Verizon Wont Help Me Out Until May 06
Ok I have until May 2006 until my 24 month contract goes month to month and I get a "discount" on a new phone....trouble is my P.O.S. Slider phone is falling apart and I need a new phone. Verizon wont give me the discounted price on a new phone even if I agree to a new 2-year deal. I don't really feel like spending $200+ on a new phone or spending for a cheap phone; so what are my choices? I feel like opting out of my contract using the .40 cent increase thing and switching over to another carrier, but trouble is I have a ton of people on Verizon and love the in thing. I guess my question is if I cancel my contract with Verizon, can I sign up with them again, get a new number, and a new phone? What does Verzion consider as a new customer?...
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Does Verizon not let you add insurance to a phone after point of purchase? Usually if the phone is currently on it's way to crapping out, but hasn't crapped out yet... it's still working enough to add insurance. So, is it not possible?
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No you have to add it within the 15 day trial period. People were taking advantage and adding insurance after they brome and/or lost there phones. Too much fraud.
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I was told that you can try walking into an Asian owned/operated VZW shop and get the insurance. Since you are in So Cal, you maybe able to do that. Good Luck!
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The insurance is provided by an outside vendor based on your area. Starting last month in order to add insurance you have to go directly through the insurance provider, which means you'll have to submit some sort of proof or purchase.
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You can add the insurance after you've purchased the phone; you just have to wait the 15-day period before you can make a claim. Also, you cannot change phones. The insurance carrier will only send you the phone you purchased originally.
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try going to another store and upping your minute plan to the 59.99 and they will probably give you early upgrade. then within 30 days you can change your plan back to what you had.
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Why would you cancel and sign up again? Paying the ETF and resigning would end up costing you more than just simply buying a new phone.
This is a classic example of people wanting something for free. Why do you feel like you are entitled to something for free or cheap? When you bought your slider you agreed to a two year contract and got the phone at a cheap price. You have to fulfill that contract before you get another deal. Why should they just let you resign another contract and get another deal now? If they did that then you could constantly do the same thing over and over and it wouldn't make sense at all for Verizon. You agreed to something and got a deal, now you have to hold up your end of they deal.
Your only possibili...
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This is a classic example of people wanting something for free. Why do you feel like you are entitled to something for free or cheap? When you bought your slider you agreed to a two year contract and got the phone at a cheap price. You have to fulfill that contract before you get another deal. Why should they just let you resign another contract and get another deal now? If they did that then you could constantly do the same thing over and over and it wouldn't make sense at all for Verizon. You agreed to something and got a deal, now you have to hold up your end of they deal.
Your only possibili...
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vzwinagent you need to really keep your nose out of peoples business. I have seen many of your posts and your so pro Verizon it just stinks.... đ
I wont pay the ETF because of the .40 cent increase to my contract I will simply opt out of it....enough said.
I paid $100 for my Slider so it wasn't cheap...whats cheap is that Verzion is not willing to help out a customer who has been with them for a very long time. Its like it just doesn't matter to them, your just a number as long as they get their money each month.
I am not asking for something for free. I am just asking for a phone that works. If Verizon can't provide that then why should I have to pay a monthly fee?
I wont pay the ETF because of the .40 cent increase to my contract I will simply opt out of it....enough said.
I paid $100 for my Slider so it wasn't cheap...whats cheap is that Verzion is not willing to help out a customer who has been with them for a very long time. Its like it just doesn't matter to them, your just a number as long as they get their money each month.
I am not asking for something for free. I am just asking for a phone that works. If Verizon can't provide that then why should I have to pay a monthly fee?
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Verizon provides the service, not the phone. Your phone isn't their problem. It's out of warranty and you don't have insurance. I just don't understand the logic. They have 47 million customers. Do you think all of them should be able to call in and get a deal because they think they deserve it? You may think it's just you but you don't realize how many people a day are in your situation. My store is in a small town and the number of customers even in my town that want or need a new phone and aren't eligible is unbelievable.
You may have one other option. As long as your phone has no physical or water damage you can still get a warrany replacement to hold you over. It will cost you $50 since you're actually out of warranty, but s...
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You may have one other option. As long as your phone has no physical or water damage you can still get a warrany replacement to hold you over. It will cost you $50 since you're actually out of warranty, but s...
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Well this is how it is with all carriers. No carrier will be better inthis situation so get insurance next time or pay more and do a 1 yr contract!
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Guess what - your phone wasn't made by Verizon so how is this their problem? Asking why you should pay a monthly fee when your phone doesn't work is like asking why should I have to pay my monthly car payment when my car is in the shop - doesn't make sense. Here's the deal, you chose that phone, you agreed to the contract, and I very seriously doubt that anywhere in the contract does it say that Verizon is responsible for making sure that you have a phone that works.
I am also willing to venture a guess that Verizon really doesn't care about your 400 minute local plan. Your bill runs what, $60/month? Ha! As a store manager once told me - that isn't even a drop of piss in the ocean to these guys.
If Verizon won't give you a discoun...
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I am also willing to venture a guess that Verizon really doesn't care about your 400 minute local plan. Your bill runs what, $60/month? Ha! As a store manager once told me - that isn't even a drop of piss in the ocean to these guys.
If Verizon won't give you a discoun...
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I don't want to suggest "ebay" because you never know what you gonna get and if you ever have problems with it, since you didn't purchase it from verizon they might give you a sh*tload of excuses not to help you.
You might want to seriously BUY a NEW phone and add insurance so next time you are in this situation you only pay your $50 deductible and be done with it, have a phone the very next day, instead of begging verizon to sell you a phone at contract price.
You might want to seriously BUY a NEW phone and add insurance so next time you are in this situation you only pay your $50 deductible and be done with it, have a phone the very next day, instead of begging verizon to sell you a phone at contract price.
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Take responsibility. Ebay has been fine for me. I bought all my phones used there. You are better off canceling your Service if you can without paying the ETF. Buy a used GSM phone on EBAY.They are dirt cheap and sign up with Cingular on a month to month basis. Resign with Verizon next May.
It's always best, if you can afford it, to buy your own phones and stay away from contracts. Then the ETF would not be a factor in situations like this.
It's always best, if you can afford it, to buy your own phones and stay away from contracts. Then the ETF would not be a factor in situations like this.
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joshieca said:...
Ok I have until May 2006 until my 24 month contract goes month to month and I get a "discount" on a new phone....trouble is my P.O.S. Slider phone is falling apart and I need a new phone. Verizon wont give me the discounted price on a new phone even if I agree to a new 2-year deal. I don't really feel like spending $200+ on a new phone or spending for a cheap phone; so what are my choices? I feel like opting out of my contract using the .40 cent increase thing and switching over to another carrier, but trouble is I have a ton of people on Verizon and love the in thing. I guess my question is if I cancel my contract with Verizon, can I sign up with them again, get a new number, and a new phone? What does
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motorolams550 said:
u should quit verizon, you sound cheap!!!!
Damn skippy!! As long as cellular companies are allowed to bundle phones with contracts I will be!
Frankly I dont see what the deal is...Verizon and other companies offer low prices and deals on phones on their websites when you agree to a 1 or 2 year deal...so why shouldn't I be able to get those same deals if I want to sign a new 2 year deal?
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Subsidized prices. Verizon is selling those phones at a loss. Their only guarantee to get that money back is to have their customers sign contracts that bind them to their monthly fees.
Verizon would be losing money big time if every month they sold their customers phones at the loss they are taking for each phone. Those phones cost Verizon more money than you think.
Verizon would be losing money big time if every month they sold their customers phones at the loss they are taking for each phone. Those phones cost Verizon more money than you think.
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Because you already signed a two year deal and got a phone at contract price. You said you paid $100 but apparently that was the contract price for the phone. Reatail was probably $200 or $250. Don't you get it? You can't just get another deal whenever you feel like it. You have to finish out your first deal first.
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Because you haven't PAID for your half of the "subsidized" phone yet. You don't get it. Those phones aren't really free. The contract is collateral.
You are "paying off" the "loan" for the entire cost of the phone over your contract period.
Feel good you can get out of paying off the phone due to a $.40 technicality.
You are "paying off" the "loan" for the entire cost of the phone over your contract period.
Feel good you can get out of paying off the phone due to a $.40 technicality.
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Phonebabe69 said:
Because you haven't PAID for your half of the "subsidized" phone yet. You don't get it. Those phones aren't really free. The contract is collateral.
You are "paying off" the "loan" for the entire cost of the phone over your contract period.
Feel good you can get out of paying off the phone due to a $.40 technicality.
After 16 months I seriously doubt that I haven't paid for my half of the phone yet...don't kid yourself, Verizon (and others) are not loosing any money on the phones....they are in bed with the phone manufactures; if there was no phone service companies then there will be no need to create phones, one hand washes the other.
Thanks for the two people who actually pr...
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I think what is bothering most people is this entitlement mentality that people have.
At the time of purchase the cell phone carrier gives you money so that you don't have to pay full retail for that phone. You are also given the option of an extended warranty and insurance. You are also given the option of both these with the extended warranty at half price if combined in the total equipment coverage. Apparently you chose not to purchase either (maybe with the mindset of they aren't worth it since the phone is "only" 100.00). Now you need it but instead you are using the "I am entitled to help from Verizon Wireless because I pay for their service, and besides they make alot of money...what would a few bucks to help me out hurt them?...
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At the time of purchase the cell phone carrier gives you money so that you don't have to pay full retail for that phone. You are also given the option of an extended warranty and insurance. You are also given the option of both these with the extended warranty at half price if combined in the total equipment coverage. Apparently you chose not to purchase either (maybe with the mindset of they aren't worth it since the phone is "only" 100.00). Now you need it but instead you are using the "I am entitled to help from Verizon Wireless because I pay for their service, and besides they make alot of money...what would a few bucks to help me out hurt them?...
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crazyeaglefan236 said:...
At the time of purchase the cell phone carrier gives you money so that you don't have to pay full retail for that phone. You are also given the option of an extended warranty and insurance. You are also given the option of both these with the extended warranty at half price if combined in the total equipment coverage. Apparently you chose not to purchase either (maybe with the mindset of they aren't worth it since the phone is "only" 100.00). Now you need it but instead you are using the "I am entitled to help from Verizon Wireless because I pay for their service, and besides they make alot of money...what would a few bucks to help me out hurt them?"
Ok...now imagine this was the cable compan
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If you had satellite TV you very well could have been charged an ETF. They give you the boxes for nothing, you sign a contract. Basically the same situation.
Also, as for the phone having a problem. You are beyond the warranty. It doesn't matter what product you have, once it's out of warranty you're out of luck. If that TV you have is out of warranty they aren't just going to give you another one because it broke.
Also, as for the phone having a problem. You are beyond the warranty. It doesn't matter what product you have, once it's out of warranty you're out of luck. If that TV you have is out of warranty they aren't just going to give you another one because it broke.
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It doesn't matter. In May 06 he will go back to Verizon, buy a subsidized phone and sign a nother contract. All this crying and he will do exactly the same thing all over again. đ
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Uhhhh. I just called DirecTV and they said it would be $900 dollars to get service with them. That's installation of the dish and one reciever. We would then own all the equipment though. No option for a contract.
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There are companies out there that have contracts. My parents got service somehow and got like 5 receivers for free with a contract.
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I sell dish network, along with Verizon. With Dish, if you sign a 18-month agreement you will get four rooms installed for free. YOu lease the equipment at no cost and only pay an activation fee of 49.99 which is credited to yhour first bill. Plus you get three free months of Cinemax, HBO, and showtime packages. I'd go with dish.
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My phone broke not due to abuse or neglect; it broke because it is a known factory failure and neither Kyocera nor Verizon is willing to accept responsibility for it.
The last time I had to cancel with my Cable TV provider I wasn't charged a $150+ termination fee.
Frankly I am through with this thread and you people. Its really sad that jerks like you and others have nothing better to do than troll these boards. Get a life, get a girlfriend/boyfriend and get out into the fresh air.
First off, you don't have to pay an ETF with the cable company because they didn't give you money towards the purchase of a TV. I suppose you completely missed the point there. Secondly, nothing in my post was a flame, but ye...
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I'm with you on this... I pay comcast $80 each month for Cable TV and internet. Those @#%$@ won't give me a new TV and mine is broken. How the hell am I supposed to watch tv (use the service I'm paying for) if my tv won't work. PLUS, It's not like I just got Comcast, I've been their customer for 5 years and NEVER asked for anything. @#@#$ won't even meet me halfway on a new 28" tv (since my last tv was 28" I refuse to have anything smaller)... âšī¸
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mycool said:
I'm with you on this... I pay comcast $80 each month for Cable TV and internet. Those @#%$@ won't give me a new TV and mine is broken. How the hell am I supposed to watch tv (use the service I'm paying for) if my tv won't work. PLUS, It's not like I just got Comcast, I've been their customer for 5 years and NEVER asked for anything. @#@#$ won't even meet me halfway on a new 28" tv (since my last tv was 28" I refuse to have anything smaller)... âšī¸
You just dont get it do you....your TV will work fine without a cable TV connection...DVD, Video Games, Camera's etc (if you tv is broken than you simply cancel your cable service)....your computer works fine without internet....you ever tried to use yo...
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What about satellite TV? If you in a contact.. and the TV breaks... or maybe the satellite box. You think they are just going to give you another one then? Are you going to just cancel that satellite service and pay the ETF?
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All I can say is insurance was declined and your options are in the terms and conditions of your contract. Fyi the FCC also will not allow contract stacking so that is one reason you can not just renew and get a discount. Remember the carriers are businesses not charities. Since you have had your phone for over a year you know it is out of warranty according to the Operations manual no one ever reads but everything you need to know is right there so do not blame Verizon or Kyocera. After a year they are done with it and if you do not have insurance that was your gamble. Your carrier does not provide or manufacturer or no where in the contract does it say the carrier must provide a phone and nor will it ever. Just remember you made the decis...
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joshieca said:...Phonebabe69 said:
Because you haven't PAID for your half of the "subsidized" phone yet. You don't get it. Those phones aren't really free. The contract is collateral.
You are "paying off" the "loan" for the entire cost of the phone over your contract period.
Feel good you can get out of paying off the phone due to a $.40 technicality.
After 16 months I seriously doubt that I haven't paid for my half of the phone yet...don't kid yourself, Verizon (and others) are not loosing any money on the phones....they are in bed with the phone manufactures; if there was no phone service companies then there will be no need to create phones, one hand washes the other.
Thanks
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Let's see, do we need to repeat this again? You signed a 2 yr contract, you still haven't fulfilled that 2 yr contract therefore you can't get the 2 yr price on a new phone yet...That's the whole point of the "2 yr price" is that it happens every 2 years, not whenever you feel you deserve a new phone because you beat yours up too much for it to work properly...
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joshieca said:
Frankly I dont see what the deal is...Verizon and other companies offer low prices and deals on phones on their websites when you agree to a 1 or 2 year deal...so why shouldn't I be able to get those same deals if I want to sign a new 2 year deal?
Because you havent completed the term that you agreed to, in order to get the last phone at a discount?
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now u all see what ive been talking about? this is the attitude and mentality of 95% of the customers i work with, only for me its face to face and i have to watch them have hissy fits, then if the manager does make an exception for them they try to be your best friend.
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I'll tell ya what I did --- I have a family plan and my son's phone bit the dust.
I went to Best Buy and they had the Nokia 6015 AND the Kyocera slider on sale. $50.00 for the Nokia - $79.00 for the slider.(Still on sale I believe?) Bought one - went home - did the ESN exchange and Voila! - new phone on same plan !
I went to Best Buy and they had the Nokia 6015 AND the Kyocera slider on sale. $50.00 for the Nokia - $79.00 for the slider.(Still on sale I believe?) Bought one - went home - did the ESN exchange and Voila! - new phone on same plan !
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Okay..here's what to do(I have done it a few times in the past 2 years)...Port your number over to cingular( or any other carrier that gives you 15 or 30 days to try out there service with no penalty)...Now you will be charged the early termination fee with verizon BUT if you port back to verizon within 30 days you get refunded the termination fee AND you can get a phone at promotional cost! Also they have sent me a letter everytime offering an even greater discount to come back...Then just return the phone to the other company and you are all set!You are out the $175 etf for about a month because they have to cut you a check but it worked everytime.
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This is so untrue. The whole point of coming back within 90 days to have your ETF waived is that you reactivate the same account. If you weren't eligible to upgrade your phone before, you won't be eligible now. Your account specifics haven't changed.
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I am not going to argue this back and forth...I have done it 2 times in the past 2 years with no problems...try it for yourself...and you have to go back within 30 days.
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Thaks Grdella. I'll be copying and posting that post to our account manager. It'll get to where it needs to go to fix that little loophole.
Or at least be looked at.
Or at least be looked at.
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It should be fixed...It is a bad loophole for verizon..But NOT fraud by any means...They sent me the letter informing me of the extra refund and that the phone would be at promotional cost, so I think they know about it and use it to keep customers.
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Hummm. I suppose it wouldn't be fraud, but if you intentionally do this to circumvent a situation...then it would depend on your conscience. Of course then don't complain when prices go up to cover if alot of people start using this loophole...
Verizon used to allow one year pricing with a two year contract for someone that had a broke phone and were in their second year of the contract. But the consumers caught on and if they were just tired of their phone they would break the phone and then get a new one. Since this wasn't the intent of the program (and not good financially for VZW) they did away with it and now just offer 25 percent off the retail price.
A company comes out with a way to help those in need and people abuse it, s...
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Verizon used to allow one year pricing with a two year contract for someone that had a broke phone and were in their second year of the contract. But the consumers caught on and if they were just tired of their phone they would break the phone and then get a new one. Since this wasn't the intent of the program (and not good financially for VZW) they did away with it and now just offer 25 percent off the retail price.
A company comes out with a way to help those in need and people abuse it, s...
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Wow..I guess i made some people mad...honestly the first time I wanted to try at&t, and the second time cingular...I did not know i could come back and get a new phone the first time and the second time it was nice to know I could come back and get a new phone if i did not like cingular...Well verizon's coverage in ct cannot be beat and I ported back the second time bringing my wife with me for a family plan...So in the end verizon gets more of my money! So i do not feel i cheated them at all or cost others anything.
regards
regards
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Verizon gives you a huge discount on 4 phones and you give them and extra $10 a month and you think they're coming out ahead? This doesn't effect anyone else?
I can tell you don't run a business.
I can tell you don't run a business.
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They'll eventually recoup that cost -- just a lot longer for this particular case...
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The usual $150 discount on each new phone times 4 would be $600 in discounts he got. It will only take 5 years to get that back with that whopping $10 extra dollars he's spending. What a sweet deal for Verizon.
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I agree. This giving away phones on 9.99 rate plans makes NO business sense except to lock in customers. I suppose they hope that most 9.99 are teens that will go out on their own plan when they leave home, so they look at it as an investment. The problem I see with this is people (like my family) that band together and get 5 phones under on account. Then divide the bill up accordingly.
But then again, I believe that VZW doesn't pay what they say they do for these handsets. Why was RadioShack able to sell the LG VX6000 FULL RETAIL for 200.00 when VZW was saying their "cost" was 250? Would a company like RadioShack lose money selling phones at full retail? No. And would a company like Verizon Wireless stand for RadioShack getting...
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But then again, I believe that VZW doesn't pay what they say they do for these handsets. Why was RadioShack able to sell the LG VX6000 FULL RETAIL for 200.00 when VZW was saying their "cost" was 250? Would a company like RadioShack lose money selling phones at full retail? No. And would a company like Verizon Wireless stand for RadioShack getting...
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This is a possible solution (don't quote me)...
Maybe Radio Shack was willing to take a little hit on the phone to pull people in away from the corporate and independant stores. They would make less on the initial commission and residual proportionately but if it brought in 100 more new customers a month they would be making more money than they would have leaving the price at the competition's level. ????
Maybe Radio Shack was willing to take a little hit on the phone to pull people in away from the corporate and independant stores. They would make less on the initial commission and residual proportionately but if it brought in 100 more new customers a month they would be making more money than they would have leaving the price at the competition's level. ????
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This would also allow them to sell accessories on more phones. Accessories are where it's at for margin on a sale. A phone might have 10% margin, but a car charger and case would have over 50% margin.
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OK...is anyone reading what I am saying? You all keep talking about a 10% margin. I am saying that IF that LG VX6000 *really* costed VZW 240 bucks, then how could RadioShack sell it at 200?!?! VZW INSISTS that their cost on phones is what the agent pays. I am arguing that this is not true. If Radio Shack can sell a phone for 40 bucks less then what VZW says thier "cost" is, then either that isn't the true "cost", or they have a pathetic purchasing agreement with the manufactorers. I keep getting responses of "Well, Radio Shack can sell it for a less margin because..." We aren't talking a margin, we are talking a LOSS. Also, why would they lose 40 bucks to make that 50% commission on a 30.00 item. So let's lose 40 dollars to make 15....
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OK. Read what I wrote. I am not talking about any "commission". I am talking about full retail which means they are making what the sell the phone for minus what they paid for it.
Want another example? Moto E815 is being sold on Moto's website Full Retail for 269.99. Then why does VZW say this phone costs the agent nearly 300.00? BECAUSE IT DOESN'T!!! If Motorola would sell ONE phone to the general public for 269.99 then surely VZW would have recieved a MUCH better deal when they buy 50,000 at a time. Come on people...use some logic here...
Want another example? Moto E815 is being sold on Moto's website Full Retail for 269.99. Then why does VZW say this phone costs the agent nearly 300.00? BECAUSE IT DOESN'T!!! If Motorola would sell ONE phone to the general public for 269.99 then surely VZW would have recieved a MUCH better deal when they buy 50,000 at a time. Come on people...use some logic here...
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hey vatothe0 who said I bought 4 phones?? I bought 2 and did not just add a line to 59.99 a month plan. I now spend $180.00 plus a month on service. And both times I came back to verizon I was honestly trying out at&t and then cingular...Verizon was better so I stayed with them..And BOTH times VERIZON SENT ME A LETTER asking me to come back and offering better than advertised promotions on new phones...Who wouldn't take them up on the offer?? Let's see keep my old phone or get a brand new one, mmmmm? Next time you decide to attack someone get your facts straight. OH and this is for GWFOX too...By all means report it to your administrator...They are the ones that implement it and send out the letters asking me to come back...So relax, you're ...
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I think the issue was if someone recommended a customer do that just to get new phones. Not for a real situation that it was designed for as apparently happened to you. But to tell someone, "Hey, do this to get new phones." And the scenerio is what happened to you...then all that does is drive cost up for everyone else. And yes that would make me angry for someone to be recommending people to circumvent the process and costing ME money in the process...
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if you paid for the phone by credit card, try calling then credit card company and filing for the extended warrenty. this is a FREE service and the credit card company extends your mfg. warrenty by one year.
you cal also pay $50 and get a reburbashed phone from verizon.
hope this helps
you cal also pay $50 and get a reburbashed phone from verizon.
hope this helps
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You people are really pathetic. If I had know that is board is so full of Verizon Wireless employees (more like losers without a college education sitting in a phone room) I would have never posted my question. This forum should be shut down. Very sad life you all lead. âšī¸
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Why? Because you didn't get the answers you wanted? There were many people that took their time to give you your options and to try to explain how the system works, and you respond by saying that these helpful people "Have no life" and this board should be "shut down". I think you are the one that needs to get a life.
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crazyeaglefan236 said:
Why? Because you didn't get the answers you wanted? There were many people that took their time to give you your options and to try to explain how the system works, and you respond by saying that these helpful people "Have no life" and this board should be "shut down". I think you are the one that needs to get a life.
Actually I already acknowledged the few people that helped me out and I have already made my choice with how to handle my account with Verzion; so for those people, ONCE AGAIN, I thank you for your suggestions. Have fun with this thread, I am sure that many Verizon proactive employees will continue to breathe life into it long after I have left.
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OK, today is my turn to rant.
https://www.phonescoop.com/carriers/forum.php ?fm=m&ff=2&fi=389114
My rant was better than yours....hahaha.
Sorry, I'm just in a crazy mood today.
https://www.phonescoop.com/carriers/forum.php ?fm=m&ff=2&fi=389114
My rant was better than yours....hahaha.
Sorry, I'm just in a crazy mood today.
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joshieca said:
You people are really pathetic. If I had know that is board is so full of Verizon Wireless employees (more like losers without a college education sitting in a phone room) I would have never posted my question. This forum should be shut down. Very sad life you all lead. âšī¸
Ok, so let me get this straight.....
You ask a question on a PUBLIC forum. You get many possible responses attempting to guide you. You get pissed off because none of these responses involve you getting a free phone, so now you accuse everyone who replied of being pathetic.
Something is not making sense to me here. I do NOT work for ANY wireless carrier, and I have not responded until today to any posts in this t...
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Lets not forget that it is the cell phone companies that started this whole deal of getting something for nothing deal. come sign up with us for a year, and you get the phone for free....now that people are expecting it, the cell phone companies are complaining about it.
As far as the OP, here is an option for you, if you can still make and receive calls with that phone, call in and add insurance to it, when you make and complete one call, it is insured, then you can file a claim, get a new phone for the deductible. Now that is not the right thing to do, and people are going to say it is fraud, but, the option is there, and if you can live with it, then so be it. You are not breaking the rules, you signed up for the service and made th...
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As far as the OP, here is an option for you, if you can still make and receive calls with that phone, call in and add insurance to it, when you make and complete one call, it is insured, then you can file a claim, get a new phone for the deductible. Now that is not the right thing to do, and people are going to say it is fraud, but, the option is there, and if you can live with it, then so be it. You are not breaking the rules, you signed up for the service and made th...
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Georgia1 said:...
Lets not forget that it is the cell phone companies that started this whole deal of getting something for nothing deal. come sign up with us for a year, and you get the phone for free....now that people are expecting it, the cell phone companies are complaining about it.
As far as the OP, here is an option for you, if you can still make and receive calls with that phone, call in and add insurance to it, when you make and complete one call, it is insured, then you can file a claim, get a new phone for the deductible. Now that is not the right thing to do, and people are going to say it is fraud, but, the option is there, and if you can live with it, then so be it. You are not breaking the rules, you si
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they might have changed the policy, I know I added insurance to my phone one time, way past the 15 day period, and they added it and told me for the insurance to become active, I have to complete one call when I hang up.
I can see that they would change that policy, it is a loophole for a customer to get a new phone when theirs get beat up or they get tired of that phone. I never did use that insurance, I ended up cancelling it, and 1 week after cancelling it, I dropped the phone and broke it, go figure....
I can see that they would change that policy, it is a loophole for a customer to get a new phone when theirs get beat up or they get tired of that phone. I never did use that insurance, I ended up cancelling it, and 1 week after cancelling it, I dropped the phone and broke it, go figure....
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They did change the insurance policy a few months ago.You now must add insurance within 15days of the activation of the phone.Just buy a phone of ebay.
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I have some of the replies to the original post. What bothers me about some of the replies is the accusation that the poster is cheap. I don't know whether or not is is or is not cheap, but I do understand that cell phones cost money and that not everyone has sufficient discretionary income to pay for expensive phones and then pay high monthly fees plus add-on fees, let alone paying for what seems to many to be unfair advantage assumed by some carriers.
Not everybody buys a Porsche, not everyone lives in a mansion. We all look for the best deals possible so that we can live within our means. To call this cheap is not only shallow thinking, but a remarkable lack of understanding for others with different budgets, or others who out of princ...
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Not everybody buys a Porsche, not everyone lives in a mansion. We all look for the best deals possible so that we can live within our means. To call this cheap is not only shallow thinking, but a remarkable lack of understanding for others with different budgets, or others who out of princ...
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I am not sure about everyone else...but when I am thinking that this person is cheap...I am thinking along these lines...
He wants something for nothing. In other words he wants VZW to go out of their way for him by giving him something free/extrememly discounted when he hasn't even fulfilled his end of the deal.
That's like your friend borrowing $1000 from you...telling you he will pay you $100/month for the next 10 months. Then on month 8 he decides he needs another loan...so he asks you to give him another $1000 and he will pay you back the same way $100/month...but the catch is...he is only going to pay you for another 10 months. Therefore he is shorting you $200 throughout the course of these loans. Are you going to be jump ...
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He wants something for nothing. In other words he wants VZW to go out of their way for him by giving him something free/extrememly discounted when he hasn't even fulfilled his end of the deal.
That's like your friend borrowing $1000 from you...telling you he will pay you $100/month for the next 10 months. Then on month 8 he decides he needs another loan...so he asks you to give him another $1000 and he will pay you back the same way $100/month...but the catch is...he is only going to pay you for another 10 months. Therefore he is shorting you $200 throughout the course of these loans. Are you going to be jump ...
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monicajoys said:
Let's not forget the bottom line...
These companies are businesses. And this one is going to surprise everyone...
Their purpose is to....MAKE MONEY!!!! Go figure
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How dare you introduce logic into these forums???? I am appalled. đ đ đ đŗ đ đ¤Ŗ
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I do understand your point and it is a valid one. Here is a divergent look at the situation:
One good way to make money is to become known as the carrier which takes customer service seriously and is willing to take a hit sometimes in exchange for customer loyalty and positive word of mouth.
I have read a lot of bad ink about VZW wrt both customer service and its policy of disabling/crippling phones and it has kept me away from doing much research for my next phone.
I have been willing and able to buy good phones like the Moto V3x, so it is not a matter of me pinching dimes. I do know, however, that (1) people with standards might take up more of a sales rep's time, and (2) people on a fixed income might be extra cautious because ...
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One good way to make money is to become known as the carrier which takes customer service seriously and is willing to take a hit sometimes in exchange for customer loyalty and positive word of mouth.
I have read a lot of bad ink about VZW wrt both customer service and its policy of disabling/crippling phones and it has kept me away from doing much research for my next phone.
I have been willing and able to buy good phones like the Moto V3x, so it is not a matter of me pinching dimes. I do know, however, that (1) people with standards might take up more of a sales rep's time, and (2) people on a fixed income might be extra cautious because ...
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OK. So using your logic we will just become ATT which started giving everything away...oh yeah...now they are no more!
VZW does excellent business practices by putting the freebie money where it counts. How many billion did they invest in towers last year alone? Billions. So they invent the money into the actual network.
Oh and by the way. EVERY survey has their customer service rated as the best because they DO in fact Take care of the customer. Also one of the lowest churn rates would attest to also. No business should get into the practice of consistantly losing money because a customer feel entitled to it, even though they clearly are not. You start those type of practices and well, you fall by the wayside (i.e. ATT). Inst...
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VZW does excellent business practices by putting the freebie money where it counts. How many billion did they invest in towers last year alone? Billions. So they invent the money into the actual network.
Oh and by the way. EVERY survey has their customer service rated as the best because they DO in fact Take care of the customer. Also one of the lowest churn rates would attest to also. No business should get into the practice of consistantly losing money because a customer feel entitled to it, even though they clearly are not. You start those type of practices and well, you fall by the wayside (i.e. ATT). Inst...
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crazyeaglefan236 said:...
OK. So using your logic we will just become ATT which started giving everything away...oh yeah...now they are no more!
VZW does excellent business practices by putting the freebie money where it counts. How many billion did they invest in towers last year alone? Billions. So they invent the money into the actual network.
Oh and by the way. EVERY survey has their customer service rated as the best because they DO in fact Take care of the customer. Also one of the lowest churn rates would attest to also. No business should get into the practice of consistantly losing money because a customer feel entitled to it, even though they clearly are not. You start those type of practices and well
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Really, Verizon has the best Customer Service? I always thought that was U.S. Cellular...
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Your right US cellular did rank #1 with their CS and Their 3.5 mill customers. VZW ranked #2 with their 47.5 mill customers. You do the math!
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Why is it that people associate good service with giving away items (or giving discounts on higher priced items, all phones are subsidized, not just the "free" ones).
If you have a policy stick with so customers have good expectations. THAT is what good service is all about.
They are willing to take a "hit" to make a customer happy. Very few companies have a set upgrade policy. Verizon is doing a good job by offering that.
Next time people think the big bad corporation can "afford it" they should remember corporations are made up by many small people who work very hard for their income. Keeping things profitable allows these carriers to do things for people who really have a hard time (like those in the Katrina zone). Giving aw...
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If you have a policy stick with so customers have good expectations. THAT is what good service is all about.
They are willing to take a "hit" to make a customer happy. Very few companies have a set upgrade policy. Verizon is doing a good job by offering that.
Next time people think the big bad corporation can "afford it" they should remember corporations are made up by many small people who work very hard for their income. Keeping things profitable allows these carriers to do things for people who really have a hard time (like those in the Katrina zone). Giving aw...
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