Verizon doesn't care if you're a loyal customer!!!
What a bunch of BS....I really ticks me off how I could be a customer for 4 years and they don't care if I leave them.
I've been a customer for 4 years and have been using the same phone since then (120c). Since I fell out of contract and have been going month to month for a while. Now that I'd like to update my equipment as well as renew my plan for 2 years, I thought I'd be eligible for the New Every 2 plan. Well, since I wasn't signed up for a "2 year plan" before, they won't give it to me. After talking to our rep and customer service, they said that they won't do anything and when I mentioned that if there's nothing they can do, I'd leave Verizon. "Jasmine" told me to "sure, go ahead". How's that for an attitude to treat a cus...
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I've been a customer for 4 years and have been using the same phone since then (120c). Since I fell out of contract and have been going month to month for a while. Now that I'd like to update my equipment as well as renew my plan for 2 years, I thought I'd be eligible for the New Every 2 plan. Well, since I wasn't signed up for a "2 year plan" before, they won't give it to me. After talking to our rep and customer service, they said that they won't do anything and when I mentioned that if there's nothing they can do, I'd leave Verizon. "Jasmine" told me to "sure, go ahead". How's that for an attitude to treat a cus...
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gsrblack said:...
What a bunch of BS....I really ticks me off how I could be a customer for 4 years and they don't care if I leave them.
I've been a customer for 4 years and have been using the same phone since then (120c). Since I fell out of contract and have been going month to month for a while. Now that I'd like to update my equipment as well as renew my plan for 2 years, I thought I'd be eligible for the New Every 2 plan. Well, since I wasn't signed up for a "2 year plan" before, they won't give it to me. After talking to our rep and customer service, they said that they won't do anything and when I mentioned that if there's nothing they can do, I'd leave Verizon. "Jasmine" told me to "sure, go ahead". How's
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Aarynk said:...gsrblack said:
What a bunch of BS....I really ticks me off how I could be a customer for 4 years and they don't care if I leave them.
I've been a customer for 4 years and have been using the same phone since then (120c). Since I fell out of contract and have been going month to month for a while. Now that I'd like to update my equipment as well as renew my plan for 2 years, I thought I'd be eligible for the New Every 2 plan. Well, since I wasn't signed up for a "2 year plan" before, they won't give it to me. After talking to our rep and customer service, they said that they won't do anything and when I mentioned that if there's nothing they can do, I'd leave Verizon. "Jasmine" tol
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mjh said:...Aarynk said:gsrblack said:
What a bunch of BS....I really ticks me off how I could be a customer for 4 years and they don't care if I leave them.
I've been a customer for 4 years and have been using the same phone since then (120c). Since I fell out of contract and have been going month to month for a while. Now that I'd like to update my equipment as well as renew my plan for 2 years, I thought I'd be eligible for the New Every 2 plan. Well, since I wasn't signed up for a "2 year plan" before, they won't give it to me. After talking to our rep and customer service, they said that they won't do anything and when I mentioned that if there's nothing they can do, I'd
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Grantizzle said:...mjh said:Aarynk said:gsrblack said:
What a bunch of BS....I really ticks me off how I could be a customer for 4 years and they don't care if I leave them.
I've been a customer for 4 years and have been using the same phone since then (120c). Since I fell out of contract and have been going month to month for a while. Now that I'd like to update my equipment as well as renew my plan for 2 years, I thought I'd be eligible for the New Every 2 plan. Well, since I wasn't signed up for a "2 year plan" before, they won't give it to me. After talking to our rep and customer service, they said that they won't do anything and when I mentioned tha
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Yes. Leave Verizon. In fact, go to Cingular. Get a razr v3, which is a stripped v710. Pay the EXACT price for the same amount of minutes. Drop every third call. Deal with customer service that really doesn't care. Oh by the way, rollover is there because you can't use all of your minutes in one month because you drop all your calls.
Unfortunately, you got on the phone with one of the very few and far between vz reps that are giving the rest a bad name. There is only so much bending that the system will allow, no matter how much a rep may want to help.
Unfortunately, you got on the phone with one of the very few and far between vz reps that are giving the rest a bad name. There is only so much bending that the system will allow, no matter how much a rep may want to help.
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dont get a razr, its a pice of junk. the v710, even with all the controvercy bout limited bluetooth, is worth more than the v3 will ever be. the v3 is crap and breaks VERY easily. the 710 has speaker-independent voice dialing, which doesnt require you to preprogram any names in the phones memory. you just say the name and your phone will automatically recognize it and dial it. that feature ALONE is worth more than the razr. and vzws coverage area is very substantial.
i dunno, thats just my 2 cents...
i dunno, thats just my 2 cents...
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he's right go with the motorola v551 much better phone complete bluetooth video recorder and edge capabilities verizon can say whatever they want their just mad about being second best
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1stCanuck said:
he's right go with the motorola v551 much better phone complete bluetooth video recorder and edge capabilities verizon can say whatever they want their just mad about being second best
Better than being fifth best 😉
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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This person has a good point. Verizon's customer service indeed rank #1 among all.
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azvzagent said:
Yes. Leave Verizon. In fact, go to Cingular. Get a razr v3, which is a stripped v710. Pay the EXACT price for the same amount of minutes. Drop every third call. Deal with customer service that really doesn't care. Oh by the way, rollover is there because you can't use all of your minutes in one month because you drop all your calls.
Unfortunately, you got on the phone with one of the very few and far between vz reps that are giving the rest a bad name. There is only so much bending that the system will allow, no matter how much a rep may want to help.
i never understand why cdma people think its the best.. wow analog service great.. if cingular drops every third call then why...
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schnozejt said:
Cingular has a lot of customers because they bought ATTWS.
Yeah, but those 50 million ALL chose GSM over Verizon...
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No. The ATTW half of that 50 million simply chose the cheapest rate plan they could get, pretty much. As cingular is learning, because they're starting to lose them as customers hand over fist.
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VZWVan said:
No. The ATTW half of that 50 million simply chose the cheapest rate plan they could get, pretty much. As cingular is learning, because they're starting to lose them as customers hand over fist.
"Hand over fist"?
In it's first quarter as the "new cingular", they dropped their churn in half. The second quarter they cut it again by almost half. Get your facts straight before you make blanket statements like that.
Oh and if they wanted 'the cheapest rate plan', they would have chosen Tmobile.
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Al_Swearengen said:VZWVan said:
No. The ATTW half of that 50 million simply chose the cheapest rate plan they could get, pretty much. As cingular is learning, because they're starting to lose them as customers hand over fist.
"Hand over fist"?
In it's first quarter as the "new cingular", they dropped their churn in half. The second quarter they cut it again by almost half. Get your facts straight before you make blanket statements like that.
Oh and if they wanted 'the cheapest rate plan', they would have chosen Tmobile.
So Cingular "dropped their churn in half" in their first quarter as a merged company, and then the next quarter they "cut it again by almost half"? So C...
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I disagree with the main thread. VZW cares about your business. Its just a lot of reps that don't. I've had Verizon for years and have had no trouble with them. I was able to get the Kyocera SE47 at no cost, but then again, I paid attention to the details of the NE2 program. I've talked to a few bad reps but the other 99% I've spoken with had done a great job representing the company. Don't let a few idiots spoil your service.
"This message was brought to you by a Cingular CSR and the letter 'O' "
"This message was brought to you by a Cingular CSR and the letter 'O' "
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To the thread starter. You get a disc every 22 months regardless if you are going month to month or not. If you got a discount on your equipment less than 22 months ago you are out of the running for any disc unless you are on a 59 dollar plan or higher then you can get new customer pricing every 12 months. I would try to stay away from calling the call centers for ANYTHING. I have heard so many complaints about wrong info given out from people in call centers not wanting to do their job.
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OH wait I just re-read your original thread. LOL you wont get anything if you don't resign. Why would they give you a discount on the bases you MIGHT stay with them? You won't find anything different no matter where you go. If you were with them for 4 years and you CLAIM to be loyal then why would you have a problem resigning?
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but the thing is that i was going month to month because i wasn't planning on changing anything in the past. i was willing to sign up once again to get the deal this time. i never said that i was unwilling to re-sign in the past, there was just no need to since i was happy with my plan and my equipment.
anyways, same thing for my wife's plan....but they gave her the new every 2. i was the one that signed her up for that while she was going month to month and they gave her the $100 credit. why would there be anything different unless they changed their policy?
anyways, same thing for my wife's plan....but they gave her the new every 2. i was the one that signed her up for that while she was going month to month and they gave her the $100 credit. why would there be anything different unless they changed their policy?
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wait so you mean you were ok with siging a new 2 year and they would not give you new every two?
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TommyBoy said:
wait so you mean you were ok with siging a new 2 year and they would not give you new every two?
He said in the first post that he was willing to renew his plan for another 2 yrs.
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I recently renewed my contract with vzw too. Its unfortunate because i wanted the better service (in my area) of cingular but almost everyone in my town is on verizon and there's no point in paying for minutes that would be otherwise free. I tried to buy my phone online for good prices (motorola v710 with a 1 year contract for 49.99) and they wouldnt let me. Its only for new customers. And the only thing they would do in the store was give me $100 off the first line on my account and nothing on the other two and only on a 2-year contract.
I remember three years ago, when I just signed with verizon. Moving from ATT, i was amazed with their service. Every year it seems to get worse and worse, while everyone else gets better and better...
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I remember three years ago, when I just signed with verizon. Moving from ATT, i was amazed with their service. Every year it seems to get worse and worse, while everyone else gets better and better...
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It isnt as simple as what you are making it. the second and third lines cant have recieved a discount within the past 22 months to be aligible for eqp disc. Only the primiary line quallifies for new every two (100 dollar off) But if all lines are eligible you can use the primaries line on the first phone on a buy one get one or four free to make all the phones free. You can't blame a company for policies. The policies are there to make it fair for most people and to safe gaurd the companies revenue. without that your phone wouldnt work at all. And something tells me that the whole town went with vzw phones even though they don't work there..
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nave462000 said:...
I recently renewed my contract with vzw too. Its unfortunate because i wanted the better service (in my area) of cingular but almost everyone in my town is on verizon and there's no point in paying for minutes that would be otherwise free. I tried to buy my phone online for good prices (motorola v710 with a 1 year contract for 49.99) and they wouldnt let me. Its only for new customers. And the only thing they would do in the store was give me $100 off the first line on my account and nothing on the other two and only on a 2-year contract.
I remember three years ago, when I just signed with verizon. Moving from ATT, i was amazed with their service. Every year it seems to get worse and worse, while
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I am overall pleased with Verizon's service and support, but I agree that they could do more to make the customers feel appreciated.
For example, every time I walk into a store (I have visited 5 in the last 2 months), every rep that starts interacting with me asks me when my contract expires within the first 3 minutes. I get the message that they want to help people who are going to resign, and everyone else is not so important. Because I have experienced this at a number of different stores and kiosks, I believe that this is a universal flaw and it would be nice if Verizon would address it.
Also, Verizon could do more to solicit customer comments and opinions. I can't tell you how many times I have written a letter suggesting somet...
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For example, every time I walk into a store (I have visited 5 in the last 2 months), every rep that starts interacting with me asks me when my contract expires within the first 3 minutes. I get the message that they want to help people who are going to resign, and everyone else is not so important. Because I have experienced this at a number of different stores and kiosks, I believe that this is a universal flaw and it would be nice if Verizon would address it.
Also, Verizon could do more to solicit customer comments and opinions. I can't tell you how many times I have written a letter suggesting somet...
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I USED to work for VZW. When I worked there, if the customer was not eligible for NE2 (usually because plan was not a 2 yr plan,) I would give them the pricing for NE2. The only problem was that you could not process the order as NE2 in NetAce.
If the customer paid on time, and was spending at least $34.99 in monthly access, I would give it to them. You always were supposed to get supervisor approval, but , I never did. I knew how to make a business decision, which a lot of reps at VZW are incapable of doing.
The problem with VZW is that the reps are afraid to do anything which falls outside of the Call Monitoring guidelines. It's not their fault, because VZW has so many stringent guidlines for them to follow.
If the customer paid on time, and was spending at least $34.99 in monthly access, I would give it to them. You always were supposed to get supervisor approval, but , I never did. I knew how to make a business decision, which a lot of reps at VZW are incapable of doing.
The problem with VZW is that the reps are afraid to do anything which falls outside of the Call Monitoring guidelines. It's not their fault, because VZW has so many stringent guidlines for them to follow.
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Any customer service has them. Except TritonPCS. They weren't paid to be nice. I guess Cingular's customer care's a wet dream for them.
Anyhow, the problem mainly is caused by 1). employee training, 2). employee motivation, 3). management.
The lack of training or know-how means the representive is unsure or uneasy offering solutions, nonetheless implimenting them. They also don't know the loopholes, don't know the policies, and oftentimes ignorance goes hand-in-hand in laziness.
Employee motivation's also a big one. 3rd party venders pay less than corporate call centers, and generally (like in my case) there is little competition with equally skilled, higher-paying jobs. In my town, it's either working this call center or working s...
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Anyhow, the problem mainly is caused by 1). employee training, 2). employee motivation, 3). management.
The lack of training or know-how means the representive is unsure or uneasy offering solutions, nonetheless implimenting them. They also don't know the loopholes, don't know the policies, and oftentimes ignorance goes hand-in-hand in laziness.
Employee motivation's also a big one. 3rd party venders pay less than corporate call centers, and generally (like in my case) there is little competition with equally skilled, higher-paying jobs. In my town, it's either working this call center or working s...
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i have been in the cell phone biz for over 5 years and NO OTHER COMPANY cares as much and will do as much to save a cust liek VZW does...go to any store in your neighboorhood and go to the sales rep...tell himn look i have been with VZW for over 2 yrs and i am signing a new plan for 2yrs so i hvae fulfileed my 2yrs with vzw can i get NE2? 99 out of 100 times eventhough you did not sign up on a 2yr plan they still give it to you...we do it in my store ALL the time...and stop threatening to leave...its irritating..they got another 45+ million customers out there...like it or not VZW is THE BEST provider
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You know what, if you came into my store with that attitude, I would personally disconnect you myself. However, the key to getting what you want, in reality, is being nice.
If you were willing to sign a 2 year contract, they have (at least in my area), the "spirit of ne2." It's not advertised, and it's not even legal. It's for those customers who are good customers, pay their bills on time, and other critera depending on the manager, but would like to go on a 2year contract now.
To be honest, that's the only way you're going to get a v710 for free (in the end, of course, after mir).
And we would be sad to see you go to another carrier, but take some things into consideration... how's the coverage of the other carriers in yo...
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If you were willing to sign a 2 year contract, they have (at least in my area), the "spirit of ne2." It's not advertised, and it's not even legal. It's for those customers who are good customers, pay their bills on time, and other critera depending on the manager, but would like to go on a 2year contract now.
To be honest, that's the only way you're going to get a v710 for free (in the end, of course, after mir).
And we would be sad to see you go to another carrier, but take some things into consideration... how's the coverage of the other carriers in yo...
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reensters said:...
You know what, if you came into my store with that attitude, I would personally disconnect you myself. However, the key to getting what you want, in reality, is being nice.
If you were willing to sign a 2 year contract, they have (at least in my area), the "spirit of ne2." It's not advertised, and it's not even legal. It's for those customers who are good customers, pay their bills on time, and other critera depending on the manager, but would like to go on a 2year contract now.
To be honest, that's the only way you're going to get a v710 for free (in the end, of course, after mir).
And we would be sad to see you go to another carrier, but take some things into consideration... how's the
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i never said i threatened to leave right when i got on the phone.
the problem is that i asked why i'm not eligible, they didn't know and said i wasn't. i made my point (being nice) and since they gave me the attitude, i lashed back and said fine.
i told them that i wanted to use the new every 2 as well as update my plan this time. why would i update in the past if i was happy with my equipment and was satisfied with my plan?
but now that i wanted to upgrade, i was gonna re-sign up.
the problem is that i asked why i'm not eligible, they didn't know and said i wasn't. i made my point (being nice) and since they gave me the attitude, i lashed back and said fine.
i told them that i wanted to use the new every 2 as well as update my plan this time. why would i update in the past if i was happy with my equipment and was satisfied with my plan?
but now that i wanted to upgrade, i was gonna re-sign up.
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reensters said:
Do other carriers offer you a $100 credit after 2 years?
Actually, with Cingular, if you are out of contract, you qualify for the 2 year pricing on any phone if you want a 2 year contract, if you want one year you pay that price. So Cingular's prices online are given to existing customers if they are eligible to upgrade (which is 21 out of 24 months) if they want the 2 year contract. So, with some phones you will actually get more than $100.00 and it's not in the form of a credit.
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Hello Moto said:reensters said:
Do other carriers offer you a $100 credit after 2 years?
Actually, with Cingular, if you are out of contract, you qualify for the 2 year pricing on any phone if you want a 2 year contract, if you want one year you pay that price. So Cingular's prices online are given to existing customers if they are eligible to upgrade (which is 21 out of 24 months) if they want the 2 year contract. So, with some phones you will actually get more than $100.00 and it's not in the form of a credit.
With VZW you get the new customer price plus an additional $100 off
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So if a phone is going for free, then Verizon gives them an extra 100.00?
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Hello Moto said:
So if a phone is going for free, then Verizon gives them an extra 100.00?
$100 towards the cost of a phone. So if the customer wants a phone going for $19.99 then they just pay tax.
Lets say the phone they want is $99.99 with a $50 mail in rebate. They get the phone for $50 and then they get the rebate for $50 making it free.
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I gotcha. I wish Cingular would start incorporating the $18.00 upgrade fee in with the cost of the phone. IMO, I think Cingular has the best upgrade policy around, but I do hate that 18.00... 👿
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Hello Moto said:
I gotcha. I wish Cingular would start incorporating the $18.00 upgrade fee in with the cost of the phone. IMO, I think Cingular has the best upgrade policy around, but I do hate that 18.00... 👿
Yeah, I'm waiting for mine with Cingluar that $18 is going to suck since I have 4 phones 😳 😳
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What a moron, typical consumer attitude, thinks everything should be free, go back ten years when a cheap phone was $600 and it was a buck a minute, you would have been more than happy to pay $100 for a camera, flip, color screen phone.
Seriously, if you think everything should be free think again, we have to make a living too, we have bills to pay also!
I know you dont like it but we HAVE to make a profit off you, how else do you expect VZW (or any other carrier) to keep up the network and pay employees?
Seriously, if you think everything should be free think again, we have to make a living too, we have bills to pay also!
I know you dont like it but we HAVE to make a profit off you, how else do you expect VZW (or any other carrier) to keep up the network and pay employees?
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Don't listen to him. He's just disgruntled. He's got a point, though, we as consumers take too much for granted in the wireless world about phone prices and the service we paid for.
Ten years ago, a service contract of two years would be unheard of. You'd get a rate plan that had a minimal fee and per-minute charges. Five years ago, a 29.99 with a 150 minutes and a couple thousand night and weekend minutes was a selling rate plan. Two years ago, a 39.99 was the high-seller, rate plans were expected to come with free night and weekend minutes, and specialized family plans at 20 dollars was an alright deal.
Today, anything's going to be a bit more complicated. Everything comes loaded down with mobile to mobile minutes, unlimitted nights ...
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Ten years ago, a service contract of two years would be unheard of. You'd get a rate plan that had a minimal fee and per-minute charges. Five years ago, a 29.99 with a 150 minutes and a couple thousand night and weekend minutes was a selling rate plan. Two years ago, a 39.99 was the high-seller, rate plans were expected to come with free night and weekend minutes, and specialized family plans at 20 dollars was an alright deal.
Today, anything's going to be a bit more complicated. Everything comes loaded down with mobile to mobile minutes, unlimitted nights ...
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its the attitude on Cingular too. consumers think that they are so special, and that their one account makes a huge difference to the company. we have 46 million customers. sorry, but you cant always have your way. things cost money. live with it
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Hey now lets not call names...there are so many customers out there that are much worse than someone who has given us 4 years and just wants a free phone. IMO he certainly is entitled to it. The basis of NE2 when it comes down to it is get a new phone every 2 years and sure, he was probably on a one year and probably lingered in renewal for 3 years but still vzw at least owes him something other than a discounted price for another 2 more years and for not jumping ship. That rep you dealt with was a piss poor representation of VZW and i for one apologize.
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You know, I do agree with you, I just get so darned sick of almost everybody wanting everything for free, and if they dont get it they say "I'll just switch my service!"
Its like, get real, we are not there as a non profit company, we have to make a living too, If a customer says you will sell him a car charger for $5 and you tell him you will only make a .50 profit on it he will want it for $4.50, or else he feels he is being cheated/
It just gets old.
Its like, get real, we are not there as a non profit company, we have to make a living too, If a customer says you will sell him a car charger for $5 and you tell him you will only make a .50 profit on it he will want it for $4.50, or else he feels he is being cheated/
It just gets old.
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Verizon owes him nothing. Why should we bend the rules for any customer???? I would have done the same thing as the rep he spoke with. The new every two is a two way street, first the customer shows there commitment to vzw by signing for two years, than vzw rewards that customer with a $100 credit. Signing for one year, so that you can get out sooner if you want and than deciding to stay for a and extra year or three in this while month to month does really show commitment by the customer, iy just shows that he/she did not cancle becasue they did not feel that there were any better options availbe to them. As far as the spirit of new every two, I have used that a few times, but only for customers who spend at least $100 per month for a...
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but the thing is that there was no 2 year contract when i first signed up. everything was like 1 year....and then there was no need to do a new contract if i wasn't changing anything.
i had a good plan...with 8pm nights. phone worked...so i was happy. why would i "need" to sign up just to be "loyal"...compromise my 8pm nights just so i can be looked as as being "loyal".
i had a good plan...with 8pm nights. phone worked...so i was happy. why would i "need" to sign up just to be "loyal"...compromise my 8pm nights just so i can be looked as as being "loyal".
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Okay mate you make a good point at the end there but the fact remains that you weren't on a 2 year plan to get their NE2 discount. Like I said if you are happy with Verizon why not just buy a phone and get a 2 year plan so you can get the NE2 later?? 😕
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Well there were always 2 yr contracts available, first off. Secondly think of how much money you saved by having the 8pm nights for three years longer than most customers did, I am sure it was more than $100 so why are you complaining?
Hey you are the one asking for something that you do not qualify for. You say you were "loyal" but as soon as you do not get your way you are talking about leaving. That is not "loyal" that is content.
Face it you made out better than any new every two customer with your 8 pm nights. Stop complaining, buy your phone and get the new every two in two years from the purchase of the new phone.
Hey you are the one asking for something that you do not qualify for. You say you were "loyal" but as soon as you do not get your way you are talking about leaving. That is not "loyal" that is content.
Face it you made out better than any new every two customer with your 8 pm nights. Stop complaining, buy your phone and get the new every two in two years from the purchase of the new phone.
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gsrblack said:...
What a bunch of BS....I really ticks me off how I could be a customer for 4 years and they don't care if I leave them.
I've been a customer for 4 years and have been using the same phone since then (120c). Since I fell out of contract and have been going month to month for a while. Now that I'd like to update my equipment as well as renew my plan for 2 years, I thought I'd be eligible for the New Every 2 plan. Well, since I wasn't signed up for a "2 year plan" before, they won't give it to me. After talking to our rep and customer service, they said that they won't do anything and when I mentioned that if there's nothing they can do, I'd leave Verizon. "Jasmine" told me to "sure, go ahead". How's
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You're not loyal when you threaten to leave at the drop of a hat.
Jasmine probably realized your little game so she played along with it.
Jasmine probably realized your little game so she played along with it.
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but i said i'd leave only after she gave me the attitude of "tough....nothing we can do". so i said that maybe i'll just try someone else....still get a nicer phone as well as a 1 year contract to try out.
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ok then. you're free from Verizon. move on. stop posting on the Verizon forum about how they dont care if ur loyal or not when u just walked out of the company that u claim to be so loyal to
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Just another example of verizon wanting to keep you under contract, you can get the NE2 as long as you keep renewing your contract. Dont bother with the NE2, just get the year contract price and be done with it sooner. I will have to say this, if this bothers you so much, why are you just threatening to leave, just leave. There must be a reason you dont want to leave, I dont know it, but, a person that is month to month has the right to shut down whenever, dont need verizon's permission, so, you can exercise that right, now.
Heck, another idea, check ebay out, you might be able to find a nice phone cheaper there, and, since you paid for the phone withoug subsidizing thru verizon, you can just turn it on, no contract extension.
Tal...
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Heck, another idea, check ebay out, you might be able to find a nice phone cheaper there, and, since you paid for the phone withoug subsidizing thru verizon, you can just turn it on, no contract extension.
Tal...
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what company wouldnt want a contract from you for services they are offering YOU? think about it boy. if u dont renew your playgirl subscription do they keep sending you issues for free? doubt it. NU2 is a privledge and is a service offered for customers who do put their time and money into verizon wireless. if you pay your dues over 35 a month for 22 months then we would be more than happy to give you 100 off a phone. more than half the time its the people who do not qualify or they ride a 29.99 or lower plan and want the newest and most expensive phone avail because "they deserve it" i have had my same cable service for over 10 years and they have never offered me a new tv. bastards! ill have to call tomorrow and check into that.
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check into that, but, your cable company does not have you sign a contract, so, I doubt you will get anywhere...
Hey, if it dont bother you to be under contract, cool, keep signing away, just remember, as I have said before, when you sign that contract, it is like signing a loan, you are responsible for the payments, or payoff. Dont have a problem with my way, just because I dont do the contracts anymore, as of Feb 8, I am going to be a free person, it just gets old hearing you are under contract, nothing we can do now.
But anyway, cell phones are like cable companies now, people want cable tv, so they are going to have it, as you see, cable tv is still around, well, cell phones are the same, people want them, they are going to have o...
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Hey, if it dont bother you to be under contract, cool, keep signing away, just remember, as I have said before, when you sign that contract, it is like signing a loan, you are responsible for the payments, or payoff. Dont have a problem with my way, just because I dont do the contracts anymore, as of Feb 8, I am going to be a free person, it just gets old hearing you are under contract, nothing we can do now.
But anyway, cell phones are like cable companies now, people want cable tv, so they are going to have it, as you see, cable tv is still around, well, cell phones are the same, people want them, they are going to have o...
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Discounted phones. The whole reason for contracts in the first place. Try selling a basic phone for $139.99 to start service and we'll have a blood-thirsty mob on our hands.
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You buy your tv separately from your cable service, and you buy you telephone separately from your phone service. But your cell phone...
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The contract is needed not to keep customer but rather to subsudise phones for customers. Most customers, unlike yourself, are not willing to pay retail for a phone.
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gsrblack said:
then I mentioned that if there's nothing they can do, I'd leave Verizon. "Jasmine" told me to "sure, go ahead". How's that for an attitude to treat a customer? Really, that's a bunch of BS...I'm so angry that they don't care anymore.
What would you have preferred? That she begged you to stay so that you could laugh maniacally and say "No"? Or perhaps you were hoping to be let down easy with the "its not you, its me" speech? ☹️
Face it, you gave them an ultimatum... and they passed. Thats the problem with ultimatums. Especially "I want what was until recently a $300 phone for FREE or I'm leaving!!" -type ultimatums.
The rules for NE2 are spelled out pretty clearly, and you didn't qua...
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Trucks its not just verizon that likes contracts bud. Every "successfull" carrier has them and vzw is the only willing to give customers something better than new customer price if a customer resigns. If he has not had problems in the past (which obviously going month to month that long he has not) then he shouldnt have any problems going another 24 months to get a very nice phone (not really any out there that has more features than the 710) for free.
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I guess I never stated that, but, yes, all cell carriers like contracts, verizon just seems a little more eager to have them, but, I can only compare to USCC.
I think we can go back to the beginning days of cell phones, and agree that the cell companies are the ones that started this free stuff with the customers, it used to be, sign up for service and you get your choice of the phones we have for free, just sign a contract, back then 1 year was standard. This practice was started because cell phones were new on the market, and it was a tactic to get customers to sign up. So, to no surprise now, people got used to that, and now still want free phones, it is a practice that the cell phone companies started, not the customers, so, it both...
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I think we can go back to the beginning days of cell phones, and agree that the cell companies are the ones that started this free stuff with the customers, it used to be, sign up for service and you get your choice of the phones we have for free, just sign a contract, back then 1 year was standard. This practice was started because cell phones were new on the market, and it was a tactic to get customers to sign up. So, to no surprise now, people got used to that, and now still want free phones, it is a practice that the cell phone companies started, not the customers, so, it both...
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Cable companies don't need contracts because they are often the only game in town. Where I live, Comcast is the only option for cable tv, or cable internet. Quest is the only DSL provider. Lo and behold, they don't need contracts! What a surprise! Yet if you sign up for satellite tv, they want a contract. Hmmmm. Wait. There 3 or 4 to choose from! Why don't they just be better, then they wouldn't need a contract right? Wrong.
Verizon is clearly doing something right. They're the only wireless company that reliably turns a profit and is growing every quarter. That's aside from being found as the best carrier by every test done by consumer advocate groups.
Verizon is clearly doing something right. They're the only wireless company that reliably turns a profit and is growing every quarter. That's aside from being found as the best carrier by every test done by consumer advocate groups.
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When it comes to DSL and cable, the equipment is still owned by the cable company. Therefor it doesn't matter if you're a customer for a day or a decade, they have no equipment costs to recoup. However, with satelite TV, you own the equipment that they sell to you for a very low cost. They can discount this equipment heavily with a contract because they know they'll have plenty of time to earn back the cost of the equipment. Competition has nothing to do with the contracts, they exist in order to be able to discount equipment.
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verizon is clearly doing something right, yes, they are, and that is another reason they do not need contracts..
The reason that there are other cell phone companies in an area justifies a contract dont wash with me either. Where everybody lives, there is other places that offer the same thing as another business and they cant force a customer to be their customer. Kmart, walmart, grocery stores, hair salons, ect...It is called competition, and it makes a company stronger if they have it, I would imagine any business would love to force a person to shop there place and that is it, but, cell companies are one of the only ones that do it. And before everyone replies that cell companies subsidize your phone, well, dont, competition will c...
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The reason that there are other cell phone companies in an area justifies a contract dont wash with me either. Where everybody lives, there is other places that offer the same thing as another business and they cant force a customer to be their customer. Kmart, walmart, grocery stores, hair salons, ect...It is called competition, and it makes a company stronger if they have it, I would imagine any business would love to force a person to shop there place and that is it, but, cell companies are one of the only ones that do it. And before everyone replies that cell companies subsidize your phone, well, dont, competition will c...
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Well, I don't work for vzw, but a lot of what I'm hearing can be related to my position within any company. I'm an Advanced care rep for T-Mobile, and our main job is retention.
I hear a lot of the sence of entitlement arguement...sometimes they have more legs than us, and sometimes they don't.
As far as contracts, if it takes the extra 10 minutes to break it down, then do so. IF we've had a customer for 4 years, and they are wanting to cancel simply because we can't give them a free phone, then theres something else wrong: look at their bills, look at their usage, look for patterns. I can always give away a free phone, but our equivalent to the V710 is going to be pushing it, and would definately require a contract, and there's no ar...
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I hear a lot of the sence of entitlement arguement...sometimes they have more legs than us, and sometimes they don't.
As far as contracts, if it takes the extra 10 minutes to break it down, then do so. IF we've had a customer for 4 years, and they are wanting to cancel simply because we can't give them a free phone, then theres something else wrong: look at their bills, look at their usage, look for patterns. I can always give away a free phone, but our equivalent to the V710 is going to be pushing it, and would definately require a contract, and there's no ar...
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just thought of another one, too....you've had this V120 for a few years, right? Why have you kept it for this long and not upgraded earlier? What about the V710 do you like? I know that sounds like a silly question, but I had a customer the other day who's 3390 broke down finally after a little more than 3 years, and she saw our V300 and upgraded to it. She was calling me because after a week of using it, she HATED it and wanted to send it back. Not because it didn't work, but she didn't like all the fancy stuff, or how it worked. Poor lady had been on the phone with Nokia trying to see if she couldn't just have the 3390 repaired, or buy new parts because she really liked it. She came to me after a long couple hours of talking to various re...
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HHAHAHA. I think I know her. She's a good friend's ex girlfriend and this sounds like something she'd do. She's been there a long time and not going anywhere. I wouldn't put it past her to tell a customer to "SHUT UP AND LISTEN!"
She's a good rep. You were an ass. Case closed
She's a good rep. You were an ass. Case closed
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A good rep would not tell a customer to "shut up and listen" 😳 😡
If that is on a recording, I would fire her on the spot.
I know customers can be a pain, but, if you are in a posistion that deals direct with them, it is your job to deal with them, that is what your company hired you to do, and I am pretty sure that verizon or any company would not want their employees to tell a customer to shut up and listen. These people are your customers, they are the reason you get a paycheck, they are the reason your company is there, treat them like you know that.
Now, if the customer is plain out rude, well, you have to put a smile on your face, suck it up and take it, and hopefully take care of them, that is your job. That being said,...
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If that is on a recording, I would fire her on the spot.
I know customers can be a pain, but, if you are in a posistion that deals direct with them, it is your job to deal with them, that is what your company hired you to do, and I am pretty sure that verizon or any company would not want their employees to tell a customer to shut up and listen. These people are your customers, they are the reason you get a paycheck, they are the reason your company is there, treat them like you know that.
Now, if the customer is plain out rude, well, you have to put a smile on your face, suck it up and take it, and hopefully take care of them, that is your job. That being said,...
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Okay...lots of response here. Yeah, I admit I was peeved after they said they couldn't do anything....so I made the point that I guess I'm free to go elsewhere. Think about it...if I have to pay for a phone, I can probably find a nicer phone in the GSM market.
Also, it's not a problem for me to sign up for a new 2 year contract....I was ready to do that under the NE2 plan.
And I hear stories of Verizon service doing what they can to keep customers. I just wish I felt it...not even a thanks for being with them for 4 years.
And seeing some of the replies (obviously from Verizon employees) the attitude is just appalling. Especially the one that says that Verizon has to make money off me...if that's the only reason, why would anyone...
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Also, it's not a problem for me to sign up for a new 2 year contract....I was ready to do that under the NE2 plan.
And I hear stories of Verizon service doing what they can to keep customers. I just wish I felt it...not even a thanks for being with them for 4 years.
And seeing some of the replies (obviously from Verizon employees) the attitude is just appalling. Especially the one that says that Verizon has to make money off me...if that's the only reason, why would anyone...
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If I am not mistaken here, I am pretty sure you can upgrade your phone WITHOUT changing your plan. If you want to keep your 8 night minutes, you should be able to, you just upgrade the phone is all you are doing. Just thought I would tell you that if you wanted to keep your old plan.
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you are right truck. Well I know if he does it at a store he could. gsr if you want me to check it out I can positivly give you the correct answer. Let me know and I'll give you my work email if you want me to check it out for you. If you are on a 35+ rate plan and have not had disc for the past 22 months and are willing to resign for 2 years you get ne2.
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well, yo must not have talked to the right person if you ask me. I work for VZW and if it were me, well after hearing you out, i would have worked a deal out with you. Yes VZW has policies to abide to but redcing churn is a major part of business and if 100$ or deac is on the line, i would have pushed for some deal to make you happy. I'm sorry to hear about your experience and believe that you could still be able to work something out, just talk to the right people. 4yr customers don't walk out of my doors that easy unless the service just doesn't work for them anymore.
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This is the reason why you have disgruntled reps on here now! A customer like you whining about how you can't have something that if you read between the lines you clearly are NOT entitled to. You WERE NOT on a 2 year plan!! You were MONTH to MONTH! How in the bloody hell does that entitle you to a free phone on a new every two plan?? I 1,000% agree with Verizon on this one. Either buy a new phone and get a new plan or move the hell on! For bloody sakes all ready!! 👿
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i'm not exactly disgruntled but a little fed up of stuff like this. Granted you did sign up for a 1yr contract and they did not discuss NE2 because guess what you didn't get it with 1yr. In all reality is your own fault and by posting this it shows how misaligned your thinking is that you think a company should go above and beyond to help you out because you don't know either how to read or comprehend what you sign yourself up for. But i am sorry that no one would help you out with some sort of deal, but VZW isn't screwing you over, you screwed yourself over.
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Indeed, poor customer service. I suggest calling 800 922 0204 and follow the prompts/ ask to speak with someone to disconnect your line. You should be transferred to a department that can offer you something for your 4 years of service (provided you had a good payment history) It won't be the full 100.00, but it will be something.
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The size of this thread is crazy! I for one would approve the new every two discount in a heartbeat for your situation, and I do it all the time, probably a half dozen times a month. I can't understand why so many people get so wrapped up in the policy that they're unable to make a good business decision. I break down the policy quite simply as, "give us two years, agree to two more, and we'll take $100 off your phone price." I don't care if you're coming from a two-year contract, or completed two years of a one-year contract. Who cares? Our directors tell us all the time to treat these situations as if we're small business owners, and what business owner would not approve this discount? This discount would be good business for the cu...
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ive got news for you NO PHONE COMPANY CARES or will loose money to keep you happy !
just like you calling up ford and saying ive had fords for 20 years and i want a special deal sorry not going to happen . nothing is free in this world so quit whining and do what consumers do pay for their merchandise!
just like you calling up ford and saying ive had fords for 20 years and i want a special deal sorry not going to happen . nothing is free in this world so quit whining and do what consumers do pay for their merchandise!
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THE BOX said:
ive got news for you NO PHONE COMPANY CARES or will loose money to keep you happy !
just like you calling up ford and saying ive had fords for 20 years and i want a special deal sorry not going to happen . nothing is free in this world so quit whining and do what consumers do pay for their merchandise!
AMEN. 😈
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THE BOX said:
ive got news for you NO PHONE COMPANY CARES or will loose money to keep you happy !
just like you calling up ford and saying ive had fords for 20 years and i want a special deal sorry not going to happen . nothing is free in this world so quit whining and do what consumers do pay for their merchandise!
Like a Ford would last 20 years! ha...
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I think we have had some responses from some VZW employees here, but I myself work in a corporate retail store in a major metro market in the West. I deal with some of the issues discussed in the previous threads everyday. I agree with somewhat of the TMobile CSR said, about how the company "calculates" its revenue, to provide better call quality, better phones, more towers, better training for employee's...etc with the agreement. If all the customers had no agreement, the company can not give an acurate "profit and loss" statement to their shareholders or people that depend on the "company" for employeement. The agreement is a way to generate this from existing and new customers. It is not a thing to "lock in" the customer and should ...
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The thing that drives me crazy about this kind of customer is wanting something for nothing....when you decide you want to update your home phone to a better one does your land line carrier give you a free phone...no...........I have lived in the same house for 12 years and had same utility company do you think that send me a bill that says free service for being a loyal company...hell no...so i do not understand where you get this I have been a loyal customer so give me something for free attitude a wireless company is not obligated to give you a cell phone for free or even discounted they do that as a courtesy they provide wireless phone service not wireless phones
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Worry Free Guarantee:
1. W - Widest most advance nation wide network
2. O - Option to change to any promotional price plan at any time.
3. R - Receive a free phone every two years with our NE2 program.
4. R - Resolve your issues the first time you call.
5. Y - Your satisfaction is guaranteed on all equipment purchased through us.
From Verizon Wirless CEO:
Know what's right.
Respect what's right.
Do what's right.
or
Take care of the customer's or someone else will.
Simple as that. That is Verizon Wireless. You may accidentally get a representative that is jaded, bitter, or unhappy with life in general. Unfortunatey, they do not represent VZW very well. I feel sad for them and sorry for you.
I am in a position to mak...
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1. W - Widest most advance nation wide network
2. O - Option to change to any promotional price plan at any time.
3. R - Receive a free phone every two years with our NE2 program.
4. R - Resolve your issues the first time you call.
5. Y - Your satisfaction is guaranteed on all equipment purchased through us.
From Verizon Wirless CEO:
Know what's right.
Respect what's right.
Do what's right.
or
Take care of the customer's or someone else will.
Simple as that. That is Verizon Wireless. You may accidentally get a representative that is jaded, bitter, or unhappy with life in general. Unfortunatey, they do not represent VZW very well. I feel sad for them and sorry for you.
I am in a position to mak...
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I WOULD NOT LEAVE VERIZON FOR THAT, JUST BUY ONE OFF FROM EBAY, IT WILL BE CHEAPER FOR YOU, OTHERWISE JUST GO TO ANOTHER CARRIER AND FORGET ABOUT A RELIABLE SERVICE.
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The fact of the matter is Verizon Wireless is required to treat like customers the same. If you were offered the NE2 when you didnt qualify (ie. you werent enrolled), we would be required to offer it to everyone who didnt qualify. The NE2 isnt a standard qualification thing like the phone upgrade, where you just qualify after a certain time length. Specific requirements need to be met, and you have to have been enrolled when you met thoes qualifications. Currently everyone who signs a 2yr contract on a $35 or up plan is automatcially enrolled, but when you started the NE2 was something you specifically had to ask to be enrolled in if you qualified for its enrollment. Keeping service for 2yrs out of contract doesnt mean you qualify. The progr...
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Well put. A little hostile, maybe, but well articulated and correct. I'll throw in the other cent for you, just as a good will credit 😉
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I do not disagree with you. I think you made very valid points in defense of Verizon Wireless and conducting business for profit.
I personally think that you came off a little bit disgruntled. It is understandable seeing as how you obviously work for the company and deal with cheap ass customers. I know that can leave you jaded and burnt out.
However, we never stop working for the customer. Fact of the matter is, if we don't take care of our customers, SOMEONE ELSE WILL.
You hear it every day... "Why do I have to pay for this phone when I can go to will give it to me for free?"
It's a damn phone. We give hundreds of free phones out every day as promotional bogo offer, campaign and marketing, contract renewel offers, etc. If some...
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I personally think that you came off a little bit disgruntled. It is understandable seeing as how you obviously work for the company and deal with cheap ass customers. I know that can leave you jaded and burnt out.
However, we never stop working for the customer. Fact of the matter is, if we don't take care of our customers, SOMEONE ELSE WILL.
You hear it every day... "Why do I have to pay for this phone when I can go to will give it to me for free?"
It's a damn phone. We give hundreds of free phones out every day as promotional bogo offer, campaign and marketing, contract renewel offers, etc. If some...
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After 4+ years of patiently waiting for VZW to bring the service up to snuff, I think I might be a candidate for a little special treatment. We've spent a lot of money faithfully paying for service that has mainly consisted of dropped calls, and 'no service' indicators. and yes, I did work with Tech Support, more times than I care to mention. I don't feel problems were ever fully resolved, except that in the past week, all of a sudden, everything does work better. Isn't that amazing? I feel like we hit the lotto or something. Now let's add up all the out of pocket we've spent to be faithful customers. I don't know of another product or service in recent history that has been this painful.
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Point is, Verizon is a 'For Profit' company... And, if you read the posts, VZW looses money every time a phone is sold... Phones cost thousands of dollars.. Or, that's what they want you to believe..
The real profit comes from the $175.00 cancellation fee.. If VZW truely had excellent service, they wouldn't have to charge this fee.. And wouldn't have to have 2 year contracts...
Customer loyalty comes from NOT cancelling there service due to contract aggrements and cancellation fees..
The real profit comes from the $175.00 cancellation fee.. If VZW truely had excellent service, they wouldn't have to charge this fee.. And wouldn't have to have 2 year contracts...
Customer loyalty comes from NOT cancelling there service due to contract aggrements and cancellation fees..
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Well put, mjh. Sticking with them for 4+ years, when we could have cancelled and went elsewhere has to count for customer loyalty. And we don't feel that Verizon acknowledges this in any way, or does anything to try and keep loyal customers. Maybe their commission structure isn't setup to reward Sales for this. Hmm
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I call it customer stupidity if your service was that bad. if you live in a dead area, GO WITH SOMEONE ELSE, don't whine about how you deserve special treatment. personally, I get 1-2 bars MAX at home, but I deal with it, and I know I wouldn't get better with another service provider. if Cingular had better coverage here, I would switch in a heartbeat, even though I like verizon as a company. it's all about me, as far as my cell phone goes. so don't give me this "Loyal Customer" bull****. and trust me, we give out credits left and right to "loyal customers" whether they deserve them or not. ESPECIALLY with people not eligible for NE2 who have been here that long, and ESPECIALLY if it involves a contract renewal. I have $50 absolutely at...
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"The real profit comes from the $175.00 cancellation fee.. If VZW truely had excellent service, they wouldn't have to charge this fee.. And wouldn't have to have 2 year contracts..."
This is probably the stupidist thing ive ever heard in my life. The contract/etf is to insure that we at least get back what we lost in commission and the discount on the phone. VZW makes its money from airtime charges when customers go over their allowance. Unless you are on a huge calling plan, what customers on lower calling plans who never exceed thier allowance pays to VZW, pretty much just covers the cost of keeping the serivce active after commission and phone cost is factored in.
Loyalty is staying with Verizon because you love Verizon and the ser...
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This is probably the stupidist thing ive ever heard in my life. The contract/etf is to insure that we at least get back what we lost in commission and the discount on the phone. VZW makes its money from airtime charges when customers go over their allowance. Unless you are on a huge calling plan, what customers on lower calling plans who never exceed thier allowance pays to VZW, pretty much just covers the cost of keeping the serivce active after commission and phone cost is factored in.
Loyalty is staying with Verizon because you love Verizon and the ser...
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thednbselecta said:...
"The real profit comes from the $175.00 cancellation fee.. If VZW truely had excellent service, they wouldn't have to charge this fee.. And wouldn't have to have 2 year contracts..."
This is probably the stupidist thing ive ever heard in my life. The contract/etf is to insure that we at least get back what we lost in commission and the discount on the phone. VZW makes its money from airtime charges when customers go over their allowance. Unless you are on a huge calling plan, what customers on lower calling plans who never exceed thier allowance pays to VZW, pretty much just covers the cost of keeping the serivce active after commission and phone cost is factored in.
Loyalty is staying with Veri
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So, basically, you want them to give you free stuff with only vague hints from you that you will stick around. You sound like my last girlfriend. ;)
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Dude, you hit it right on the head. If they have been with verizon for 4+ years and want a new phone, they should be willing to buy a new phone. The contract goes 2 ways. The customer agrees to have and keep the service for 2 years, paying the monthly fee and abiding by the policies outlined in the contract. The company will give a discount on the new phone, provide the service, maintain the network and provide customer service.
When you have cable and you decide you want a new tv, you don't call COX and say "I want a new tv, give me one. Oh and I'm not paying for it." Get over yourself and either break down and buy another phone or not, but stop your bitching.
By the way, I don't work for Verizon, I work for Sprint. The par...
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When you have cable and you decide you want a new tv, you don't call COX and say "I want a new tv, give me one. Oh and I'm not paying for it." Get over yourself and either break down and buy another phone or not, but stop your bitching.
By the way, I don't work for Verizon, I work for Sprint. The par...
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You're STILL missing the point. I'm not complaining about buying another phone. I'm stating that I have been patiently working with Verizon to resolve the local signal issues that were presented them and in 4 years have yet to see anything done about it. Worry free guarantee? What a joke! You would think that by continually paying the service charges for mediocre service would help Verizon to have the funds to correct the problem.
BTW, if your cable isn't working right you DO call Cablevision or Cox or whomever and exchange the box. The tv is a separate item.
BTW, I have it from good sources that Sprint has no immediate interest in building service beyond the single tower in this area, not for 10 years, so they're not high on my lis...
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BTW, if your cable isn't working right you DO call Cablevision or Cox or whomever and exchange the box. The tv is a separate item.
BTW, I have it from good sources that Sprint has no immediate interest in building service beyond the single tower in this area, not for 10 years, so they're not high on my lis...
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why would you stay with vzw for 4 years if there was no service? service upgrads/expansions/improvements is going to be determined by how poor the service truly is in the area, and how many customers are affected. vzw isnt gonna spend 1million + $$ to put up a new tower if there are only a hand few of people using the service in the affected area. its quite possible that we would like to put up a tower in the area, but your local government or commities are blockin it. you would be supprised how many people want service in their neighborhood, but dont want to see our big ugly tower sitting there. or it could just be that the FCC wont grant us a license for the area for whatever reason.
also, if the servce is so bad, why did you keep it be...
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also, if the servce is so bad, why did you keep it be...
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Because as bad as it is,it's still the best choice for cell service for the area. And when it does work the voice quality is so much better than my landline. And whenever I leave this county, I have no complaints at all! There's got to be more than a handful of subscribers in the area, just by the size of the crowd every time I've been at the VZW store. I've had trouble tickets generated and calls back and forth with Tech Support, and no real improvement.
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sorry to hear that. but if its better than you landline, it cant be that bad 😕
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It is that bad. Goodbye to the VZW forum. We cancelled service, and picked it up with another provider.
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The funny thing is that all customers think they are our ONLY customer and we will be devastated if they leave. Yes, we are in business to provide a service to our customers, but we can't spend $4 billion a year on that service by giving everyone free everything they ask for. I'm sorry they didn't work with you, but if you're not eligible, you're not eligible.
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