New customer shocked at how lame Verizon is!
I wasn't a VZ customer but thought the new Motorola Q might be great. Ordered one on Wednesday with Friday delivery promised. The phone "shipped late" and actually showed up 3 days late on Monday. I opened the box and the phone worked but it had been dropped and was obviously damaged. Took it to the local store; they exchanged it for a new one. Stupid me - the store did a test call but didn't test the internet access. Ooooops. The phone won't access the net. Called tech support; on and off with her for 30 minutes; she finally tells me there is a "KNOWN ISSUE" between the Q and the Verizon system; that they have had a number of calls about this problem. She has to "escalate" the problem and I "should hear from them within 24-48 hours...
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no this isnt typical, and I do appologize. it will be corrected soon there is infact a known system issue with adding data features for the Q as far as I know it should be corrected sometime today and we will then be able to get it going.
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Don't sweat it! This is something that us (early adopters) go through from time to time here and there. If you really like that device wait until Vz gets it together and then show it around like the brand new toy it is. 😉
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Like anything that requires you to deal with some form of customer service, it all depends on who you talk to. You could have spoken with a really great rep and probably felt alot better about the situation. Unfortunately it sounds like you talk to a really crappy one, and they didn't sound very sympathetic.
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one thing you might want to consider is that once the package leaves the warehouse it's up to the people delivering the package to get it there on time. And if it was supposed to ship on Friday and didn't show up untill monday, It's really only a day late because it doesn't matter what service you use (UPS, FEDEX, DHL, USPS) Unless you pay out the ass you're not getting anything delivered on Saturday. And nobody delivers on Sunday.
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