Blackberry Reps calling stores...
Hi Everyone,
I just had a rep from Blackberry (RIM) call asking all kinds of questions about the Storm, how well is it selling, what are the issues, how many have you had returned, what is the Storm's main competitor in your market, etc. He also asked my personal opinion on the phone and what I thought needed to be fixed...all I have to say is, BRAVO RIM!!! This is really good and I'm glad RIM is doing this. The rep also said that most complaints are over the software and RIM is definitely aware of the issues (even after the update) and they plan on pushing another update soon. Just thought I'd share...anyone else getting calls?
I just had a rep from Blackberry (RIM) call asking all kinds of questions about the Storm, how well is it selling, what are the issues, how many have you had returned, what is the Storm's main competitor in your market, etc. He also asked my personal opinion on the phone and what I thought needed to be fixed...all I have to say is, BRAVO RIM!!! This is really good and I'm glad RIM is doing this. The rep also said that most complaints are over the software and RIM is definitely aware of the issues (even after the update) and they plan on pushing another update soon. Just thought I'd share...anyone else getting calls?
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Sounds like a sucker call if you ask me. Why the hell would RIM call a store and ask them?
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We had this as well. It was the rep my manager met at the tech seminar he went to, so unless it was some elaborate stalking of him, the call was legit.
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llama said:
Sounds like a sucker call if you ask me. Why the hell would RIM call a store and ask them?
duh , I dont know.....maybe because WE ARE THE ONES SELLING THEM FACE TO FACE TO THE CONSUMERS AND WE HERE THE REASONS WHY THEY ARE BEING RETURNED?
I am taking it yu were never a rocket scientist?
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I guess you're the non-rocket scientist. So, some guy calls up on the phone and says, hey, I'm from RIM, tell me how many units of of the Curve or whatever you sell in a month? What is your cost? What is your revenue? Blah blah blah...and you just readily give out that info over the phone.
I'm glad you don't work for me!
I'm glad you don't work for me!
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I'm not making this up and hmm strange they must be "pranking" every store in my company since almost all of them got a call from a RIM rep today or yesterday. This isn't the first time that I've had a RIM rep call, in May our company was running a BB selling contest and they were running promotions where you'd get a gift card if you answered certain questions right or you led your sale with a BB. Trust me, RIM is very proactive in their marketing and training, they are really focused on the Storm. I attended a Storm/data presentation a couple of weeks before the Storm was released and I was told by both RIM and Verizon that this would be the most heavily marketed phone in Verizon or RIM's history and they are definitely fulfilling on tha...
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he is making up nothing. this was planned by RIM months ago, no matter how the launch went. And it is not like RIM reps dont come to stores and check on us to begin with .... we have had all 3 of my locations called today as well.
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Really? they have nothing better to do than call busy verizon stores? And they called 3 in your area, which means they're going to be calling pretty much every store in the US? lol that's hilariously ridiculous...
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Why is it ridiculous?
I got a call at my store as well from a rep just wondering if I had any questions and he gave me a dealer help-line for help in the future.
I think it's a great idea. Their huge phone just dropped and they want to follow-up and get feedback. I dot the same in sales.
It has nothing to do with "having nothing better to do" at all.
You should erase yourself...
I got a call at my store as well from a rep just wondering if I had any questions and he gave me a dealer help-line for help in the future.
I think it's a great idea. Their huge phone just dropped and they want to follow-up and get feedback. I dot the same in sales.
It has nothing to do with "having nothing better to do" at all.
You should erase yourself...
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Our local rep comes INTO our store. Verizon corporate doesn't allow us to give out sales figure information to our vendors, but the vendor has limited ability to visit the store and inquire about customer feedback. They have a very thin tightrope of opportunity. Locally, the Palm and Samsung reps have been asked to not visit stores because of how they've interacted with employees and customers.
Anyone who responds to these calls needs a common sense check.
Anyone who responds to these calls needs a common sense check.
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Anyone who responds to these calls? Are you just mildly challenged or do you really have no clue what u r talking about?
Get a position of some importance and you will know that these type of calls do nothing but benefit the consumer and our company.
Get a position of some importance and you will know that these type of calls do nothing but benefit the consumer and our company.
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I work for Verizon. I am certain that they wouldn't want me sprouting off my opinions, collected customer impressions, and hearsay to a vendor representative. As much as I like Verizon, I fully recognize that they have a very specific route for relaying information between the company and our vendors, and calling stores to "see what we think" is not how they would go about any of this.
I've seen two vendors in my area BANNED from visiting and calling stores because they pushed the limit of appropriate contact with retail store employees.
I'm not saying the information wouldn't be useful to someone - I'm saying that any vendor who was allowed to talk to the employees in a store would be accompanied by a corporate representative to pro...
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I've seen two vendors in my area BANNED from visiting and calling stores because they pushed the limit of appropriate contact with retail store employees.
I'm not saying the information wouldn't be useful to someone - I'm saying that any vendor who was allowed to talk to the employees in a store would be accompanied by a corporate representative to pro...
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epik said:...
I work for Verizon. I am certain that they wouldn't want me sprouting off my opinions, collected customer impressions, and hearsay to a vendor representative. As much as I like Verizon, I fully recognize that they have a very specific route for relaying information between the company and our vendors, and calling stores to "see what we think" is not how they would go about any of this.
I've seen two vendors in my area BANNED from visiting and calling stores because they pushed the limit of appropriate contact with retail store employees.
I'm not saying the information wouldn't be useful to someone - I'm saying that any vendor who was allowed to talk to the employees in a store would be accompanied by a
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Considering the non-disclosure statement I signed specifically stated this, and I'd prefer to avoid termination and possible litigation, then, yes, I bow before Mother Verizon TM
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Yikes you had to sign an NDA? 😳 Wow never knew they were so strick with their employees, my employer doesn't mind us giving certain info out, I did have them check to make sure it was a legit call and it was (they talked to our Indirect Account Manager w/ VZW).
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Retail employees are the worst at giving up information, DESPITE the NDA. It's gotten to the point of not telling us anything (which is why NO ONE knew anything official about Storm until a week before launch).
I just worry that the NDA could be enforced if corporate security could prove you violated it. Corporate people call our store all the time checking on what we say to people.
I just worry that the NDA could be enforced if corporate security could prove you violated it. Corporate people call our store all the time checking on what we say to people.
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That's not good, if I had signed a NDA I would definitely abide by it, but I didn't so I'll answer questions as long as they aren't too invasive.
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we have a RIM rep that visits our store on a monthley baisis, and asks the same questions, so the questions seem legit, just over the phone is kinda wierd
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