You've got to be kidding me...(venting)
I had a a lady come in yesterday with questions about her phone, I sat for probably 20 minutes trying to help her out, she didnt even buy the phone from me. After helping her for 20 minutes she said she needed a car charger, I told her the price was going to be $21.19 with tax. She said "thats redicilous, I can go to the flea market and get one for $5, I dont want it ,I cant beleive how big of a rip off you people are!".
I looked at her and said, "mam' I just answered all your questions about your phone and completely showed you how to use it."
Her reply "well thats your job", and walked out.
Some people just cant see how things work.
I looked at her and said, "mam' I just answered all your questions about your phone and completely showed you how to use it."
Her reply "well thats your job", and walked out.
Some people just cant see how things work.
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I would think that it is fair that authorized agents be allowed to hang a sign on their door that states rates.
To help with your phone issues, phone problems, ect, the following applies.
IF you got your phone from here, there is no charge.
If you purchased your phone elsewhere, you can go to that location and get free help, or, pay me $20.00 and $15 an hour after the first hour.
I expect my agent to be there for me if I need help, but, if I go somewhere else, I either buy something from that agent, or at least offer them money to compensate for the help. I usually go to the place I bought the phone. If I happened to be out of town when I need help, I would have no problem paying for help to get my phone going, unless it is a c...
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To help with your phone issues, phone problems, ect, the following applies.
IF you got your phone from here, there is no charge.
If you purchased your phone elsewhere, you can go to that location and get free help, or, pay me $20.00 and $15 an hour after the first hour.
I expect my agent to be there for me if I need help, but, if I go somewhere else, I either buy something from that agent, or at least offer them money to compensate for the help. I usually go to the place I bought the phone. If I happened to be out of town when I need help, I would have no problem paying for help to get my phone going, unless it is a c...
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My response probably would have been something like:
"Ma'm, the prices are provided to us from the manufactuer. If you were go to the flee market to purchase accessories, those accessories could possibly void your warranty or even possibly ruin the phone. If choose to purchase that $5 charger, just be careful. Also, our accessories come with a warranty as well, whereas the fleemarket does not."
😎
"Ma'm, the prices are provided to us from the manufactuer. If you were go to the flee market to purchase accessories, those accessories could possibly void your warranty or even possibly ruin the phone. If choose to purchase that $5 charger, just be careful. Also, our accessories come with a warranty as well, whereas the fleemarket does not."
😎
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Sorry to tell you this. But ANY damage caused by a car charger to a phone and/or battery will void the warranty. At the corporate stores we will NOT replace anything if the damage is caused by a VPC that was purchased anywhere other than the store or telesales. That includes indirect sales of car chargers. Its up to you guys to exchange your own accessories under warranty. You don't take your TV to your cable provider for replacement do you?
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nwdavis said:
Sorry to tell you this. But ANY damage caused by a car charger to a phone and/or battery will void the warranty. At the corporate stores we will NOT replace anything if the damage is caused by a VPC that was purchased anywhere other than the store or telesales. That includes indirect sales of car chargers. Its up to you guys to exchange your own accessories under warranty. You don't take your TV to your cable provider for replacement do you?
I see this cable/cell provider analogy alot and i think it is ludacris; you are comparing apples and oranges.
with cable tv i can buy any tv set i want while with cell phoens, i am locked into what works on verizons network.
how is that the ...
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Verizon Wireless is ultimately a wireless provider. We sell phones as convenience to our customers. You are free to purchase a phone where and how you like it without contract. E-bay, indirect, or stores. If you would like for your convenience we will sell you a phone at a greatly reduced price if you will commit to being our customer for 1 or 2 years. Once that is completed you can purchase another phone at the 1 year, 2 year, or non contract price. The chose is yours.
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The choice of all and every phone in the whole wide world? because that is what you are saying. I am very limited in choices with phone selection, no where to buy.
You made a comparison to cable providers and tvs and this is not at all the case with VZW.
I can go buy any tv in america and it will work with any service provider where as there are different spectrums in the wireless industry that lock me into certain phone selections.
I commented becuase that is bad analogy and i hear it a lot.
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You made a comparison to cable providers and tvs and this is not at all the case with VZW.
I can go buy any tv in america and it will work with any service provider where as there are different spectrums in the wireless industry that lock me into certain phone selections.
I commented becuase that is bad analogy and i hear it a lot.
nwdavis said:...
Verizon Wireless is ultimately a wireless provider. We sell phones as convenience to our customers. You are free to purchase a phone where and how you like it without contract. E-bay, indirect, or stores.
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No, it is a great analogy. The point of the analogy is to demonstrate that cell phone companies provide service, they do not manufacture the phones. They subsadize them with contracts as a convenience to you.
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temp_name said:
No, it is a great analogy. The point of the analogy is to demonstrate that cell phone companies provide service, they do not manufacture the phones. They subsadize them with contracts as a convenience to you.
THE ANALOGY IS CRAP ! ! ! ! ! When Verizon opens their network to ANY maufacturer who manufactures to the network spec and sells their phones through whatever channel they choose, then VZW ca wash their hands of responsibility. Until then support the equipment you REQUIRE the customer to use ! ! ! ! Q
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I have a PAL TV and Comcast won't let me use it with their service. What if I went to Russia and got a MESECAM TV? Still can't use it. They won't provide me with a way to use their service at all actually. Not even if I signed a contract. Verizon is doing you a service by letting you buy phones from them at a discounted rate.
So you're right, the analogy is crap. Cable providers do little to nothing to help you use their service whereas Verizon does everything to help you.
You're just ungrateful.
So you're right, the analogy is crap. Cable providers do little to nothing to help you use their service whereas Verizon does everything to help you.
You're just ungrateful.
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First of all he was talking about buying CLA's that are purchased somewhere other then a VZW retail store. That is illegal to require someone to buy OEM products for use on that handset. Using your comparison of TV, a more comparable analogy would be like you buying a Panasonic TV from Circuit City and taking a 3 year extended warranty. Then you buy a DVD player from Walmart that is Magnovox and 2 years down the road the tube goes on the TV. You go to Circuit City with your extended warranty and CC tells you since you bought a DVD player and hooked it up to your TV and you didn't buy the DVD player from them and it wasn't a Panasonic they won't honor the warranty. That would be illegal.
Your window is busted out of your car, it is la...
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Your window is busted out of your car, it is la...
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All right, then let's really talk about a proper analogy. A DVD player causing a TV to break down is not the same thing as a CLA causing a phone to malfunction. So let's say that you bought a battery-powered mp3 player with a proprietery charging port, with particular voltage requirements & such. You find a CLA at a flea market or discount store for your mp3 player, and you try the plug and it happens to fit your mp3 player, so you decide to buy it and use it. However, since in this case the charger was not OEM spec, it caused the mp3 to stop working. You bring your mp3 player back to the store you purchased it from and tell them what happened, with the CLA and everything. They tell you that since the CLA was not guaranteed to be OEM s...
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The cable analogy only works sometimes, the problem is the there isn't really another industry that compare to the wireless industry. We had a discussion about this at work the other day... It's all about controlling the customer experience. Verizon tries to control every aspect it can of your wireless experience, from the phones you can use (they have to be tested and approved) to the features you can use (bluetooth and the UI) to the accessories you can use. Anyone that works in a wireless retail store has seen a bad car charger (aftermarket) mess up a phone. Whether the connector was built poorly and broke off in the phone, or the voltage was wrong and fried the phone. So for Verizon to say you can only use OEM accessories is fine, if you...
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just the tip of the iceburg, waite until all the walmart customers start flowing in 😈
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I love it when people come in and go "yeah, Im going to buy a phone online tonight but I just wanted you to show me what the phones are like and help me decide what phone to choose from"
me "well why are you buying one online instead of the store?"
customer "So I can get the instant rebate and not have to mail it in"
me "well why are you buying one online instead of the store?"
customer "So I can get the instant rebate and not have to mail it in"
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atleast they are buying a phone with vzw, aka 2 year contract, aka more money for us in the long run.
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Not going to be a problem. When a phone is water damaged I'm going to tell them to take it to Wal-Mart. They take back everything even when its not theirs and you don't need a receipt. Same for Costco.
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She should have bought it. At our store the car charger is $32.57 with tax.
Do you really expect a customer that can't even operate her phone to understand how the business works?
Do you really expect a customer that can't even operate her phone to understand how the business works?
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wfine81 said:
I had a a lady come in yesterday with questions about her phone, I sat for probably 20 minutes trying to help her out, she didnt even buy the phone from me. After helping her for 20 minutes she said she needed a car charger, I told her the price was going to be $21.19 with tax. She said "thats redicilous, I can go to the flea market and get one for $5, I dont want it ,I cant beleive how big of a rip off you people are!".
I looked at her and said, "mam' I just answered all your questions about your phone and completely showed you how to use it."
Her reply "well thats your job", and walked out.
Some people just cant see how things work.
I completely understand how the biz works, but w...
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The reason I dont charge customers is to provide customer service, in hopes they will have some sort of loyality to my stores, and will buy stuff from me in the future, but obviously it didnt work with this customer.
Don't get me wrong, I have had many customers come in religiously becasue I have helped them in the past, regardless of my price they will always buy from me and me only. So I guess the old saying is true "you cant win them all".
Don't get me wrong, I have had many customers come in religiously becasue I have helped them in the past, regardless of my price they will always buy from me and me only. So I guess the old saying is true "you cant win them all".
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rsd317 said:
I completely understand how the biz works, but why is there such a big price difference in a car charger? I agree with her, why should I pay $20 more for a car charger in which the only differecn is that one has VZW logo on it.
The one with the Verizon logo has a warranty and doesn't instantly void your phone's warranty. Why do you think OEM parts for anything are expensive? Sure you can buy an ECU for your car at Joe's ECU Emporium for half of the OEM price but what happens if it dies in a month? What if it ruins your engine? Joe will give you the finger but the OEM part will give you a new engine...
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Where did I say a car charger ruined an engine?
Please check here
http://dictionary.reference.com/search?q=analogy »
For the meaning of my post
Please check here
http://dictionary.reference.com/search?q=analogy »
For the meaning of my post
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Vatothe0 said:
Where did I say a car charger ruined an engine?
Please check here
http://dictionary.reference.com/search?q=analogy »
For the meaning of my post
Misread the post, anyway that analogy also is horrible.
By using a cell phone, am i putting my life in the hands of an after market charger. NO.
maybe you should look at the definition yourself.
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a·nal·o·gy
Similarity in some respects between things that are otherwise dissimilar.
Exactly. Similarity in SOME respects.
Do you even read your posts before submitting them?
Similarity in some respects between things that are otherwise dissimilar.
Exactly. Similarity in SOME respects.
Do you even read your posts before submitting them?
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A customer just came in who's charger was completely mauled by her cat, wires completely chewed through. She asked if I had another charger "yes mam, (once again) it will be $21.19 with tax".
Ill bet you can see whats coming next.
"what, you mean I have to PAY for a new one? Why?"
me, "well mam, its obviously not a defect in craftsmanship and I have to pay for the chargers, as well as employess and rent for the store, that's why I have to charge you for a new one"
her "whatever (as she slams her credit card on the counter"
Ill bet you can see whats coming next.
"what, you mean I have to PAY for a new one? Why?"
me, "well mam, its obviously not a defect in craftsmanship and I have to pay for the chargers, as well as employess and rent for the store, that's why I have to charge you for a new one"
her "whatever (as she slams her credit card on the counter"
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Run the credit card for 10x the amount $211.90 . She'd never notice until much later if at all
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Do you live in Florida? Because I do and that sounds like some of the rich people that believe that the world revolves around them.
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