Could Someone explain this?
I Have had verizon for six years. For 5 of those I've had 5 phones on my family share plan. That breaks down to 4 smart phones & 1 plain flip phone. 1400 voice minutes, unlimited data, unlimited text & pictures. My job allows a max of 200$ a month expense towards my phones. So typically I pay a little under 200$ a month myself. I've never had my service interupted for non payment. My dh & I are the only ones on the contact to use our up grades. My daughter does not want a new phone at all. Grandma, 80 yrs old, 2 strokes, can only use her black berry storm. Because the key pad is large and light's up when you touch it, it's just easier for her to use. The cheap flip phone works all the time, even in areas where our smart phones don't. And h...
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By upgrade do you mean switch to a different teir of phone? Ie. feature to smart?
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No From smart phone to new/latest smart phone. My last phone was a black berry storm. I upgraded to the samsung fascinate when they had the buy one get one free promotion.
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There's the issue, the BB data plan has a different feature code. The charges should equal out to be just one charge but still read the month in advance. If you were to switch a fascinate for iPhone, droid 2 global, or htc DINC you wouldn't have had any change at all on the bill.
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Ask Verizon.
Your signing a new contract every time you upgrade, so as the first time they charge you month in advance. As for 6 months of free service, I doubt it.
Your signing a new contract every time you upgrade, so as the first time they charge you month in advance. As for 6 months of free service, I doubt it.
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I Called. Actually got to a person quicker than I thought.
They apply those fee's towards your etf.
They apply those fee's towards your etf.
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The Woman I talked to didn't know the answer, she had to ask someone else. Then relay the info to me. So unless there's more to it that she didn't know. Yes, I have to end my contact early.
Any one else know more?
Any one else know more?
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When you cancel out the line regardless of how early it is in the contract, you will get back what you don't use. This assuming you pay your bill on time every month. The last statement should be a credit. I apologize that person didn't know. Too bad you didn't get me. The calls were really slow today âšī¸
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Its just proration, every rep should be able to explain it:
when changing finacial features during the billing cycle, you get a credit for the old rate plan X number days left in cycle and charged the same number of days for new plan then also one month in advance. if you ever change or cancel again, you repeat the process and get the prorated credit for number of unsed days. In cancellations, it will reduced the final balance or if there is a credit balance money is refunded via check by most companies.
when changing finacial features during the billing cycle, you get a credit for the old rate plan X number days left in cycle and charged the same number of days for new plan then also one month in advance. if you ever change or cancel again, you repeat the process and get the prorated credit for number of unsed days. In cancellations, it will reduced the final balance or if there is a credit balance money is refunded via check by most companies.
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You're not billed a month in advanced every time you upgrade. You sorta are on your first bill.
Verizon, like many other services, send you a bill for access up to a certain date. If you alter your service during that cycle, then that is reflected in the next bill. It sounds a bit confusing almost to the point that people think they are getting charged twice (because they see 2 charges). But, they often miss the part where they are refunded for the portion they were billed and could not use. It's best drawn out with an example.
Assume my billing cycle closes on the 30th and I just signed up for service today on a $100 rate plan and $30 Blackberry service.
My first bill would include prorated charges for my calling plan from M...
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Verizon, like many other services, send you a bill for access up to a certain date. If you alter your service during that cycle, then that is reflected in the next bill. It sounds a bit confusing almost to the point that people think they are getting charged twice (because they see 2 charges). But, they often miss the part where they are refunded for the portion they were billed and could not use. It's best drawn out with an example.
Assume my billing cycle closes on the 30th and I just signed up for service today on a $100 rate plan and $30 Blackberry service.
My first bill would include prorated charges for my calling plan from M...
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You did a pretty good job of covering how it all works, but I fear it's just too complex to cover in a forum such as this.
I will however, comment on this:
Today, when you terminate a line, the system defaults to keeping the line active, pending the disconnect at the end of...
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I will however, comment on this:
mycool said:
Oh, and one last thing. Unless Verizon changed their policy, when you go to terminate (not port), they usually insist on setting up the termination at the end of your bill cycle. The last time I worked there if you opted to terminate in the middle of your final bill cycle you would not receive a credit for the unused portion. I don't know what the policy on termination and crediting back unused portions is now though.
Today, when you terminate a line, the system defaults to keeping the line active, pending the disconnect at the end of...
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"Another option, however, is to request a termination happen effective immediately, in which case you DO get a refund for the ten days left on your bill cycle. Port outs would have to be manually changed by someone with access to change a disconnect date (not everyone can)." A regular rep cannot do an immediate disconnect or at least not when I was there. It required manager approval in the store or supervisor approval in the call center.
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I feel I have to correct this. Maintenance reason codes process same day disconnects. I generally use it when they are taking off some but not all lines to help the customer.
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Thank You for explaining in such detail. I do understand alot more now. And never paid any attention to when I upgraded, wether is was in the middle or end of the cycle. But will pay more attention now. đ
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" If they don't offer any remedies.."
It is the responsibility of that sales rep to check the customers minutes texts etc... and determine if he is over his allowance at that point BEFORE upgrading that customer. He might as well sell it right else the customer will just return the device when he gets that bill and ask for a manager etc... When that rep sees that the customer is over his allowance then he needs to backdate the rate plan or feature (with the customer's permission of course. Any sales person worth a dime can explain why paying twenty dollars to save a hundred makes sense) THEN upgrade the customer and THEN future date a rate/feature plan back to the original plan or feature if the customer is STILL foolish enough to wan...
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It is the responsibility of that sales rep to check the customers minutes texts etc... and determine if he is over his allowance at that point BEFORE upgrading that customer. He might as well sell it right else the customer will just return the device when he gets that bill and ask for a manager etc... When that rep sees that the customer is over his allowance then he needs to backdate the rate plan or feature (with the customer's permission of course. Any sales person worth a dime can explain why paying twenty dollars to save a hundred makes sense) THEN upgrade the customer and THEN future date a rate/feature plan back to the original plan or feature if the customer is STILL foolish enough to wan...
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Not everyone who wants to move back down is foolish. Deaths, holidays, peak business months; all cause a high month but could not change the usage going forward.
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As usual. As I read through the forum posts I always find you, epik, and menno to be the most interesting reads when I'm between taking calls. All for different reasons. I respect that it is your opinion but I also think it's important that it's noted as that because it comes off as you saying that anytime you future-date a plan change it's foolish when for 7/10 cases it's not by my personal experience. People generally come here looking for some kind of understanding or help (or troll in youaremyhero's case) I'm all for that but it still appears as you stating that it is foolish without regard to the situation so I feel like I must clarify.
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Generally they are very informative and judicial. Plus I find comedy in the fact that you answer the trolls time and time again. To be honest I skip over a lot of posts just to read from you guys. Just my personal opinion. You guys bring the forum to life, with reliable information (and sometimes commentary) that gives me something to do when there are 4+ mins between calls because of the new call center they put up + it being the down season for customer service.
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I can send some customer your way, if you like. đ
What's interesting to me is the fact that I go through about ten troll posts before getting fed up enough to respond. Lately, it's Youaremyhero, previously DiamondPro. It bothers me when inane troll posts get so bad that they could sway the random customer toward misinformation. I stick around for the regular contributors and the customers who pop in from time to time. That, and to plug my own site. đ
What's interesting to me is the fact that I go through about ten troll posts before getting fed up enough to respond. Lately, it's Youaremyhero, previously DiamondPro. It bothers me when inane troll posts get so bad that they could sway the random customer toward misinformation. I stick around for the regular contributors and the customers who pop in from time to time. That, and to plug my own site. đ
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Diamondpro has been chilling on the sprint forum recently positioning how sprint is the greatest thing ever. What I don't understand is why people feel that idle chatter and unnecessary posts are a hole that needs to be filled...
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You have that Frazier Crane persona epik. You can take a subject and break it down into layman's terms but it still sounds high brow.
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I'm reminded of the great psychologist, Gustav Theodor Fechner, who once said, in response to a similar comparison, "thanks."
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Sorry. My experience in Retail Support, Care and Tech were otherwise. I would say that the ratio was probably the same with my customers being able to go three or four months on the bottom end rate plan before blowing it up at $.40 per minute and coming to me for a $40 or $50 adjustment. It was worse in retail of course because they knew who you were.
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On calls like that I never neglect the self serve, notate that I said it and when I get a second call about it from the customer it's standard overage policy as far as I'm concerned.
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Pros and Cons to being in a call center. One of the few pros is lack of actual room sharing with customers named Bubba.
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I'm in Alabama. That's why I stressed: c-u-s-t-o-m-e-r-s named Bubba. I am sure there are a few Bubba's in every second world call center.
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Mycool and epik are spot on as usual. You don't pay another month in advance each time you upgrade. Verizon bills one month in advance total.
Honestly if you upgrade a phone that doesn't require a plan change or feature change you won't see a single change on your bill. You pay for the equipment in the store when you upgrade or with a credit card online or whatever then you're bill shouldn't be a penny different next time. Nothing at all changes on your bill unless you change plans or feature. As the others have said you'll then be refunded the amount you've already paid in advance for the old plan and charged a partial month for the rest of this cycle at the new plan. That part works its way out. Then you'll be paying the normal f...
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Honestly if you upgrade a phone that doesn't require a plan change or feature change you won't see a single change on your bill. You pay for the equipment in the store when you upgrade or with a credit card online or whatever then you're bill shouldn't be a penny different next time. Nothing at all changes on your bill unless you change plans or feature. As the others have said you'll then be refunded the amount you've already paid in advance for the old plan and charged a partial month for the rest of this cycle at the new plan. That part works its way out. Then you'll be paying the normal f...
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You're not paying a month in advance. That is a print out of your expected charges. When you get that bill they refund the charges from the date you upgraded to the end of your bill cycle and then they charge it on your new device AND they charge you a month in advance LIKE NORMAL! All Verizon customers are billed in advance. THAT is why they have to refund you the charges on your old device BECAUSE you were charged foe them in advance. đ đ đ đ đ đ đ đ đ đ đ Damn dude! Look at ANY of your bills and you will see that the month they are charging you for is the upcoming month. You have been with Evil Red for FIVE YEARS did you say and you actually POSTED that question?! A...
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Basically Thier explaining my bill in details that I just didn't understand.
I have no desire to end my contract with verizon. The start up costs with a new company, new phones, new contract, and also paying a month in advance. Then paying my etf to verizon. I like my credit rating, it keep's me in a home & cars. So the financial cost of this is more than I'm willing to go through.
I have no desire to end my contract with verizon. The start up costs with a new company, new phones, new contract, and also paying a month in advance. Then paying my etf to verizon. I like my credit rating, it keep's me in a home & cars. So the financial cost of this is more than I'm willing to go through.
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