Verizon does not follow their own rules..........
Ok, Verizon made it so if you were on a $79.99 plan or higher you can do phone upgrades every year with a 2 year contract.
I know someone that is on the $39.99 plan and they called in and got a new 8300 a year into the 2 year contract. The store told him no, was not on the right plan, but then a rep says yes they can do it, after the supervisor approved it.
My question is, if verizon wants to encourage people to sign up for higer plans and give those people certain benefits for doing so, why are they also doing it for the $40 plans. This person is extremely cheap and see's that I get certain things because I am on a higher plan, and then they go in and get the same thing on the cheap plan. All that does is tell these people on the ch...
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I know someone that is on the $39.99 plan and they called in and got a new 8300 a year into the 2 year contract. The store told him no, was not on the right plan, but then a rep says yes they can do it, after the supervisor approved it.
My question is, if verizon wants to encourage people to sign up for higer plans and give those people certain benefits for doing so, why are they also doing it for the $40 plans. This person is extremely cheap and see's that I get certain things because I am on a higher plan, and then they go in and get the same thing on the cheap plan. All that does is tell these people on the ch...
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I dunno trucks I see your point but I think verizon for the most part is just trying to make all their customers happy. It sounds like this case in particular was in exception to the rule and thats what makes verizon so good. I'm on the merits program but wouldn't necessarily be upset if someone on the 40.00 plan received the same deal as myself. I mean really was it not kinda weak in the first place to cut the NE2 from 100 to 50 bucks depending on your plan, I thought so. Each to his own, my view point comes from a none penny pinching type of guy.
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Unfortunately there is a weak link in every chain. The store was right to say no to the customer getting an early upgrade on a 39.99 plan. However, if the customer was offered an early upgrade by someone (whether in customer service or another location) and that rep comments that they approved it, the customer is then entitled to it. Trust me, this isn't a popular policy among store employees who have to go along with sometimes ridiculous offers. But if a customer hears 2 different stories, from the same company, it creates a bad relationship. And despite some peoples opinions of Verizon, we do TRY to keep our customers happy.
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I agree 100% that verizon tries to keep their customers happy, that is probably what seperates verizon from a lot of carriers.
It just seems unfair that people on certain price plans are told they can do something and then I have a penny pinching friend that tries, gets shot down like they should be, then calls in and gets it. But, I guess the way I can look at it is that maybe next time it will be me that needs the rules bent a little bit, and hopefully I benefit from it.
I can see it upsetting store employees, they can not do it, lose the sale, then the rep on the phone does it for them. Do authorized agents get to do early upgrades such as the $80 plan rule, or do we have to do them at corporate stores? thanks
It just seems unfair that people on certain price plans are told they can do something and then I have a penny pinching friend that tries, gets shot down like they should be, then calls in and gets it. But, I guess the way I can look at it is that maybe next time it will be me that needs the rules bent a little bit, and hopefully I benefit from it.
I can see it upsetting store employees, they can not do it, lose the sale, then the rep on the phone does it for them. Do authorized agents get to do early upgrades such as the $80 plan rule, or do we have to do them at corporate stores? thanks
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As of today we can do early upgrades. We were able to do merits program but they just ended that and started letting us do the annual upgrades. It just has to be on a $49.99 plan or higher.
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Do indirect stores actually get commission on early upgrades? Direct store employees don't get a penny on an early upgrade...
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You are not comparing similar services. When you pay $80 for a rate plan, you are getting your "extras" in the form of more minutes.
To pay extra for a plane ticket is to get more stuff (bigger seats, better meals, service, etc).
By your theory, buying a first class ticket would entitle you to a $50 coupon for your next flight (or something like that).
I a gree that higher end users should receive perks, but it is the company's job to keep customers happy. Therefore, the squeaky wheel gets the worm 😕
To pay extra for a plane ticket is to get more stuff (bigger seats, better meals, service, etc).
By your theory, buying a first class ticket would entitle you to a $50 coupon for your next flight (or something like that).
I a gree that higher end users should receive perks, but it is the company's job to keep customers happy. Therefore, the squeaky wheel gets the worm 😕
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trucksmoveamerica said:
On cell phones, the higher plan you are on, the more extra's you get. IF you are on the $300 plan, heck, give them $150 towards a phone every year.
That's the wrong way to look at it in the wireless industry though. I can't stand when people think that they deserve the world just because they have a high calling plan. It is always a fair trade between your carrier and what you get. I have seen people with a $39.99 plan who are a LOT more profitable than someone who has a $149.99 calling plan
Example.
John C, with his $39.99 makes 40 calls a month with a total of 20 airtime mins used and 20 M2M mins used (at the $39.99 he's paying a month he is more profitable to X carrier than)
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Hold on BeachSlapped. If you've ever done business, you'll know that revenue is what makes a business survive, not the bottom line.
Otherwise, VZW is stupid to base their Merits program on revenue instead of profitability like Cingular does.
Otherwise, VZW is stupid to base their Merits program on revenue instead of profitability like Cingular does.
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File charges with the BBB and FCC. That is what I had to do in order to get out of my Verizon contract. It is so stupid! Verizon can lie and cheat to get you to become a customer. But they treat you like garbage once you relize their service sucks!
File charges, because their care dept will not help. Trust me! You will go through 20 reps a day trying to get help, but in the end they will not do anything.
File charges, because their care dept will not help. Trust me! You will go through 20 reps a day trying to get help, but in the end they will not do anything.
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No where in the contract does it say Verizon or any carrier has to do this, so filing with the BBB and FCC is dumb. Verizon is in it's rights to do whatever they want for each customer, based on total revenue, tenture, # of previous credits given, etc... on a case by case issue.
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