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device initation fee

thegoodlife

Apr 23, 2008, 6:38 AM
What a terrible fee to charge the customer!!... 👿
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llama

Apr 23, 2008, 7:29 AM
um, the other carriers charge an upgrade fee.
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thegoodlife

Apr 23, 2008, 11:59 AM
Esn switches, alternate upgrade fees can cost upward of $40.00. Customers are subsidizing the 700mhz costs.
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Kagehiru

Apr 23, 2008, 1:21 PM
Yah, we call that "retail"
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Katiadp

Apr 23, 2008, 1:49 PM
This is a message from our northeast area president.


Once a device is opened from a box, it can’t be sold as new. Since we subsidize every device we sell a customer — gross adds and upgrades — the cost of swapping out thousands of additional devices every month is in the tens of millions of dollars. Doing so will help the company save millions in unnecessary expense. Making sure customers invest the time upfront when choosing a device will enhance their experience with us.
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