hidden contract extension
i just changed my 650 plan to the 4000 min unlimited data plan , did anybody realize that VZW requires you too extend your contract date? I had 6 months left they just added 18 more months, This was the first I heard that they can change your plan by just saying it nothing in writing? I don't believe verbal contract are legal?
Has anybody else been illegally extended. I am about to pay the 175. and tell them to stick there service you know where. 😲
Has anybody else been illegally extended. I am about to pay the 175. and tell them to stick there service you know where. 😲
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You should have only been extended 6 months. Verbal contracts are 100% enforceable up to 1year.
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THANKS for the info so whats too stop VZW from doing this to anybody and saying Hey we verbally told you we were going to extend your plan
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That's what the paper you get in the mail is for that explains the contract change. If you don't agree, you go back to your old plan/contract.
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Your acceptance of the new promotional plan is evidence of your acceptance of the contract, provided they told you of the contract extention. If they didn't, you can cancel it, and go back to the old plan and contract term.
Lots of verbal contracts are valid--such as when you order airline tickets or merchandise over the phone, give them your credit card no., and accept the mds. when delivered, or when you take the flight. You never signed a credit card slip, but you accepted the stuff received.
PS. Sorry to sound like a lawyer. I'm not.
I've just know about these contract extentions as I've done them many times in the last 6 years with Verizon, but never with an extention of more than 12 months on my existing contract. Usually, i...
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Lots of verbal contracts are valid--such as when you order airline tickets or merchandise over the phone, give them your credit card no., and accept the mds. when delivered, or when you take the flight. You never signed a credit card slip, but you accepted the stuff received.
PS. Sorry to sound like a lawyer. I'm not.
I've just know about these contract extentions as I've done them many times in the last 6 years with Verizon, but never with an extention of more than 12 months on my existing contract. Usually, i...
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In the ORIGINAL terms and conditions it does state that if the customer changes their plan to any rate plan that includes anything that is promotional (nights and weekends, mobile to mobile, long distance, etc) then the contract will be extended.
So in essence, when the customer signed up originally, they already agreed to this fact.
I would stress though that MORALLY the customer should be told of any potential contract extension. I know I would what to know this upfront instead of finding it out in fine print later...
So in essence, when the customer signed up originally, they already agreed to this fact.
I would stress though that MORALLY the customer should be told of any potential contract extension. I know I would what to know this upfront instead of finding it out in fine print later...
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Man you are complaining about switching something on your plan that was going to save you money. VZW is saving you money and they want some sort of commitment back from you in return, does not sound like a bad deal to me.
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the problem is that most companies will sign you up for longer just for changing your priceplan. you are not supposed to complain though, you are just supposed to leave.
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Wrong...every time you change plan. It'll be extended (either 1-yr or 2-yrs from that date). If you want just 1-yr, must tell them, otherwise they'll in 2-yr. If you don't agree, you can go back to previous plan/contract.
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Nope, pretty sure I'm right here since I work there. If you have less than a year and take a new promotion your contract changes to a year from the effective date of change. If you have more than 1 year left there is no extension at all.
New promotions come out every 6 months or so to entice people to renew.
New promotions come out every 6 months or so to entice people to renew.
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I don't know if it's different for other regions but for Northeast:
You can upgrade/downgrade your minutes as long as you stay within the same family of promotions.
If you switch to a new promotional plan, that will require a contract extension.
Ex. You have a promotion/plan that was introduced in the Spring of 2004. As long as you stay within the Spring 2004 family of plans, no contract extension. If you switch to a Spring/Summer 2005 promotional plan, it will extend your contract.
Customers can verbally agree to 2 year contracts in NJ and PA. All other states, we You are sent a confirmation letter confirming refer the customer to a store or mail/fax contracts and the plan is changed upon receipt of the signed contract.
the ...
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You can upgrade/downgrade your minutes as long as you stay within the same family of promotions.
If you switch to a new promotional plan, that will require a contract extension.
Ex. You have a promotion/plan that was introduced in the Spring of 2004. As long as you stay within the Spring 2004 family of plans, no contract extension. If you switch to a Spring/Summer 2005 promotional plan, it will extend your contract.
Customers can verbally agree to 2 year contracts in NJ and PA. All other states, we You are sent a confirmation letter confirming refer the customer to a store or mail/fax contracts and the plan is changed upon receipt of the signed contract.
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I don't know what happened to the last two paragraphs. I didn't type it like that! LOL
Customers can verbally agree to 2 year contracts in NJ and PA. All other states, we refer the customer to a store or mail/fax contracts and the plan is changed upon receipt of the signed contract.
You are sent a confirmation letter confirming the change. It goes out automatically. You can switch back to your old plan (old promotion or not) within 30 days of the plan change and your contract end date will be pushed back to what it was before.
Customers can verbally agree to 2 year contracts in NJ and PA. All other states, we refer the customer to a store or mail/fax contracts and the plan is changed upon receipt of the signed contract.
You are sent a confirmation letter confirming the change. It goes out automatically. You can switch back to your old plan (old promotion or not) within 30 days of the plan change and your contract end date will be pushed back to what it was before.
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That's pretty much the same as the West. I can assign a 2 year contract to someone, but it's not valid unless they call the IVR # that shows up on the confirmation letter. If they don't call, it's changed by an offline team to 1 year.
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really? that's a trip. it's funny how each region has certain different rules
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NE2 is attached to the 2 year pricing. So going to a one year won't you lose that feature...
Which I had a rant about earlier anyway...the NE2 screw job that is put to the dealers...
Which I had a rant about earlier anyway...the NE2 screw job that is put to the dealers...
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Only if you go onto a plan with a different type of promo will it extend your contract--example: Your on a 2yr ACII 450min plan with unlimited n/w and National in calling, you decide you need more minutes and go to the 2yr ACII 900 min with same unlimited n/w and National in calling. That's not going to extend your contract any, but if you go to let's say the Core Value choice plan with ACII 450 min with Unl N/W and In calling, but now comes with Unlimited PDA/Smartphone data plan. That will extend the contract out basically because it is a different plan and promotion...You can go up or down in the same plan family with same promos without extending your contract, you change the plan or promos you extend your contract. Simple as that. An...
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In certain states, verbal contract are even legal for 2 years. I now this is true in PA, not sure about what other states.
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i totally agree. my sister wanted to get the better "promotional" plan and was told she'd have to extend her contract by two years. what a rip off. i know customers that everytime they call verizon customer service they get a contract extension.
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megs72979 said:
i totally agree. my sister wanted to get the better "promotional" plan and was told she'd have to extend her contract by two years. what a rip off. i know customers that everytime they call verizon customer service they get a contract extension.
You have the option to change to any qualifying calling plan or air time promotion at any time.
You won't pay any additional fees to change plans. Some calling plans require specific equipment. You become eligible to take advantage of equipment upgrades at promotional pricing during the last two months of your contract period. If you are not upgrading equipment within the final 2 months of your contract, you may have to pay full retail price. Promo...
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i cant believe all of you people that think that stuff should just be given to you for free!
Can you refinance your house for free? NO!
so why would a cell phone plan be any different?
GEEZ!
lets think before we talk for now on guys.
Can you refinance your house for free? NO!
so why would a cell phone plan be any different?
GEEZ!
lets think before we talk for now on guys.
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Exactly. Whether it's more minutes for the same or very little more, mobile to mobile, free nights & weekends, or whatever the plan you want has that you don't have now, it's a promotion. You are not required to change anything. If you do, why would you think that you could change with no commitment? Verizon and I'm sure all other companies are always trying to come out with new promotions to encourage customers to stay, renew or extend their contract, or to come over from another carrier. That's the whole point of competition. But it you are going to get something, don't expect it to be free.
P.S. If you do extend you contract for a price plan change, it doesn't have any effect on your upgrade eligibility. And when you get your...
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P.S. If you do extend you contract for a price plan change, it doesn't have any effect on your upgrade eligibility. And when you get your...
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half the reason companies come out with new plans and promo's is to get current customers to sign up for another year, that is not that hard to figure out, but, that doesnt mean we have to like it. As far as the free game, I seem to think that the cell companies started that a long time ago by offering free phones, cases, ect..., now it is just part of the business, people are used to getting things free from cell companies, and now that cell companies dont have to offer free things anymore, they are surprised why people still want free items or service from them
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But no one forces you to change your price plan. They are there and if you want them or if they work better for you than what you currently have, then you can take advantage of them and accept the contract extension if there is one.
If you don't ever want to extend/renew your contract, then don't ever change your calling plan and either keep your phone forever or buy phones at retail everytime.
Quit expecting everything for free and without commitment
If you don't ever want to extend/renew your contract, then don't ever change your calling plan and either keep your phone forever or buy phones at retail everytime.
Quit expecting everything for free and without commitment
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people complain about contracts all the time. the thing is that people would absolutely loathe the alternative. put it this way: plans would never improve.
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clarifying question...did you do it over the phone or in a store? If you signed anything in the store, that's about it. If you changed over customer service, they should send you a contract in the mail to sign and send back. If they don't get it back they have to revert it to a 1 yr contract. That said, even if you raise some hullabaloo they may change it back anyway.
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"I just changed my 650 plan to the 4000 min unlimited data plan"
A. There is no such 650 or 4000 minute data plan. It seems you took advantage of a new promotion which is the new america's choice 4000 minute plan having less then one year to expire.
B. Data plans are add on features and can NEVER extend someone's contract.
C. You probably came from a Single Rate West 650 minute plan, was about to or actually went over your minutes and decided to make a major change.
Quick Tip!
At verizon wireless, no calling plan change can ever extend your contract more then one year from the date that it is changed unless you did a phone upgrade during it which doesn't seem to be the case.
If your confirmation letter is showing a 18 mont...
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A. There is no such 650 or 4000 minute data plan. It seems you took advantage of a new promotion which is the new america's choice 4000 minute plan having less then one year to expire.
B. Data plans are add on features and can NEVER extend someone's contract.
C. You probably came from a Single Rate West 650 minute plan, was about to or actually went over your minutes and decided to make a major change.
Quick Tip!
At verizon wireless, no calling plan change can ever extend your contract more then one year from the date that it is changed unless you did a phone upgrade during it which doesn't seem to be the case.
If your confirmation letter is showing a 18 mont...
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There is a 4000 minute data plan though. It's the new combined plan with voice and unlimited data. I think it's called Max Choice.
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jackscolon said:
At verizon wireless, no calling plan change can ever extend your contract more then one year from the date that it is changed unless you did a phone upgrade during it which doesn't seem to be the case.
Wait, so you're saying that if I want to update my contract to a new promotion, no matter what I only renew on a 1 year agreement?
Contract date: 10/03/04 to 10/03/06, renew on a 1 year contracton 01/04/05, so my new contract dates are 01/04/05 to 01/04/06! I just shaved my contract by 9 months by renewing!
Might want to reconsider your statement, it should say:
Your contract would be renewed on either a 1 or two yr contract, which needs to at least cover your current commi ...
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That's half right. If you go to current pricing with less than one year left on your contract, then yes, you do have to extend your contract to 1 year from the date you make the change.
If you are more than 1 year form the end of your contract, then you have the CHOICE of keeping your contract end date as is OR going to a 2 year contract and getting a $10 service credit per line by calling an automated system for an electronic signature.
This is West area policy. I can't speak for any other region.
If you are more than 1 year form the end of your contract, then you have the CHOICE of keeping your contract end date as is OR going to a 2 year contract and getting a $10 service credit per line by calling an automated system for an electronic signature.
This is West area policy. I can't speak for any other region.
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In addition to that, if you change minutes in your family of plans, your contract end date never changes. Even if you are out of contract. And yes, we can pull up old plans.
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NO YOU IMBECIL.
Contract date: 10/03/04 to 10/03/06, DOES NOT RENEW AT ALL.
Contract date: 10/03/04 to 10/03/06, DOES NOT RENEW AT ALL.
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Just to compare for a moment, verbal contracts can be and are legally binding. However, to my knowledge, they can't just say "this new plan is with a year contract ok?" For instance at T-Mobile , our customers have the option of upgrading either at the store or through customer service, or online.
If they do it over the phone, we have to read a script verbatim and clearly ask "would you like to accept this offer" at the end of it. They have to say yes or no. Once we copy and paste what we've just read onto the account, it is in writing, and we can hold customers to it. However, even if the rep reads it off but fails to copy and paste into the notes, but the contract was extended, if we can't see their verbal contract on the account, we c...
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If they do it over the phone, we have to read a script verbatim and clearly ask "would you like to accept this offer" at the end of it. They have to say yes or no. Once we copy and paste what we've just read onto the account, it is in writing, and we can hold customers to it. However, even if the rep reads it off but fails to copy and paste into the notes, but the contract was extended, if we can't see their verbal contract on the account, we c...
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It's good to see that T-Mobile employees are infinitely more respectful of Verizon employees/policies than Cingular employees are.
There is a script we read to customers, but we don't paste it in the notes. There's a note you can double click to have it paste "CCD/IVR Completed" which is apparently the same by law as pasting the whole thing in there.
There is a script we read to customers, but we don't paste it in the notes. There's a note you can double click to have it paste "CCD/IVR Completed" which is apparently the same by law as pasting the whole thing in there.
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Vatothe0 said:
It's good to see that T-Mobile employees are infinitely more respectful of Verizon employees/policies than Cingular employees are.
Well wish me luck, I think vzw just hired me 🙂 I'll know for sure tomorrow yay!!
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It's one of the best companies to work for in the country. You'll find out why soon enough.
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I am a T-Mobile customer, and once my contract runs out next year, I will switch to T-Mobile To Go because i am a light cell phone user. Does the company make good money from the T-Mobile To-Go?
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Yes, because you always pay a lot more for the minutes on a pay as you go plan.
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iloveMOTOV300 said:
I am a T-Mobile customer, and once my contract runs out next year, I will switch to T-Mobile To Go because i am a light cell phone user. Does the company make good money from the T-Mobile To-Go?
Pre-paid is a very fast growing market, and yes we do make money off of it. It's not our nor any carriers primary choice if they're going to sell a phone, but an increasing number of people are going with pre-paid. The good thing if you're a current T-Mobile customer and want to switch to pre-paid is you don't have to buy any equipment, change your number, or pay any fee's, in fact we ive you $5 to start up your prepaid account. The only downside to prepaid is your coverage area gets zapped.....
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you act like verizon is the only service that does verbal agreements.
and even if you did shut off your service for 175, lets be honest...is there even a carrier out there that is even nearly as good as verizon?
answer: no, not a single carrier out there has a coverage area or reliability of verizons network. in reality you would pay 175 and end up coming back to verizon within a month...
and even if you did shut off your service for 175, lets be honest...is there even a carrier out there that is even nearly as good as verizon?
answer: no, not a single carrier out there has a coverage area or reliability of verizons network. in reality you would pay 175 and end up coming back to verizon within a month...
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The only carrier I know of that doesn't require a contract extention for a price plan change is Alltel and they are a regional carrier. ALL national carriers require contract extentions for changing your price plan to current pricing or to a plan with a promotion (going from a local plan to a national plan).
No one seems to want to extend their contract, but if the service is working for you, what's the big deal? If another carrier has something that is so important to you that you want to switch, don't make changes to your plan or pay the penalty fee and go somewhere else. Either way, stop whining.
No one seems to want to extend their contract, but if the service is working for you, what's the big deal? If another carrier has something that is so important to you that you want to switch, don't make changes to your plan or pay the penalty fee and go somewhere else. Either way, stop whining.
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I agree, stop whining. I have had my contract with T-Mobile extended so many times becuase I am always changing my plan. But I like T-Mobile, they work for me, so I don't mind. But now that I use my phone hardly at all I am going to stop changing my plan and wait for the contract to end so that I can go to prepaid.
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Um it does not matter who your carrier is, if you change your plan, they will ALWAYS extend your contract. That is something wireless carriers do to make money. They want you on contract with them as long as possible.
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I happen to work for a smaller wireless company that does NOT do that to our customers, and the fact that we don't is a huge selling point for us.
But yes, most carries do that, and yes, it is legal.
But yes, most carries do that, and yes, it is legal.
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T-Mobile gives you the choice similar to verizon...any standard rate plan change no contract extention, if it's considered a promotional rate plan, then it will extend the contract.
To my knowledge with vzw you can change your rate plan as long as it is within the same promotionl family or grouping of rate plans with no extention, if it's a new promo then it will extend the contract...
To my knowledge with vzw you can change your rate plan as long as it is within the same promotionl family or grouping of rate plans with no extention, if it's a new promo then it will extend the contract...
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Sad, but true, two states actually allow a verbal 2 year contract--NJ and PA. It is totally binding. However, if you read your confirmation letter you'll find that you have 30 days from the date of the confirmation letter to go BACK to your previous agreement. Meaning, VZW will actually change your contract end date to what it was before, no harm no foul.
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