If you were in charge of marketing for vzw...
What plans and/or features would you change? And how? For instance, would you add minutes to the rate plans and keep them at the same price? Would you lower the rate plans? Would you add a variation of rollover?
Please give thoughtful answers with as little trolling as possible.
Please give thoughtful answers with as little trolling as possible.
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I would lower their rate plans. they're kind of expensive for the network have to offer
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I would add rollover minutes, that's the most frequent suggestion I get (in customer service). Since the term "rollover minutes" is probably copyrighted, I am not sure what it'd be called though.
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lilgabe1 said:
What plans and/or features would you change? And how? For instance, would you add minutes to the rate plans and keep them at the same price? Would you lower the rate plans? Would you add a variation of rollover?
Please give thoughtful answers with as little trolling as possible.
I wouldn't worry about voice too much, as VZW and ATT's plans are pretty much exactly the same there. If you wanted supercheap voice you'd already be on T-Mobile, or clinging to the sinking ship that is Sprint.
I'd focus instead on data and prepaid, both of which could stand to be more competitive. INPulse really needs to get rid of those silly 'Daily Access' fees which drive so many ppl away. 😕
Someth...
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sprints voice network is better, cheaper, and offers more... the customer service just sucks tho VRZ fanboy
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da309392 said:
sprints voice network is better, cheaper, and offers more... the customer service just sucks tho VRZ fanboy
I'm sorry... what was that? I couldn't hear you over the sound of customers stampeding away from Sprint. 😲
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let me try to call you from a verizon phone... damn... can't here you through the static.
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That's one of the funniest things I've ever read. I didn't know Sprint even worked!
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I would do away with the Nationwide Price plans. I would get everyone back on the Americas Choice plans and offer earlier nights and weekends at a cost of 8.00 single line and 16.00 for family share plans. In my opinion the Nationwide MB plans are not working there are many people upset about the MB charges and not being disclosed on what bills and what doesn't. There are far too many credits being given and as a company this new rate plan can't be making money
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http://www.engadgetmobile.com/2008/02/03/verizon-t-m ... »
http://www.businesswire.com/portal/site/home/index.j ... »
Verizon Wireless and T-Mobile Tie for First Place in VocaLabs Customer Service Study
MINNEAPOLIS--(BUSINESS WIRE)--Vocal Laboratories Inc. (www.vocalabs.com) today announced the results of its 17th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies.
During the three months ending December 31, 2007, Verizon Wireless (NYSE:VZ) and T-Mobile (Deutche Telekom AG) tied for the top honors, earning "A’s"...
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http://www.businesswire.com/portal/site/home/index.j ... »
Verizon Wireless and T-Mobile Tie for First Place in VocaLabs Customer Service Study
MINNEAPOLIS--(BUSINESS WIRE)--Vocal Laboratories Inc. (www.vocalabs.com) today announced the results of its 17th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies.
During the three months ending December 31, 2007, Verizon Wireless (NYSE:VZ) and T-Mobile (Deutche Telekom AG) tied for the top honors, earning "A’s"...
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I would offer a family plan with lower minutes than the 700. I have two phones on my plan and many of the people I call are Verizon also, so I would never come close to the 700 minutes a month on their new plans. Why can't you offer a plan with fewer minutes? I might then stack on the additional features.
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when I called about making some changes, I was told there were no lower plans if I wanted to get the Voyager. I may have to try again.
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I would equal ATT in everything I could and take all the bushes away that keep people from Verizon's supposedly better network.
Roll Over, Obex File Sharing, etc.
Make the network the ONLY real difference then see if it's really that much better. I think many including myself are more than willing to suffer a few dropped calls now and then rather then give up ONE national DIGITAL network with no IN Network and out of network feature differences in other words if you get a signal to make a cal you get ALL services, Roll Over, Obex file sharing, Native GUI, more phone choices from more manufacturers. Getting popular phones first,
If Verizon had all of these things the network coverage would be the ONLY difference. If Verizon's was ...
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Roll Over, Obex File Sharing, etc.
Make the network the ONLY real difference then see if it's really that much better. I think many including myself are more than willing to suffer a few dropped calls now and then rather then give up ONE national DIGITAL network with no IN Network and out of network feature differences in other words if you get a signal to make a cal you get ALL services, Roll Over, Obex file sharing, Native GUI, more phone choices from more manufacturers. Getting popular phones first,
If Verizon had all of these things the network coverage would be the ONLY difference. If Verizon's was ...
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Acutally, I would do everything I could to distinguish myself from AT&T. I would offer services that other carriers don't have. I would allow customers to use their own equipment and their own software products and just let them use the network. (Oh wait, I think they are already planning on doing that!)I would also be working on getting LTE set up with their European parent company so that they can offer equipment that AT&T and others can't. (Oh wait, their doing that too!)
As far as voice pricing is concerned, the only thing I would do is lower the amount of plan overages by at least half.
In other words, other than overage pricing, I think VZW already has things under control.
As far as voice pricing is concerned, the only thing I would do is lower the amount of plan overages by at least half.
In other words, other than overage pricing, I think VZW already has things under control.
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I still find it amazing how many people that post in these forums think the general public cares about OBEX exchnage enough to go with a particular carrier. I would imaging the "open network" coming down the pike would eliminate that gripe, as well as the native UI complaint.
I would say the vast majority want a phone that makes and receives calls well on a consistantly good network, then everything else is gravy.
You want a phone because it's popular, get a Razr. Most popular phone out there.
I would say the vast majority want a phone that makes and receives calls well on a consistantly good network, then everything else is gravy.
You want a phone because it's popular, get a Razr. Most popular phone out there.
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