sprint on cnn and cnbs
so i was watching the news and to my surprise i see the news about how sprint is kicking all these costumers out of there wonderful family. . . .
well i wasnt that surprised since i did read it on some of these forums but to see it on the news!!!
the guy on tv was ranting (very angry) about how instead of kicking the costumers out and treating them like crap that they should start by fixing cs 😲 wow cant believe thats its getting national attention. he said alot ofthese costumers and taking action 😳
thats all i saw before i changed the chanel
well i wasnt that surprised since i did read it on some of these forums but to see it on the news!!!
the guy on tv was ranting (very angry) about how instead of kicking the costumers out and treating them like crap that they should start by fixing cs 😲 wow cant believe thats its getting national attention. he said alot ofthese costumers and taking action 😳
thats all i saw before i changed the chanel
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I disagree, but everyone is entitled to their own opinion. Sprint has a lot of 3rd party reps that misrep Sprint. I'm not excludint direct reps too. Every co is going to have bad reps.
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this isn't about bad reps. Its about a corporate decision to ax people that call SC too many times. Even verizon doesn't do this except a few cases that have been documented of them canceling an abusive customer. I agree abusive should go. Others tthat just call with issues or problems shouldn't go. Were does it say that in the T&S. Why can they decide when to break the contract for any reason but the customer cant.
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it says that in the first few lines.. that the carrier may choose to sever tie with a customer for any issue it deems reasonable...
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I find it funny how many of these customers are playing victim.
You must understand that "calling customer care too much" isn't the only reason these people were let go.
These people were chronic abusers of Sprints generosity. "I was calling to have them fix THEIR error". This may be true in some cases, but for 1000+ customers? These people were calling every single day of every single month getting different reps on the phone trying to get credit where credit wasn't due. If a customer is not profitable, why keep them? Let them do this to another company.
I wholly support this decision as I would do the same thing if it were my business.
You must understand that "calling customer care too much" isn't the only reason these people were let go.
These people were chronic abusers of Sprints generosity. "I was calling to have them fix THEIR error". This may be true in some cases, but for 1000+ customers? These people were calling every single day of every single month getting different reps on the phone trying to get credit where credit wasn't due. If a customer is not profitable, why keep them? Let them do this to another company.
I wholly support this decision as I would do the same thing if it were my business.
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I don't have any customers that call me 5 out of 6 days for half a year (if I can't fix their problem quickly, I send them on to someone else, or tell them I can't fix it) but if I did, I wouldn't have any problem telling them to get happy elsewhere.
I agree with Sprint, if they can't be made happy at Sprint, maybe it's someone elses turn to deal with them.
I agree with Sprint, if they can't be made happy at Sprint, maybe it's someone elses turn to deal with them.
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Actually every carrier, and yes that does include VZW, has done this. Sprint is simply the first to publicly announce it. And did you read Sprints press release? These are customers who are calling Customer Service 40, 50, even 100 times a month and a fair amount of them are calling about issues unrelated to Sprint. If these are customers who pay $100.00 a month and they're costing Sprint thousands, why should they keep them? Plus they were as professional about it as possible. They waived the early cancel fee AND their final bill not to mention the fact that they got a 30 day notice in case they wanted to port their number. Research before post. Try it sometime.
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The first two post to my thread were good. Yours was stupid. I did research and verizon stated to the news that they have not done this nor do they have plans. Are you saying you know they are lying? Its no secret sprint does not like you calling CS. Does everyone forget the days you had to pay to talk to a live person? I don't!!!!
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I read the same thing. Verizon does have a policy about being able to instantly cancel an account if a customer is abusive to a rep or other Verizon employee, but you don't hear of them utilizing that policy often.
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WOW!!!! Do you think VZW would tell anybody if they did have plans to do this. Look what kind of crap Sprint is getting for 1000 out of 50 million. Its kinda like robbing a bank you dont go out and tell everybody you just do it! But Sprint is always been an industry leader....So let everybody follow Sprint and start getting rid of problem customers. send them to PrePaid and they WILL miss what they had.
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i remember from a post long ago that a man claimed that tmobile banded him from calling cs because he called to much. he had to go to a store to resolve his issues. but they never kicked him out--he just mentioned that he couldnt wait till his contract was over.
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It's in the T&C's. Actually every carrier has a policy that they can terminate service for just about any reason. The T&C's are fun to read, I have a collection of them here.
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Of coarse you're only going to get one side of the story. You or I don't know what kind of customer this customer is. I MORE than sure Sprint wouldn't through away money this way. I like the fact that Sprint is making a change. I've stated this before, THIS IS A GOING TO BE A NEW SPRINT, and I'm looking forward to seeing their next move. New ad co., billing system, cs, network, manufactures, etc. If Sprint can't resolve your issue and can't make the customer happy, the customer should be happy, their giving them the freedom to find another Carrier that can make them happy.
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Wow, I made a lot of mistakes on this post, sorry, I was in a ruch, and was typing this post on my Samsung M-610. 🤭 Sorry.
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I think he is trying to be witty.
Trick or treaters, someone coming expecting a bag load of goodies for little or nothing.
Perhaps I'm wrong.
Trick or treaters, someone coming expecting a bag load of goodies for little or nothing.
Perhaps I'm wrong.
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my main line was from tmo- now its from alltel, but on the side because of my old job (which i only have one more weekened to go!) we use sprint-- reception is either grear or not there at all 😳
as for the costumer service- i really didnt have to deal with them, really my friends who used there sprint phones for personel use did and when they did, they went from a good mood to a horrible mood after they got off the phone with them, rarely did i see anything get resolved on the first try 🤨
i think if sprint had more reps like yean, sprint would definitly beat tmobile!!!! to hear you out, be understanding and go the extra mile if necessary is how tmo got there best reps. just my opinion
as for the costumer service- i really didnt have to deal with them, really my friends who used there sprint phones for personel use did and when they did, they went from a good mood to a horrible mood after they got off the phone with them, rarely did i see anything get resolved on the first try 🤨
i think if sprint had more reps like yean, sprint would definitly beat tmobile!!!! to hear you out, be understanding and go the extra mile if necessary is how tmo got there best reps. just my opinion
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T-mobile has the most devoted Customer/Fan base I have ever seen. Most companies have happy and unhappy customers but T-Mobile has almost a cult like following. I know several people that would never part with their phones, know the company history and everything.
Sprint works well for me, and I have to call Customer care about once every 2 months or so for some reason or another. No complaints at all from me 🙂
Sprint works well for me, and I have to call Customer care about once every 2 months or so for some reason or another. No complaints at all from me 🙂
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why are they so angry? i mean if they werent getting what they needed (ie. very unhappy customer) then why not let them go. i mean hell sprint is waiving their ETF, AND giving them the LAST month totally free.
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i just read the report on our website, heres a quote from it and it is very interesting.
"On average, these customers had called Care 25 times a month -- that's 40 to 50 times more frequently than a typical customer -- over the past six to 12 months. Some of these customers called Care up to 300 times a month during the period"
300 TIMES!!! come on now, i do go out of my way most of the time but you and i know that most of these customers are the ones that think you can get a new phone out of a cracker jack box and are just unpleaseable. sprint as a whole is starting to feel like the retail sales rep and just getting tired of seeing the same person everyday with problems. we all know we have them that come in everyday with ...
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"On average, these customers had called Care 25 times a month -- that's 40 to 50 times more frequently than a typical customer -- over the past six to 12 months. Some of these customers called Care up to 300 times a month during the period"
300 TIMES!!! come on now, i do go out of my way most of the time but you and i know that most of these customers are the ones that think you can get a new phone out of a cracker jack box and are just unpleaseable. sprint as a whole is starting to feel like the retail sales rep and just getting tired of seeing the same person everyday with problems. we all know we have them that come in everyday with ...
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"On average, these customers had called Care 25 times a month -- that's 40 to 50 times more frequently than a typical customer -- over the past six to 12 months. Some of these customers called Care up to 300 times a month during the period"
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yeah thats pathetic!!!!! if i had to call that many times then i would have already paid my 200 and left!!!!
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yeah thats pathetic!!!!! if i had to call that many times then i would have already paid my 200 and left!!!!
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yes I agree it is crazy. However they are in the retail world. And everyone knows that you cant please everyone. You are going to get complaints and other things. I think they should have offered these people a free out not force them out. When in this world did companies make so much money they don't need anymore customers. Just my thought.
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This was a free out. ETF waived and the last month free. How is that not a free out?
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If I were really that unhappy. I would jump at the chance to leave.
If I were just after free stuff I would be totally mad.
If I were just after free stuff I would be totally mad.
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The people are pissed because they have no recourse to sue... It's priceless, really. I agree fully w/ SPCS... In a way, I hope they're right. Basically what they're saying in a nutshell is these are people who know how to buck the system. They know how to fleece Sprint to get money (possibly not even deserved) back from Sprint.
Think about it. Obviously the news agencies didn't before spewing off about it!
Think about it. Obviously the news agencies didn't before spewing off about it!
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omg you are putting the blame on the customer? If they got something for nothing it is the poorly trained or under paid rep that did it for them!!!! As a customer they can not get anything no matter what they said unless someone gives it to them on sprints side. Train them better to say no. Or pay them to were its worth it to say no and listen to the BS!
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If they let 1 million subs go, I would share sentiment. They only let 1 thousand go...
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If the customer is calling back over and over again, obviously the representatives is saying no.
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If the Customer calls 100+ times a month, I would say they are DIRECTLY responsible for calling 100 times. Even when I do have a problem with my account I don't call more than once a day.
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I hope everyne of them goes to Verizon or ATT so then in a few monthes those companies will also drop them and they will end up at buying a trac phone
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Verizon has already stated they have never done this. Nor do they have nay plans to. The only thing close they did was cancal a few accounts of very abusive customers. And I think they should when it becomes abusive!
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I'm sure verizon will send free phones or something to the people that got the boot from sprint.. Maybe those angry customers learned their lesson and will be grateful or even more frustrated to know that most company policies are the same. There are some people who are just never happy.
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I doubt that most people who got "the boot" will get any special deals. It is very likely that they are all sub-prime customers who will have a minimum $250 deposit any where else they go.
They will most likely go directly to tracphone.
They will most likely go directly to tracphone.
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in one hand is a good thing, the costumers dont get the cancellation fee and they could walk of free from sprint.
but on the other hand if sprint can do this, what can't they do???? how much power should they have????
and if these costumers where so miserable why not just pay the cancelation fee. and IF its true what some are saying that these costumers are the ones that cant afford other companies because of 200-1000 dollar deposit because of bad credit or no credit--why would they even care to add 200 dollars to there already bad credit?????
it occured to me that if they kept calling was probrably because Most of the time they got something out of it? i dont know, just a thought.
if its true that these are costumers that can on...
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but on the other hand if sprint can do this, what can't they do???? how much power should they have????
and if these costumers where so miserable why not just pay the cancelation fee. and IF its true what some are saying that these costumers are the ones that cant afford other companies because of 200-1000 dollar deposit because of bad credit or no credit--why would they even care to add 200 dollars to there already bad credit?????
it occured to me that if they kept calling was probrably because Most of the time they got something out of it? i dont know, just a thought.
if its true that these are costumers that can on...
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in one hand is a good thing, the costumers dont get the cancellation fee and they could walk of free from sprint.
but on the other hand if sprint can do this, what can't they do???? how much power should they have????
As much as you give them when you sign the contract.
and if these costumers where so miserable why not just pay the cancelation fee. and IF its true what some are saying that these costumers are the ones that cant afford other companies because of 200-1000 dollar deposit because of bad credit or no credit--why would they even care to add 200 dollars to there already bad credit?????
Because, if they are getting to use a phone for free because it always gets 100...
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