If your on the fence about USC....
Here's some good reading material:
http://www.doj.state.or.us/releases/2008/rel052308.s ... »
http://www.ctatattler.com/2005/10/cta_listens_to_.html »
http://www.ripoffreport.com/reports/0/292/RipOff0292 ... »
http://www.indeed.com/forum/cmp/U.S.-Cellular/05390c ... »
http://www.consumeraffairs.com/cell_phones/us_cellul ... »
http://www.my3cents.com/showReview.cgi?id=8465 »
I'm glad USC is being exposed for what it truly is!
http://www.doj.state.or.us/releases/2008/rel052308.s ... »
http://www.ctatattler.com/2005/10/cta_listens_to_.html »
http://www.ripoffreport.com/reports/0/292/RipOff0292 ... »
http://www.indeed.com/forum/cmp/U.S.-Cellular/05390c ... »
http://www.consumeraffairs.com/cell_phones/us_cellul ... »
http://www.my3cents.com/showReview.cgi?id=8465 »
I'm glad USC is being exposed for what it truly is!
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these filings are nothing new to the industry.....it is how all of the cellular carriers have been operating.. I am not saying it is the most straight forward industry but it is how it has been for a while.
US Cellular is a great company that cares about their customers as much or more then any other carrier. If you don't believe me switch and I will see you in 2 years.....
JD Power gives US Cell #1 Customer service in their operation areas year after year.....also the lowest churn rate in the industry avg (churn is number of existing customers who leave). We have the most loyal customers with the longest average years customers stay.....
Great Company no matter what one disgruntle employee/or customer says...
US Cellular is a great company that cares about their customers as much or more then any other carrier. If you don't believe me switch and I will see you in 2 years.....
JD Power gives US Cell #1 Customer service in their operation areas year after year.....also the lowest churn rate in the industry avg (churn is number of existing customers who leave). We have the most loyal customers with the longest average years customers stay.....
Great Company no matter what one disgruntle employee/or customer says...
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Good points knox.
You could basically find the same threads related to not only any wireless carrier, but cable and satellite companies, lenders, hotels and car dealerships. There isn't a company out there with 6 million customers that hasn't pissed some of them off in one way or another. Funny thing is, a lot of the people complaining in these threads sound like they didn't read the customer agreement. A common mistake, but one that they should hold themselves accountable for.
You could basically find the same threads related to not only any wireless carrier, but cable and satellite companies, lenders, hotels and car dealerships. There isn't a company out there with 6 million customers that hasn't pissed some of them off in one way or another. Funny thing is, a lot of the people complaining in these threads sound like they didn't read the customer agreement. A common mistake, but one that they should hold themselves accountable for.
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when I read all of these links that this person gave. I was thinking the same thing. They did not read the agreement and went over it with the sales rep. And the point with a customer that wanted to leave USCC to cingular. IF YOU ARE STILL ON A CONTRACT AND YOU PORT YOUR NUMBERS OVER; YOU STILL HAVE TO PAY A ETF DUMMY. GOOOOOOODDDDDD!!!!!! People are sooooooo dum.
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Referring to the last article about the ETF from porting to Cingular:
U.S. Cellular actually taught me in training that if I port a number, make sure to tell the customer that if their contract is up, the ETF applies. It is just the opposite of what this customer thinks..... it is Cingulars fault for not telling them that this cancels the contract. I HATE dumb people. Obviously this Cingular person wanted or needed a sale for the day, and obviously made this person think that it is U.S. Cellular's fault when it is just the opposite. 😲 By the way, this phonescoop thing used to be good, more informative than negativity, what has happened? 🤨
U.S. Cellular actually taught me in training that if I port a number, make sure to tell the customer that if their contract is up, the ETF applies. It is just the opposite of what this customer thinks..... it is Cingulars fault for not telling them that this cancels the contract. I HATE dumb people. Obviously this Cingular person wanted or needed a sale for the day, and obviously made this person think that it is U.S. Cellular's fault when it is just the opposite. 😲 By the way, this phonescoop thing used to be good, more informative than negativity, what has happened? 🤨
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And rather than productively go on with their lives, they still hang out here to tear down the company.
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So I also reading the articles to see what they had to say and I did not learn anything new. First of one of the articles says that the customer was told he would have service and he did not get service but stayed with USCC anyway. That is just stupid. If you bought a car and the engine didn't work would you just park it on the street and leave it. Second, you sign a two year contract not a 23 month contract or a 15 month contract. If you break the contract be prepared to pay the price. Every time I port a number to USCC I tell the person that the port will in effect cancel their current contract with their wireless provider and they might be charged a cancellation fee. Third, as for BOGO offers, every other provider is doing the same...
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amen brother amen
people just don't get it......and for the most part its right infront of them and still they just don't get it. "it is anything" it is like you tell people about the plan, the price, the rebate, the contract, ect.... and all they hear is blah blah blah. There are alot of problems with service industries but there not all the companies fault......
-us cellular agent posting from work bored cuz it sunday before church gets out at the mall alone.....
people just don't get it......and for the most part its right infront of them and still they just don't get it. "it is anything" it is like you tell people about the plan, the price, the rebate, the contract, ect.... and all they hear is blah blah blah. There are alot of problems with service industries but there not all the companies fault......
-us cellular agent posting from work bored cuz it sunday before church gets out at the mall alone.....
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None of this surprises me. These reasons are one reason i quit. I can not tell you the number of times we were told you basically "screw a customer over". I used to get into trouble for helping a customer out if it resulted in costing the company more than $25. I used to ask "how can we claim "great customer service" if we wont deliver it? I was told to do as i was told and not question senior leadership.
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I'm sure Verizon, AT&T, Sprint, T-Mobile and Alltel have NO articles like this.
What a waste of time thread. Duh... there are complaints about everyone.
US Cellular's issues like this are isolated and few and far between. It's unfortunate these situations happened...probably caused by agents most of the time. 🤣
But seriously, US Cellular cares about their customers more than any other wireless carrier, bottom line.
What a waste of time thread. Duh... there are complaints about everyone.
US Cellular's issues like this are isolated and few and far between. It's unfortunate these situations happened...probably caused by agents most of the time. 🤣
But seriously, US Cellular cares about their customers more than any other wireless carrier, bottom line.
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