Holidays will be billed as standard effective September 1st. Just in time for labor day!!! Just verified with Verizon rep Sheree ext 5031, Rancho Cordova, CA office. She is outraged as well as I am. What can we do? Verizon Wireless should change their name to Screw Me Now Wireless!! I sure wish their was another provider that offered the coverage and service as Verizon. Damn it!!!!

CALLS ON HOLIDAYS
Beginning on September 1, all calls sent and received on national holidays - New Years
Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas
Day - will be billed according to the time of day, and the day of the week, they occur.
Airtime charges will apply to such calls in accordance with your calling plan. With IN, calls
to other Verizon Wireless customers will remain free, and so will calls on nights and
weekends if your calling plan includes that feature. Please consult your Customer
Agreement for information about changes to your service.


That is the exact wording on my bill. I dont know about breach of contract, I for one never knew it was part of our plans. But, all I can ...
(continues)

I don't know how much extra profit Verizon thinks it will make from such a move, but having the free holidays engendered a lot of goodwill for Verizon that will now dissipate.

I concur. My stomach turned a bit when I read it. It really makes no sense to me. But I just answer phones for a living, what do I know? Wait, I know...I know how poorly this will be received by customers, and how many escalted calls I'll be forwarding to Sup's because of it. Dumb move.

I disagree. I've now worked with VZW long enough to go through all the holidays at least once, and the amount of customers that know about the free holidays was suprisingly few. I really don't feel it's that big a deal. Unless you're within 15 minutes of your price plan every single month, I can't see an extra couple of calls putting you over on labor day. How many people make extra calls on labor day anyway? Christmas maybe, but everyone goes over their minutes anyway when they receive their January bill. A word of wisdom to all of you out there, pay attention to your december bill cycle, especially if it covers both Christmas and New Years. I loathe those calls in January with the "I haven't gone over my minutes all year, this is im...
(continues)

It's a huge deal!!! Verizon has already increased 411 calls, text messages, international calling, now no free holidays. I have been a customer since Verizon was born, and I enjoyed the free holidays. So don't say it's not a big deal and single us out who enjoyed something from day 1! I couldn't work for a company that really knows how to piss off its customers!!!!!!!!!!!!!!!!!! 👿 👿 👿 BAAAAAAAAAAAAAAAAADDDDDD VERIZON!!!!!!

text messaging, 411 and international dialing were LONG overdue for a rate increase. i am suprised that everything happened at once.

i'm sorry about the holidays, but i still have no problem working for verizon. 😁

Not so coincidentally, US Cellular has just added free holidays! It also continues it's policy of free incoming text messages whether you're on there regional/local plan or the nationwide no-roaming plan. Also, all inbound local calls are free. For those in the states where US Cell is an option, I'd consider it. I used to have family share Verizon. I now have one Verizon and and US Cell phone. Both have equally good quality service. And the local paper here in Chicago conducted it's own survey of cell service in the Chicago area, the US Cellular came in no. 1 in both call quality and reception, as well as in customer service. Verizon was a close second. Cingular and Sprint were way down on the list. Also, the US Cell Nationwide rate...
(continues)

for that national plan it is only $39.95 in the chicago market, the rest get to pay $10 more. USCC is a good company to look at, they do offer a lot of bonus promotions that you can not get with verizon, I know, because I tried them. Now, as with any cell company, there is always small print...The free incoming calls, unlimited night and weekends, and unlimited mobile to mobile minutes ONLY work in USCC's licensed areas, even on the national plan. So, if you are in Nebraska, minnesota, ohio, or a lot of states that are not licensed areas for USCC, you will be using anytime minutes. Also, USCC has a 50% rule, which means if you use more then half your anytime minutes outside USCC's area, they can force you to the local plan, or, force you...
(continues)

SForsyth01 said:

turbodeuce said:
Is this for new plans coming out? Because all 45 million subscribers are already grandfathered into plans with free holidays...

Good Point. There would be no way they could do that without being liable for breach of contract with 45 million customers that signed a contract with unlimited holiday minutes.

This was never in any contract. It was something VZW just did.

The space below, marked off with asterisks, contains an exact reproduction of the text of the contract for America's Choice plans concerning airtime on holidays:

***


***

Bear

Man, you forgot to put the text in, LOL... 🤣

It is a shame they are doing this, it would be nice for verizon to offer something the other guys did not offer for a change.....

They will however now have "Unlimited Calling On Mother's Day and Father's Day!" It will be billed as weekend minutes now. As long as you have unlimited weekend minutes, feel free to call away.

Vatothe0 said:
They will however now have "Unlimited Calling On Mother's Day and Father's Day!" It will be billed as weekend minutes now. As long as you have unlimited weekend minutes, feel free to call away.

lol.

i think the end of prorations is a pretty huge thing, for the person who mentioned verizon takes and takes but doesn't give.

the fact that vzw now allows you to backdate your plan to the beginning of the bill cycle is the new fairest deal in wireless. sure as hell beats rollover.

No no. People will still complain. You still have to call before the end of your bill cycle to get the change made. I've had someone complain that it's too much work to dial #min to know how many minutes have been used. "No one would EVER do that!" What an idiot.

Verizon acutally used to be able to do this years ago. When the billing program was ACTION backdating calling plan changes was no big deal. Unfortunately it didn't support a lot of changes Verizon needed to make so they switched to Vision, in the west at least. Vision in itself is near impossible to navigate but once ACSS came out, everything became much easier. It's just been a matter of time for this to happen. I'm sure Verizon spent a TON of money to make this happen for the ...
(continues)

Vatothe0 said:
Now if only it could get contract end dates correct....

Joo said it, Vat. Everytime a cust asks me what their CED is, I cringe up as I tell them. It's almost always a shock to them, and then I have to hunt down why it is what it is, and then listen to them yell at me about how they didn't agree to a new 2yr...blah, blah.

But, if they make their case to me and I can verify it by the remarks and other info on the acct, I have no problem submitting a req to the offline team that handles CED corrections.

I just hope all reps and agents follow the new rules. PP change = 1 yr, Equip upgrade = 2. I'm still seeing recent 2yr contracts on PP changes and it's real annoying.

vzw_achiever said:


I just hope all reps and agents follow the new rules. PP change = 1 yr, Equip upgrade = 2. I'm still seeing recent 2yr contracts on PP changes and it's real annoying.

Can you explain this?

Well apparently retail store reps can do pp changes, but can't adjust contract end dates. Therefor if a customer has more than a year left on their contract and selects a different promotion, ACSS will sign them up for two whole years. CS can easily fix this but if RSR's can't, they shouldn't be doing pp changes.

Vatothe0 said:
Well apparently retail store reps can do pp changes, but can't adjust contract end dates. Therefor if a customer has more than a year left on their contract and selects a different promotion, ACSS will sign them up for two whole years. CS can easily fix this but if RSR's can't, they shouldn't be doing pp changes.

If a customer has more than a year left on their contract and signs up for a new promotion, they would have to take a new 2 year contract...

No, that's illegal. They get the 2 year promotion code, but there's no extension of the contract.

2 year contracts are only for equipment upgrades or when the customer makes use of the buckslip.

...there are two time periods that Verizon keeps record of.

1. Plan contract which is 24 months usually.

2. New Every 2 Contract, which simply states you can get a new phone or a credit up to $100 on a new phone every two years on plans that exceed $39.99 per month.

You can change #1 as often as you wish and not affect #2 as long as you do not go to a plan that is less than $39.99/month. EVery time you change #1 though you start over on your two year time period, unless you only switch plan minutes which is nearly impossible when they are introducing new promos all of the time. Most of the time the old plan codes drop from the system when a new promo is rolled out.

you give out wrong info with such certainty, i'm worried the people in your workplace are being trained incorrectly. a calling plan change does NOT affect your contract if you have more than a year remaining. generally, you have to change the date back in the system, but on the customer side, they should see no new end date for changing their plan.

I'm afraid you're incorrect. If you move within the same promotion no change is needed to your contract. If you move to a new promotion a new contract is needed. If you have less than a year left you can choose a one or two year contract. If you have more than a year left, a two year contract is required.

i'm not incorrect. when you guys put people on unnecessary 2 year contracts, i'm the guy that adjusts it back.

like i said, whoever does your guys' training needs to go into training themselves.

Lance, what area do you work in?

Vatothe0 said:
No, that's illegal. They get the 2 year promotion code, but there's no extension of the contract.

2 year contracts are only for equipment upgrades or when the customer makes use of the buckslip.

???

If a customer wants a current promotion that is different than the one they signed their contract on, they may do so, by signing a new contract.

The new contract must cover whatever time is left on their current contract. If they have less than a year on the current contract they could sign a one or two year contract, since either would cover what is left of the currenr contract. If they have more than a year left on the current contract they would have to sign a two year contract, as i...
(continues)

verizon and their contracts, all I can say is wow...they have it set up so their own employees dont understand it. Just wait, some day it will be, if you call CS, it will require a 6 month contract extension to help defray the cost of paying the CSR.

Uhhh, that was Sprint that charged for calling customer service.

Again, no. For customers with more than 1 year left on their service contract you will have to use the 2 year price plan code and the computer will think they need a new 2 year contract, you as a responsible CSR are to revert the end date back to the original date.

A customer can choose to then change to a 2 year by making use of the IVR buckslip and get a $10 credit.

If a customer has less than 1 year to go then you use the 1 year code and leave the end date alone. Sometimes even if a customer isn't changing promotions it will try to extend the contract and you just have to keep an eye out and fix it. I just changed a customer from AMC2 1350 to the 3000 and it thought he needed a new contract end date, so I fixed it.

What the comp...
(continues)

What region do you work in?

I work in the west

Vatothe0 said:
I work in the west

Ah that explains it. Some of the stuff you are saying is not applicable in the northeast...

LanceUppercut said:
i think the end of prorations is a pretty huge thing, for the person who mentioned verizon takes and takes but doesn't give.

the fact that vzw now allows you to backdate your plan to the beginning of the bill cycle is the new fairest deal in wireless. sure as hell beats rollover.

You're not wrong, Lance. Backdating is a win-win for all. It makes the cust's happy, it makes my job a helluva lot easier (reduced bill re-rates) and if my job's easier, I can take more calls, which improves cust serv for VZW and...okay, enough Kool Aid for me, it's a great thing, and I'll leave it at that.

I wish they'd begin promoting it because it really does kick the sh*t out of Rollover®.

I don't know if it should be advertised. Something tells me people will just start calling to "make sure they're on the right price plan" every month. That would get real old, real fast. Nobody would ever know what plan they're on and it'd be a mess.