Misled by Verizon...any suggestions...
To make a long story not too long...I am former 15 year customer of Cingular Wireless and its predecessor, always totally satisfied until GSM came into the picture, finally had enough of not being able to use my phone inside homes or offices when i could before. Did months worth of research and decided Verizon was the best alternative so i went ahead and switched my three lines over at a cost of nearly 900 when all was said and done. My main concern was getting coverage in 2 rural areas where i spend a lot of time. I went into the store and gave them addresses of both of these areas and recieved the answer "as long as you get a tri-mode analog capable phone you will have coverage in these areas" sounded good to me as both areas were color...
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That’s verizon for you. They will tell you any lie to get you to sign up, and the fact they are still peddling that analog service is crap. They are phasing out analog by 07. And even when you have an analog signal mostly the call won’t go through.
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i could go on and on about crap that t mobile has done to me and sprint has dane to me and cell one has done to me and verizon has done to me and on and on. when it comes down to it every carrier is full of crap half the time. but i do know this, if verizon doesnt have service in some area, good luck finding a carrier that does.
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Not all areas will have coverage, not even areas that a carrier has licenses to cover. Some areas don't get covered because residents keep the towers out of their neighborhoods, and othertimes, it's a rural area where coverage will be spotty, such as Knox & North Judson Indiana, where I travel from time to time. I believe the person who started this thread mentioned that Verizon told him that the area he travels is extended analog. With that in mind, the problem can't be blamed on Verizon because that's not their network. Also the information they provide on their website is information they get from their roaming partners, and sometimes it's not always accurate. Even where I work at in Lowell Indiana isn't completely accurate. There's...
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That's exactly right, even when i'm in strong analog areas i have trouble making calls...Add in the fact that you have to manually switch the phone to analog on a per call basis and its a real PIA....The worst part of it is that their service in populated areas is excellent.
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I agree with you and sorry for what you've been through! What I get upset with Verizon about is their "trained/canned/generic" answer's..many times when they don't really know what they are talking about! And what's worse, is when they come back with those same answer's with attitude and sarcasm attached to it! 😡
Case in point, I was trying to get the manager of a store to look at the V325 due to a software problem with the Ring Light's. The problem was happening on the phone in the store right as we were talking, but he refused to look at it and said "well, if Verizon Central has not sent out a memo about it, then it must not exist"! Another employee told me "well all phones can have software issues...basically it's just somethi...
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Case in point, I was trying to get the manager of a store to look at the V325 due to a software problem with the Ring Light's. The problem was happening on the phone in the store right as we were talking, but he refused to look at it and said "well, if Verizon Central has not sent out a memo about it, then it must not exist"! Another employee told me "well all phones can have software issues...basically it's just somethi...
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I think the problem here is the phrase "I don't know". A lot of CSRs don't like to say it and a lot more customers don't like to hear it. In the above situation, I would have given you the number for the company that manufactured their phone if I couldn't find an answer to your question.
In any case, sorry to hear about your situation. VZW's customer service is not, unfortunately, perfect, merely one of the best in the business (can't say *the* best because, to be honest, T-Mobile does an excellent job in that category).
In any case, sorry to hear about your situation. VZW's customer service is not, unfortunately, perfect, merely one of the best in the business (can't say *the* best because, to be honest, T-Mobile does an excellent job in that category).
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Thanks Johnny! Yes, this particular store could learn a lot from T-Mobile! I'm not saying that all VZW store's are that way...I have received in 6-7 years with Verizon some excellent customer service! But the store I've had issue's with also gave problem's recently to a co-worker as well. And it's just not that manager I dealt with...one other woman who works there was kind of "short" with me...and all I had asked was a simple question regarding a malfunction on a past phone. Her response was "well why is that an issue or important to you" (with a sarcastic tone). Well it doesn't matter why...what's important is that it is to me! (If that makes any sense!) 🙄 🤣
On the other hand with T-Mobile I tried them out a year and...
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On the other hand with T-Mobile I tried them out a year and...
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What amazes me how people are afraid to brake the contract, and yes you do not have to pay cancelation fee. i have done with other carrier
and they waived the fee.
Contract between 2 parties, does not mean that 1 party pays and the other party does not provide service.New York State is very pro consumer and even though the carriers have many
so called 'legal' protection in their fine print, you still have the right to acceptable service. At least in New York if you end up in arbitration or small claims court you will come out on winning side.
So if you were lied about the service cancel the contract and do not worry about cancelation fee.
and they waived the fee.
Contract between 2 parties, does not mean that 1 party pays and the other party does not provide service.New York State is very pro consumer and even though the carriers have many
so called 'legal' protection in their fine print, you still have the right to acceptable service. At least in New York if you end up in arbitration or small claims court you will come out on winning side.
So if you were lied about the service cancel the contract and do not worry about cancelation fee.
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if you're so sure.....why don't you offer to pay that for him if you're wrong.
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Yes I am sure I have done it before and like I said a contract is between 2 parties and if one
party does not stick by the contract the party is not obligated to pay.
party does not stick by the contract the party is not obligated to pay.
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YOU GOT SCREWED ! ! ! I feel bad for you. Your only alternative is to keep calling and calling and calling and to get mean and beligerant. Sooner or later they will get sick of you and let you out of contract.
Although its too late for you, let this be a lesson to others: If you are not happy within the 15 day trial period, QUIT. They will give you BS about how things are going to get better and then try to say you are trapped once you reach day 16.
Ignore the Verizon SUPERFANS on this forum who are going to call you a stupid moron deadbeat. The fact of the matter is that every minute you spend on a customer service call costs VZW money. Sooner or later they will let you go if you are persistant. Also keep in mind that the reps are bei...
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Although its too late for you, let this be a lesson to others: If you are not happy within the 15 day trial period, QUIT. They will give you BS about how things are going to get better and then try to say you are trapped once you reach day 16.
Ignore the Verizon SUPERFANS on this forum who are going to call you a stupid moron deadbeat. The fact of the matter is that every minute you spend on a customer service call costs VZW money. Sooner or later they will let you go if you are persistant. Also keep in mind that the reps are bei...
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I have yet to call Verizon Wireless about a problem. Most of the problems I may have had were resolved at a corporate store. At the Merrillville Indiana corporate store on US 30 & Merrillville Rd, near Meijer & Kmart, there is one salesperson who has an attitude, and refuse to deal with him. When I need assistance, I will go to someone else. The corporate mall kiosk at Southlake Mall in Hobart Indiana is the most helpful from my experience. The only time I did have to call customer service about a problem was in 2002, when I had a phone replaced through a program they had at the time (don't know if they still have it) called the Oops program. They were more helpful at getting me a new phone than Radio Shack was trying to get a new pho...
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I don't feel bad for you. You have a 14 day trial period to make sure the phones work and the coverage is what you want. You had an opportunity to re-assess your service and you didn't.
Do you honestly think that somebody looking at a cartoon drawing map is going to be able to accurately determine where exactly you will get service when your in the country? They can make suggestions but to be the end all be all answer and for you to go with a month after you knew you actually didn't get service makes you sound like a tool.
If VZW tells you to jump off a bridge because you will fly even though you know you can't would you still?
Do you honestly think that somebody looking at a cartoon drawing map is going to be able to accurately determine where exactly you will get service when your in the country? They can make suggestions but to be the end all be all answer and for you to go with a month after you knew you actually didn't get service makes you sound like a tool.
If VZW tells you to jump off a bridge because you will fly even though you know you can't would you still?
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adilus said:
I don't feel bad for you. You have a 14 day trial period to make sure the phones work and the coverage is what you want. You had an opportunity to re-assess your service and you didn't.
Do you honestly think that somebody looking at a cartoon drawing map is going to be able to accurately determine where exactly you will get service when your in the country? They can make suggestions but to be the end all be all answer and for you to go with a month after you knew you actually didn't get service makes you sound like a tool.
If VZW tells you to jump off a bridge because you will fly even though you know you can't would you still?
^
This answer is the perfect example of a VZW brained wash...
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[quote]
This answer is the perfect example of a VZW brained washed customer service rep (or a brained washed VZW fan boy) Rolling Eyes[/quote]While I don't agree with the tone of the post, what's up with the trolling? Do you really think Cingular's going to bounce back by you goading Verizon employees in this forum?
This answer is the perfect example of a VZW brained washed customer service rep (or a brained washed VZW fan boy) Rolling Eyes[/quote]While I don't agree with the tone of the post, what's up with the trolling? Do you really think Cingular's going to bounce back by you goading Verizon employees in this forum?
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Since when does being an educated and responsible consumer make a person a fanboy... oh thats right, you are a Cingular flamer.
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You know, while your point is valid you need to work on your delivery. yeah, riping into someone feels good and is really funny, but this was in really poor taste. you're no better than DKVZW or any of the "trolls" out there if you just bash people. Now if this was an invalid arguement, then maybe i'd fell different but if someone has a genuine greavance, play nicely. anyone who knows me knows i love to rip into people, but even i know some restraint.
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Hey smart a$$, unfortunately one of the two areas that i require coverage in is over 2 hours away from where i live and was unable to get there w/in the 15 day trial period (so i trusted what they told me). Secondly, the other area was devastated by Hurricane Rita and i gave them the benefit of the doubt that the lack of coverage was due to Hurricane damage (which i have since determined not to be the case). I asked a straight up F'in question to 3 different people that represent Verizon (Verizon store, Best Buy, and Verizon 800#). I gave specific addresses to 2 out of the 3 rep's and got a consistent answer: " You will have coverage as long as you get an analog capable phone." Should I not trust what they tell me?
Well guess what I ...
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Well guess what I ...
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Well, Cingular has tools in their store to give you accurate coverage estimates right down the the street address.
And when he DID contact Verizon within the proper time period they didn't tell him there was no coverage, they told him it was a problem that needed fixing.
Verizon is a great company, but fools like you sure make them look bad.
And when he DID contact Verizon within the proper time period they didn't tell him there was no coverage, they told him it was a problem that needed fixing.
Verizon is a great company, but fools like you sure make them look bad.
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Well, I do feel badly for you that you don't have service where you need it. You DID have the 15 day grace period though, EVEN WITH the tri-mode phones. And even with those, hailer, even though THEY said you would have coverage in these geographical areas, there's still no guarantee. Do these people who told you what they did live there? I don't think so. Topography and antenna direction have a huge influence on whether a signal is going to get through, not to mention things like leaves in the spring, summer, and fall making a natural barrier against radio waves. I was also wondering when the analog in the system was going to be shut off. I have been out of contract officially since 10/31/05, and, of course, was eligible for a new han...
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I hope you have better luck elsewhere, too. These places you don't get service... are any of them the address you get your bills sent to? Because if they are, and Verizon has filed a ticket that came back saying that they don't have service in the area, you can be let out of your contract without paying the ETFs.
Otherwise... sorry. No carrier can guarantee service absolutely anywhere. Verizon does better than most but there are always going to be places where any one phone by any one carrier isn't going to work. That is, as has been pointed out, why there's a 15 day satisfaction guarantee. Beyond that point, it's both a money-losing proposition to Verizon to let you out of a contract that you signed so you could get a good deal on the ph...
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Otherwise... sorry. No carrier can guarantee service absolutely anywhere. Verizon does better than most but there are always going to be places where any one phone by any one carrier isn't going to work. That is, as has been pointed out, why there's a 15 day satisfaction guarantee. Beyond that point, it's both a money-losing proposition to Verizon to let you out of a contract that you signed so you could get a good deal on the ph...
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Okay, just kidding, just wanted to get your attention. Now, to start off, I'll say that yeah, sucks this happened. And I'm sorry if noone really checked to see if this was going to be one of those trouble spots. everyone has these, hell, I live in the worst area for service in Lower Denver/Metro area, so I fell for ya. But all "trolling" aside, I've heard/read of cases where if you can validate that you're in a low/no coverage area, you can walk with no cancel. This parts a royal pain and I wish I could offer an easy way. I get a lot of tech issues where it's "my old phone worked at Ken Caryl and Coal Mine, but now I have to stand outside, facing the Playities, with a coat hanger up my a## to get signal." Really, there's nothing we CAN do fo...
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I would go to small claims court. You'd be surprised at how much satisfaction you can get in those local small claims courts. At the very least, you will get the satisfaction of knowing that it cost VZ far more to defne their position then what it cost you. This is the problem with commissioned sales people making the sales. Verizon used to have great and honest customer service. That's why I ma still with them, but I am once again looking at changing carriers as their service and more of those types of complaints keep happening. A close friend of mine had a similiar bunch of lies fed to her when she recently renewed her contract. They flat lied to her in the store and she even made notes and asked questions several times, and took down the ...
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Try contacting your local Public Utilities Commission. Also, if you can, protest the charges on your CC.
Good luck.
Good luck.
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I find it really funny that it would take someone so long to figure out that the phone does not work where you need it to. I know that it can be frustrating but people need to read the return policy and the contract they are signing. I had a customer come to me today I sold them an LG8100 4 days ago, she came in and said it didnt work at all...I looked at the talk time and she had 12hrs. Just give me a break people!!
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