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HELP!- BB Curve Email Question

christmastree15

Jan 3, 2010, 6:49 PM
Hello,

Recently I've noticed that I am not getting an email notification on my BB Curve until about 10 - 15 minutes after the email was sent to my provider. I will see that my internet provider received the email lets say 7:00 PM but I am not getting the notification on the BB until about 7:10 - 7:15 PM.

Is there anything I can do to speed up the process? I have to assume that when I send an email from the BB its taking that long to talk to my internet server and send the email too.

Any help is so appreciated, thank you and Happy New Year to all!!
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lawman101

Jan 3, 2010, 7:54 PM
Typically it can take up to 15 or 20 minutes for email to hit a BlackBerry after it is received by your ISP. The reason is that BlackBerry Internet Service pushes email about every 15-20 minutes. If you were on an Enterprise Server it would be almost immediate. When you send email from your BlackBerry it is sent right away; except for the usual lag due to network congestion. In short, there isn't anything wrong with your device and there isn't anything you can do to change this - unless you want to invest in your own email server and BES server.
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alee

Jan 4, 2010, 2:51 PM
No my bis account gets the email right away because the Blackberrys use a true push system, not a pull system which does update every 15 to 20 minutes. I use gmail now because I was getting the same problem with my hotmail. Do you have hotmail?
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christmastree15

Jan 4, 2010, 3:47 PM
Whew, I thought I'd have to replace my pretty pink curve. It was breaking my heart. Thanks for the info.
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christmastree15

Jan 4, 2010, 3:50 PM
Hi Alee,

I have a Time Warner Roadrunner account, I think lawman101 is right that its just the way things are. I was more worried that I'd have to replace the BB. I think what happended was I was on vacation and had more time to pay attention to how long it took to receive the notification because clearly this has been going on all along.

Thank you.
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lawman101

Jan 4, 2010, 5:12 PM
You're welcome "Tree". If you use your vzw.blackberry.net account you will get email immediately, and it seems alee gets email right away using GMail. I use an ISP, like you, and there is usually a delay. However, as I was reading your post I actually got an email on my Curve before it hit my Outlook inbox. Like everything else in life timing is everything.
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