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Sprint mis-information!!!!

jdhilzdsp

Nov 4, 2004, 6:23 PM
i was just reading a few posts on the Sprint board......WOW do they have some info wrong or what. Apparently Sprint is the "largest and most reliable" cellular company in America. Didn't know that.

Also there phones are way better, eventhough most of them are just diff designs of phones VZW offers.

Also people are claiming they are the best in the NT/Tri-state area....looking at Consumer Reports....
VZW-71
NexHell-62
T-UNmobile-59
Sprint(away)-58
AT..Cing..whatever-58

Apparently there customers dont agree with the fan boys of Sprint.
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JJMcClain

Nov 4, 2004, 6:30 PM
Ok... I'll take Verizons back on this one... Sprint sucks... plus.... with only a few modifications, the phone are the same damn thing 'Digital by Qualcom'... I'll argue for Cingular but hell no I won't for sprint... d'er...
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Sarah143VZW

Nov 4, 2004, 7:04 PM
🤣
I take back every mean thing I said about you jjmcClain 🤣 Every once in a while there is a need to back up the King 🙂
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JJMcClain

Nov 4, 2004, 7:37 PM
um... I'll let that slide b/c you're being nice... 😁
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Sarah143VZW

Nov 4, 2004, 7:39 PM
😉 sounds good to me! Do you work for cingular?
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JJMcClain

Nov 4, 2004, 8:00 PM
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »


this is a post to you last night... yes I work for Cingular...
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thatguy_overthere

Nov 4, 2004, 9:53 PM
JJMcClain said:
Ok... I'll take Verizons back on this one... Sprint sucks... plus.... with only a few modifications, the phone are the same damn thing 'Digital by Qualcom'... I'll argue for Cingular but hell no I won't for sprint... d'er...


Ok, the last time I checked, VZ didn't offer Sanyo phones. So how are they tweaked to be just like VZ. I don't care what anyone says, Sanyo on sprint will beet VZ anytime.

To prove that, look up a coverage map of Arizona. There is a stretch of road between Wickenburg (northwest of Phoneix) and Kingman (further northwest). There is a large area on that road that no one covers. My Sanyo 8100 got an analog signal on that road. My friends VZ LG 4400 did not. Tha...
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speck

Nov 4, 2004, 9:59 PM
Look man, Who cares about the most desolate strip in the United States. Sprint is not even in the same league as VZW... and if sprint was so big and bad... Why did they have to go back under the wing of their parent company while VZW could probably purchase their parent company (VZ). Coverage wise, i'm sorry... VZW network and extensive coverage decimates Sprint... Not to mention... Sprint hasn't made money in how many quarters now?
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BetterThanJake

Nov 5, 2004, 8:13 AM
Harsh, but I'd have to agree... I was on Virgin for a little while (which is Sprint's network under a different name), and I wasn't too impressed.

For example, at my girlfriend's house, which is less than 2 miles off of a major interstate, you'd often have to go outside to make a call... staying indoors on the Sprint network's usual 1 or 2 bars there often resulted in a dropped call.

Also, there's a restaurant I frequently go to thats smack dab in the middle of a huge urban area (the Silicon Valley)... I'd get dropped calls there too sometimes. WTF?

Both issues were completely solved when I moved to Verizon.

So y'know, Sprint can have all the great phones in the world- whats it worth when their network keeps holding them back? No...
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JessiCSR

Nov 5, 2004, 3:16 PM
I completely agree...great phones mean nothing if they're locked to a crappy network.
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thatguy_overthere

Nov 5, 2004, 10:33 PM
I mentioned BFE for a reason. VZW advertised that they have the biggest and best national network.

How about another example for everyone.

I live in Phoenix AZ. I would sit in my house and roam with VZW. Some rooms I only had no service at all. I had to go outside to make a call. I usually dropped 1 out of every 4 or 5 calls with VZW in Phoenix. No joke. I was always calling customer service for credits for roaming charges in my house.

My old Sprint phone didn't roam at my house. I only dropped a call if I was in an underground parking garage downtown or out in BFE (but just about all cell phones do that).

I don't live in the outskirts of town either, I live about 15 miles from downtown, which is pretty close in thi...
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vzwinagent

Nov 5, 2004, 11:42 PM
I don't understand the roaming thing. There shouldn't be any roaming charges. If by chance your phone is in roam it should clearly state so on the display. It sounds like something is very wrong there.

I went to Phoenix - Scottsdale area a couple years ago and had no trouble at all. I actually went from Indiana to Las Vegas, then to Phoenix, then to Southern Texas and back to Indiana. I had no trouble with my phone and had no roaming charges the whole trip. This trip was in a motor home and I used the internet via my phone in all those locations.
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JJMcClain

Nov 6, 2004, 12:51 PM
But... for the longest time, Verizon had in their Terms and Conditions that the roam indicator on the phone was not guaranteed.
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thatguy_overthere

Nov 6, 2004, 1:10 PM
One strange thing about his roaming charges were that they said he was roaming in Northern Nevada.

It's kind of hard to roam in Northern Nevada when your 50 miles from the Mexican border.

What gets me is still is that many people who sell VZ tell the customer that there are no roaming charges, yet the brochures say roaming is $0.69 per minute. Whats up with that.

Just so you know, I've heard this from indirect dealers and corporate stores.

I did forget something from my earlier post. The phones that I had were the V120, T720, T730. ALL are POS phones, as we all know. VZ kept telling me that I had the greatest phone on the market. I also was not informed of software updates or any other issues that other customers had...
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Corpo Rat

Nov 6, 2004, 1:58 PM
thatguy_overthere said:
What gets me is still is that many people who sell VZ tell the customer that there are no roaming charges, yet the brochures say roaming is $0.69 per minute. Whats up with that.

Here's the distinction. I will warn you, I find this argument is a bit disingenuous, but EVERY carrier makes this claim, and you need to be aware of it.

There is NO roaming as long as the customer is on the America's Choice NETWORK. Its when you go off-net that the roaming comes in. Most people take that to mean that there's no roaming, period, and I know of reps who make no effort to correct this belief. The ONLY Verizon plans with no roaming whatsoever are the Nationwide SingleRate plans. VZW doesn'...
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JJMcClain

Nov 6, 2004, 3:24 PM
Corpo Rat said:


Here's the distinction. I will warn you, I find this argument is a bit disingenuous, but EVERY carrier makes this claim, and you need to be aware of it.



Not EVERY carrier... Cingular charges absolutely NO roaming charges on their National plans, NONE...
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Vox Dei

Nov 6, 2004, 4:27 PM
In the US, PR, or US Virgin island ;) I've had customers tell me they thought mexico or canada was no roaming because they were told there was no roaming on their plan ;).
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vzwinagent

Nov 6, 2004, 4:38 PM
That's because you don't allow them to roam! At least our customers can still use their phones when off the network! 😉
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Vox Dei

Nov 6, 2004, 5:06 PM
Sure they can. Cingular has a number of roaming partners. they use T-mo in some areas for example.
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vzwinagent

Nov 6, 2004, 5:14 PM
That's not what I mean... that's basically your Nationwide netowork like our America's Choice. We don't have roaming anywhere on the America's choice. If your customers go off your nationwide network they get nothing. Our's still have service, they just have to pay extra.
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JJMcClain

Nov 6, 2004, 5:40 PM
Noreally true... If you have no service, there is no service... just like Cingular... true, Verizon still uses AMPS, but even off network, Cingular customers do not pay for roaming...
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Vox Dei

Nov 8, 2004, 11:58 AM
No. Our nationwide is not on network like yours is. Our is nationwide on or off network. So if you are on someone elses GSM tower you will still get service just like Verizons network. The difference is Cingular will not charge you for roaming off our network.
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JJMcClain

Nov 6, 2004, 5:06 PM
Nope... We do allow open roaming, and we do not charge ANYTHING for that... T Mobile does not allow people to roam... And our mobile 2 mobile works even when off network...
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vzwinagent

Nov 6, 2004, 5:14 PM
Only with your roaming partners which make up your nationwide network. That's the same as Verizon's America's Choice network. Verizon also allows mobile to mobile anywhere on the nation wide network.
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vzwinagent

Nov 6, 2004, 5:20 PM
The difference is here... this is your map.. customers only have service in the Orange:
http://onlinestore.cingular.com/html/Maps/nation_GSM ... »

Here is our map:
http://www.verizonwireless.com/images_b2c/maps/natio ... »

Customers can use their phone everywhere except for the white which is just where there is no coverage period. The red and pink are the same as your orange... no roaming. The light brown are an added benifit where you can still use your phone you just have to pay the roaming.
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JJMcClain

Nov 6, 2004, 5:45 PM
That is not a true comparison... Cingular GSM is all digital coverage. Your map lists out AMPS coverage as well... This is Cingular's map with GSM/TDMA/AMPS coverage... with a GAIT phone... Still, no roaming charges. This map is more a fair comparison to Verizons. What is Verizons all digital map look like?

http://onlinestore.cingular.com/html/Maps/nation_GAI ... »
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vzwinagent

Nov 6, 2004, 7:45 PM
Okay... thanks for the info. I have no disputes! 😉
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schnozejt

Nov 7, 2004, 4:02 AM
Cingular phones still do not work with companies whom they don't have an agreement with; therefore no roaming. You know this as well as I know this is true. It's either A🙂 Cingulars network or B🙂 a network in agreement w/ Cingular ( like VZW's extended network).
Of course there isnt going to be any roaming charges.

Both A and B options are available on the VZW network as well as option C🙂 a customer can use another network we dont have an agreement with. Therefore roaming charges incur.

We market the same way as Cingular "no roaming charges." Yeah, as long as you're on our network or with a co. we have an agreement w/.
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JJMcClain

Nov 7, 2004, 8:58 AM
Yes they do. But if you pull off of another network you get the roaming charges. Cingular does not charge for roaming on either the GSM nation plan or National Gait plan... it's that simple... Roaming agreements or not.
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JessiCSR

Nov 8, 2004, 1:10 AM
Incorrect.

We do not charge roaming anywhere in the united states on our Nation plans. Period.
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vzwinagent

Nov 6, 2004, 4:41 PM
Well all those phones you listed are Motorola. From my experience Motorola phones are usually crap! lol I just can't figure out the charging problems. It has to be obvious to them that there is a problem.... I don't know why they don't come out with a new design.

As for the roaming.... there is none on the America's Choice Network. If you are off the network you will pay .69 a minute. I always tell people that the light brown areas on the map are roaming.
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thatguy_overthere

Nov 7, 2004, 2:27 PM
I do the same thing. I tell all of my customers that the light brown is roaming.

My point was that there are many sales reps out there who are selling VZ and telling them that there are no roaming charges anywhere in the US.

Then I look stupid when I tell them that there are roaming fees if you are in the brown on the map. They'll tell me that the guy at the VZ store told them there are no roaming fees.

Or they just get really pissed off. Either way, I endup dealing with mad customers who aren't even mine. I don't work for VZ, I work for a dealer that sells VZ with a few other companies, but people always ask us questions.
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CainMarko

Nov 5, 2004, 10:57 AM
actually, VZW accounted for about 40% of VZ Communications total earnings.
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CainMarko

Nov 5, 2004, 3:10 PM
You guys may want to take a picture:
I'd have to take VZW's side on this one. Sprint's network is HORRID. VZW is the best CDMA carrier in the states. Even I can admit that.
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JessiCSR

Nov 5, 2004, 2:16 PM
God I totally have to agree....Sprint is teh s uck.

ghettofabulous.

I'm a cingular person as well, and Sarah143VZW there's no need to turn this into a cing vs. VZW debate. no ego stroking.
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JJMcClain

Nov 5, 2004, 2:25 PM
Jessi, are you in Ocean Springs?
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JessiCSR

Nov 5, 2004, 2:45 PM
Dude. Totally yes.
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JessiCSR

Nov 5, 2004, 2:46 PM
Omg. I sound like a surfer valley girl. 😕
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JJMcClain

Nov 5, 2004, 3:23 PM
Phase 1 or 2?
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JessiCSR

Nov 5, 2004, 5:52 PM
phase 1
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JJMcClain

Nov 5, 2004, 6:16 PM
Oh well... I'm in phase 2...
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JessiCSR

Nov 5, 2004, 6:36 PM
aww. well It's not like i'm 5 miles away. 😛
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JJMcClain

Nov 5, 2004, 6:37 PM
lol...if you walk through phase 2, i'm under the yellow ball... you'll see what i'm talking about...
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JessiCSR

Nov 5, 2004, 6:41 PM
ok then...I'll peek around on my break.
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JJMcClain

Nov 5, 2004, 6:41 PM
😁
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JJMcClain

Nov 5, 2004, 7:43 PM
ment to ask... what time is break?
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JessiCSR

Nov 5, 2004, 7:51 PM
7:00...9 minutes.
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vzwinagent

Nov 5, 2004, 8:23 PM
Did you see each other??? This is exciting! LOL
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JessiCSR

Nov 5, 2004, 8:25 PM
yes...?

I'm glad I can be a source of excitement..? Oh wait...that sounds bad.
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speck

Nov 5, 2004, 8:26 PM
Did you meet up with JJ?
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JessiCSR

Nov 5, 2004, 8:28 PM
Yeah. Heh. It was cool. cool as in brief and cool.
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speck

Nov 5, 2004, 8:29 PM
I'm in phase 2, a couple cubicles down from him
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JJMcClain

Nov 5, 2004, 8:29 PM
lol... thank you...
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vzwinagent

Nov 5, 2004, 8:27 PM
I didn't mean that in a bad way. It really is fun... a metting happened from this site. That's pretty cool... two posters who work together like just down the hall! LOL
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speck

Nov 5, 2004, 8:28 PM
Make that three... I've known JJ though, before I found out he was JJ, haha.
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JJMcClain

Nov 5, 2004, 8:30 PM
😎
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JessiCSR

Nov 5, 2004, 8:38 PM
agg...now I gotta meet Speck too. 😛
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speck

Nov 5, 2004, 8:39 PM
If you go caddy corner from JJ, i'm the one w/ the fan... ;)
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JessiCSR

Nov 5, 2004, 8:40 PM
caddy corner...
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vzwinagent

Nov 5, 2004, 8:41 PM
Are they hot??? lol 😉
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speck

Nov 5, 2004, 8:42 PM
Yeahp. JJ knows
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JessiCSR

Nov 5, 2004, 8:43 PM
what does caddy corner mean? ^_^;;
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vzwinagent

Nov 5, 2004, 8:43 PM
Are you just joking or are you serious? lol
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JessiCSR

Nov 5, 2004, 8:44 PM
I'm serious. I'm dumb.
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speck

Nov 5, 2004, 8:45 PM
Not directly in front or to the side... it's diagnol... These two blocks are caddy corner... 🙂


_____
| |
|___|

_____
| |
|___|
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speck

Nov 5, 2004, 8:47 PM
☹️ It was caddy corner before the post... Man... it was hard to do that too... oh well... 🙂
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speck

Nov 5, 2004, 8:25 PM
Wait a second... You're in OS? We'll i'll be...
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JessiCSR

Nov 5, 2004, 8:36 PM
wait..you're here too???
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speck

Nov 5, 2004, 8:38 PM
yeahp...
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speck

Nov 4, 2004, 7:39 PM
That's funny... I actually heard today (from a sprint customer) that sprint charges him more for being out of contract?!

I'm not spreading a rumor this was a real call today... He wanted to know if we did too.
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Sarah143VZW

Nov 4, 2004, 8:07 PM
🤣 That's a good way to keep a customer who is in Renewal status. I can't believe that their way of thinking would be that it would encourage a customer to sign into a new agreement vs. choosing a new carrier!!
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Vox Dei

Nov 6, 2004, 5:01 PM
WOW. I know they used to do that but i thought they gave up that practice. they used to charge $10/month while out of contract but i thought they gave that up.
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