*** Message to Verizon Wireless CEO, Denny Strigl ***
Mr. Strigl, this message is intended to bring light to the fact that your phone software development team is failing. The user interface that is now in place on all new Verizon Wireless Handsets is not creating the βbuzzβΒ that I am sure you and your team had intended. I am sure this topic has surfaced a few times in department board meetings, and you, as the CEO of Verizon Wireless, now need to step in to resolve this problem before it spins out of control. Either improve it or remove it.
Verizon Wireless is NOT a manufacturer, you are a service provider. Leave the manufacturing to the businesses that do it best. You and your team have designed and built the BEST wireless network and you see the people buying into it. That is what you do...
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Verizon Wireless is NOT a manufacturer, you are a service provider. Leave the manufacturing to the businesses that do it best. You and your team have designed and built the BEST wireless network and you see the people buying into it. That is what you do...
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Good letter I'm a current verizon customer but leaving as soon as my contract is up for the reasons you state, now all the sick brainwashed fanboys will jump in and tell you verizon is doing this for its customers π This forum makes me sick there is hardly anyone on here with independent thought and when there is the fanboys just jump on them with their disgusting attitudes.
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good letter. though i doubt it will do any good. I work for a vzw agent and from what I here they are coming out with ui to buy from gin. another way to squeeze more money. I like the point about them being a service provider. not a phone manufactoror.
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platypus you so full of your self. hmmm lets see how many people here said they don't like the ui about 10 - 20. vzw has about 54 - 55 million people. I can guarantee 95- 99% of those people don't care about the ui at all. Now i think you need to go back to the rest of your idiot family and just shut up. You have no idea what you are talking about as usual.
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Platypus said:
Good letter I'm a current verizon customer but leaving as soon as my contract is up for the reasons you state, now all the sick brainwashed fanboys will jump in and tell you verizon is doing this for its customers π This forum makes me sick there is hardly anyone on here with independent thought and when there is the fanboys just jump on them with their disgusting attitudes.
dude go ahead and leave when your contract is up. you sound very disgruntled. but we'll see you back in one of our stores about a month later looking for a phone that works. no worries. π
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IceCop said:
Some may come back, but many will not. That will begin to spread until the majority of customers are gone.
You are deluded. 99.9% of customers don't give 2 craps about the user interface. Do I wish there were more options, sure, but I have the 9800 and I had the 8000 before that and both phones use the UI and both phones functioned well. I have had just about every phone manufacturer and don't see the advantage to any user interface over another. Motorola UI sucked, samsung sucked, sony ericsson was ok but VZ doesn't sell those. Nokia was decent but again we don't sell those anymore either.
If they ever change the UI which they have already with the 8300 and chocolate it won't be be...
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urnamehere - i agree with you 100%, because we here on phonescoop are SUCH a slim percentage of the VZW customers. The general customers DO NOT GIVE HALF A CRAP what the user interface looks like or can be used like, all they know is that its simple, easy to use and so they like it. The bluetooth thing goes for the same thing; most people with verizon wouldnt USE those features, and for those who would, they want your money.
I would be willing to pay extra for better customization of the UI and BT features, as I am sure many of you would because there is a reason we are all still with verizon, the great reception. They should offer something like this, where you can pay a little extra for your phone and get the original menus with all ...
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I would be willing to pay extra for better customization of the UI and BT features, as I am sure many of you would because there is a reason we are all still with verizon, the great reception. They should offer something like this, where you can pay a little extra for your phone and get the original menus with all ...
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I would just rather not have Verizon since T-Mobile performs better where I live and has cooler phones. check the trends with College age kids that are graduating, and see how many of them want to stick with their parents Verizon plan, I doubt you will find people that will want to stick with them. I don't know anyone that uses V Cast, I'd rather take a laptop or a Mini dvd player with me, who the hell cares about watching clips on a small screen. That's so stupid.
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Ok, but if there is a phone service with cooler phones and just as good service, people are going to pick that phone carrier. Verizon isn't as good as everyone says it is. Case in point, some guys from my company went out to West Texas to check on equipment for an Oil Field Equipment Company I work for. The Two tech guys that had Verizon didn't have phone service, which in most cases is understandable, they were on the King Ranch in the middle of NO WHERE. The sickening thing was that the one Guy who had T - Mobile, was actually talking on the phone, where Verizon wasn't getting service. He said he never lost service. We are talking about the King Ranch here, its not near any major cities. So I am not buying that Verizon is better.
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You basing your whole tirade against Verizon because you know some guy whose phone wouldn't work in the middle of no-where?
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No I am using that one example out of many to say that two guys couldn't get their cell phones to work that had Verizon, and the guy with T-Mobile was chatting away on his. You would have to understand how big the King Ranch is to understand the example. Another is my sister had a phone with T-Mobile while visiting my parents who live less than 50 Miles outside of Houston, not exactly cattle country and no where near the middle of nowhere, her Verizon phone and mine didn't work, but her T mobile phone worked perfectly in my parents neighborhood. That is sad. And also never having a clear explainable bill. I have been charged over 100 dollars in roaming, even though there is no roaming on my contract. There are many things. I have just...
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I'm surprised any phone worked at the King Ranch. Most of the area is white on my map, meaning that Sprint/Verizon and USCC don't have any towers in that area, the Cingy map has similar holes.
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I am as well, but the guy with T-Mobile did. Many things piss me off about VZW, like the fact they own Vodafone which operates in The UK and Europe. 16 pounds sterling will buy you 700 minutes, that means for a plan with 700 minutes you would pay Twenty something bucks, while Verizon its parent company, charges its American constiuents out the arse.
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Verizon does not own Vodafone. Verizon Communications and Vodaphone are in a joint venture called Cellco, which does business as Verizon wireless.
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WEll, if Verizon Communications owns atleast 1 % more stock than Vodafone, then yes they do own them, it is a joint venture in theory, but on paper Verizon owns them. Just with the company I work for, It was a "merger" but one company has 51% ownership and the other half has 49%, that makes the Company with 51% the owner even though it was called a merger. And that means they have the same Board of Trustees, with the same Chairman, even though its a "joint venture."
You sound like a phone salesmen.
You sound like a phone salesmen.
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I agree. Verizon communication own Verizon Wireless. But Verizon Communication doesnot own Vodafone.
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Okay who owns Vodafone then, because you can't have a merger with two owners it doesn't work like that.
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Well then I guess Vodafone is screwing us over:
"The six markets where it has more than ten million proportionate customers are the United Kingdom, Germany, the United States, Italy, Spain and Turkey. In the U.S., these customers come via its minority stake in Verizon Wireless"
http://en.wikipedia.org/wiki/Vodafone »
Vodafone's prices are cheaper so eventually in Verizon, where my EVDO never has bars by the way, someone is screwing someone over.
"The six markets where it has more than ten million proportionate customers are the United Kingdom, Germany, the United States, Italy, Spain and Turkey. In the U.S., these customers come via its minority stake in Verizon Wireless"
http://en.wikipedia.org/wiki/Vodafone »
Vodafone's prices are cheaper so eventually in Verizon, where my EVDO never has bars by the way, someone is screwing someone over.
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Also, I have not once gone over minutes or Text Messages, and there is so called no roaming charges.
I have never had the same charge on a cell phone bill since I have been with Verizon, that has been 2 years.
Also I got charged over 100 dollars when I went to Cali for roaming, but what roaming charges, I thought there weren't any. I wasn't even roaming according to my freakin phone. Of course verizon never took care of that.
I have never had the same charge on a cell phone bill since I have been with Verizon, that has been 2 years.
Also I got charged over 100 dollars when I went to Cali for roaming, but what roaming charges, I thought there weren't any. I wasn't even roaming according to my freakin phone. Of course verizon never took care of that.
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this is going to be fun, yep the UI blows
drink water and drive on soldier!!! π
drink water and drive on soldier!!! π
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What do you guys think Denny Strigl's user ID is on here?
-It doesn't matter if a few tech-boys don't like some features on a phone; if the masses are buying them, then the market speaks for itself.
-It doesn't matter if a few tech-boys don't like some features on a phone; if the masses are buying them, then the market speaks for itself.
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The only way to force Verizon to change is for customers to leave the company enmass. They aren't going to change a thing as long as people keep buying it. Since the direction of cell phone market is toward more techie phones and bluetooth technology, it's just a matter of time before the masses realize they can't use their phones in the manner that the manufacturer intended and that it's costing them service and money. Then and only then will things change at Verizon. When they get lots and lots (read millions and millions) of portouts and cancelations, then they will change, not one second before.
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Damn good letter!
There should be a petition signed to see how many people share your views.
There should be a petition signed to see how many people share your views.
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hum... the UI for me is the number pad mostly, the digits that i input the number into.. and of course the send button..
now i know this is a little sarcastic, but heck, its a phone. now i also carry a laptop most places in my car hooked up whilst i drive. and THAT UI is important. win2k3 server. not the be-all/end-all but it works and thats the UI i WORK with, play movies, music, log onto varius things etc etc etc.. a phone is for making and receiving calls. want more, get a pc.. is my thinkin..
as far as i'm concerned for phones they can hire ex-soviet military designers.. crude but effective.. thats what i wants...
now i know this is a little sarcastic, but heck, its a phone. now i also carry a laptop most places in my car hooked up whilst i drive. and THAT UI is important. win2k3 server. not the be-all/end-all but it works and thats the UI i WORK with, play movies, music, log onto varius things etc etc etc.. a phone is for making and receiving calls. want more, get a pc.. is my thinkin..
as far as i'm concerned for phones they can hire ex-soviet military designers.. crude but effective.. thats what i wants...
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Yes, but the whole point of the original argument was that they stripped away most of what the phone was designed to do in the first place when Verizon forced the phone companies that supply them with their software. And they did that with smartphones where you have to hack your own phone to get it to work the way it was designed, and if you get caught doing it they shut off your phone service, for you trying to use the phone the way it was designed. Crappy bluetooth on a smarthphone, what is the point to having the phone. No OBEX, Verizon might as well call themselves NaziWireless.
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Hmmmmmmmmmmmm, what did the Phone manufacturers make it for other then to be a PHONE? I mean my home phone was made by AT&T and guess what?? π² I can answer a call, I can even place a call out on it. π² My Verizon cell "phone" does the same thing--Makes and receives calls. Just what I want it to do, I dont want it to light up, beam things to other places, peel a potato for me, etc, etc. I want it to do exactly what it does everyday..Get Phone calls. I just don't get your attitude towards the UI, or "COOL" Phones. You want a cool phone, put it in the freezer!! π π
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Thats why i left verizon just a few days ago, so people ARE leaving because of it. I'm now with sprint and have the fusic phone!!!!! well i guess you guys wouldn't know how amazing it is, have fun wit verizon
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Image if a BMW 745 had the same interior as a Ford Escort, but it was ok because then everyone would know where all the functions/features in the cars are located. I treat cell phones like cars, you buy a different phone model not only for the look and feel of the outside of the phone itself, but also for the look and feel of the inside the βSOFTWAREβΒ. Some one should get a petition started via some online website, it I knew how or had the means to do it I would start one. And the person would said 99.9% of people dont care doesn't know what their talking about. All of my friends with Verizon hate it but they don't have a screen name on phonescoop.com to complain about it, so not itβs not only people on here that has a problem with it. And ...
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urboyJ said:...
Image if a BMW 745 had the same interior as a Ford Escort, but it was ok because then everyone would know where all the functions/features in the cars are located. I treat cell phones like cars, you buy a different phone model not only for the look and feel of the outside of the phone itself, but also for the look and feel of the inside the βSOFTWAREβΒ. Some one should get a petition started via some online website, it I knew how or had the means to do it I would start one. And the person would said 99.9% of people dont care doesn't know what their talking about. All of my friends with Verizon hate it but they don't have a screen name on phonescoop.com to complain about it, so not itβs not only people on here
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The only thing that is keepig from changing from Verizon to another provider is the discount I get through my job. The Verizon UI have got to go. This is a website I found of a petition someone started, I don't know how true it is but you guys might wanna check it out.
http://www.petitiononline.com/VWGUI06/petition.html »
http://www.petitiononline.com/VWGUI06/petition.html »
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The only thing that keeps me and my family with verizon is that none of the other providers have good reception, call clarity or signal strength in or around our area. Sprint is weak, TMobile is absolute trash and Cingular is mediocre. If cingular or Tmobile had the service that verizon has I would be switching over to them in a second.
I would love to have a feature filled phone with a great customized UI and unrestricted bluetooth and internet options but to me, service is much more important than features. What good is the phone in the first place if you cant hear the person on the other end. After all, it is primarily a phone.
I would love to have a feature filled phone with a great customized UI and unrestricted bluetooth and internet options but to me, service is much more important than features. What good is the phone in the first place if you cant hear the person on the other end. After all, it is primarily a phone.
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I'll stay out of this fight, but do have an interesting observation - if Icecop had posted this message six months ago, he would have been flamed to death and would have had very little support. Now it seems that the discontented customers are punching alot harder than the fanboys.
Blind loyalty to VZW seems to be disappearing.
Blind loyalty to VZW seems to be disappearing.
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But six months ago I had everyone in here really fired up tho π I for one still feel very strongly about verizons crippled stupid UI. I'm still waiting for the other carries to play catch up.
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How you read any wireless news lately? T-mobile's network is a lot bigger now. Cingular completed network integration....
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Yes guy and that is what makes me so sad, cingular says in has completed integration and still blows chunks in Seattle, that is just a fact, and now you know i live in Seattle which is tmobile headquarters and they have a better network but coverage is still very sub-par...so no go guy.
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But it is falling on deaf ears. I buy my phones at Alltel now because of this.
They know better than to f_ck with the phones and ruin them.
They know better than to f_ck with the phones and ruin them.
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I thought you were benny for a minute, scared me! I hope you have a good experience, my experience with Alltel is less than good. But then again, its about like my experience with Verizon.
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I still have Verizon, but I use an Alltel KRZR on VZW system. I FLAT OUT REFUSE to purchase another VZW phone with their UI.
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There's obviously a lot of you guys who frequent cell phone forums that hate the UI. But as someone who sells verizon, I can honestly say that while a very small percentage may not like it, it has not affected my sales at all. I can maybe think of a few conversations I've had since the UI came out that were negative and they bought a phone anyway. My point is that even if all you online guys start a petition and make forum posts to the ceo, it's not going to make any difference unless it starts to effect their bottom line and thats not gonna happen.
I do think there will be a lot more choices and variations of the UI available on the newer phones.
I do think there will be a lot more choices and variations of the UI available on the newer phones.
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Yeah, that is why I am leaving Verizon, it is that kind of thought process that makes me believe it won't change. Eventually people will start to realize its more than about getting a cool phone, if a cheapy phone has the same Menu Options as one that costs me full retail of 4 - 500 dollars, what is the point of getting that one. I don't use VCAST nor do I buy the music software to put music on my phone. Why? Because if I bought the damn phone I should be able to use the options you would have been able to without the useless UI. Also, I have a laptop if I want to watch video, or I'll watch cable, who the hell wants to sit there and look at a small screen and watch video, which by the way, takes forever to load.
That is also stupid t...
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That is also stupid t...
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Ugh, most people do not care what the menu looks like. They want a phone that works, half of them could care less about a camera, music, vcast, etc, but since most of the phones available come with it now they get it. You pay $400-$500 (who does that?) for a phone for features like camera quality, music, etc, not for the UI.
I also help the kids choose which phone they want, they don't complain about the universal UI. The majority of customers do not know how to transfer ringtones or care about the morality or whateverthefuck about blocking obex. I personally hate ringtones and am fine transferring my pictures via pix msging or a memory card.
And please, not every salesman is a slimy car salesman. I've had winner circle awards (top sa...
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I also help the kids choose which phone they want, they don't complain about the universal UI. The majority of customers do not know how to transfer ringtones or care about the morality or whateverthefuck about blocking obex. I personally hate ringtones and am fine transferring my pictures via pix msging or a memory card.
And please, not every salesman is a slimy car salesman. I've had winner circle awards (top sa...
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Notice the ones that take it in the most personal way, is a rep.
And also, here is the kicker, why would you care about anyone leaving if they don't like the UI?
Its just my opinion, you would think I was going against sacred dogma, lol.
Also people spend that much money on a phone, and brace yourself, because they want to (GASP!) lol, I think we still live in a relatively free country. Its called Technology, and I want to get the most out of it. If a phones scratched my ass for me I would buy it.
And also, here is the kicker, why would you care about anyone leaving if they don't like the UI?
Its just my opinion, you would think I was going against sacred dogma, lol.
Also people spend that much money on a phone, and brace yourself, because they want to (GASP!) lol, I think we still live in a relatively free country. Its called Technology, and I want to get the most out of it. If a phones scratched my ass for me I would buy it.
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Maybe yoy should reread my posts. I was defensive about you calling me a liar. My point is while you and your friends might hate the ui, it does not hurt verizon at all. Sales are not effected by it! I hope they never change it so it will drive you crazy. ;)
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wait. I know probably 10+ people who are either switching or no longer buying VZW phones. Thats just little ol me. Imagine the other 295 million.
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No one cares of your opinion of the Verizon UI. In fact, a lot of consumers don't care what UI they have on their phone. Also, a lot are happy that the UI on their old phone is the same as the UI on their new phone. Now they don't have to learn a whole new phone. Also, Verizon is taking a step toward the future in a positive way. Do you really think that you are smarter than the CEO of Verizon Wireless. You are so much smarter that you decided to post this on a public forum rather than send it directly to the man himself. You won't gather the masses here in your quest to stop Verizon UI. Get over it and go buy service elsewhere if you don't like it. No one has you in Verizon Wireless shackles.
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I agree with some of your points, but you say:
"Do you really think that you are smarter than the CEO of Verizon Wireless."
I think you are giving this guy way too much credit. I highly doubt he is the one making descicions such as the UI and which phones to bring onto the lineup. If you want to talk to someone about this you would have to bring it up to the correct department, and I GUARANTEE YOU, that you wont get a response from them on phonescoop.
"Do you really think that you are smarter than the CEO of Verizon Wireless."
I think you are giving this guy way too much credit. I highly doubt he is the one making descicions such as the UI and which phones to bring onto the lineup. If you want to talk to someone about this you would have to bring it up to the correct department, and I GUARANTEE YOU, that you wont get a response from them on phonescoop.
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"Verizon Wireless is NOT a manufacturer, you are a service provider. Leave the manufacturing to the businesses that do it best. You and your team have designed and built the BEST wireless network and you see the people buying into it."
I can agree with this statement. Unfortunately, there aren't a whole lot of customers that are as tech savvy as many of the people here, on howardforums.com, and other websites.
There are many customers that call into VZW tech support everyday acting as if we ARE the equipment manufacturers. "How do I do this on my phone?" "How does this work?" "Where do I go for this?"
They don't bother reading the manual and expect for us to be the manual. The standard UI honestly makes troubleshooting and calls lik...
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I can agree with this statement. Unfortunately, there aren't a whole lot of customers that are as tech savvy as many of the people here, on howardforums.com, and other websites.
There are many customers that call into VZW tech support everyday acting as if we ARE the equipment manufacturers. "How do I do this on my phone?" "How does this work?" "Where do I go for this?"
They don't bother reading the manual and expect for us to be the manual. The standard UI honestly makes troubleshooting and calls lik...
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π€£ Good letter but port that is the only way they will ever get it, hit them in the pocket book
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Like Mr Strigel will care about that main comment. He makes too muck money, so he does not care. Much less care about you.
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Wireless Buddy said:...and the posts will rise from the dead, to eat the brains of... the LIVING. π
πΏ
Muhahahahaha..... (cue eerie organ music)
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Ok, let me shed some light on the situation. Denny or VZW doesn't care about the UI or the locked functionality of the phones. The company is profitable and their on top. They are changing the wireless industry by offering prorated ETF's (early termination fes) and there is plenty more to come. They offer a decent selection of phones. Decent enough to stay competitive in that aspect. As long as they add 1.9 million subs each quarter they're not gonna mess with a thing. Cingular and T-Mobile offer more fredoms with their phones because they have to. They admit to having an inferior network. They have to give their subs something. So they throw early nights, unlocked phones, and crap promos like rollover and circle of friends to keep themselv...
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I love talking to the cingy customers that had rollover for a year and lost all those minutes they worked so hard to save.
If you're banking 100+ minutes a month you're overpaying for your service.
If you're banking 100+ minutes a month you're overpaying for your service.
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Our service plans and yours are currently identical. Rollover minutes expire after twelve months. This is per a month not per a year ie jan would expire in jan, Feb would expire in Feb. If they are over paying for our service then they would be overpaying at VZW as well. So are you recommending T-Mobile?
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In my experience, some Cingy customers are P.O.'ed when they are told that their minutes roll over, but they're taken back after a year. Whether they roll over on a monthly basis or not. Cingular is holding a cookie in front of a consumer and taking it away. What some Cingy reps do is praise roll over minutes, talk some schmoe into going for a $59.99 plan when they truly need to be on a $39.99 plan and pocket the higher commission. The customer doesn't know they've been had for a whole year, but when they realize it, they have a year's worth of anger realized in about a minute.
Now, is it the rep's fault or the customer? Probably the customer for not researching the situation and buying on impluse. But, it's also bad salesmanship and bad...
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Now, is it the rep's fault or the customer? Probably the customer for not researching the situation and buying on impluse. But, it's also bad salesmanship and bad...
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So after a year they lose 450 unused minutes whats the gripe? As to pushing higher plans its not only cingy that does this and for good reason. I push higher plans for new customers simply because they don't know their own usage. I also inform them to scrutinize their first bill and determin if this is as many minutes as they need. If they drop down they take 450 rollover minutes with them and have a safty buffer for an entire year, longer if they accrue more minutes each month. I have people port from VZW all the time due to overage fees on their VZW bills. I also witness bills on a regular basis where they would have paid a fortune in overage minutes without the saving grace of rollover.
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you'd have a better chance getting a response from the Easter Bunny.
why dont you write to someone practical, like an area president, or even a regional director. do some research and find out who that would be in your area, I wouldn't just shoot straight to the top.. well, you can, but chances are these letters to the CEO go from the mail carrier, to a large overflowing bin, to the company inferno.
why dont you write to someone practical, like an area president, or even a regional director. do some research and find out who that would be in your area, I wouldn't just shoot straight to the top.. well, you can, but chances are these letters to the CEO go from the mail carrier, to a large overflowing bin, to the company inferno.
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Well said letter!
I will be leaving Verizon as well after my contract expires.
If I buy a Mercedes I want a Mercedes engine under the hood and not some cheap Kia engine.
Thus the point, if I am using a Motorola phone I want the Motorola software and not some lazy version of Verizon.
And DONOT use better customer service as an excuse. Verizon is just too cheap and lazy to train all the customer service reps on all the phones. The are cutting cost and betraying the customers and people are buying that non-sense.
I will be leaving Verizon as well after my contract expires.
If I buy a Mercedes I want a Mercedes engine under the hood and not some cheap Kia engine.
Thus the point, if I am using a Motorola phone I want the Motorola software and not some lazy version of Verizon.
And DONOT use better customer service as an excuse. Verizon is just too cheap and lazy to train all the customer service reps on all the phones. The are cutting cost and betraying the customers and people are buying that non-sense.
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well i dont know who you are ,and really could care less ,verizon reps are always constantly trained , in fact, verizon has one one the best training programs in the cell industry. most peopple could care less about the UI , 90 percent of customers just want their phone to make and receive and make calls, andd they want a reliable network to rely upon, which in fact verizon wireless has the best Network coast to coast, according to JD Powers, And Consumer reports
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First of all its JD POWER, and secondly if you go to the website, it will say the following:
For Wireless Service Rating:
1.) T-Mobile
2.) Cingular and Verizon (Tied)
For Call Quality:
1.) Alltell
2.) T-Mobile
3.) Verizon
This is in the Southwest Region, so with this evidence alone, it is not the best Coast to Coast, but like with most communication aspects, it is based on region.
I am pretty sure I am going to get called a Troll for this post even though I am presenting facts from a website that a person used as their reference that I am counter arguing. Oh well though.
Who think Michigan's defense is going to stop Ohio State this year at the horeshoe? Major BCS shuffles to follow if Ohio State and Louisville loses....
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For Wireless Service Rating:
1.) T-Mobile
2.) Cingular and Verizon (Tied)
For Call Quality:
1.) Alltell
2.) T-Mobile
3.) Verizon
This is in the Southwest Region, so with this evidence alone, it is not the best Coast to Coast, but like with most communication aspects, it is based on region.
I am pretty sure I am going to get called a Troll for this post even though I am presenting facts from a website that a person used as their reference that I am counter arguing. Oh well though.
Who think Michigan's defense is going to stop Ohio State this year at the horeshoe? Major BCS shuffles to follow if Ohio State and Louisville loses....
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