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Woah, VZW's churn rate INCLUDES PREPAID!!!! Holy Moo!

Sponge

Oct 29, 2004, 11:27 AM
http://investor.verizon.com/business/wireless.html »



cripes... INCLUDING PREPAID! I'd like to see some prepaid only numbers....

If our churn is that low even with prepaid flunkies coming and going at whim, then our true post-paid churn rate must be low low low!
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jdhilzdsp

Oct 29, 2004, 1:55 PM
our postpaid churn from 2Q was a staggering 1.2%, our 3Q was 1.3%

Another thing i find funny is that T-Mo includes their Pre-pay in their net-adds numbers. They are being investigated for this because it misleads investors bc pre-paid has such high churn. T-Mo's churn last Q was 2.7%!!! and with their pre-paid they only had 1 million net adds.

I believe(correct me if im wrong) but pre-paid makes up either 11 or 17% of their cust base. Not very sturdy ground
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Sponge

Oct 29, 2004, 4:38 PM
yeah, just from my limited contact with prepaid customers when working for radioshack ( 2 yrs ) the churn rate has to be something like 30% of all prepaids... so if our churn figure of 1.6% or whatever it is includes that, the actual post-paid churn is probably only 0.75% 🙂 Nice to know, and comforting in those hours when there's nobody at my kiosk and the AT&T/nextel kiosk has 2 or 3 captivated customers...
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BBKahuna

Oct 29, 2004, 4:46 PM
Retail post-paid churn is a bit lower than 1.3% actually.
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