attn sprint employees
For the most part. It's going to depend on your managers though. Some are good, and some aren't (like any other job) The company is pretty good though.
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Sprint itself is fine, as long as you don't mind working for a huge company where your voice doesn't really matter.
The biggest drawback, as already stated, is management. I know there are good managers out there, but from my experience the majority of them stink. I've had experience with 5 different managers and they all suck for the most part. Awesome salespeople back in the day and just plain lazy once promoted to management. They should be forced to take an ethics course before becoming management. Nothing like a manager harping about time off, while taking weeks and weeks of PTO without filing for it. Nothing better than leading by example, right?
The only tactic that I've witnessed that seems to break these habits is the ano...
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The biggest drawback, as already stated, is management. I know there are good managers out there, but from my experience the majority of them stink. I've had experience with 5 different managers and they all suck for the most part. Awesome salespeople back in the day and just plain lazy once promoted to management. They should be forced to take an ethics course before becoming management. Nothing like a manager harping about time off, while taking weeks and weeks of PTO without filing for it. Nothing better than leading by example, right?
The only tactic that I've witnessed that seems to break these habits is the ano...
(continues)
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As the other have said Sprint is sometimes management challenged, but the good ones you do find are darn good. As with any company that is transitioning there are some bumps in the road, but the overall work to compensations is pretty good. The benefits are actually first rate, including 401K, and medical for even part timers. I do work for Sprint, so I guess I am a bit biased, but overall it is pretty good.
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😁 i am a legacy nextel now sprint employee and i have worked for other larger cmpanys and they as far as benefits and stuff take care of you pretty good. i do agree thatr not all mgr's are the best. we had a really good mgr then he got promoted to rsm in a different district and we havent had a stable mgr since. but the reps i work with my coworkers and i are like brothers its a good team
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I too worked in the iDEN side of the house. When I transferred up here to NorthEast GA from Central FL, I found out the iDEN market here was Nextel Partners Inc. so I was placed in a legacy Sprint PCS Affiliate(Alamosa Holdings Inc.). Good to see some corporate RCCs here. LOL! Welcome to the wireless mania we call the forums.
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caladis sucks sometime right now it says i hit my quota last minth and then some when i really missed by like 15 so im liking it right now.
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gsmguy850 said:
are they good to work for?
I worked at a SprintPCS call center 3 years ago, so take what I said with a grain of salt.
My time at SprintPCS was hell on earth. It's the only job I've stayed at less than a year. They did not care about employees or customers. They were shocked when I was actually *nice* to customers on the phone. It wasn't what they were expecting. But they didn't care too much about that, or if you gave wrong info. Their main goal was to MAXIMIZE (upsell) the customer. That was the only metric they ever showed me, and if you didn't meet the goal, you were written up. NOTHING else mattered. I only saw my average call time once. A lot of my quality scores were miss...
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It's a bit different now. I came in with no experience, a year ago today and started off around $10-something. There has been some changes, but I hear you on the moving up thing. If you make the wrong person mad, or they just don't like you, forget going anywhere except to work somewhere else.
I honestly have a love-hate relationship with the job. When I took regular phone calls, it was bad because there were so many do and don'ts. I'm in a slightly different position now so there's more flexibility.
Don't even get me started on the "Maximize" thing. I understand there's always a need to increase profit, but you shouldn't be trying to sell something to a caller that doesn't solve their problems. 🙄
I honestly have a love-hate relationship with the job. When I took regular phone calls, it was bad because there were so many do and don'ts. I'm in a slightly different position now so there's more flexibility.
Don't even get me started on the "Maximize" thing. I understand there's always a need to increase profit, but you shouldn't be trying to sell something to a caller that doesn't solve their problems. 🙄
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