Billing Issues
I am a very p offed customer at this point. Pretty much to start I went into the store and had my main line phone switched to a env2 and all went fine except they experienced switch issues preventing the phone from immediatly being switched to the line and some how resulting in 3 lines added to my account 2 of which were cancelled previously and one I had never seen before. Funny thing is the line that they added for whatever reason was charged an ETF and the other two had insurance added. Of course intially I called customer service to resolve it - 4 days and 3 calls later no progress. I went back to the store and they agreed to have all the charges dropped on the added lines because it was their error. This was July the 11th. On July the 2...
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Sounds like you have been very patient in trying to resolve this problem.
It's time to get pissed and demand that verizon fix their mess up! ( some will not agree with my approach) but if it was me I would call them up ask to speak to a manager and kick it up a notch and get pissed about it. I don't care how many times I called, I would not get off the phone until I 100 percent assured that this bs situation was resolved!
good luck
It's time to get pissed and demand that verizon fix their mess up! ( some will not agree with my approach) but if it was me I would call them up ask to speak to a manager and kick it up a notch and get pissed about it. I don't care how many times I called, I would not get off the phone until I 100 percent assured that this bs situation was resolved!
good luck
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lnknprkbas said:
So I am sitting here as a loyal customer for over 6 months
lol
I just couldn't read any further than this!!
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I think it would be a good idea to visit your local store. I know at our corporate location, we are to take care of the issue and provide a resolution that very same day. Sometimes, an issue can take quite a bit of research to find the exact mistake and the amount that needs to be creditted or fixed.
There are tactful ways of getting a solution. You dont have to scream and shout. Just politely ask for the store manager and have them sit down with you and have them fix the verizon wireless error. Keep in mind, that 99.99% of the time that if the error is a human error and not a system error that it wasnt done with malicious intent. So dont raise your voice or go crazy. Sometimes showing a little muscle or using the "deact" threat may work...
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There are tactful ways of getting a solution. You dont have to scream and shout. Just politely ask for the store manager and have them sit down with you and have them fix the verizon wireless error. Keep in mind, that 99.99% of the time that if the error is a human error and not a system error that it wasnt done with malicious intent. So dont raise your voice or go crazy. Sometimes showing a little muscle or using the "deact" threat may work...
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I know that when I worked in a store I appreciated the calm approach from customers. A customer deactivation did little to persuade me to take action, as it didn't directly effect me and was often just a hollow threat. I've had customers swear at me, which only made me want to kick them out of the store - swearing is about a juvenile as you can get.
And the worst - the people who stand there and stare at you, expecting you to perform something akin to turning water into wine (like making a signal suddenly appear at someone's house). I'm sorry, if the company was called "VINSIDEGUY WIRELESS" and I was the owner, I would certainly take whatever steps were necessary to repair the issue. I'm just a guy in a store who helps customers wit...
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And the worst - the people who stand there and stare at you, expecting you to perform something akin to turning water into wine (like making a signal suddenly appear at someone's house). I'm sorry, if the company was called "VINSIDEGUY WIRELESS" and I was the owner, I would certainly take whatever steps were necessary to repair the issue. I'm just a guy in a store who helps customers wit...
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good stuff, vinsideguy. i am right with you on all of those points.
Of all the things i have learned from working with vzw throughout the years, is how to be a good customer. if i have an issue with a product or service i purchase, i dont go crazy and throw a fit. i simply walk into a store or call, and calmly explain my situation because i know how it is on the other side of the counter.
i like the emphasis on PEOPLE too. we are people behind the counter, not robots. so when you have an issue, go to the store with an open mind and just be cool. it we made a mistake, we'll fix it.
Of all the things i have learned from working with vzw throughout the years, is how to be a good customer. if i have an issue with a product or service i purchase, i dont go crazy and throw a fit. i simply walk into a store or call, and calmly explain my situation because i know how it is on the other side of the counter.
i like the emphasis on PEOPLE too. we are people behind the counter, not robots. so when you have an issue, go to the store with an open mind and just be cool. it we made a mistake, we'll fix it.
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Just to tell you I cannot tell if you are being rude or sarcastic but the past 6 months have not been any easy cake walk as well with this company. I have been a metro pcs customer for 4 years but due to service I needed a carrier that could give me the service I need. Problem now is they wont give me the customer service I need so 6 months is a long time for me for being in contract.
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Well here is my problem I have been patient since last week and last month. I am very serious, I work CSR for a smaller provider out of PA called Immix Wireless. I know about the whole if you called to block it then we will not refund it thing, however problem is is that we did not request a block of the vcast vpak for $15 but all of the extras that the voyager had to offer. So when I called the first time they said they put the dispute in for a credit of the charges. I called my store and they said these were errors on their part and that they were putting in a request for it. He also clearly notated the account. I called back to customer service the next day, first time was David, this time its Amanda. Amanda tells me that it would likely ...
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Don't listen to some of the people that have responded to you.
Regardless if you have been a customer for 6 months or 6 years, it's messed up for how you are being treated when it comes to you billing issues.
I can't believe some of the people's responses.
You really need to visit the store that messed your account up. You need to make one trip and make sure the balance is right before you leave the store. Since they were the ones that messed everything up.
Customer service is not going to be very helpful because of how high your bill is in the first place, they are going to assume you are lying to get out of a bil, plus you are dealing with a large balance.
So my advice is visit the store that messed you up, hope you remem...
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Regardless if you have been a customer for 6 months or 6 years, it's messed up for how you are being treated when it comes to you billing issues.
I can't believe some of the people's responses.
You really need to visit the store that messed your account up. You need to make one trip and make sure the balance is right before you leave the store. Since they were the ones that messed everything up.
Customer service is not going to be very helpful because of how high your bill is in the first place, they are going to assume you are lying to get out of a bil, plus you are dealing with a large balance.
So my advice is visit the store that messed you up, hope you remem...
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Oh I remember full well. The guy has been helping us for about 2 months and I know the store manager just about on a personal level now so I feel I have no problem bringing to them.
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Good luck, Sir. Good luck.
I hope they take care of you, being a "loyal 6-month customer" and all... LoL
But seriously, good luck! :-)
I hope they take care of you, being a "loyal 6-month customer" and all... LoL
But seriously, good luck! :-)
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Let me tell you for all those who joke over my loyal for 6 months comment. To be honest the company i work for does so much and has such lower prices that most of them dont end up staying because we are a lower end provider as far as phones and feature services go. So thats why I say loyal. Especially since I have also shelled out over $500 to $600 for phones already.
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Don't do that. The guyz on here really hate when people tell how much people are putting into their phone service. It's fuels them into very uncanny responses.
Just follow my advice and go to the store and make sure it's taken care of before you leave. Customer Service isn't going to help you, they are going to tell you go to the store.
Just follow my advice and go to the store and make sure it's taken care of before you leave. Customer Service isn't going to help you, they are going to tell you go to the store.
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Let me give you a little inside verbology, and then ask you a question.
On a Nationwide plan (which has the $1.99/MB data rate BUILT INTO it), you can block certain aspects that might cause a charge if they are used. Again, the $1.99/MB is standard - not an add on feature that is plugged into the plan.
If you want to block Mobile Web, we add "Mobile Web Block." If you want to block downloads, we add "Block Application Downloads." If you want to block video downloads, we add "Block V-Cast Video Downloads."
Browsing for a ringtone, game, or application charges you $1.99/MB PLUS the download. Blocking Application Downloads prevents you from browsing for ringtones, games, and applications - but does not block Mobile Web.
Browsing...
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On a Nationwide plan (which has the $1.99/MB data rate BUILT INTO it), you can block certain aspects that might cause a charge if they are used. Again, the $1.99/MB is standard - not an add on feature that is plugged into the plan.
If you want to block Mobile Web, we add "Mobile Web Block." If you want to block downloads, we add "Block Application Downloads." If you want to block video downloads, we add "Block V-Cast Video Downloads."
Browsing for a ringtone, game, or application charges you $1.99/MB PLUS the download. Blocking Application Downloads prevents you from browsing for ringtones, games, and applications - but does not block Mobile Web.
Browsing...
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Ok my content is ringtones - understandable as I did them before the block was requested. The $415 stems from MB usage which was 200 mb. We requested a block of mobile tv, vz navigator, and any downloads that can be performed outside of ringtones and such as I know if you have the application then it is possible. They tell me that we requested a block of the mobile web and what was told from me by Amanda is then when the feature is blocked that the 1.99 per mb charge is automatically added by the system. Wouldn't this only be true if the feature was remobved and that if the feature was only blocked I would still be paying for it? However working as a CSR for Immix Wireless I know block means keeping one from using it as in i.e. you still pay...
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Let's cover one thing first:
The Nationwide plan you're on does not have a $1.99/MB FEATURE. It is a billing rate that is part of the plan. There is nothing that you can add, subtract, turn on or off, concerning the $1.99/MB transfer rate. What you CAN do, however, is BLOCK certain features from operating, which fall under the standard $1.99/MB transfer rate.
In other words, the $1.99/MB rate is there no matter what. Even if you have VCast VPack, it's still there, but VCast VPack overrides that rate. Essentially, you pay $1.99/MB, or you pay $15/month for unlimited data browsing at no additional charge.
Blocking doesn't change the rate in any way, it simply prevents you from doing something that would have charged the $1.99/MB ra...
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The Nationwide plan you're on does not have a $1.99/MB FEATURE. It is a billing rate that is part of the plan. There is nothing that you can add, subtract, turn on or off, concerning the $1.99/MB transfer rate. What you CAN do, however, is BLOCK certain features from operating, which fall under the standard $1.99/MB transfer rate.
In other words, the $1.99/MB rate is there no matter what. Even if you have VCast VPack, it's still there, but VCast VPack overrides that rate. Essentially, you pay $1.99/MB, or you pay $15/month for unlimited data browsing at no additional charge.
Blocking doesn't change the rate in any way, it simply prevents you from doing something that would have charged the $1.99/MB ra...
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