6 calls to Verizon Customer service and STILL NO HELP!!!
😢 It seems that more people than 1 is having major problems with Verizon customer service. I have contacted them 6 times and nobody knows how to help. I even went to the corporate store and of course, no help.
Simple story--put blackberry on plan on Jan. 27 and found I was being charged $29.99 & $44.99 for unlimited data plan--(Yes, both plans, 1 blackberry, yes I know I have to have a data plan--but 2???). Took blackberry off plan on Feb. 6 because I couldn't get it straightened out after calling customer service. Now I receive bill and in addition to both charges---I was also charged minutes for data usage on blackberry also. 6 calls later--no help. 2 phones on contract--1 contract ran out on Dec 1, 2007--Other 1 runs out on March ...
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Simple story--put blackberry on plan on Jan. 27 and found I was being charged $29.99 & $44.99 for unlimited data plan--(Yes, both plans, 1 blackberry, yes I know I have to have a data plan--but 2???). Took blackberry off plan on Feb. 6 because I couldn't get it straightened out after calling customer service. Now I receive bill and in addition to both charges---I was also charged minutes for data usage on blackberry also. 6 calls later--no help. 2 phones on contract--1 contract ran out on Dec 1, 2007--Other 1 runs out on March ...
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georgiadaisy said:...
😢 It seems that more people than 1 is having major problems with Verizon customer service. I have contacted them 6 times and nobody knows how to help. I even went to the corporate store and of course, no help.
Simple story--put blackberry on plan on Jan. 27 and found I was being charged $29.99 & $44.99 for unlimited data plan--(Yes, both plans, 1 blackberry, yes I know I have to have a data plan--but 2???). Took blackberry off plan on Feb. 6 because I couldn't get it straightened out after calling customer service. Now I receive bill and in addition to both charges---I was also charged minutes for data usage on blackberry also. 6 calls later--no help. 2 phones on contract--1 contract ran out on
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This is another classic case where having an attorney write a letter for you to Verizon will get their attention. Perhaps you're not getting to the right people to help you - a letter written on law-firm letterhead will get their attention and get you the help you need. Go to www.prepaidlegal.com/hub/alansills and look at our legal plans - contact me via email from the link on that page or call me 561 676 1205 if interested.
Alan Sills
Alan Sills
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Do you drum up a lot of business this way? You probably should have PMed this as it could constitute advertising.
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Interesting thought - did not know I could PM via this forum. In any case, people should know that our services can help them. That said, I am a very satisfied verizon customer and have been so for years. I have also had a few billing issues, but since I am an excellent communicator was able to get to the right person at Verizon each time and get the resolution I wanted (and deserved). Since many are not as effective communicators as I, our service helps them. Its not hype or an attempt to abuse the forum, just sharing the 'news'.
Alan Sills
Prepaid legal independent associate
561 676 1205
Alan Sills
Prepaid legal independent associate
561 676 1205
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profsci said:
This is another classic case where having an attorney write a letter for you to Verizon will get their attention. Perhaps you're not getting to the right people to help you - a letter written on law-firm letterhead will get their attention and get you the help you need. Go to www.prepaidlegal.com/hub/alansills and look at our legal plans - contact me via email from the link on that page or call me 561 676 1205 if interested.
Alan Sills
dont spam this site!!! 🙄 lame
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Real companies are proud to pay for ad space.
Is that your real number? I hope it rings off the hook!!!
Is that your real number? I hope it rings off the hook!!!
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profsci said:
This is another classic case where having an attorney write a letter for you to Verizon will get their attention. Perhaps you're not getting to the right people to help you - a letter written on law-firm letterhead will get their attention and get you the help you need. Go to www.prepaidlegal.com/hub/alansills and look at our legal plans - contact me via email from the link on that page or call me 561 676 1205 if interested.
Alan Sills
The assumption is a letter signed by a lawyer means business. That is not the case in this highly litigious society. Maybe long ago when the legal profession was much more respected. Not today.
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Agreed on the legal profession, however, a letter from a lawfirm (at a minimum) will usually get the attention of the supervisors in customer service and as is often true with the "squeaky wheel", it gets greased. The issue as I read it from the original post is to get a fair resolution to what started out as a clerical error.
Al
Al
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You mean the letters from attorneys? I am only a marketing associate, so, I'm not sending any letters, only marketing the service. Personally, I had an issue with a computer manufacturer to whom a letter was sent and the issue was then promptly resolved (it caught the right persons attention.)
Frankly, with Verizon, any issue I have personally had have always been solved through my calls to customer service and I've been (in general) satisfied with the handling of those issues. As my first note indicated, some (many?) people are poor advocates for their cause when they have a situation that needs to be resolved and that is where a letter from a law firm can do what they were unable to do for themselves.
Al
Frankly, with Verizon, any issue I have personally had have always been solved through my calls to customer service and I've been (in general) satisfied with the handling of those issues. As my first note indicated, some (many?) people are poor advocates for their cause when they have a situation that needs to be resolved and that is where a letter from a law firm can do what they were unable to do for themselves.
Al
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Personally, I would only use the 'letter from a law firm' approach as a last resort. With my own carrier, it seems that I'm better off dealing with customer care than I am dealing with the company's lawyers. Customer care won't try to get me to pay for their time. ;)
Also, most carriers have clauses preventing customers from actually taking them to court, only to arbitration. So the legal route can be downright expensive and unproductive.
But I suppose if they've been nailing you to the wall...
Also, most carriers have clauses preventing customers from actually taking them to court, only to arbitration. So the legal route can be downright expensive and unproductive.
But I suppose if they've been nailing you to the wall...
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AvgJoe said:...georgiadaisy said:
😢 It seems that more people than 1 is having major problems with Verizon customer service. I have contacted them 6 times and nobody knows how to help. I even went to the corporate store and of course, no help.
Simple story--put blackberry on plan on Jan. 27 and found I was being charged $29.99 & $44.99 for unlimited data plan--(Yes, both plans, 1 blackberry, yes I know I have to have a data plan--but 2???). Took blackberry off plan on Feb. 6 because I couldn't get it straightened out after calling customer service. Now I receive bill and in addition to both charges---I was also charged minutes for data usage on blackberry also. 6 calls later--no help. 2 phones on
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AvgJoe said:
I believe it's time to look at your options.
AvgJoe--- stay in the At&t forum and stop being their fanboy in Verizon's house.
I've seen your ridiculous posts all over the place in this forum and they're all just a waste of space. I like at&t, I respect at&t, respect most of their posters (such as hardcorehavok, etc.) but give it a break. You and BROWN should just go elope somewhere (although BROWN has gotten better, maybe he's too good for you now).
This customer's issue should have been resolved on call ONE or your first visit to the store. A credit should have been kicked down at some point. But the one thing that is not the Corporate store's fault is that our customer care is being outsourced to a third ...
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I believe it's time to look at your options.
AvgJoe--- stay in the At&t forum and stop being their fanboy in Verizon's house.
I've seen your ridiculous posts all over the place in this forum and they're all just a waste of space. I like at&t, I respect at&t, respect most of their posters (such as hardcorehavok, etc.) but give it a break. You and BROWN should just go elope somewhere (although BROWN has gotten better, maybe he's too good for you now).
This customer's issue should have been resolved on call ONE or your first visit to the store. A credit should have been kicked down at some point. But the one thing that is not the Corporate store's fault is that our customer care is being outsourced to a third ...
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tgoace said:I apologize for how PRC has treated you. I hate them, they suck. I know more about what I'm calling in about than the damn outsouced tech/customer support rep.
I thought Verizon had their own call centers and did not outsource them to third parties. This might explain the terrible experience I had a few months ago when calling customer service. I couldn't believe the way I was spoken to.
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LGVZW1 said:tgoace said:I apologize for how PRC has treated you. I hate them, they suck. I know more about what I'm calling in about than the damn outsouced tech/customer support rep.
I thought Verizon had their own call centers and did not outsource them to third parties. This might explain the terrible experience I had a few months ago when calling customer service. I couldn't believe the way I was spoken to.
It started happening in 2007. It's about 50/50 if you get actual CARE or PRC.
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tgoace said:LGVZW1 said:tgoace said:I apologize for how PRC has treated you. I hate them, they suck. I know more about what I'm calling in about than the damn outsouced tech/customer support rep.
I thought Verizon had their own call centers and did not outsource them to third parties. This might explain the terrible experience I had a few months ago when calling customer service. I couldn't believe the way I was spoken to.
It started happening in 2007. It's about 50/50 if you get actual CARE or PRC.
Go figure.......
So much for the grand Customer Service Veriazon claims.......
When will people learn following the crowd so...
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LGVZW1 said:
I thought Verizon had their own call centers and did not outsource them to third parties. This might explain the terrible experience I had a few months ago when calling customer service. I couldn't believe the way I was spoken to.
It started happening in 2007. It's about 50/50 if you get actual CARE or PRC.
I can't believe Verizon is outsourcing like that. Hopefully it doesn't get as bad as Sprint's outsourced customer service. When I had my bad experience for the first time with Verizon a few months ago, the way I was spoken to by the rep on the phone made me want to switch immediately. Eventually as the days passed, I calmed down about the situation.
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OP i know you're frustrated, but it seems completely ridiculous that this problem can't be correct quickly..cal1 611 back again and ask to speak to a supervisor this should be an easy fix.
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BROWN27 said:
OP i know you're frustrated, but it seems completely ridiculous that this problem can't be correct quickly..cal1 611 back again and ask to speak to a supervisor this should be an easy fix.
Thanks to everyone that has written in to the forum. But I really don't think there will be a call # 7 to customer service. I intend on pursuing this issue with management, not just a supervisor. I am currently sending numerous letters to different addresses at Verizon. (I will try to post all addresses to send your problems to later) Someone will eventually help me. Also, even if they don't---one phone contact expired on 12/1/07 and the other one on 3/1/08.
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I'm sorry to hear that this has happened to you. I used to work for VZW customer service for 4 years and agree that 6 calls for an issue resolution is outrageous. I obviously don't have access to your account but is sounds like this should be something that should be fixed rather easily.
If you do not want to call back to VZW customer service, I would suggest that you go to this url http://www.verizonwireless.com/b2c/contact/in dex.jsp
It will take you to the contact us section of the website. Emails from the website are forwarded to an executive relations team who will contact you within 24-48 hours. The executive relations team is very experienced and should be able to correct your situation quickly.
If you do not want to call back to VZW customer service, I would suggest that you go to this url http://www.verizonwireless.com/b2c/contact/in dex.jsp
It will take you to the contact us section of the website. Emails from the website are forwarded to an executive relations team who will contact you within 24-48 hours. The executive relations team is very experienced and should be able to correct your situation quickly.
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I can readily understand a hesitation to call customer care again, there's really no excuse for not getting it resolved in the first call, or even the second. I agree with vzwkelly, go with the website and the internet response team or call data support. Level2-4 blackberry support have been there long enough to understand and not to shy away from the problems you're describing. Typically there are system checks to prevent the wrong feature or duplicates from being added to an account, so it shouldn't have happened in the first place.
I'm sorry.
I'm sorry.
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wow sorry to hear about your problem
its pretty obvious from what you said that VZW is at fault, not you.
I cant believe you are having such difficulties getting it resolved. I would think it would not be to hard to remove the duplicate plan and issue you credits for the charges...
its pretty obvious from what you said that VZW is at fault, not you.
I cant believe you are having such difficulties getting it resolved. I would think it would not be to hard to remove the duplicate plan and issue you credits for the charges...
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As everyone has stated "I would think it wouldn't be a problem". It seems that Verizon customer service does not really care and by the way--at the end of the conversation they always ask "have I answered all your questions today" Which I always reply, no you have not helped me at all. They reply "thank you" and hang up. Interesting concept, isn't it???
I would welcome pm from any Verizon wishing to help me.
Thanks everyone!!!
I would welcome pm from any Verizon wishing to help me.
Thanks everyone!!!
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There are always accounts that are going to fall through the cracks even with the best customer service. I bet if I put up a website I could find thousands of these situations on each carrier.
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vzwkelly said:
There are always accounts that are going to fall through the cracks even with the best customer service. I bet if I put up a website I could find thousands of these situations on each carrier.
I understand falling through a crack.......I cannot see falling through SIX cracks...Something has to be crumbling with that many cracks.....
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Isn't that a tad gay? I didn't even know it was possible to attach a regular PDA plan to a blackberry.
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when your contracts are finished..switch to at&t. while the dark empire (vzw) has ha ha the pearl..we have the curve..
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I too, have had the same experience, mostly with corporate stores. It doesn't help either when customers get on this forum with a legitimate complaint and then get blasted with negative attitudes from Verizon employees. All they are doing is proving the point that they don't care about the customer. If you people don"t want to listen to the complaints, then you are in the wrong business.
Everybody bitches about how Sprint cus. care sucks, yet if enough people get tired of the treatment at the CS level with Verizon, what do you think is going to happen? Just some food for thought.
Everybody bitches about how Sprint cus. care sucks, yet if enough people get tired of the treatment at the CS level with Verizon, what do you think is going to happen? Just some food for thought.
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I agree that people who are asking for help should not have to deal with the peeing matches between the different fanboys.
However, this is a public forum where some of the people who have to listen to complaints all day long sometimes come to vent about customers who call to say they have "legitimate" complaints such as I went over my minutes this month and don't want to change my plan and you should give me credit. Or my son dropped in the toilet and I want a free phone and I'll speak to your manager if you don't give me one.
I agree that people should not be bagged on if they have a legitimate concern but I also don't think that judgement of people in this forum should categorize how all employees feel.
However, this is a public forum where some of the people who have to listen to complaints all day long sometimes come to vent about customers who call to say they have "legitimate" complaints such as I went over my minutes this month and don't want to change my plan and you should give me credit. Or my son dropped in the toilet and I want a free phone and I'll speak to your manager if you don't give me one.
I agree that people should not be bagged on if they have a legitimate concern but I also don't think that judgement of people in this forum should categorize how all employees feel.
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To the original poster, have you looked or could you list the dates you were billed for each plan at different prices..ie 1/1/08 - 1/5/08 $44.99 plan and 1/6/08-2/1/08 $29.99 plan, pls ck your statement. The system (least I have NEVER seen it) allow 1 ph line to have duplicate data plans on the same line, with the same dates... It would "INDICATE ERROR" and just wouldn't take the change. For the data plan to overlap the same dates just doesnt seem realistic therefore while may both plans may be showing on the bill but covering different dates of service.
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Also, not questioning you, but I have never seen a BB bill minutes of use for internet. Maybe want to print your entire bill so if you call you can have the info on hand as to what the questions/concerns are, makes it much easier to understand when reviewing
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i have seen a bb bill for minutes. in some way when the esn was changed someone put premium and national enhanced service access instead of the plans. when you look at the bill there are data calls when the bb was on there. that should not happen. what i also saw was if the bb was activated for a short period of time with a data plan then removed it would go and bill minutes instead of taking it from the unl plan
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i have also seen on regular phones it has the pay as u go kb feat $0.015 instead of natl and premium netw causing kb usg when it should use minutes. unfortunately the system isnt perfect causing these billing issues
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sprintluv said:
Well they say sprint sucks!Well not as bad as ve 🤭 rizon! 😁 😁 😁 😁
Do not ever talk that way about Verizon, they are a perfect company!!!!! with the best Phone!!!!! and the Best coverage!!!!! with the Best customer care in the WORLD!!!!!!! and everything that is best in this world has a check mark in front of it!!!!!
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no carrier is perfect. if you ask anyone you will hear horror stories about all carriers but also some good ones. its all about who you talk to. you will finally get a rep that actually reads their info available to them and solve their issues. before i got promoted i was one of those reps. i would solve billing issues that had been going on for months. not everyone is like that. no matter if you are direct or out sourced. im sorry this happened to you and i hope it gets resolved
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vzw is the worst. I don't think they employee people that have graduated high school. You should switch and move onto Boost mobile
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switch.. we have rollover..and alot of exclusive phones .ie iphone, blackberry curve
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