store sales ethics
I was in a VZW store to copmpare the e815 with the vx8100 in my hands. Unfortunately they did not have a live E815 on hand (due to VCast software issues). While there, I overheard a sales person talk to a customer about the 8100 and then the 710. At no time did they mention the updated 710 (E815). Nor did they mention the history of the V710.
If the compensation package provided to sales reps promotes this type of sales than it should be changed to reflect full disclosure and education of the consumer.
I was under the impression that sales reps earn more money from a new plan versus a phone sale so why would a sales rep at a company store do this? Obviously they did not have a E815 to hand the person but they did not give them an...
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If the compensation package provided to sales reps promotes this type of sales than it should be changed to reflect full disclosure and education of the consumer.
I was under the impression that sales reps earn more money from a new plan versus a phone sale so why would a sales rep at a company store do this? Obviously they did not have a E815 to hand the person but they did not give them an...
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sammy2 said:
blah, blah, blah
First of all, I have no sympathy for anyone who would actually make a decision to buy something based on what a salesman said. I don't care what the compensation package is, or how they're trained to disclose things. If your only source for info on a product is the guy selling it to you, you're an idiot, and you flat out DESERVE to be taken. Case closed.
Secondly...what the hell do you care? Does that make you not want the phone you're interested in? Does it make you want to leave Verizon? Guess what, every company lies or withholds info from customers. It's an organizing principle of the business world.
Quit being so silly and move on to a topic of consequence....
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vzw_achiever said:...sammy2 said:
blah, blah, blah
First of all, I have no sympathy for anyone who would actually make a decision to buy something based on what a salesman said. I don't care what the compensation package is, or how they're trained to disclose things. If your only source for info on a product is the guy selling it to you, you're an idiot, and you flat out DESERVE to be taken. Case closed.
Secondly...what the hell do you care? Does that make you not want the phone you're interested in? Does it make you want to leave Verizon? Guess what, every company lies or withholds info from customers. It's an organizing principle of the business world.
Quit being so silly
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mjh said:...vzw_achiever said:sammy2 said:
blah, blah, blah
First of all, I have no sympathy for anyone who would actually make a decision to buy something based on what a salesman said. I don't care what the compensation package is, or how they're trained to disclose things. If your only source for info on a product is the guy selling it to you, you're an idiot, and you flat out DESERVE to be taken. Case closed.
Secondly...what the hell do you care? Does that make you not want the phone you're interested in? Does it make you want to leave Verizon? Guess what, every company lies or withholds info from customers. It's an organizing principle of the business w
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SForsyth01 said:...mjh said:vzw_achiever said:sammy2 said:
blah, blah, blah
First of all, I have no sympathy for anyone who would actually make a decision to buy something based on what a salesman said. I don't care what the compensation package is, or how they're trained to disclose things. If your only source for info on a product is the guy selling it to you, you're an idiot, and you flat out DESERVE to be taken. Case closed.
Secondly...what the hell do you care? Does that make you not want the phone you're interested in? Does it make you want to leave Verizon? Guess what, every company lies or withholds info from customers. It's an o
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Moron Jackass Humiliation .. that's what you are! ::sing it now:: OMG are you really really that stupid?
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mjh said:...vzw_achiever said:
First of all, I have no sympathy for anyone who would actually make a decision to buy something based on what a salesman said. I don't care what the compensation package is, or how they're trained to disclose things. If your only source for info on a product is the guy selling it to you, you're an idiot, and you flat out DESERVE to be taken. Case closed.
Secondly...what the hell do you care? Does that make you not want the phone you're interested in? Does it make you want to leave Verizon? Guess what, every company lies or withholds info from customers. It's an organizing principle of the business world.
Quit being so silly and move on to a topic of consequ
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The 815 doesn't offer that much more than the 710. In fact I would feel more comfortable selling the 710 due to it being trimode. The only thing the 815 has better is vcast and better voice active options. If a company is out of stock on something and has a comparable model that has worked fine for thousands of customers I wouldnt hesitate to sell it. And due to software updates on the phones it is none of the customers business about what has happened in the past to a certain phone. Sell what you have in stock. There is no reason to give out information that is useless and would only disuade a customer from buying. It's a stupid thing to even start a thread about..
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sammy2 said:
if ethics is not of consequence you may as well leave the human race now.
Your original post is NOT anywhere close to a conflict of ethics. The salesman did not have the phone to sell. The store across town did. I (as a salesperson in another industry) am going to attempt, to the best of my ability, to sell the prospective customer what I can sell instead of letting them walk out my door and have someone else get the business.
Welcome to Capitalism, Buddy. 🙄
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sammy2 said:
I was in a VZW store to compare the e815 with the vx8100 in my hands. Unfortunately they did not have a live E815 on hand (due to VCast software issues).
Some things never change. Moto phones are crap. The 710 was a joke, and I have few hopes for the 815. Knowing VZW as I do, as soon as it hit stores, a software flaw was found that necessitated a quarantine.
While there, I overheard a sales person talk to a customer about the 8100 and then the 710. At no time did they mention the updated 710 (E815). Nor did they mention the history of the V710.
Stores are likely under orders from corporate to get rid of the 710's under the FIFO (first in, first out) mandate....
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I would be worried about a salesperson that tried to sell something they couldn't hand the customer. Especially a phone. Why would they wait days for a phone when they could walk to another location and pick it up?
Sell what's in the store, not what's coming in the mail.
Sell what's in the store, not what's coming in the mail.
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I have talked to several people that like the V710. Just because you don't like the phone or have heard others talk about problems they have had, doesn't mean that every V710 is bad. They are salespeople. Their job is to sell a phone. How do you think their mamager would feel about them telling a customer that the V710 is a piece of crap and not to buy it. They have to take what they have and match it to the customer's needs reguardless of how you feel about the phone. If you don't like the phone, don't buy it. If someone else decides to buy the phone and they don't like it, they have 15 days to return it.
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How I feel is not the issue. The issue was selectively eliminating a phone from the options that the customer legitimately had. That sales person works in that store but also represents VZW as a whole and the e815 was never mentioned even though it was available through outside the store.
In my business if I can not legitimately provide the most useful service to meet a client's need than I suggest they go elsewhere. that does not indicate that they should not do business with VZW just possibly another store, venue or at a later time when they could sell the E815.
If the customer after learning about the phones wanted the 710 then by all means they should buy it.
In my business if I can not legitimately provide the most useful service to meet a client's need than I suggest they go elsewhere. that does not indicate that they should not do business with VZW just possibly another store, venue or at a later time when they could sell the E815.
If the customer after learning about the phones wanted the 710 then by all means they should buy it.
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One question that I would ask you is, did you hear the ENTIRE sales presentation, or just a couple of phones mentioned. If you heard the entire presentation, then this sales rep may not have been doing the customer justice by not telling them about the VCast service (which is the only major difference between the 710 and 815), but if you only heard the phones that were mentioned then you may have missed the fact that the customer could have told the sales rep they weren't interested in that service (and thusly the phones that work on that service). It's not fair to bash the sales rep, who may or may not have done the customer justice without stating what you heard.
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Not only that, but you have no idea that with the software issues the E815 had at the time, the rep may have been instructed by the manager not to pitch the phone until it was in the store. Sammy, you really need to lighten up and get a life. All I ever see you do in here is gripe about meaningless crap.
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I agree that it would not be fair and I did hear the entire sales pitch.
I disagree that those are the only differences between the two phones but nonetheless it was not presented as an option.
I disagree that those are the only differences between the two phones but nonetheless it was not presented as an option.
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So, since you heard the entire sales pitch, you are stating that the customer was never offered the VCast service (if they are in a VCast area) and in turn never offered a VCast phone. This being the case, I agree that the sales rep did the customer a disservice by not presenting these phones. However, neither of us can state whether or not the sales rep was under instruction from his/her sales manager not to offer this phone because the phone is either a) out of stock or b) still under quarantine due to the software issues it was having.
As far as there being other differences between the 710 & 815 other than the VCast service, having dealt with both phones, I see no other differences. Same camera and video quality, same menu structur...
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As far as there being other differences between the 710 & 815 other than the VCast service, having dealt with both phones, I see no other differences. Same camera and video quality, same menu structur...
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I am not suggesting that it would be entirely the sales rep responsiblitiy since I do not know what instructions they have. As a customer I want to know ALL my options. The E815 was displayed on the other side of the store although they did not have any in stock. A customer who may benefit from the features should be told of the E815 and when it would be available. A customer may be concerned with the software patches that improved the 710 versus the E815 which supposedly has corrected software from the start. I know that software patches tend to be less perfect than getting it correct from the begining and they tend to be bulkier and take more power and memory (at least on a PC).
In any case the entire issue boils down not to crucif...
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In any case the entire issue boils down not to crucif...
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SWISS = SELL WHAT'S IN STOCK STUPID
Sales 101. This really has nothing to do with Verizon, this is how sales people are.
You sure are anal about things....
Sales 101. This really has nothing to do with Verizon, this is how sales people are.
You sure are anal about things....
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turbodeuce said:
You sure are anal about things....
You're not wrong. This is from the same guy who went on incessantly about how he'd been wronged by Verizon because they sent him an "unsolicited" text message. I'll bet sammy here likes to call into customer service and bore the sh*it out of reps with inane questions, ridiculous what-if's and pithy little rants like these.
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It comes down to the old saying, "If you have apples sell apples." A good sales person sells what they have on hand. Besides the 710 and a the 815 are virtually the same phone with the exception of EVDO. This matter has nothing to do with integrity! Did the rep say anything untruthful??? Did the customer ask if there was a motorola phoe with EVDO???
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First adn foremost, kudos to Sammy for not putting this topic in all caps.
If you are curious about why an individual did something, why would you ask anyone but that individual?
sammy2 said:
why would a sales rep at a company store do this?
If you are curious about why an individual did something, why would you ask anyone but that individual?
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what if he offered those 2 phones as a choice because the v710 was the only bluetooth trimode and the 8100 is the better bluetooth all-digital phone? The customer needs trimode, v710, the customer doesn't, why bother with the e815, get them the 8100.
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Here's my standpoint:
As a consumer, I understand you rely on what a company representative presents to you as their product. However, you have to realize his/her job is to sell. I'm not going to hype you up on this one phone that's not in the store, and then get you to want it and then not be able to deliver on it. How is that good sales? good business? A good salesman presents gathers information from the customer about their needs and makes a professional suggestion towards a certain (in the case) phone or phones that would suit them. A salesman however, is there none the less to sell.
If a customer is presented with a product and decides to buy it, that is their decision. Unless you are buying a phone from the lower east side I'm ...
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As a consumer, I understand you rely on what a company representative presents to you as their product. However, you have to realize his/her job is to sell. I'm not going to hype you up on this one phone that's not in the store, and then get you to want it and then not be able to deliver on it. How is that good sales? good business? A good salesman presents gathers information from the customer about their needs and makes a professional suggestion towards a certain (in the case) phone or phones that would suit them. A salesman however, is there none the less to sell.
If a customer is presented with a product and decides to buy it, that is their decision. Unless you are buying a phone from the lower east side I'm ...
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Did you hear the whole conversation from start to finish? Do you think it may be possible that customer told the rep what features would be important to him and the E815 was not the right phone? Maybe the customer had a specific price range they wanted to stay in (I don't know the prices of the phones). Just because you wanted to check out the phone doesn't mean that this customer wanted to. I get the feeling you did not hear the whole conversation.
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