T-Mob 4 Eva
J.D. Power: T-Mo again leads in customer-service ratings
By Kelly Hill
Story posted: January 25, 2007 - 1:40 pm EDT
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T-Mobile USA Inc. continued its run as the carrier with the best customer-service ratings by consumers, edging out other operators for the fifth year in a row in J.D. Power and Associates’ semi-annual survey.
Verizon Wireless scored second place with a ranking of 101 to T-Mobile USA’s 107, followed by Alltel Corp. with 99. Alltel came in just above the industry average of 98. Cingular Wireless L.L.C. generated an index score of 94, and Sprint Nextel Corp. limped in last with 92.
J.D. Power also found that customers who speak to actual service representatives are much more satisfied th...
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By Kelly Hill
Story posted: January 25, 2007 - 1:40 pm EDT
Advertisement
Click Here!
T-Mobile USA Inc. continued its run as the carrier with the best customer-service ratings by consumers, edging out other operators for the fifth year in a row in J.D. Power and Associates’ semi-annual survey.
Verizon Wireless scored second place with a ranking of 101 to T-Mobile USA’s 107, followed by Alltel Corp. with 99. Alltel came in just above the industry average of 98. Cingular Wireless L.L.C. generated an index score of 94, and Sprint Nextel Corp. limped in last with 92.
J.D. Power also found that customers who speak to actual service representatives are much more satisfied th...
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c'mon now...let's give tmobile their props. They cover the major highways just as well as anyone else. Just because their service doesn't work off of Interstate XX doesn't mean they can't give their stuff away with a slightest escalation. AND lets not forget the most important part...Tmobile is the ONLY service you can BUY at a GAS STATION! Beat that Verizon, with your highest ARPU and your lowest churn!
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Tampa_VZW_Jim said:
c'mon now...let's give tmobile their props. They cover the major highways just as well as anyone else. Just because their service doesn't work off of Interstate XX doesn't mean they can't give their stuff away with a slightest escalation. AND lets not forget the most important part...Tmobile is the ONLY service you can BUY at a GAS STATION! Beat that Verizon, with your highest ARPU and your lowest churn!
Well when you have lower numbers than your competition you tend to offer your product in more areas, like gas stations.
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crxtreme89 said:
Well when you have lower numbers than your competition you tend to offer your product in more areas, like gas stations.
and I am jealous! I was hoping that VZW would have the vision to corner the gas station quickie marts sooner than Tmobile...think about it..it's a perfect marriage.
"fill 'er up and I'll take a loaf of bread, 2 packs of cigs, 12 pack of bud, a dozen "red" roses for the little lady at home and a $49.99 plan with a free phone."
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Yo, buy a 40 get 40 prepaid minutes free suckaaaa. Sellin is sellin, maybe if VZW sold in more places they would have more customers than cingular, ha sucka
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I'm not going to quote the previous message to save everyone from reading it twice.
VZW has the most retail customers. a.k.a. more people have VZW brand than any other brand. Therefore, Cingular has millions of people who think they suck on multiple "networks".
VZW has the most retail customers. a.k.a. more people have VZW brand than any other brand. Therefore, Cingular has millions of people who think they suck on multiple "networks".
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I could take a dump in a box and mark "Customer Service" all over it if you want. Would that help you switch from T-Mobile.
I firmly believe that T-Mobile is a great option for wireless phone service and I definitely agree that they have Stellar customer service. However, they must make up for what they lack in actual wireless phone service in rural areas and they chose to use customer service as their strong point.
I firmly believe that T-Mobile is a great option for wireless phone service and I definitely agree that they have Stellar customer service. However, they must make up for what they lack in actual wireless phone service in rural areas and they chose to use customer service as their strong point.
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T-mo is straight, I ain't no hick yo so why you peeps always doggin. I never leave the metro Milwaukee area so service in the sticks aint nothin but a waste. T Mob has kickin customer service and they don't trip on a homie yo. Maybe that is why they kickin you in consumer reports and why Cingular dropped a bomb on VZW for the 4th quarter dawg. show a il love aiit.
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I understand what he is saying. It's just a different version of the English language.
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crxtreme89 said:
I understand what he is saying. It's just a different version of the English language.
A language that many choose not to used
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not to used??? yo??? You hooked on Chronix and not Phonix dawg, holla at ya later biaaatch
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Vatothe0 said:
Were you born this dumb or did you work at it?
🤣 being ghetto isn't cool or funny. Its stupid I love ghetto kids that come in my store acting all hard then when their credit is denied that get all sweatie and nervous. Go to school, get a job, and get off the forum if you are going to be acting like a child.
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ghettosupertroll said:
not to used??? yo??? You hooked on Chronix and not Phonix dawg, holla at ya later biaaatch
Spoken like a true Tmobile rep, yo.
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ghettosupertroll said:
not to used??? yo??? You hooked on Chronix and not Phonix dawg, holla at ya later biaaatch
You're obviously the whitest kid on your block. 😁
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