Interesting Dilemma...Need Help from VZW Employees
I purchased a BB 7250 on ebay about a month ago and I finally was ready to activate. When I went to activate over the phone, the rep said the line was currently still active. I have spoken to the seller and he said he picked it up at a garage sale. Seems a little shady. The phone # is still in the phone and I have tried numerous times to call VZW and get the owners info to find out if they want it back or if i can in fact activate it.
the weird thing is that voicemail was reset and I cant dial out, if in fact the phone was still active shouldnt i be able to call? I cant even dial 611.
please can someone get me some contact info for the following phone # 9179685837
the weird thing is that voicemail was reset and I cant dial out, if in fact the phone was still active shouldnt i be able to call? I cant even dial 611.
please can someone get me some contact info for the following phone # 9179685837
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It shouldn't matter if there is an active line on it. You should be able to reprogram the phone.
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there is probably a hold on the line, either an outgoing call restrict or incoming call restrict throuhg the back tech systems. you can call csr care @ 18009220204, and ask the rep to contact the customer. we cant give the info out to you, but we can call for you.
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spum said:
It shouldn't matter if there is an active line on it. You should be able to reprogram the phone.
I called verizon and asked to activate the phone and they said they can not becuase the line is still avtice. so pelase explain further...
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I've never seen a phone that could not be activated unless it's been reported as lost or stolen regardless of whether or not it's active. I don't know how much more of an explanation I can give. Just switch the ESN and program it.
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You can't do it, spum. I've come across the same thing multiple times when customers bring in phones that they say they bought from someone.
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It's a "majors" account... And I don't know how many garage sales they have in new york city proper, but this phone sounds hot...
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NoPegs said:
It's a "majors" account... And I don't know how many garage sales they have in new york city proper, but this phone sounds hot...
thats what I m thinking, but why wasnt it reported lost/stolen and why would it still be active??
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well whatever the case may be, I am still trying to activate it. cany anyone help or maybe look into for me?
and by the way i am getting my money back if i cant activate by monday
and by the way i am getting my money back if i cant activate by monday
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i've seen this before if an ESN is on mutilple lines the phone will not program Until it is only present on 1 line/Account.
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jcoberg10 said:
i've seen this before if an ESN is on mutilple lines the phone will not program Until it is only present on 1 line/Account.
HOW WOULD IT BE ON MULTIPLE LINES? ANY OTHER ADVICE FROM VZW REPS?
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rsd..
Let me see if I can help.
What has happened with your BB is this:
The phone number in the phone is current with some other person or company. I am thinking that the line has been suspended as to why you can't call or do anything with it.
With the ESN still attached to the number within the phone, there is no way to activate it on another number. The that number has to be reactivated with another ESN before you can activate it on your number.
Nothing you can really do until whoever has that number either disconnects the line and it frees the ESN (which it will probably reported stolen and can't be activated anyway).
Get your $$$ back.
Hope that helps...
Let me see if I can help.
What has happened with your BB is this:
The phone number in the phone is current with some other person or company. I am thinking that the line has been suspended as to why you can't call or do anything with it.
With the ESN still attached to the number within the phone, there is no way to activate it on another number. The that number has to be reactivated with another ESN before you can activate it on your number.
Nothing you can really do until whoever has that number either disconnects the line and it frees the ESN (which it will probably reported stolen and can't be activated anyway).
Get your $$$ back.
Hope that helps...
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brentgodwin said:
rsd..
Let me see if I can help.
What has happened with your BB is this:
The phone number in the phone is current with some other person or company. I am thinking that the line has been suspended as to why you can't call or do anything with it.
With the ESN still attached to the number within the phone, there is no way to activate it on another number. The that number has to be reactivated with another ESN before you can activate it on your number.
Nothing you can really do until whoever has that number either disconnects the line and it frees the ESN (which it will probably reported stolen and can't be activated anyway).
Get your $$$ back.
Hope that helps...
I have Sev...
(continues)
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