas. Phone CS for both is equal in my experience. In store service nod goes to Cingular.(limited experience)
I just don't where see people will be missing all that much if they were to switch to Cingular, especially if they do not travel extensively and particularly is certain markets.
I can use the internet on my MpX220 for hours and not use any air time. My BT funtions are complete as BT intended.(I recently found out this is not the case with Verizon)
Verizon has better service in many areas...but not ALL areas. Phone CS for both is equal in my experience. In store service nod goes to Cingular.(limited experience)
I just don't where see people will be missing all that much if they were to switch to Cingular, especially if they do not travel extensively and particularly is certain markets.
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I agree, Cingular is a VERY good company and has a VERY good network, I was just making a point that if a company wants to leave a great company (which undeniably Cingular and VZW both are), even at .40 cents it is still the lowest in the industry,
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Yeah I like my friend's SUNCOM service. No junk fees. If the plan is $40.Its $40..not a penny more. All the so called reg fees are built into the service as they should be. With those outside fees carriers have a way of raising your service costs without changing the contracted cost advertising. Its pretty transparent and gimmicky but many people are not very astute to practices like that.
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or the alternative. Show your rate plan at 50 bucks with everything built in and the consumer buys the other plan that has the rate plan at 40 bucks and 10 bucks in fine print fees...believe me, I know that consumers don't want the up front cost. They want to see cheap and worry about the rest later.
Here is an example:
When I first started in car sales, a sales manager taught me the lesson that customer REALLY do want to haggle. I had a customer that told me if I gave him my best bottom line dollar price he would buy if it was what he wanted to pay. So I talked my boss into letting me take out the cheapest price I could do. No wiggle room at all. Best bottom line deal. The response, "Ok, now tell your boss if you knock 500 of...
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Here is an example:
When I first started in car sales, a sales manager taught me the lesson that customer REALLY do want to haggle. I had a customer that told me if I gave him my best bottom line dollar price he would buy if it was what he wanted to pay. So I talked my boss into letting me take out the cheapest price I could do. No wiggle room at all. Best bottom line deal. The response, "Ok, now tell your boss if you knock 500 of...
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First of all with regard to Suncom
They are only 5 cents more with fees built in. From $39.95 to $40.
And like you apparently agree the pricing with all the junk fees is gimmicky, Smoke and mirrors, a psychological gimmick.
Cable and landline phone companies do it as well.Rates disguised as regulatory and government mandated. It's plainly dishonest and misleading.
They are only 5 cents more with fees built in. From $39.95 to $40.
And like you apparently agree the pricing with all the junk fees is gimmicky, Smoke and mirrors, a psychological gimmick.
Cable and landline phone companies do it as well.Rates disguised as regulatory and government mandated. It's plainly dishonest and misleading.
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Further proof that Verizon is the BEST wireless provider in the country, not only in coverage but in policies.
I guess you can always switch to another carrier who charges more.
I guess you can always switch to another carrier who charges more.
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Actually other carriers have done the same thing...adding their own fee and calling it something like infrastructure fee...or administration fee...or something like that. Just think 40 cents a line...47 million customers...that is 18.8 MILLION A MONTH!!! a quarter of a BILLION a year! That is real time money.
But that comes with the territory of 9.99 add on lines that generate zero revenue. Think about it. They give a FREE Moto V276...they say that phone retails at 220.00 Lets say actual cost is 150.00 (abritrary number) 9.99 x 24 is 240.00 that means VZW would be making 90 bucks total. That doesn't include the actual cost to operate that line either...staffing care, cell sites, airtime used...etc. That amounts to 3.75 a month pr...
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But that comes with the territory of 9.99 add on lines that generate zero revenue. Think about it. They give a FREE Moto V276...they say that phone retails at 220.00 Lets say actual cost is 150.00 (abritrary number) 9.99 x 24 is 240.00 that means VZW would be making 90 bucks total. That doesn't include the actual cost to operate that line either...staffing care, cell sites, airtime used...etc. That amounts to 3.75 a month pr...
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The "retail" price from Verizon is less than 10% more than the cost to them. Verizon sells service to make money, not phones.
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FYI, if you believe that is what VZW pays for the V276...then I would like to start selling you some products!
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You bet That's what vzw pays!!! When the Nokia 6015 cost the company over $90 and at the time was the CHEAPEST phone sold, I think that $180 for the 276 is about right. You have NO idea how much carriers pay for the phones.. NONE WHAT SO EVER!
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Ok...lets use a little logic here. First off remember when the Motorola V710 "costs" 350 bucks but all of the sudden it "costs" 100 dollars less? Do you think that VZW was really paying 350 bucks for the V710? Yeah...ok. Why do you think Radio Shack was selling the LG VX6000 for awhile for 200 bucks FULL RETAIL but that phone was "at cost" to VZW for 230? Why? Becuase that phone didn't "cost" VZW even near 200. They were just profiting off that phone selling to the agents.
How about this one? Samsung a670 "cost" was 225. But they would sell this FULL RETAIL NO CONTRACT to a consumer for 219.99? Do you really think that a company would sell something below "cost" without some sort of term agreement would you?
How about this one? Samsung a670 "cost" was 225. But they would sell this FULL RETAIL NO CONTRACT to a consumer for 219.99? Do you really think that a company would sell something below "cost" without some sort of term agreement would you?
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sorry dude, this info what straight from the horses mouth. ---- and hello you silly goose, the 670 is $270 at retail price, i think u should do just a lil bit of homework before you open your mouth and make fool out of yourself once again!.. 🙂
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HAHA silly goose. But the Retail price for the a670 was 219.99 when they were offering it as the BOGO at 50 for both. So insulting isn't nice when it can be smacked back at ya'.
But I guess you believe everything you are told...
At that particular time VZW was selling that phone full retail to a consumer for 219.99. We were told that the 225 was rock bottom price, but when shown what they were selling this to the consumer for, all of the sudden I couldn't get any straight answers...none. No explaination.
Also, why is it Radio Shack can sell a phone full retail for alot less then what VZW says is their "cost"? Hummmm. To say that these are the TRUE costs is very niave. Very. And to come back with insults...well, that is just...
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But I guess you believe everything you are told...
At that particular time VZW was selling that phone full retail to a consumer for 219.99. We were told that the 225 was rock bottom price, but when shown what they were selling this to the consumer for, all of the sudden I couldn't get any straight answers...none. No explaination.
Also, why is it Radio Shack can sell a phone full retail for alot less then what VZW says is their "cost"? Hummmm. To say that these are the TRUE costs is very niave. Very. And to come back with insults...well, that is just...
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ALL RESELLERS MUST BUY PHONES DIRECTLY FROM VZW - unless it's a phone that's discontinuted ex. Aud 8600 or LG 6000. Go to the LG, Samsung, or Moto website, see how much they're selling the phones for. Phones aren't cheap, soo That's all I gots to say!
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um, we have kx1 and av8910 which are both carried by verizon still and we did not purchase them from verizon. The retail of the phone is jacked up between 30-90 bucks over cost. Per example the 8100 has a cost of about 290, but i have seen the retail between 300-400 bucks so it just depends on how much the reseller or corporate location wants to hike it up.
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barryefau said:
ALL RESELLERS MUST BUY PHONES DIRECTLY FROM VZW - unless it's a phone that's discontinuted ex. Aud 8600 or LG 6000. Go to the LG, Samsung, or Moto website, see how much they're selling the phones for. Phones aren't cheap, soo That's all I gots to say!
I know what you mean when you say they are not cheap i have at leaste one person flip out on me a week when they didn't get insurance and you tell them how much it is to replace their phone, crap even if we sold them at cost the are still damn expensive. who wants to pay over a hundred for a lg3200, not me! and if you want a camera phone you are talking 200 plus! I just wish people would listen when i sell the phone and tell them about insuran...
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LOL. NO one is getting what I am saying. I am not talking about what an AGENT pays for the phone, I am talking about the amount that VZW themselves sell that phone to the agent is greatly inflated over what their cost is.
And yes you can buy phones from sources other then Verizon Wireless. There are alot of vendors that sell new phones to agents. Brightstar, Cellstar, Brightpoint...etc.
And yes you can buy phones from sources other then Verizon Wireless. There are alot of vendors that sell new phones to agents. Brightstar, Cellstar, Brightpoint...etc.
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I own 2 Verizon stores, that is the cost on the phone, we take a hit of $85-$125 out the door on EVERY SINGLE phone we sell.
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Yes, because you are paying for that phone from Verizon to get the phone in right? But do you really think they are selling you a phone at THEIR "COST". That is where I am coming from. How is it that they say a certain phone "Costs" 235.00 but Radio Shack will sell that phone FULL RETAIL WITHOUT CONTRACT for 200.00. Do you think Verizon Wireless would stand for Radio Shack getting a cheaper price on a phone purchase then Verizon Wireless themselves?!?! NOT HARDLY. How about the Samsung a670 issue? The "cost" was 225 but a consumer could buy that straight from Verizon Wireless for 219.99. Common sense would say that 225.00 is not cost if they will sell that phone without contract for 219.99. Believe me, agents are being rooked on th...
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There is no way that you can prove that 4.80 a year extra has an adverse affect on your finances. I am with person below, your not gonna get out of the etf with me, you'll just get a credit every month for the 40 cents. if that.
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Actually it really looks like you can. This is a get out of free contract card. It’s all over the forums and folks are getting out of their contracts left and right. I agree with you though it is stupid, and why would anyone want to leave a quality networks such as verizon. From everything I read you can do it, and because it’s not a regular tax they have no choice but to do it.
http://www.howardforums.com/showthread.php?t=705530& ... »
http://www.howardforums.com/showthread.php?t=705530& ... »
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rambofone said:
I agree with you though it is stupid, and why would anyone want to leave a quality networks such as verizon.
Verizon's network isn't quality for everyone.
Now I know you're probably going to respond claiming that it is the customer's fault for signing a contract where the service doesn't work well, but things happen and service changes. People leave Verizon all the time without a second thought.
Same goes for any other network.
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RUFF1415 said:rambofone said:
I agree with you though it is stupid, and why would anyone want to leave a quality networks such as verizon.
Verizon's network isn't quality for everyone.
Now I know you're probably going to respond claiming that it is the customer's fault for signing a contract where the service doesn't work well, but things happen and service changes. People leave Verizon all the time without a second thought.
Same goes for any other network.
I agree
IMO with my experience in my area Verizon is the best.
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Good to hear.
In my area, Cingular tops Verizon but neither are anything to scoff at.
In my area, Cingular tops Verizon but neither are anything to scoff at.
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An intelligent conversation about 2 quality networks with different opinions that didn't turn into a complete flame war? What is this world coming to? 😳
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I know! And on the same day a Christian conservative in Pat Robertson calls for the assassination of Hugo Chavez.
Strange world. 😳
Strange world. 😳
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Did you guys not get the email or some kind of notice on this? This is pretty much word for word from the internal notice.
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woman called yesterday upset that her secondary phone couldn't send or receive calls. the phone had been inactive for so long that it was completely removed from our switch records. so i rebuilt the customer's line of service and told her she was good to go.
customer was calling me from seattle and the phone was in portland. i reminded her that her second phone was still inactive in our switch until it made an outbound call. if she called it she would get a voicemail unless an outbound call on the phone was made. if any further problems come up, have the user call us from portland from a second line as we can't troubleshoot without the phone, etc....
now i've mentioned the phone's going to go to voicemail AT LEAST five times now a...
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customer was calling me from seattle and the phone was in portland. i reminded her that her second phone was still inactive in our switch until it made an outbound call. if she called it she would get a voicemail unless an outbound call on the phone was made. if any further problems come up, have the user call us from portland from a second line as we can't troubleshoot without the phone, etc....
now i've mentioned the phone's going to go to voicemail AT LEAST five times now a...
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You should have read you Contract. (God if feels good to say that). The only way Verizon Wireless will let you out of your contract is if:
A. You're dead.
B. There is absolute No Service in your area(Not the same as droped calls).
You're the kind of customer I talk to that says:
"Who reads those things. Now what can you do for me?"
A. You're dead.
B. There is absolute No Service in your area(Not the same as droped calls).
You're the kind of customer I talk to that says:
"Who reads those things. Now what can you do for me?"
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Below is a copy of the contract people sign, so, read it, you can cancel your account without the ETF. I know for a fact that you can, I have seen it done, actually I was on a three way call with verizon and a customer and they waived the ETF. It is very clear, verizon has the right to raise their plans, and fees, and change their policy, (free holiday minutess), and right below the section that states that in the contract it also says that a customer has the right to agree or disagree with the changes, money wise, or policy, if they do not, they can shut their service off without the ETF. So, losing your free holiday minutes would fall under that clause, all though I think you will argue more with verizon on that one, but, they cant argu...
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