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Corpsman-Up said:
Who told you that?
What are talking about? I've only had Sprint for a short time and I'm enjoying the service very much, "but their poor CS is not some fairy tale! -even Sprints CEO has realized that they have dropped the ball in regards to putting their customers first."
It sounds to me like your attitude is part of Sprints problem.
Happy Sprint customer
Who told me, you did.
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soldier_monkey said:Corpsman-Up said:
Who told you that?
What are talking about? I've only had Sprint for a short time and I'm enjoying the service very much and have had ZERO problems with CS!!- but their poor CS can't just be some fairy tale-even Sprints CEO has realized that they have dropped the ball in regards to putting their customers first."
Who told me, you did.
There its fix
But why are you asking question you already know the answer to?
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soldier_monkey said:
i just wanted to know how it got that bad in the first place.
Yeah I don't know 🙂
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its not that bad. I have been with sprint for 6 yrs and have not had that bad of problems. Nothing more than what you run into in the retail world!
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I love my sprint service too, but cs can eat a fat one. Their cs and all of the bad experiences that they have created have made it more difficult to sell sprint when I have friendlier carriers at my store. I was in the process of activating a 3-line sprint plan, and (long story short) because they had an account SEVEN YEARS EARLIER, activations said I had to put them on the phone. Less than two minutes later, they stormed out of the store in a rage.
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Well maybe I'll hate Sprint later but so far nothing, last call was for an esn change went very smooth.
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My experience as a customer is great, but I have heard too many horror stories for it to be false.
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great another one that basis something on what others say. I have had great service but people say they suck so they must!
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I don't get what you are saying. I have never had that bad of an experience. Not to mention I don't call everyday either!
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I sell Sprint, tmobile and cingular. When I mention sprint, more than half the time they react negatively, and I have to listen to their stories. At some point, you can tell who is an idiot with an invalid complaint and who actually got screwed over. As a customer, I've called twice with no complaints.
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sprint local sucked and I always had a bad experience with them. And I dropped them as soon as I could. But never with their PCS side. Now they don't' have local anymore so its not the case anymore.
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"Why" are you going from carrier to carrier trying to start things up? Get to work and try to sell some phones.
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Sprint74 said:
heck i would be happy if they skoke english!
haha if they spoke english and only if you wrote in english.
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A lot of the stir was caused way back when, when the market reached near complete penetration in the US market. SPCS used to have it made as far as enterprise accounts were concerned. Let's face it, way back when, if a firm opted out of Nextel due to their high rate (at the time) plans and expensive handsets, the only other alternatives w/ good business CS was either SPCS or AT&T. Those names at the time were synomous w/ business.
After every person in the US, eight years old an up had a cell phone (probably a RAZR), the only thing people could do was migrate (WLNP) to a better (or what they thought) carrier vs. new subscriber activations... The 'what do we do now' on the part of the wireless carriers caused a lot of problems. Ins...
(continues)
After every person in the US, eight years old an up had a cell phone (probably a RAZR), the only thing people could do was migrate (WLNP) to a better (or what they thought) carrier vs. new subscriber activations... The 'what do we do now' on the part of the wireless carriers caused a lot of problems. Ins...
(continues)
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