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Heartbroken Customer

heartbroken customers

Sep 27, 2015, 2:53 PM
My mother and I have been valued verizon customers for around 10 years. Because of a pinched nerve and slipped disc, my lovely mother went into the verizon store on my behalf, after my verizon flip phone from the reagan administration finally died.

While she is from the baby boomer generation and not tech savvy, her only demand was for a phone that was not a smartphone. (I am philosophically opposed to them, but that is a personal preference) I should have never let my poor mother go alone, and especially not on my behalf!

When my mother asked the sales consultant at the Park Slope Verizon Store on 7th avenue, if the phone he offered her was a smartphone HE SAID IT WAS NOT A SMARTPHONE. Well, the kyocera brigadier THAT HE SOLD HER ...

Sep 27, 2015, 8:36 PM
Questioning? You should port your numbers to an MVNO in any case. If you want to stick with Verizon's over-hyped network you can go to Page Plus. Unlimited Text and Talk for $39.99 per month. I don't understand why you didn't simply upgrade online. As a former VZW employee, I don't trust any of their employees to touch my account. I do all my transactions online. Everytime I have interacted with one of their store agents I come away feeling slimy.

Oct 6, 2015, 10:11 AM
Sounds like a legitimate reason to waive the restock fee to me.

If you get no where with the rep, ask to speak to the manager (who is the only person who CAN waive the fee). If they won't budge, ask for the district manager's phone number (the DM doesn't want to have to deal with this, in many cases, so they just might do it). If that doesn't get anywhere, simply hit them where it hurts.

If you don't automatically get a survey from Verizon over email or phone, go to verizonwirelesssurvey.com and fill out a survey. Be fair, and be honest (I'll explain in a moment). For many Verizon retail employees, a poor survey is MONEY out of their pocket, as many have a quarterly pay at stake. A less than stellar survey raises red flags at the ...

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