cell phones vs. gas prices
For all you consumers out there who think it's Verizon out to get you with retail pricing on phones. Get over yourself. It doesn't matter if it's Cingular, Verizon, or much any other carrier for that matter. It's no different than the price of gasoline. Gas prices have been on the rise for quite a while now. They don't do it because of fairness to the consumer. They do it because they can! No matter how many people out there think it's unfair and unjust to have to pay $300+ for a phone at retail price when they're not eligible for upgrade, there are still the same amount of people out there maybe more who will continue to pay that retail cost. Why? Because they need a phone to use with the contract they signed for service. All whil...
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clr7181 said:...
For all you consumers out there who think it's Verizon out to get you with retail pricing on phones. Get over yourself. It doesn't matter if it's Cingular, Verizon, or much any other carrier for that matter. It's no different than the price of gasoline. Gas prices have been on the rise for quite a while now. They don't do it because of fairness to the consumer. They do it because they can! No matter how many people out there think it's unfair and unjust to have to pay $300+ for a phone at retail price when they're not eligible for upgrade, there are still the same amount of people out there maybe more who will continue to pay that retail cost. Why? Because they need a phone to use with the contract
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Your Basically on point but if I recall some oil company recently reported profits of something like 9 billion dollars in one quarter. 😳 And you can't buy used or dated gas to save money.
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Five CEOs of the biggest oil companies in the US were forced to sit with congress and explain why they all experienced record-high quarters. Maybe their kids should go off and play war in the Middle East for $60+ barrel...
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I don't really think Verizon is out to "get me". I know they have to profit - I also know wireless & data are their big money makers....
Gasoline stays the same - it's gas - you put it in your car - that's it. There's not new gas coming out that streams video though..... there are new cars with bells & whistles which you can trade your car in for - and negotiate with many different dealers and not end up getting taken to the cleaners.
Dish Netwrok pretty much delivers the same thing - tv images via satellite - difference being - it plays on our TV. I can get a new TV from anyone, anywhere without having to sign a new contract or pay activation for my new TV. I can shop around at all kinds of different places for one & I don't have t...
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Gasoline stays the same - it's gas - you put it in your car - that's it. There's not new gas coming out that streams video though..... there are new cars with bells & whistles which you can trade your car in for - and negotiate with many different dealers and not end up getting taken to the cleaners.
Dish Netwrok pretty much delivers the same thing - tv images via satellite - difference being - it plays on our TV. I can get a new TV from anyone, anywhere without having to sign a new contract or pay activation for my new TV. I can shop around at all kinds of different places for one & I don't have t...
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Loyal existing customers get new customer pricing whent they're eligible to upgrade. You sign the contract to get that new customer pricing on the phones. The new customer is going to be in the same shoes as a current customer the minute they get a new phone and contract. A loyal customer will finish their existing contract and then re-sign to upgrade with the cheaper prices, not the other way around. It seems to be a concept that many people do not understand but that is the way it is.
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This would be fine if they made an exception for advances in technology - you can buy the best phone there is and then 3-6-9 mos later something that wasn't available before that you could really use comes out...new customers get it say for 80 bucks but they want you to pay over 400 bucks. If my current phone could take an update & get these advances - I personally would have kept an old phone I have now upgraded from - but it can't.... you either pay the 400 or wait for 1.5 years to get the technology.
I think something has changed recently though -I was told both my lines were eligible for upgrade back in November @ my verizon store. Neither contract is up - one line on 1 yr till 5/2006 America's choice 300 (paying 28.00/mo) the o...
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I think something has changed recently though -I was told both my lines were eligible for upgrade back in November @ my verizon store. Neither contract is up - one line on 1 yr till 5/2006 America's choice 300 (paying 28.00/mo) the o...
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With a one year contract that line is eligible in 10 months from original purchase date. With a two year contract that line is eligible for a discount in 22 months from the original purchase date. Minimum requirements are only a one year contract. If you have an issue with the time periods, you could just sign one year contracts. Of course the discount isn't as much, but you weren't expecting to get cheap phones without any real contract terms right? You did receive a promotional price (couple hundred bucks off with a two year) on your phone when you originally purchased it, right? So you got something for that contract. What if a car dealer has a 2000 rebate on a vehicle and then three months after you bought it they had a 4000 rebate...
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Same with computers. If I spend 3000 dollars on a new computer and they come out with a better one 6 months down the road, I can't just return the old one and swap it with the new. Again this falls under the "you get what you buy" theory.
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sucks huh? I guess we just won't buy anything anymore. Why spend it if there will be something newer and more featured in months? Why buy that one? Why buy the one after that? This is a pure and simple case of big American business sticking it to the little guy. I say lets revolt. Let's not buy anything. That will show them. How dare they come out with a product that will be in high demand and expect to profit off that! How dare they! Oh, and to back this up, I have told my employer that he may cut prices because I am now working for free. I feel that is my duty to America. Work for free so the public can get products cheaper!
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Contracts!!!!! New people sign up and sign contracts!!!! Current customer...you're on a contract so you don't get the new customer pricing because you're not eligible to sign a new contract (ie, Verizon, Cingular, etc. won't pay a commission on the contract so you pay retail instead). I'm not sure what your current situation is, but if your eligible than upgrade if you want to, but be aware that you'll be with that phone for the length of your contract. New phones come out all the time, we can't give you new customer prices on new phones without a contract and if you're already under one, why would they pay to get you a new phone.
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Did you all not read my last post & just want to rant??? 👿 VERIZON WIRELESS SOLICITED ME TO UPGRADE - I was not looking for an upgrade - what didn't you understand about my question??? I asked if something changed on upgrading........??? Neither of my lines are falling into the categories you are giving to be upgrade eligible.......so why are they calling me at home mutiple times asking me to upgrade???? I did not call them - they called me!
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Easy....just relax! Is your current equipment 911 compliant??? If not then that mb why they are calling!
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I have an LG VX8100 - pretty sure it's compliant (hope so anyway) I ended up upgrading my husbands audiovox 8600...... He was on the 1 yr...... I renewed him for 2.
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Actually, I didn't really rant. You wrote about getting new phones 3-6-9 months into your contract because of new technology. I was trying to explain why that doesn't work. I'm not sure why they're soliciting you, but if you're a current customer with VZW and not eligible for upgrades, my post would make sense. Course that's why I wrote that I wasn't sure about your exact circumstances, but giving you general information the best I can. Apparently customers can rant around here, but any employees should just do their jobs. Have a nice day and good luck with the phone search. 😁
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Yes I guess we're all entitled to rant every now & then.
I was just wondering if it really changed in case I decide later that I want to upgrade - I don't want someone rolling their eyes in the back of their head thinking I'm one of those whiny demanding customers trying to get something they're not entitled to & then writing about me on this forum 🙂
I was just wondering if it really changed in case I decide later that I want to upgrade - I don't want someone rolling their eyes in the back of their head thinking I'm one of those whiny demanding customers trying to get something they're not entitled to & then writing about me on this forum 🙂
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just for the record you can get dish again after not having it for 6 months and get the promo again.
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clr7181 said:
If you ask me, we're generous enough with allowing discounts from anywhere from $100-$300 depending on the plan and phone you're interested in every 22-24 months.
As a business owner I was going along with most of what you said till you made a stupid comment like Verizon is "GENEROUS ENOUGH". Maybe you need to be reminded that although the customer is not always right, the customer is the life blood of your company. Start treating your customer with respect or they will respond in the one manner that you dont want them to. Thats when they become the life blood of another company. Remember that when you treat a customer with respect and good service they might tell one or two people. Treat ...
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Verizon Wireless corporate stores are only generous in the form of up to $100 instant credit for upgrades from a 2 year contract to another 2 year contract. I say up to $100 is because if a phone has a rebate, and the price of the phone combined will bring the cost to less than $100, then the instant credit will be less. In my case, I purchased the Samsung SCH-a650 and the price with 2 year contract was $109.95. There was a $50 mail-in rebate from Samsung, and because of it, my instant credit was only $50. Had the manager been there to do the upgrade, the manager would have knocked the price with instant credit to where the cost of the phone was $50, and the mail-in rebate would made the cost of the phone just the sales tax. Unfortunatel...
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Agents for Verizon can't offer the NE2 program since Verizon won't actually pay them for it. It's a corporate only deal. I've lost a few sales due to this deal, but I always mention the $100 credit to the customer cause lets face it, a hundred bucks is a hundred bucks. I don't think BB or RS can offer the NE2 either.
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clr7181 said:
For all you consumers out there who think it's Verizon out to get you with retail pricing on phones.
give me there names all take of it 😎
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Obviouly bud you know nothing about Dish Network. Their prices in the past 2 years have only gone up once. And sometimes they offer old customers a chance to be new customers. Although I agree this old customers not getting to be new customers again is stupid. Get your facts straight before you open your mouth. Oh and by the way Dish is still cheaper than Direct TV. Not that I have anything against Direct I just prefer Dish. Anything but cable tv.
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are the phones really discounted? 1-2 yr contract?? early termination fee??
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I think the original OP's point is that the equipment you get from satellite you are responsible. When I signed up for Dish Network they offered us insurance cuz if anything happened to the box we would have to pay for the service contract. Contracts =discounted prices to the customer in most industries. Last time I checked the full retail price of these phones is not even jacked up that high by the carrier. VERIZON or ALLTEL or whoever are not making any money selling you a phone at retail so... Yeah the prices are high but the markup is a lot less than you think.
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thank you, i was wondering when someone was going to point this out. i try to tell this to customers, but of course i'm just a lying no good sales rep tryin to bleed them dry.... don't you think if i was making money off it i'd try not to upset them? nah, that doesn't make any sense. but to the original point, i agree completely. and i have a secret to make it so no one has to complain about full retail ever again...... don't be cheap the first time, spend the money and get a phone you'll be happy with for 2 years....then get insurance no it so when it breaks, you don't have to worry about 400 dollars... there problem solved... 😁
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Excellent ideas! Too bad most customers won't bother to listen. They want the free phone with the cheapest plans, then scream about going over their minutes and their problems with their phone. You buy low-end products you'll get low-end service, it's just the way it is. You can spend 20,000 dollars for a brand new car or you could spend 500 dollars on a junker, doesn't mean they'll be equivalent to each other on the highway. The worst is people using their phones for business. I had a lady stop by complaining her phone isn't great with reception. She has an older phone that my store doesn't even offer and she wanted a new high-end phone for free. You won't buy the better phone when your purchasing, but when the phone doesn't meet yo...
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Yeah like when Alltel first started carrying the Razr and people come in asking for free phone and the next question is about the razr...Like the razr would be free!!! Like today, I had a guy who was 5 months from the end of his contract or for alltel about 2 months away from upgrading. WE offered him reconditioned phones and the cheapest stuff but he was expecting something free. He then pulled the "I have been a customer since '98" card... but nevermind the fact it was a $39.99 plan with a terrible pay history. HE said he would not pay the EDP and he would dispute it. Funny part is it was all put in the account notes that he is aware of it...So bad credit and possibly fraud if they wanted to LOL. His parting words were "THere is too much c...
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pete1660 said:...
Excellent ideas! Too bad most customers won't bother to listen. They want the free phone with the cheapest plans, then scream about going over their minutes and their problems with their phone. You buy low-end products you'll get low-end service, it's just the way it is. You can spend 20,000 dollars for a brand new car or you could spend 500 dollars on a junker, doesn't mean they'll be equivalent to each other on the highway. The worst is people using their phones for business. I had a lady stop by complaining her phone isn't great with reception. She has an older phone that my store doesn't even offer and she wanted a new high-end phone for free. You won't buy the better phone when your purchasing,
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These type of posts come up every now and then, are reps that upset with customers? I say find another job if you have a great beef with customers who want things. They know no better (lol) and its your job to tell them no. SO there stop complaining and do your job because this will never change, never so you are stuck either doing your job or coming here ever 3 - 6 months to complain.
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True, but sometimes venting your anger is helpful. Makes it so I don't kill the customer I'm dealing with.
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its funnier to vent it on a customer. A customer comes in and wastes my time by asking me dumb questions and then she finally gets a phone. I talked to her for like an hour or so. She comes back in the next day in the morning to cancel because she dropped a call on a street no one drops a call so I knew she was lying. So I was rather upset so I called in and cancelled. She asked me if she would get paper work stating she cancelled I said no. She asked if she could get something, so I grabbed her contract and wrote in big letters with a marker "CANCELLED". Man was it funny but I am not like that anymore. That was from being a manager, working too many hours, and having associates with sales like 3 - 14 phones a month while I am pulling 35 - 4...
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