Help for Consumers
I used to work for a Verizon Call Center before I went to school. Just wanted to give all you consumers out there some helpful info with your high bills. Verizon has a policy that you can get all of your minute overages credited if you just agree to increase your plan. I think the official policy was that the customer service representative would start with some low-ball credit offer like say 20% of overages and go up from there based on how upset the customer is. So -- the thing for consumers is to just agree to increase the plan but INSIST on full credit for the overages since you've agreed to increase your plan.
Ask to speak to Supervisor if need be. Most Verizon supervisors HATE talking to customers so they'll give you what you want a...
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Ask to speak to Supervisor if need be. Most Verizon supervisors HATE talking to customers so they'll give you what you want a...
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Did you say overages? I would think with F&F overages would be a thing of the past! If you have overages you deserve them! And did you say MG charges too? I would say with forcing data all about but the dumbest of dumb phones verizon has that covered too.
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How long ago was that? You are setting someone up for failure. The days of give, give, give are done and over with. A substantial credit these days requires an AD override. Yeah, good luck with that.
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And the threat of cancelling your service does not work anymore. The things you have stated are things of the past.
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Yeah, how long ago was 'before school'? Most phone companies have locked down their adjustments for most representatives, and would rather have a customer cancel than cause them thousands in adjustments over time. Besides, many of these customers will repeat their attitude while jumping around carriers, eventually accumulating large amounts of debt with everybody... I dunno, seems like a setup for failure to me as well.
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First of all.. They only credit if you are able to be back dated (aka the bill cycle is still current.)
B. Go ahead and cancel. We are the best service available and have the lowest churn rate. The day's of people threatening and us giving in is long gone.
c. You can only change your plan once in a 30 day period.
Your friendly Verizon b2b salesman
B. Go ahead and cancel. We are the best service available and have the lowest churn rate. The day's of people threatening and us giving in is long gone.
c. You can only change your plan once in a 30 day period.
Your friendly Verizon b2b salesman
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Last post, July 2008.
He was a call center rep for AT&T.
I wonder if he mis-posted?
He was a call center rep for AT&T.
I wonder if he mis-posted?
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lol, I didn't even notice that... One post a year since 2007. Wonderful.
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Hey, I used to post that frequently, too. Maybe the OP is just warming up, getting ready to talk our eyes out.
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I just don't post alot in forums anymore. The idea came to me after I read an article about cell phone and landline companies tacking on small fees hoping no one notices.
I worked for AT&T and Verizon -- in Huntsville, AL. Before I went to Verizon I worked at an outsource call center for AT&T (Cingular back then). But it has been a little while since I was even with Verizon so it wouldn't surprise me if the credit policies have been tightened even more. Right before I left they had basically locked it down so no one could give any extra credit for new equipment. But that said -- I know from my time there that Supervisors are pusses and even if policy A says no credit, most of them will credit just so they don't have to stay on the phone w...
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I worked for AT&T and Verizon -- in Huntsville, AL. Before I went to Verizon I worked at an outsource call center for AT&T (Cingular back then). But it has been a little while since I was even with Verizon so it wouldn't surprise me if the credit policies have been tightened even more. Right before I left they had basically locked it down so no one could give any extra credit for new equipment. But that said -- I know from my time there that Supervisors are pusses and even if policy A says no credit, most of them will credit just so they don't have to stay on the phone w...
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You are so wrong. Those customers that try to be persistant get whatever they originally offered. If they try to get more or deny the original offer, they get nothing....things have definitely changed. The days of getting what you want are long gone.....
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