Any way to talk to someone higher up?
I am having a problem getting a credit issued to my account and at 611 they could not do anything either.
My issue is this.. I added a share talk line and paid $200 for the V323. 2 weeks later I renewed my original contract and also purchased the V323 at a price of $87 .. I was told that since I was within the 30 day price guarantee that I would receive a credit to my account with the difference of the price of the phone now and what I paid.. and to look for it on my next bill or the one after that as it may take two cycles for the credit to appear. This was Feb. 19th.
My next bill for March arrived.. had no credit. Bill this month arrived.. also no credit. I talked to the store - they said to call Customer service because it has been ...
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My issue is this.. I added a share talk line and paid $200 for the V323. 2 weeks later I renewed my original contract and also purchased the V323 at a price of $87 .. I was told that since I was within the 30 day price guarantee that I would receive a credit to my account with the difference of the price of the phone now and what I paid.. and to look for it on my next bill or the one after that as it may take two cycles for the credit to appear. This was Feb. 19th.
My next bill for March arrived.. had no credit. Bill this month arrived.. also no credit. I talked to the store - they said to call Customer service because it has been ...
(continues)
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you can try a supervisor go to hofo uscc forum and contact lance he works for uscc in cs.their are a few their that work for uscc.i hope this help's 🙂
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if you haven't already resolved this:
I'm assuming that the store told you that you could recieve a CR?
It would be the best thing for you to speak directly w/ the sales rep that told you that they would apply the CR. Since it didn't get done and if the sales rep remembers - the sales rep can call in FOR you and confrm that you were promised a CR and CS could apply it for you. This would be the best route.
I'm sorry for the inconvience and hope everything gets fixed!
I'm assuming that the store told you that you could recieve a CR?
It would be the best thing for you to speak directly w/ the sales rep that told you that they would apply the CR. Since it didn't get done and if the sales rep remembers - the sales rep can call in FOR you and confrm that you were promised a CR and CS could apply it for you. This would be the best route.
I'm sorry for the inconvience and hope everything gets fixed!
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Good luck getting that taken care of. Also try a different person, I work for USC and sometimes when I'm trying to get an issue resolved and someone says they can not do, but you know that it should be done or already done try a person until it gets done. A little bit of a headache but sometimes you have to try to get the right person that will do the right thing.
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