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mottelerj

Nov 8, 2009, 4:54 PM
Ok dont get mad at me, esp for my spelling or grammar. lol im just a consumer!

ok so i have the tour and its an ok phone but my bf got the droid yesterday and i love the fact it does multiple internet explorers and the camera is pretty awesome! (i got the tour bc i use the internet and apps a lot and the camera was 3.2 and i take a lot of pictures with my phone.)

ive had my tour since a week or so after it released and now i want the droid.

i had no idea they were going to release a phone like that that soon!! i wouldve waited!!

what should i do??

should i do multiple exchanges till tehy just give me a new model?

any other suggestions?

thanks and please please dont be rude everybody has this problem of envy at some poin...
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Menno

Nov 8, 2009, 5:01 PM
They won't switch you from a Tour to a Droid.

Your best bet is to do what I did, which is buy the phone retail and sell your Blackberry for a couple hundred dollars on ebay/to a friend.

If you Tour is still in good condition, you can get 2-300 for it, the retail on the Droid is 549, so that is a net cost of 349-249
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mottelerj

Nov 8, 2009, 5:03 PM
see its in amazing condition bc ive had a skin it and a case on it the entire time and i have 2 extra batteries and an extra battery charger (total of 3 batteries. one in the phone, one in my purse, and one charging)
wonder how much i could get with all of that??
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mottelerj

Nov 8, 2009, 5:04 PM
oh and how much is the droid at full retail?
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Menno

Nov 8, 2009, 5:26 PM
it is 596 in my store, you can get it from the website for 559
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Menno

Nov 8, 2009, 5:07 PM
add another 20-60 for the acc. Remember, reselling never gets you your investment back, but it makes the new investment easier to handle.

If you get the droid, download:
Advanced Task Killer: Droid is a multi tasking machine, this will help you free up memory

Documents to Go (there is a free one for word excel): so you can open them if people send you documents.

I also highly recommend Meridian, if you plan on watching movies on your phone.. movie playback is a lot better in it than the default player, music playback is better as well
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herbf

Nov 15, 2009, 10:22 AM
W/ the extra batteries and accessories I think you could fetch about $350, the I would look for a Droid online, try Amazon or a place like Wirefly, you should be able to get the phone for around $500 which would be $150 net.
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Azeron

Nov 8, 2009, 5:08 PM
LOL You resemble the customer I spoke of in my Confession post a few weeks ago. What makes you think you have right to a Droid? Unbelievable the sense of entitlement that people have. THIS is why carriers should get out of the business of selling handsets. If this customer had bought his Tour directly from RIM, he would realize that he will NEVER get a Motorola phone such as the Droid simply because he lies about having an issue.
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mottelerj

Nov 8, 2009, 5:11 PM
i never said i was entitled i said i wanted it and im a concumer. thats y i said not to get mad or be man bc i am a standard consumer. i want want all consumers want.
the best and latest.

we also want the cheapest way to get it.
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Azeron

Nov 8, 2009, 5:23 PM
This is a sensitive subject for me because when I worked in Tech I had customers call in lying about phone issues in thinly veiled attempts to get new handsets. It never failed. Whenever a new handset was released here come those liars complaining about their phone demanding the Storm demanding the 6800, 755, and on and on. Quoting polices that did not exist. Yes, lying about your handset not working just to try to get another model is wrong. But the problem is really that these carriers prostitute themselves to sell air. This would be akin to ExxonMobile, Chevron, and Shell subsidizing the cost of automobiles in order to get consumers to use them exclusively. It is a silly and broken model and hopefully in the future a correction can...
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mottelerj

Nov 8, 2009, 5:28 PM
well i understand how frustrating it can be for ppl to do that but why let it get to u?? if they want a new phone and uve done everything u can to convince them theres nothing wrong with theirs, send them a new phone. itll make ur day a lot easier to just send them the phone and not think about it again.
as long as youve done everything you can and all the troubleshooting for their issue you wont get in trouble.
itll make ur day easier if you just do what people want, then people are happier with the service.
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Azeron

Nov 8, 2009, 5:34 PM
No. Would you run your business in that manner. At Verizon the reps have a sense of ownership. You may say "It's not your money?" Oh, but it IS. When the company is profitable they actually share a small portion of those profits with the employees. So it is in every employees best interest to not give away the store. I guarantee you right now there are thousands of liars who have perfectly working phones calling in trying to get something for nothing. Again I say, No!"
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mottelerj

Nov 8, 2009, 5:36 PM
i just think u take it too personally and let it get to u.
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Menno

Nov 8, 2009, 5:45 PM
you try having your paycheck eaten away by charegbacks from people lying to cheat the system.


What you don't understand is that every time a rep makes an exception to policy, they are taking money from their own pockets. it is IMPOSSIBLE not to take that personally.
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mottelerj

Nov 8, 2009, 5:46 PM
i work in customer care for a cell phone provider.
if vzw customers arent happy then vzw wont be happy.
that will hurt ur paychecks worse in the long run.
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Menno

Nov 8, 2009, 5:48 PM
no, verizon customers are happy.

it's only a small percentage of customers that arn't happy.

And if it would cost the company money (aka make the customer unprofitable) to make the customer happy, it is better for the company to have that customer unhappy than it is to lose money.

The days of "the customer is always right" and "always say yes" are swiftly drawing to an end. Thank goodness.
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mottelerj

Nov 8, 2009, 5:51 PM
but theyre not yet at an end thats why there are hopes 🙂
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Menno

Nov 8, 2009, 5:53 PM
Yep, thank you for proving Azeron's point. You are a typical unethical consumer. The fact that you are actively looking to cheat the system to get what you want, and you are glad that this is still an option is really sad.

So.. thanks to an attitude like that we now have 350 Etfs, mandatory data requirements, hard data limits on tethering, what else do you have to ruin for the average consumer in your crusade to save a few dollars?
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mottelerj

Nov 8, 2009, 5:53 PM
i started out telling u i was a typical consumer and not to get mad lol
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Menno

Nov 8, 2009, 5:56 PM
you're not the typical customer.

you are the less than 5% of customer who do everything in their power to screw over other customers and companies in an effort to serve themselves.

And I'm sorry, but when people steal money from me I get mad. if you don't, then how about you just hand your purse over to the next person you talk to and tell them to take whatever they want out of it so that they can be happy with you.
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mottelerj

Nov 8, 2009, 5:57 PM
hey im trying to see if there is another way BEFORE i try to screw them over if i was just doing whatever i could to screw them over i wouldnt have posted about trying to get it before i called tech. i woulda just called tech and boated to you guys after!
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Menno

Nov 8, 2009, 5:59 PM
I really hope when you call in you get a smart rep who tags your account as a scammer right away.
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epik

Nov 11, 2009, 2:07 AM
The "other way" is called accepting the fact that you want to buy something else, thereby paying the correct price for it.

Any business that gives away the money in the cash register simply to appease the customer hasn't really made any money. The key to business is finding a fair balance between what's needed to make profit and what keeps the majority of customers satisfied and willing to continue business with you. Giving away too much money will ultimately land you out of business, despite your many "loyal" customers. Not giving enough of your time, money, and energy to a customer will cause unsatisfied customers to leave, driving you out of business again, but this time with no customers to mourn you.

The carrier has devised a s...
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Azeron

Nov 8, 2009, 5:53 PM
Hallelujah! Say it again, Menno.
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greggmh123

Nov 9, 2009, 11:21 PM
If the whiny customer is that unhappy, have them go to the company for whom "mottelerj" works and get free phones every time a cute new one is released.

See how long "mottelerj" keeps that job!

Gregg
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Azeron

Nov 8, 2009, 5:52 PM
No. It will not. It Verizon sets a precedent of replacing a handset every time someone demands a new one when there is nothing wrong with the one they have, consumers will continue to lie costing the company millions. Who needs customers who cost more revenue than the send? Everyone makes Sprint the butt of jokes for firing those customers who were calling their C in excess of ten times a month on average. But those customers were COSTING them more revenue than they were paying to Sprint.
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Menno

Nov 8, 2009, 5:35 PM
Because reps are held to quotas and profitabity, if a rep sends a new phone to any customer who calls and and demands them, that customer is soon jobless.

I don't work in tech support, but it wouldn't surprise me if they have a quota where only a certain % of their issues can end with a new phone shipped until they get put under investigation.

Handing out new phones to customers when there is nothing wrong with their device is the absolute worst thing a company can do.

If you do what customers want, they demand more from you.
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mottelerj

Nov 8, 2009, 5:37 PM
hey i said to do everything u can and troubleshoot it the best u can
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Menno

Nov 8, 2009, 5:39 PM
right, but then you said "just give them a new phone" that should rarely, if ever be done.

If it is a defective phone, the only thing they should get as a replacement is another phone of that make/model.

Someone calling in and trying to lie to a rep to get a new toy (as Azeron was talking about) is the absolute worst type of customer to try and help.
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mottelerj

Nov 8, 2009, 5:41 PM
yeah if youve done the best u can give them the new phone.
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Menno

Nov 8, 2009, 5:43 PM
no


there are very set guidelines for when a new phone should be shipped out. If they do not meet those guidelines, they should NEVER receive a new phone. Period. a pissed off customer who pays etf and ports out is a lot better than maintaining that customer and losing money on them.
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mottelerj

Nov 8, 2009, 5:45 PM
well obviously if youve done everything u can they have met those guidelines. and it takes way more money to gain a new customer than to keep a current one and the more times u have that person calling in cost vzw more money.
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Menno

Nov 8, 2009, 5:49 PM
No, if the customer is lying to try and get their way, troubleshooting is pointless, and there is no way those guidelines can be met.
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greggmh123

Nov 9, 2009, 11:37 PM
Wrong again! If you give in to the lying scumbag, he/she will do it over and over again, knowing that enough childish whining will get them what they want.

It's like watching a four year turn a parent into a tool by complaining until the parent gives in. My parents meant it when they said "No!" I am SO GLAD that I was raised by parents 40 years older than I, and who taught me a decent set of values, such as not being a lying thief.

Your parents should be slapped for what they taught (or failed to teach) you!

Gregg
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Azeron

Nov 8, 2009, 5:43 PM
That's what I am talking about. Troubleshooting is useless when the customer on the other end is lying about there being a problem.
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greggmh123

Nov 9, 2009, 11:15 PM
Some consumers are adult enough and intelligent enough to realize that we have to uphold our end of the contract. Stop being such an impatient child, wait out your contract, and upgrade properly when you get the chance.

Or, fork over a ton of money to buy the Droid, then be unhappy with it in a month or so when something "better" comes out, then go through this whining process all over again.

Grow up!

Gregg
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mottelerj

Nov 10, 2009, 5:25 AM
ok, you obviously didnt read the entire thread so until you do keep your opinion to yourself, thanks.
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greggmh123

Nov 14, 2009, 3:57 AM
I did read the whole thread, and I understand precisely the kind of person you are.

Me, me, me...it's all about me. That is who you are.
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mottelerj

Nov 8, 2009, 5:12 PM
and btw jerk aka Azeron, backl when i was having problems with my HTC handset they gave me a motorola hmmmmm so yes sometimes they do switch manufacturers.
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Menno

Nov 8, 2009, 5:24 PM
they switch to a similar device though.

The manufacturer has nothing to do with it. If you have a tour, a non-touch screen, global capable device, why would they switch you to a Touchscreen, CDMA only device?

For those types of exception changes, there is a grid of which phones can be switched out for certain models. I highly doubt the Tour and the Droid are near each other. Also, they only do this if you have significant issues with your current device, which you don't. attempting to "cheat" the system to save a few bucks will only come back to hurt you because the company will have to make practices more restrictive to minimize loss (aka ETF increase)


As I said, sell the Tour, buy the droid at retail. This way you still h...
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mottelerj

Nov 8, 2009, 5:31 PM
yeah and im looking into that im just trying to explain to him/her not to be mad at me bc im trying to save money and get what i want. i understand it frustrates reps and everything but dont take it personal and dont let it get to you.
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crazyeaglefan236

Nov 15, 2009, 11:44 AM
Why would I not take someone cheating a system personal? Heck, my STI and VARS depend upon profit. So your openly admitting to wanting to take up store time, company money, and reps aggrevation just to save you money...why would someone take that personal?

I believe that part should have just been left out. Just simply ask: I want the Droid but am not eligible. I have a Tour. What is my best and cheapest way to get out of the Tour and into a Droid? Enough said...
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Azeron

Nov 8, 2009, 5:26 PM
Certainly, a manager can make an exception. Managers can do pretty much anything that they like. But look what the end result was of that manager making an exception. You had it done once and now you are willing to LIE to take advantage of a situation.
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mottelerj

Nov 8, 2009, 5:29 PM
i am just trying to find out what is the CHEAPEST way to get the phone. who doesnt want that??
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Menno

Nov 8, 2009, 5:38 PM
cheapest way is to buy one retail. If you are under contract there are only 2 ways to get a new phone.

-Pay retail cost
-add a line and give that new line your old phone


anything else is either an exception, or it is cheating the system. you only got a tour a few months ago, there is NO WAY you'd qualify for an early upgrade.
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mottelerj

Nov 8, 2009, 5:39 PM
i know i dont qualify but that is why i am asking i am trying to get reps advise before i do anything like cheat the system. u should be happy that i consulted with u first.
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Menno

Nov 8, 2009, 5:41 PM
no I shouldn't, because you're considering cheating the system.

Go buy a phone retail. Continue to buy every phone retail. Trust me, the up front cost is a killer, but if you are a person who absolutely NEEDS a new phone shorter than every 10/20 months it is both your cheapest, and most ethical option
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mottelerj

Nov 8, 2009, 5:44 PM
look i waited my upgrade period fair and square, i had the pearl and waited and waited and waited for a better phone no complaints or cheating. the tour came out and i didnt see anything else better on the horizon so i jumped. vzw released the droid shortly after. the droid is more of what i need than the tour. i dont travel. i mainly want the amazing camera and full browser and keyboard and apps!
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Menno

Nov 8, 2009, 5:46 PM
the camera on the tour is better than the camera on the Droid, by quite a bit. The droids camera will improve with software updates, but who knows when that will be.

It's been a well known secret that Verizon was getting android phones since this summer.
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mottelerj

Nov 8, 2009, 5:47 PM
secret. well there ya go. share the info ppl! haha!
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Menno

Nov 8, 2009, 5:51 PM
It's not a secret.

Bookmark Engadget, phonescoop, and Boygeniusreports.


It is not the responsibility of a rep to break an NDA to satisfy someone's curiosity when the information is freely available else ware. it is up to the consumer to stay informed.
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mottelerj

Nov 8, 2009, 5:53 PM
well a rep should ask when a person is upgrading "what features are u looking for in a phone?" then it will hit them!! hey! wait! we're coming out with a phone shortly that she will like even better! AND if we get her to upgrade when it comes out shell have a 350.00 etf instead! financially its a better decision for vzw to tell her bout this than have her cheat the system when it comes out!!
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Menno

Nov 8, 2009, 5:56 PM
reps CANNOT release information about devices before they are officially announced by their company. if they do, they risk their job.

No customer is worth losing a job over.
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Azeron

Nov 8, 2009, 6:04 PM
Well said.
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prizbilla_babykilla

Nov 9, 2009, 10:50 PM
we did you mook
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BlueNinja

Nov 9, 2009, 8:59 PM
theres always a way to cheat the system! trust me! I have done it before with many carriers.. its bad.. but i made peace with it. read your contract, there are ways!! TRUST ME! 😈
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greggmh123

Nov 9, 2009, 11:44 PM
Yep, and rapists, bank robbers, child molesters, they've all made peace with it, so it must be OK!
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mottelerj

Nov 10, 2009, 5:23 AM
i cannot believe ppl are comparing trying to get a cheaper phone with

"Yep, and rapists, bank robbers, child molesters, they've all made peace with it, so it must be OK! "

that is hilarious!
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BlueNinja

Nov 10, 2009, 1:04 PM
it is hilarious! haha but you know what you got into.. there verizon fanboys what do you expect lol.

We are not scammers.. but more bargain shoppers. 😎
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epik

Nov 11, 2009, 2:18 AM
I usually call the cops when that kind of "bargain shopper" is in my store.
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greggmh123

Nov 14, 2009, 4:00 AM
It has NOTHING to do with whether or not I like VZW. It is merely my disgust at her dishonest, thieving attitude.
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greggmh123

Nov 14, 2009, 3:59 AM
No, I am comparing the "I do what I want and it's OK, because **I** am OK with it" attitude of yours and the person who made that comment to which I replied.
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Azeron

Nov 8, 2009, 5:46 PM
Ethical... I think that is the key word. I'm not feeling an ethical vibe from this person.
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Azeron

Nov 8, 2009, 5:39 PM
I don't. Not by any means necessary. I guess if you found someone's wallet with three hundred dollars in it you would keep it? It's the same thing. Except what you are suggesting is lying AND stealing.
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mottelerj

Nov 8, 2009, 5:40 PM
so u are saying when u buy something you dont try to get it for the cheapest price available?
like if u buy a washer and dryer u dont look for promotions? u just buy it for full retail and dont shop around? hmm
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Menno

Nov 8, 2009, 5:54 PM
you're not shopping around, you are trying to use promotions that are not available for you because you already used them.

There is a big difference between comparing prices at different stores, or lying at a store to try and get a better price.
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mottelerj

Nov 8, 2009, 5:55 PM
i am ASKING if ther are any promotions! haha! u guys are so funny! u get so emotional!
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Azeron

Nov 8, 2009, 5:56 PM
Oh. Sorry. No there are no promotions.
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mottelerj

Nov 8, 2009, 5:58 PM
thanks 🙂
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Menno

Nov 8, 2009, 5:58 PM
"should i do multiple exchanges till tehy just give me a new model?"

is not asking for promotions, it is asking for ways to cheat the system.


you'll notice that I did give you the cheapest way to replace your phone in your first response. It is your continued unwillingness to accept that yes, you will have to pay a premium to always get what you want, that Azeron and I are arguing against.
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mottelerj

Nov 8, 2009, 6:00 PM
no there could be a person who i like hey! you can also do this! thats y i am asking for other suggestions thats why the entire time weve been having thistalk ive been taking the first persons advise and looking on ebay but you guys get so emotional and worked up about this and take it to personally to even realize or ask!
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Azeron

Nov 8, 2009, 6:03 PM
Well, I freely admit that customers lying to get what they want really burns my arse. Ten years dealing with this sort of thing will do that. That is why I cannot wait until LTE rolls out. Let the manufacturers deal with the liars.
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Menno

Nov 8, 2009, 6:06 PM
haha.. could you imagine someone calling apple? (4g iphone with ubernewmusthave feature is announced)

Previous iphone user calls in... "hi, I've been having issues with my iphone, it's really frustrating me, you should give me one of the new ones."

Steve Jobs: "Lol! I'll give you one for 800 dollars."

Customer: I was hoping for one for free.

Steve Jobs: Sorry, but I like money. have a nice day
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Azeron

Nov 8, 2009, 6:11 PM
Exactly! People complaining because a phone was released three months after they purchased their phone would NEVER happen to Mercedes. "I just bought a new E Class three months ago and now your 2010 model is out. I don't want to be stuck with this 2009 model for six years. It is OLD now. Trade out my 2009 for the 2010 for free. NOW!"

*Click*
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Menno

Nov 8, 2009, 6:15 PM
Yeah, if people think dealing with Carrier customer service is annoying and we "don't care about customers." I'd love to see them try and get free phones out of LG, Moto, RIM.

"oh, you have a warranty issue with your device? Send it back to use and we'll ship you a replacement (or your fixed device) in 3-4 weeks. Don't have a spare phone to use in the meantime? I'm sorry to hear that. if you want to purchase a brand new phone today, we can give you a loyalty credit of $25 dollars and we'll overnight it for only an additional $80.
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Azeron

Nov 8, 2009, 6:28 PM
That's how it was when I worked for Alltel and AT&T years ago. Problem with phone? Bring it to our main service center in town and we will give you a loaner (antiquated phone) send your phone off to be repaired. See you in a month. Don't call us...we'll call you.
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Menno

Nov 8, 2009, 6:03 PM
Because the "alternatives" you are asking for will all cost someone their paycheck, perhaps their jobs if they are habitual with caving to customer demands.

There is nothing wrong with your current phone, so going for an early upgrade is not an option.

You just got your current phone a few months ago, meaning you do not qualify for an exception upgrade.

If you do somehow find someone to cave to your demands now, when the next cool device comes out (be it a new android, blackberry, etc device, or even a CDMA iphone) you'll want to do the same thing.

It's not a good thing to encourage unprofitable behavior. As the saying goes, if you give a mouse a cookie, he'll want a glass of milk.
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epik

Nov 11, 2009, 2:15 AM
I realize this addition is old now, but I have to point this out to the Original Poster (not Azeron).

For the record, as a manager, I can assure you they do not do whatever they want, every time. They are held to standards and guidelines as well.

I've seen stores with zero budgets for discounts because of mismanagement. I've seen managers let go because they give away the farm.

And I can assure you, the manager did not get that job because they were good as giving away money. Quite the opposite, in fact.
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Azeron

Nov 8, 2009, 6:22 PM
At the end of the day I am mainly here because I am bored. Thank you for starting this thread. This debate has helped me hone my argument in favor of unsubsidized handsets. Thanks!
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Menno

Nov 8, 2009, 6:26 PM
Azeron, you know that everything should be free because carriers buy everything for free, and reps actually have the ability to conjure money out of thin air to pay for their lives.

Obviously, any penny that a carrier charges is pure profit for the owners.

For that matter, everything is actually free. as a consumer, it is my right to get whatever I want for nothing because the sole reason this economy exists is to make me happy.


Argue against that. 😎
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mellowlen62

Nov 9, 2009, 6:32 PM
Where, pray tell, have you been? They've been talking about the Droid for awhile now. And by the way, there will always be a NEW device coming out - one bigger and badder than the one you currently have. So why don't you research and buy a phone that meets your needs instead of looking to have the next toy that all your little friends can ooh and ahh over?? Sorry, nothing personal. Don't get all mad about it.... 😁
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prizbilla_babykilla

Nov 9, 2009, 11:05 PM
mottelerj is just a tard...

i HATE people like this. they expect, because they pay for service every month, that they deserve what ever, when ever, for nothing. they dont understand that reps loose money when they get things for free.

mottelerj, i'll GIVE you my droid. my personal phone. just got it yesterday. BUT, the catch is, i get to take whatever i want from you. and i want $600... Deal?
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BlueNinja

Nov 10, 2009, 12:42 AM
Give her a break shes just trying to find a right deal and save money. my goodness people. If you verizon reps were not reps you would do the same thing!!!!

And another note.. is Verizon the honest company then?? I think not! Verizon rips off there customers and rapes, robs, and molest peoples money too. I'm just saying, so i think its fair game!!! No company or person is perfect!
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Azeron

Nov 10, 2009, 1:00 AM
I'm not a Verizon rep. I've worked for them in the past as well as AT&T. I don't like scammers.
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BlueNinja

Nov 10, 2009, 1:05 PM
I dont see it as that.. i see it more as.. bargain shoppers. or better yet.. we are robin hood. and well verizon is the greedy king. 😛
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mellowlen62

Nov 10, 2009, 10:29 PM
Nobody forced you to be a Verizon customer. Go get raped by another company then. In fact, its the scam artists out there that end up making companies raise their prices and do everything in their power to stop the fraud. So stop crying and stop being the problem.
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Menno

Nov 11, 2009, 9:20 AM
Actually I wouldn't because I don't actively try to rip any company off. I read the T&C and if I accept them I keep them.

I did this well before I was a rep, well before I even had a job.

Also, I've had verizon for years (since before I was an employee) I've never had the billing issues my brother, who is on att, and my father, who is on sprint had. In fact, I've had less issues with verizon than my mom did when she had a tracfone.
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crazyeaglefan236

Nov 15, 2009, 11:48 AM
Blueninja is communist. So many consumers are turning that way. They do not want to have to read anything. They want the government to dictate selling price/terms/product/market...etc. Seems to me a communist way of government.
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matonater

Nov 10, 2009, 11:21 AM
your boyfriend looks like a homo
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Azeron

Nov 14, 2009, 12:40 PM
I am surfing the forum and I see THIS thread again. I'm like, "Someone replied to this thing again?" Don't get me wrong... I replied to this posting a lot the first day it appeared and even then I was just railing against dishonest customers.

Menno's first reply hit it dead on:

"They won't switch you from a Tour to a Droid."

That's really all there is to it. The Droid is a downgrade in some respects from a Tour. Game over.
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