Poor show verizon
I'm saddened by Verizon's attempt at keeping customers. I came out of contract last week with my 5 Verizon lines but am an agent with Cingular. Experiencing both companies in my area they are fairly comparable. The only thing for me to decide on would be devices. So I went to my local Verizon store and explained what was going on. Said I can easily port my five lines, which are on the 6000 minute plan and all five have the $25 texting plan. We are heavy users. I said what can you do to keep me over here? I need good phones at a great price. The lady flatly said the prices marked is what we can do. Alright then...not what I was looking for. That was a corporate store. Next I went over to an agent store. Same story but with a free accessory on...
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What is it you wanted? Do you even know how to negoitate? The Store's low ball then you come back and say I want this, then you go back and forth till you get your Win/Win.
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No **** ****locke. Read through again, I wanted a good phone at a great price. I am a rep for Cingular, I know how it works.
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I think you went in bias. You know what can be done but think of what you would have done. As a sales person you know the more you give the less you make. And if you have done this for a while you know that you don't make as much on an upgrade as a new act. Thats why you can't negotiate that sale as well. Sorry buddy. Thats the life of a salesman. We know what we can do but noone is willing to do it for us. we don't work for free.
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You really do not know how to negotiate do you.
You have a made number of errors, first being vague on what you wanted.
You have to keep in mind that you were not dealing with Verizon Wireless... you were dealing with a person. Negotiations are about give and take. That rep you spoke to had no interest whatsoever in who you were, how much you paid, or how many lines you had. Why? Because there was no value in it for her. Why should she bend over backwards and accomodate you when you have expressed no value to her whatsover. The prices are what they are.
What you needed to do was find out her value... where does she make HER money. Then negotiate from that viewpoint. Make it a win-win and everybody will be happy. Or she ...
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You have a made number of errors, first being vague on what you wanted.
You have to keep in mind that you were not dealing with Verizon Wireless... you were dealing with a person. Negotiations are about give and take. That rep you spoke to had no interest whatsoever in who you were, how much you paid, or how many lines you had. Why? Because there was no value in it for her. Why should she bend over backwards and accomodate you when you have expressed no value to her whatsover. The prices are what they are.
What you needed to do was find out her value... where does she make HER money. Then negotiate from that viewpoint. Make it a win-win and everybody will be happy. Or she ...
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"And just an FYI people. Just because you think you spend alot of money on your cell phone service doesn't make you special. The prices are what they are and if you don't like it there are always other carriers."
The best thing I have read on here in weeks!!!!
It totally blew my mind the statements' I would hear back when I was CS. I just could not get over the attitudes and balls of people (for lack of better term). I LOVED the "I pay my bill every month, I'm never late, what are you going to give me"............. WELL CONGRATULATIONS MR.DUMBASS, you are a customer and as a reasonable human that is exactly what you should be doing!!!!! You deserve or demand something b/c you pay your bills??? WELCOME TO REALITY PEOPLE, paying your ...
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The best thing I have read on here in weeks!!!!
It totally blew my mind the statements' I would hear back when I was CS. I just could not get over the attitudes and balls of people (for lack of better term). I LOVED the "I pay my bill every month, I'm never late, what are you going to give me"............. WELL CONGRATULATIONS MR.DUMBASS, you are a customer and as a reasonable human that is exactly what you should be doing!!!!! You deserve or demand something b/c you pay your bills??? WELCOME TO REALITY PEOPLE, paying your ...
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Exactly.
I never understood why people think they can balk on their cell phone bill.
If you sign up for a 300min/25$ a month plan... you pay 25$ a month plus taxes, etc.
I'm glad I never worked in Customer service because I would have been fired for being rude and ignorant.
I never understood why people think they can balk on their cell phone bill.
If you sign up for a 300min/25$ a month plan... you pay 25$ a month plus taxes, etc.
I'm glad I never worked in Customer service because I would have been fired for being rude and ignorant.
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When they do "I pay my bill every month", I just explain... Did Verizon give you service every month? Did you get the X ammount a mins you asked for with X amount of PIX/TXT every month? Were you able to send and receive those calls and txt msg with little or no service interruptions, failed calls, dropped calls, failed txt/pix? Then the contract was fullfilled.... we did our part and you did yours.
I wish GM would bend over backwards for me, I would love to go into a dealer, just because I paid off my car and have low milage, and say.... I want a great car at a great price. GM will probably give me the same incentitives as everyone else, just call it customer loyality. If you don't have any negoitating skill and some sorta trump card lik...
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I wish GM would bend over backwards for me, I would love to go into a dealer, just because I paid off my car and have low milage, and say.... I want a great car at a great price. GM will probably give me the same incentitives as everyone else, just call it customer loyality. If you don't have any negoitating skill and some sorta trump card lik...
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I agree.
He probably wanted VZW to match his discounted rates from Cingular and the rep said no, I'm not losing my job for you and I don't blame her.
Of course this post could be all BS and he's just another spammer on the VZW forum.
Hey Rich, Eric... could you please do something to purge these BS posts?
He probably wanted VZW to match his discounted rates from Cingular and the rep said no, I'm not losing my job for you and I don't blame her.
Of course this post could be all BS and he's just another spammer on the VZW forum.
Hey Rich, Eric... could you please do something to purge these BS posts?
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adilus said:
What you needed to do was find out her value... where does she make HER money. Then negotiate from that viewpoint. Make it a win-win and everybody will be happy. Or she could have also been a c~nt. I have personally found the retention group when you call VZW customer service to be much better than a corporate store.
Best and most under recogized post of the week or month...That is very much true. If you walk in and go, 'I want the farm and I don't care if you, the salesperson, is screwed in the process', I don't know that anyone would be jumping at that.
Iknow lots about the car/dealership undustries and I don't go to the Jeep dealership kicking in the door and demanding. I teall them ...
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Green Jeep said:
Best and most under recogized post of the week or month...That is very much true. If you walk in and go, 'I want the farm and I don't care if you, the salesperson, is screwed in the process', I don't know that anyone would be jumping at that.
I have worked in sales all of my life (real estate) and its the basic core fundemental of sales.
I wish more people would understand these fundementals. If they did they would realize how much smoother the transaction would go.
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Why do sales reps expect everyone to understand their jobs.
Everyone can go and say if the public knew the fundementals of my job, everything would run smooth. The fact is not everyone knows how to do everybody else's job. We know how to do our job, and how to make our job easier. Sometimes people are just asking because they don't know.
And in response to customers saying they apend more money, they should get more. Some places do treat people that are high end users different, they get more, and it would come natural to them that the more you spend, the more special treatment you get, not just more minutes. And it is known in the cellular industry that the higher plans are more profitable then the low plans.
Everyone can go and say if the public knew the fundementals of my job, everything would run smooth. The fact is not everyone knows how to do everybody else's job. We know how to do our job, and how to make our job easier. Sometimes people are just asking because they don't know.
And in response to customers saying they apend more money, they should get more. Some places do treat people that are high end users different, they get more, and it would come natural to them that the more you spend, the more special treatment you get, not just more minutes. And it is known in the cellular industry that the higher plans are more profitable then the low plans.
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trucksmoveamerica said:...
Why do sales reps expect everyone to understand their jobs.
Everyone can go and say if the public knew the fundementals of my job, everything would run smooth. The fact is not everyone knows how to do everybody else's job. We know how to do our job, and how to make our job easier. Sometimes people are just asking because they don't know.
And in response to customers saying they apend more money, they should get more. Some places do treat people that are high end users different, they get more, and it would come natural to them that the more you spend, the more special treatment you get, not just more minutes. And it is known in the cellular industry that the higher plans are more profi
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I thought everybody understood what pre-approved meant in car and catalog sales..... It means they are inviting you to take out credit with them, inviting you to have your credit run in their store, not that they've checked you out already and want to give you money, just that they want you to come and and do something.
I used to work in credit department of a catalog, we would send pre-approved notices to 2 yos.....
I used to work in credit department of a catalog, we would send pre-approved notices to 2 yos.....
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yeah verizon used to do that but they've gone down hill drastically as far as cust. serv. goes. Im thinking of switching to tmobile or cingular to save money...i have been VZW customer for 5 years and lately, i've not been too happy w/ them.
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PS: If you think Vz cust service is bad, you would be disgusted at Cingular's.
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yeah i read the cingular forum...i don't think i'd switch to cingular. probably looking at Tmobile or verizon.
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T-Mobile's coverage is not nearly as big as anybody else's. Have you looked at Sprint?
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never had a problem with sprint overal. And when I do if you talk to the next person reasonable I was able to get money for my trouble everytime. I have maybe had 3 bad experiances in 7 yrs and I have gotten a 25 service credit for each one. Plus I have gotten a 10% loyality and free n/w starting at 7. And for adding a line I got unl net and pic/txt for 5.00. They will work with you.
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I used to sell Sprint, although I admit it was about a year ago. If I ever needed to call customer service for anything, it was at least a 45 minute wait time. That's not an exaggeration. My roommate at the time was a Sprint customer and had the same issues. It may have just been that area, but I wouldn't recommend Sprint to anybody because of it.
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I'll bet that your attitude went downhill as you progressed to each new store too. That probably didn't help much either. Just a guess.
And just so you know, indirect dealers cannot offer discounts on upgrades like direct dealers can. I would think that you would know this being a Cingular agent and all. Another guess, you haven't been an agent for very long. Knowledge is power.
And just so you know, indirect dealers cannot offer discounts on upgrades like direct dealers can. I would think that you would know this being a Cingular agent and all. Another guess, you haven't been an agent for very long. Knowledge is power.
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crxtreme89 said:
Knowledge is power.
Me like the knowledge. It give me smart. 🤣 😁 😛
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Wireless Buddy said:crxtreme89 said:
Knowledge is power.
Me like the knowledge. It give me smart. 🤣 😁 😛
Well hey alright! 😲
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So on an upgrade, your first line would've paid out decent enough for them to give you maybe $50 off of one phone. Upgrading the added lines pays crap, and at my particular location (granted, it's Cingular, but I can't imagine there's much of a difference) we actually break even when upgrading family talk lines and selling the phones at the marked price. You don't get paid out on features with an upgrade either.
So your entire five-line upgrade, at my company at least, would've made me maybe $25-$30 commission. Depending on if the rep makes hourly pay there or just commission, it would probably be in that range or (if they only make commission) maybe $50 or so. For five lines. What would you like them to do? Spend an hour upg...
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So your entire five-line upgrade, at my company at least, would've made me maybe $25-$30 commission. Depending on if the rep makes hourly pay there or just commission, it would probably be in that range or (if they only make commission) maybe $50 or so. For five lines. What would you like them to do? Spend an hour upg...
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Well i dont know about that... I work at a corporate vzw kiosk in the NE area, and a 6000 min primary alone pays me 133.50. plus other 4 lines, accs, and so on. if this was a paid deal (probably wasbt if no one budged) i would have given him a reasonable discount.
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WOW!!! 😲 I'm honestly shocked at the rude responses you've received. I too am a customer of VW and will leave once my contract is up in May. Mainly because of the rude reps you get when you call. Many of the responses sound like they are VW employees and the same ones we speak with. Not all customers are looking for a deal or free stuff and not all of us are uneducated that you work for a living. Its the attitude you get (the go F off attitude). The same one most of you gave this poor logger. As more people leave VW the less CS resp they'll need. Keep this in mind as you count your commissions- everything is realtive my friends. Try being nice- its so easy. 😁
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christmastree15 said:
WOW!!! 😲 I'm honestly shocked at the rude responses you've received. I too am a customer of VW and will leave once my contract is up in May. Mainly because of the rude reps you get when you call. Many of the responses sound like they are VW employees and the same ones we speak with. Not all customers are looking for a deal or free stuff and not all of us are uneducated that you work for a living. Its the attitude you get (the go F off attitude). The same one most of you gave this poor logger. As more people leave VW the less CS resp they'll need. Keep this in mind as you count your commissions- everything is realtive my friends. Try being nice- its so easy. 😁
Please don't ...
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So I want to know what you got from cingular waht kind of phone at what price and did you get a discount cause you work for Cingular cause thats not fair to put that into the mix.
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$25 texting plan?
Do you go into McDonalds and demand a cheaper bigmac because you eat there a lot? Or go to Sears and demand a free hammer because you buy all your hardware from them.
Do you go into McDonalds and demand a cheaper bigmac because you eat there a lot? Or go to Sears and demand a free hammer because you buy all your hardware from them.
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You went to direct stores and agents. Agents make squat on your upgrade and would have rather seen you port out anyway and Direct stores are regularly audited and need to have upgrades be compliant within strict guidelines.
I work at a direct store and will tell you that I hear this all the time. I wish there was more I can do for people in your situation as your money is important to the company, but there is a strict guideline I have to follow as my job is on the line for breaking such procedures. You would have been entitled to certain pricing that is no different from any other person with perks that would have included New Every 2 (if applicable), free phone book swaps, waived upgrade fees, and discounts on accessories. We have these...
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I work at a direct store and will tell you that I hear this all the time. I wish there was more I can do for people in your situation as your money is important to the company, but there is a strict guideline I have to follow as my job is on the line for breaking such procedures. You would have been entitled to certain pricing that is no different from any other person with perks that would have included New Every 2 (if applicable), free phone book swaps, waived upgrade fees, and discounts on accessories. We have these...
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should've gone to an indirect store at the end of the month, dangling the profit in their face . . . they would've done something for you. You know how it works, but at the same time, the people at the store make all the diff. see ya in two years.
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If you really are a rep you know that companies don't give as much for upgrades as they do for new activations. That's the same with any company. So, if you want to go through the hassle of switching then like Bobby Brown says, that's your perogative.
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You tried everything but call in to telesales, they might have been able to do more for you, who knows, probably not.
But, anyway, you got the verizon attitude on this post, see ya in two years, till they lose the we are all mighty attitude, this is what you will get.
Question nobody asked....if you are cingular agent, why do you have verizon? I would think you would get better deal by being an agent for cingular, and you would want to be using what you sell, after all, if cingular is not good enough for their own agents/employees, then it is not good enough for me the customer.
But, anyway, you got the verizon attitude on this post, see ya in two years, till they lose the we are all mighty attitude, this is what you will get.
Question nobody asked....if you are cingular agent, why do you have verizon? I would think you would get better deal by being an agent for cingular, and you would want to be using what you sell, after all, if cingular is not good enough for their own agents/employees, then it is not good enough for me the customer.
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Just as an aside, isn't this Hombre's MO? Start a thread and then ignore it as it grows? Just my two bits.....
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-What phone? What price?
Shouldn’t it be someone’s job to sell me a phone? Convince me on one? I did my homework but I wasn’t sure on anything.
-Making less money on upgrades and such
Perhaps, yes, but at my store our bottom rule is do what it takes to get the contract. I don’t sit there and punch numbers on how much we lose on each accessory or phone but it’s worked for 13 years, I’m not going to tell them to do different.
-Vague on what I wanted
I get paid to convince someone this is the phone they should get, sell them the phone.
-Rep had no value in it
As a customer for once if I was treated like that in a store and then I went to a friendly store that would be a huge influence. First impression is everything. If you’re int...
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Shouldn’t it be someone’s job to sell me a phone? Convince me on one? I did my homework but I wasn’t sure on anything.
-Making less money on upgrades and such
Perhaps, yes, but at my store our bottom rule is do what it takes to get the contract. I don’t sit there and punch numbers on how much we lose on each accessory or phone but it’s worked for 13 years, I’m not going to tell them to do different.
-Vague on what I wanted
I get paid to convince someone this is the phone they should get, sell them the phone.
-Rep had no value in it
As a customer for once if I was treated like that in a store and then I went to a friendly store that would be a huge influence. First impression is everything. If you’re int...
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