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Verizon Data Plans prohibit video use

DaveHancock

Sep 13, 2007, 10:39 AM
I have a Treo with Verizon and pursued whether I can access DirectTV's Superfan mobile broadcasts. If you are not familiar they feature a mobile friendly video broadcast of NFL highlights. The definitive answer I received from Verizon Wireless was the unlimited data plan does not allow video.

I ask if I could add a feature and do Internet video, the answer was no.

Here is an excerpt from the email thread for anyone that wants to dispute it. I spent the afternoon talking with AT&T, to them unlimited data really means unlimited.

Verizon quote:
"If you have shows saved in video format from Direct TV they can be viewed on the Treo 650 or any other PDA/Smartphone that we have. Viewing videos saved on the device or memory card are not...
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Moruitelda

Sep 13, 2007, 10:43 AM
All of our documentation on the product lists clearly that restrictions apply, including streaming audio and video, running file servers, and exceeding 5 GB transfer/month.

It should be possible, but if you break 5 GB, your service will be shut off. These caps exist to ensure that network performance is as high-quality as possible - these type of applications eat bandwidth.

I don't think it's been marketed well, but there's almost no chance of getting these restrictions lifted, since they exist to protect network quality and speed for people using their connections for traditional uses.
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DaveHancock

Sep 13, 2007, 10:58 AM
Thanks for your response:

The issue I have is that as a customer I am obliged to up hold the contract and with the following language:

"Data Plans and Features (such as NationalAccess, BroadbandAccess, GlobalAccess, and certain VZEmail services that do not include a specific monthly MB allowance or are not billed on a pay-as-you-go basis) may ONLY be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). These Data Plans and Features MAY NOT be used for any other purpose. Examples of prohibited uses includ...
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DaveHancock

Sep 13, 2007, 11:13 AM
I posted an error, AT&T has the same language as Verizon, so AT&T is not an option either. Does anyone know of a data plan that is truly unlimited?
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sangyup81

Sep 13, 2007, 11:46 AM
Sprint
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Moruitelda

Sep 13, 2007, 1:02 PM
But the speed will be significantly lower practically, despite the fact that both Sprint and VZW use Rev A, due to the fact that Sprint allows this. It's a Catch 22 - if you want the fast network, you go with VZW. If you want the freedom to stream video, you go with Sprint. But the speed might not be there, if you choose to do so, because everyone else is going to have the freedom to do the same, and the network infrastructure isn't there to support it.
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MissSLM07

Sep 13, 2007, 1:53 PM
Wow...you really want to view videos on your Treo that bad? 😕
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sangyup81

Sep 13, 2007, 2:01 PM
Anything that would benefit from speed in the first place is prohibited by VZW

And Sprint's EV-DO is rated faster by most reviewers anyway (holding signal strength equal)
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yeahright

Sep 13, 2007, 2:07 PM
i would imagine it is not a big deal with sprint because they have far less users using the network. Now if their customer base doubled you would probably see the same resctrictions.
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wombough

Sep 14, 2007, 1:03 AM
no because sprint has the spectrum available to do it. Verizon does not. THat is why sprint also has an evdo roaming agreement with alltel verizon would never allow roaming on their evdo network.

Sprint wants you to stream. And they have the backbone, and spectrum to provide it. Every tower is fiber optic so the bandwidth is there.
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nextel18

Sep 14, 2007, 1:58 AM
Some of these members have no idea what they talk about. What a shame.
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yeahright

Sep 14, 2007, 11:02 PM
Ok, then my question would be why did they not drop that money into strengthening their coverage, phones do not work where i live or work and i am not in the contry or anything crazy
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wombough

Sep 14, 2007, 11:11 PM
its really complicated to say were and why they go and provide service too. As far as droping money. It sometimes is not about money its about what spectrum is avaiable. Verizons has 51% of theirs in the 800 band which is maxed out. The have the rest in the pcs band which is the only band Sprint uses and has allot of spectrum in that band and another that they will deploy wimax on.

So its depends on allot of things as I said.
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nextel18

Sep 15, 2007, 8:57 AM
Because they don’t focus on building a network everywhere. They just focus on the sectors of this country that has money and try to figure out the economics of the whole situation and if they see fit that it is a good possibility then they will do it, if not they won’t. They can’t please everyone. Moreover, 1.9 GHz is hard to put coverage everywhere because there would be needed at least 3-5 towers in a given area to give sufficient coverage and obviously, towns reject a few so that limits the coverage. Look into the future, Sprint is actually spending heavily on its network. That co-location, with Nextel’s assets, gives them an advantage.
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yeahright

Sep 15, 2007, 9:23 AM
I live in a top 100 market, well about 10 minutes outside of it on the edge of a large suburb. I also work in a similar area, I am not out in the sticks here. I get EV-Do with Verizon in both places. Sprint gets nothing at my house and service is really poor where i work, a lot of times you must be outside to get service. Now if you switch your Sprint to roam you can pick up Verizon towers at my house, but still. At&t Works at my house as well, not as good but it works, Tmobile and Sprint I have to go outside to get anything, So I guess my experience has led me to think they should be focusing on strengthening network coverage over streaming movies, after all the first purpose of the device is to make a phone call.
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nextel18

Sep 15, 2007, 11:29 AM
Well remember, Sprint and T-mobile usually uses their data in the 1.9 GHz band while Verizon uses some of its DO in the 800 MHz band. Therefore, penetration and coverage would be better for Verizon than for Sprint and T-mobile. If both Sprint and T-mobile build, more towers in that area then you will see better coverage. Remember for every 1 tower that Verizon builds in a given area Sprint and T-mobile need to build at least 3 to cover the same distance. Not a lot of companies are willing to spend that extra expenditure on that if they see that there won’t be a return. In addition, if Sprint and Verizon set up a EV-DO roaming deal, which they probably won’t, that will also be better. Sprint and Alltel have an EV-DO roaming deal so ...
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duckbutter

Sep 15, 2007, 10:47 AM
While I understand what you are saying. I live very close to yeahright and what I don't understand are sprints commercials then. From time to time they run these commercials saying that they have the best network in the area and the most towers. I find those commericals hilarious. I actually have friends that are still stuck in contract with sprint and just about had enough. Thier service is awful and they constantly drop calls. So I guess what I'm saying is no they can't please everyone but you should have decent coverage in a big city that you claim you are the best.
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nextel18

Sep 14, 2007, 1:58 AM
That is 100% wrong. When you combine both Sprint and Nextel’s spectrum from 800 MHz, 900 MHz, 1.9 GHz, and 2.5 GHz they have more spectrum than many of the other providers combined. They wouldn’t have restrictions put onto their network because they already have a dominating EV-DO and that is why they can do all kinds of EV-DO roaming deals while Verizon cannot.
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yeahright

Sep 14, 2007, 11:09 PM
So you are telling me if sprint doubled their customer base they would experience 0 network slow down? i am not talking about a total meltdown but i would have to believe that would have some effect on the network.
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nextel18

Sep 15, 2007, 8:55 AM
I can’t say that there would be 0 network slow down because anything is possible but the likelihood of that happening is slim.
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yeahright

Sep 15, 2007, 9:03 AM
that is all I am saying, I think if we lived in the twilight zone and millions ported over to sprint and they had 60+ million customers we could be having a totally different conversation on this topic. I am not dogging on Sprint's network, But my understanding is verizon is worried about their network being able to handle that without having slowdown. Sprint does have far less users so they really don't need to worry about it since their tech is just as good.

But I doubt we will find out for a long time, and by then new technology will be out anyway
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nextel18

Sep 15, 2007, 9:08 AM
I mean you have a very good point because whenever there is an uptake in users the networks usually slow down performance wise, but Verizon doesn’t have a lot of spectrum especially if you are comparing it against Sprint and Cingular. They have the key 800 MHz for voice but not a lot of 1.9 GHz for data. Even T-mobile’s AWS spectrum purchase allows for at least 15-20 million additional users onto its networks and you know that the combination of spectrum that both Nextel and Sprint has, it will allow for a lot more. Therefore, as I said earlier, the likelihood that we will see a big performance drop is small given the spectrum position that the combined Sprint/Nextel has. Remember, they have in the 800 MHz, 900 MHz, 1.9 GHz and 2.5...
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wombough

Sep 15, 2007, 9:01 AM
why would there be? If maybe all 20 million more were in one geographical location. however each tower is backed by fiber. It really depends on what kind of line they have going to it. But since towers are limited by how many can connect and very rarly are they maxed out it wouldn't matter no matter how many subscribers they have. Its the same for DSL and Cable. They have a crazy amount of bandwidth. For instance my cable company has 15 OC12 lines and 2 oc48. Oc48 is 2.5gbps line. So it would take all users to use it and max it out at the same time for it to affect speed.
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yeahright

Sep 15, 2007, 9:06 AM
so does verizon use two cups and a string? If what you are saying is true then they I would have suggested they put the money somewhere else, say in more towers, It does not work where i live or work, So i guess adding coverage would have been more important to me.
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wombough

Sep 15, 2007, 9:09 AM
no they don't but the other side to it is spectrum. EVDO and Voice run off two differant ones. And verizon does not have enough to open it up. It is not that they don't have the backbone.
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nextel18

Sep 15, 2007, 9:10 AM
Wombough is right when it comes to capacity and coverage. Majority of what the carriers need to do is continue to expand on its efficiency by adding t1 towers and other equipment. Also putting more spectrum helps. Just some companies can’t do so.
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yeahright

Sep 15, 2007, 9:16 AM
Oh well, doesn't matter to me because i never even get remotely close to the cap, maybe when Verizon gets all their towers updated This restriction will be lifted. I have also never personally ran into anybody who has been kicked because of the restriction, customers, friends or coworkers and I know some of them stream a lot of video.
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nextel18

Sep 15, 2007, 11:33 AM
Well, they have to just more than updating towers. They need to acquire more “proper” spectrum.
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DaveHancock

Sep 13, 2007, 8:46 PM
First off Verizon does not sell any smartphones that actually run Rev A.

I don't know about you, but if web browsing and email is all I'm doing, then I can't consume the REV A. bandwidth.

To me its a matter of prinicipal. They want to collect the fees and pretend they are selling the same thing as Sprint, but really they are not providing equal funtionality. Somewhere in the marketing that should be clear. Not buried deep as a hyperlink from the terms and conditions.

PS, I tend to have calls dropped about once every other day on my existing Verizon line while at my house two blocks from the freeway. I update towers and software monthly, so it is not that problem.

I am gone to Sprint. If the quality is occasionally an issue, at l...
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lilmegan

Sep 14, 2007, 12:56 AM
second quarter verizon reported a dropped call rate of about .6%. I dont have the exact number infront of me. Keyword in your problem is probably "while in my house".
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ygbhen

Sep 14, 2007, 12:40 PM
Where do you get your information that VZ is faster than Sprint? Everything that I have read has stated that Sprint, data wise performs better than VZ and from personal experience with both, I would have to agree. 😕
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nextel18

Sep 14, 2007, 1:04 PM
Verizon faster than Sprint? 🤣 🤣 Verizon cannot even have EV-DO roaming deals while Sprint can. More importantly, Verizon has caps while Sprint does not. We all know about the capacity issues with Verizon, which is nonexistent with Sprint.
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woodywoody500

Sep 15, 2007, 3:24 AM
Cellular One's is. Though, we will be part of at&tingular come march. but hey, if they tell you that you are limited in the amount of data you can use after the change over, it would be a breach of contract and they would have to let you cancel your service with no etfs
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wombough

Sep 15, 2007, 3:27 AM
no they wouldn't since it is an add on service. Only core service which still today is voice. So if you are paying 39.99 and they up it to 49.99 that is a breach. Add on services is not part of a contract.
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woodywoody500

Sep 15, 2007, 3:43 AM
If you have something as part of your plan(which unlim data pkg would be considered part of your plan) and the rates are raised or lowered(ya right) then as stated on our contracts, we have to give the chance to opt out of the contract and cancel service. Since atatingular is purchase every facet of dobson, they are also purchasing our customer's contracts which means that they have to live up to what our contracts state or the customer can opt out with no penalty.
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wombough

Sep 15, 2007, 7:03 AM
read it again optional services are not part of your plan. That is why veizon did not let poeple out when the text rate went up.
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sansl3

Sep 13, 2007, 2:34 PM
is that for all phones or just the treo?
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sangyup81

Sep 13, 2007, 2:37 PM
all phones and data cards
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temp_name

Sep 13, 2007, 8:53 PM
Took ya long enough to complain about T&C that have been out for a over a year now, longer but I can't remember specifically when.

You're better off cancelling your service and going to Sprint. They'll let you do truly unlimited anything. Trust me, they're praying you'll come over to them.
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wombough

Sep 14, 2007, 1:04 AM
also when I had a treo on sprint it didn't' cost anything more then internet on a regular phone. Could be changed now but I don't know.
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JohnP007

Sep 14, 2007, 7:23 AM
I'm confused I called Verizon and they said if I get the unlimited data plan and add it to my voice plan (said it would be about $20 a month more) that you don't get the restriction and you have unlimited is that true? So then I would be able to slingbox or what ever?
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wombough

Sep 14, 2007, 7:46 AM
🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣


HELL NO!!!!!!!!!!!!!!!!!!!
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nextel18

Sep 14, 2007, 9:00 AM
To be blunt, there is enough evidence on here from many members including wombough and from myself with Verizon’s data policies and devices that if you just researched it you would see that the questions that you have are already been answered.

Verizon does not have a true unlimited data plan, because they have caps. Of course, the caps are quite high, but it does not mean it is truly unlimited. You would also have restrictions and if they do not have EV-DO somewhere, an obviously they probably do not have EV-DO roaming; you will just get 1x.

You could use sling box, but again check the restrictions list because they mention certain things like mentioned in this forum. (Video use etc...)

In short to your questions; no and...
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BlackMagik

Sep 14, 2007, 9:23 AM
You guys talk about going to Sprint because they are trul unlimited, however they have the same fine print in their T&C's they don't put an exact number on the limitation but this is directly from their website:

To protect our network, Services, or for other reasons, we may place restrictions on accessing certain Data Content (such as certain websites, applications, etc.), impose separate charges, limit throughput or the amount of data you can transfer, or otherwise limit or terminate Services. If we provide you storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services.

and...
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nextel18

Sep 14, 2007, 12:06 PM
Of course, all companies have restrictions in general to protect themselves from the services that they offer, but the evidence that you provided that appears to be Sprint’s does not state a data cap, while Verizon does.

My evidence is as such from Verizon’s; “A person engaged in prohibited uses continuously for one hour could typically use 100 to 200 MB, or, if engaged in prohibited uses for 10 hours a day, 7 days a week, could use more than 5 GB in a month. Anyone using more than 5 GB per line in a given month is presumed to be using the service in a manner prohibited above, and we reserve the right to limit throughput speed or immediately terminate the service of any such person without notice. We also reserve the righ...
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ygbhen

Sep 14, 2007, 12:36 PM
Get em! 🤣
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BlackMagik

Sep 14, 2007, 1:01 PM
I know I stated Sprint doesn't state an exact number for a cap.
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nextel18

Sep 14, 2007, 1:19 PM
Woops. I did not read the statement correctly, because you did say that “no one is truly unlimited… same fine print.” Therefore, I basically took that and thought you meant with that cap. Quite frankly, Sprint is actually unlimited while Verizon actually has that 5gig cap. Moreover, it might be similar fine print but not similar. No harm done. I am tired anyway from going out late and having fun. (My excuse)
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wombough

Sep 14, 2007, 11:17 PM
they as I have said encourage streaming in their commercials and everything. I have a friend that has a data card with them in NJ and uses it for everything. Home work out and about. He does not have another provider for Internet at home he uses his card. Can you imagine how much he downloads a month? 100's of gigs. He has had it for about a year now. Nothing ever said from sprint so I doubt they have any cap whatsoever.
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nextel18

Sep 15, 2007, 8:53 AM
I don’t think it is 100s of gigs because that is a lot. Many people I know don’t get to that data usage but it would be in the gigs that are for sure. I use sometimes 5gigs per month sometimes more.
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ralph_on_me

Sep 14, 2007, 1:26 PM
I don't know if someone already mentioned it, but whomever you spoke with at at&t was just blowing smoke up your butt for a sale.

Our PDA feature does not allow streaming video. It's written in our T&Cs the same way Verizon's is. You might ask about the Cellular Video service, and that's a bit different since it's a service from at&t. It isn't 3rd party.

The only option from at&t that would allow video streaming is a laptop connect plan.
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