My 1st thread, I work with VZW and sick of.....
I get so tired of hearing people complain about customer service issues, comparing us to other companies , and the whole union thing. So here's my rant to you guys who start all this(yeah you know who you are)!!!!
One-customer service is one of those hit and miss spots with any situation and with any company. With a company so large its hard to guarantee the same exact customer service experience on each interaction. Remember this is customer service, not "how can we screw our company out of money" service. These people work within the policies given, so some may know more loopholes than others. Remember they have to keep a job and helping someone do something outside the policies will not help them keep that job, and to be fair, i a...
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One-customer service is one of those hit and miss spots with any situation and with any company. With a company so large its hard to guarantee the same exact customer service experience on each interaction. Remember this is customer service, not "how can we screw our company out of money" service. These people work within the policies given, so some may know more loopholes than others. Remember they have to keep a job and helping someone do something outside the policies will not help them keep that job, and to be fair, i a...
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Nice post.
I think you are wrong about Verizon not being publicly traded, though. Cingular is the only one that I know of that is not traded publicly.
I think you are wrong about Verizon not being publicly traded, though. Cingular is the only one that I know of that is not traded publicly.
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Al_Swearengen said:
Nice post.
I think you are wrong about Verizon not being publicly traded, though. Cingular is the only one that I know of that is not traded publicly.
verizon communications and verizon wireless are different.
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A company that's losing money buys another money pit for 46 Billion eh?
I've got a GREAT bridge in the northeast for you too....
While VZW itself doesn't have shares, VZC and Vodafone have shares and they own the company 51/49 I believe. Someone told me that Vodafone is the 10th largest company in the world but I think they got something wrong. Maybe the 10th largest communication company or something.
I've got a GREAT bridge in the northeast for you too....
While VZW itself doesn't have shares, VZC and Vodafone have shares and they own the company 51/49 I believe. Someone told me that Vodafone is the 10th largest company in the world but I think they got something wrong. Maybe the 10th largest communication company or something.
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Vodafone has GSM because it's required in Europe.
They also have a football team in England but not here. So what?
They also have a football team in England but not here. So what?
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Buckock said:
lol..funny thing is, Vodaphone has GSM.....not sure if they have cdma/tdma
I think TDMA is another form of GSM
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Other way around. GSM uses TDMA-based technologies, i.e. timeslots rather than spread spectrum to transmit calls over to the base station
GSM's just better than TDMA.
And yeah, Vodafone does use GSM. I think it was said just a minute ago Europe uses GSM and GSM only. CDMA's being used in America primarily for one reason: Cost effectiveness. CDMA is cheaper to maintain, cheaper to upgrade (The system's backward compatible. To increase TDMA technology they had to upgrade the tower technology and the handset technology, why do you think they went to GSM? Increasing call efficiency with CDMA requires upgrading the CODEC and the tower software. That's it.)
GSM's just better than TDMA.
And yeah, Vodafone does use GSM. I think it was said just a minute ago Europe uses GSM and GSM only. CDMA's being used in America primarily for one reason: Cost effectiveness. CDMA is cheaper to maintain, cheaper to upgrade (The system's backward compatible. To increase TDMA technology they had to upgrade the tower technology and the handset technology, why do you think they went to GSM? Increasing call efficiency with CDMA requires upgrading the CODEC and the tower software. That's it.)
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VOLVORacr said:
Cingular is not publicly traded and they invested 46 billion in ATTWS.
Cingular and VZW are privately held companies. Cingular didn't pay 45 Billion, SBC and Bell South had to foot the bill for that.
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Kampfer422 said:...Get your numbers right, your facts straight, and do some research.
There is more than a bit of hypocrisy here.
My major frustration with VZW customer service is that the majority of people I have dealt with in stores and on *611 don't get their numbers right and don't have their facts straight.
I can rarely get a consistent (never mind accurate) answer to such basic questions as contract expiration, calling plans, or policies such as NE2.
Granted, there certainly are customers that are truly idots or scammers, but not being in either of those two groups, I find VZW customer service lacking. Much of this is the fault of management, but an attitude such as yours ce...
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jagolden said:Kampfer422 said:...Get your numbers right, your facts straight, and do some research.
Granted, there certainly are customers that are truly idots or scammers, but not being in either of those two groups, I find VZW customer service lacking.
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VZW customer service may be rated better than others, but that just means its the best of a poor to mediocre bunch.
The Consumer Reports this year did indeed confirm what you were saying. While VzW was rated #1in ALL markets surveyed the overall message of the article was that wireless services' customer service has a long way to go.
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I would have to agree wholeheartedly on this point.
Verizon needs to put some money into raising the level of overall customer service (not the same thing as "marketing").
Another simple step they could do is open up some forums like this (or engage customers for feedback in some other way) on their website to address questions, concerns, problems, suggestions, etc...
I have talked with some exceptional customer care reps, but they are few and far between. Most reps (including in-store reps) tend to not care so much for the customers needs, their questions, or their suggestions.
Verizon should confront the issue head on by gathering customer feedback and responding accordingly to fix problems and meet needs before they get o...
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Verizon needs to put some money into raising the level of overall customer service (not the same thing as "marketing").
Another simple step they could do is open up some forums like this (or engage customers for feedback in some other way) on their website to address questions, concerns, problems, suggestions, etc...
I have talked with some exceptional customer care reps, but they are few and far between. Most reps (including in-store reps) tend to not care so much for the customers needs, their questions, or their suggestions.
Verizon should confront the issue head on by gathering customer feedback and responding accordingly to fix problems and meet needs before they get o...
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I'm going to point this out and this may push some buttons here but this is the problem with some customers. They don't read whats written in front of them or they read what they want to read. The part you quoted me on is pertaining to people saying they know company facts like wages, investment, benefits, and so on....it had nothing to do with customer service. So you take one part of what i said and turn it into something that was not even mentioned with that phrase, i was more or less talking to those people who are complaining about VZZW not going union. So please read the ENTIRE piece and not what you like to hear.
I did state right above that that customer service is a hit and miss situation and that some people have been th...
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I did state right above that that customer service is a hit and miss situation and that some people have been th...
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Kampfer422 said:...
I get so tired of hearing people complain about customer service issues, comparing us to other companies , and the whole union thing. So here's my rant to you guys who start all this(yeah you know who you are)!!!!
One-customer service is one of those hit and miss spots with any situation and with any company. With a company so large its hard to guarantee the same exact customer service experience on each interaction. Remember this is customer service, not "how can we screw our company out of money" service. These people work within the policies given, so some may know more loopholes than others. Remember they have to keep a job and helping someone do something outside the policies will not help th
(continues)
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