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SPRINT SUCKS!!!

pbyoukil

Jun 30, 2004, 9:30 AM
I hope everyone who has sprint or is thinking of switching to sprint reads this:

I have been a loyal customer for 8 years, my contract ended about a year ago and have just continued along on my existing plan. My 2 year old phone barely works anymore.

So I called the customer service line- what will they give me, nadda, nothing but a crappy 150 mail in rebate, no more free phone, and any good phone sprint has will cost 150 after the rebate. Why after 8 years should I pay 150 for a dumb phone.

So then I get the supervisor on the phone, i ask, what will sprint do to keep me as a customer...his reponse? "Nothing more than we can do to keep a new customer."
Thanks for nothing jerkoff.

So then I go to the SPrint PCS store, i had a ni...
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ruf-jason

Jun 30, 2004, 12:56 PM
well, they are doing something, the same thing that everybody else is, offering you a phone at the same price as a new customer when you recommit for 2 yrs. that's a hell of a lot better than a year ago when you woul'd have got nothing but your activation fee waived. If half off an already subsidized retail price isn't enough to make you happy, well then you may be the type that is never happy, and that makes me sad.
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robbie0517

Jul 8, 2004, 7:58 PM
Verizon Wireless has the new every 2 program which does offer a free phone every 2 years (actually every 22 months) to existing customers. This is something a new customer is not eligible for. Its called loyalty appreciation. Sprint should try it!!
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muchdrama

Jun 30, 2004, 5:00 PM
pbyoukil said:
I hope everyone who has sprint or is thinking of switching to sprint reads this:

I have been a loyal customer for 8 years, my contract ended about a year ago and have just continued along on my existing plan. My 2 year old phone barely works anymore.

So I called the customer service line- what will they give me, nadda, nothing but a crappy 150 mail in rebate, no more free phone, and any good phone sprint has will cost 150 after the rebate. Why after 8 years should I pay 150 for a dumb phone.

So then I get the supervisor on the phone, i ask, what will sprint do to keep me as a customer...his reponse? "Nothing more than we can do to keep a new customer."
Thanks for nothing jerkoff.

So then I go
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Big Poppa

Jul 1, 2004, 2:41 PM
Do us all a favor and shove it up you a$$ and never post on here again..

I can't wait till you go to Verizon and find out you will only be eligable for a $100 off a phone every TWO YEARS!..

Sprint will give you the same rebate as a NEW customer every 18 months. So basically phones that are being offered with a special rebate like the Sanyo 8200 with a $180 rebate, is what you will get back with the mail in rebate. not just $150..

You are a complete dumba$$ and we all hope you enjoy Verizon and there lame a$$ "New every Two, up to the value of $100" program.

If Sprint just gace everyphone away for free, to new and existing customer, then they would not be in business very long.
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kingfrog77

Jul 1, 2004, 10:02 PM
This is why I think phones should be sold seperate from service like home phones.

The carriers have set a precedent of free free free and the business model is flawed. Let Best Buy and retailers like Wal Mart sell unlocked phones and we can buy them there and just get them activated by the carrier. I know this is MUCH easier to do in the GSM world, but people would not be expecting free phones if it were so and ETF would be lower or non existent. No contracts except for lower rate contracts........

I think GSM will end up doing this and many now are buying their phones on Ebay and overseas then trying different services with the same phone settling on the one who fits their needs.
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SPCSVZWJeff

Jul 2, 2004, 1:07 PM
Big Poppa,
I agree with several of your points. I, as a Sprint customer and a Sprint reseller believe that there is no better carrier. But of course there are soft spots in the Sprint offering. The idea is to remove obstacles to customer satisfaction. The phone upgrade program, as we have seen on this forum and I hear on a regular basis is a major soft spot. Remember customer satisfaction is from the point of view of the customer.
Verizon removes the obstacles by paying a commission to the dealers that makes it possible for them to offer a new phone at the new customer price to existing customers. The reality in our store is that about 75% of our Verizon business is to existing customers upgrading their phones, the rest is ports from AT&T...
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towermonkey

Jul 2, 2004, 1:26 PM
Two words.

LG 1010.

😁
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phonepimp3376

Jul 3, 2004, 12:40 PM
Boy, you live in the Dark Ages! GSM only capable of text messaging? Back under your rock! What about MMS, Java enabled applications, MP3 tones, Microsoft applications, games like Splinter Cell;Pandora Tomorrow and much more?

And chances are your phones wouldn't pass Cingular's QC... we wouldn't have settled for that pitiful ReadyLink Push and wait crap.
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SPCSVZWJeff

Jul 3, 2004, 12:59 PM
Dude,
Pull in your claws. I did not say GSM only does text messaging. But that is the most common data use on a GSM platform. Sprint has a much more advanced data suite. Readilink has a delay, but it is only about 1/10 of a second. Obviously you have never used readilink. We use it all the time and it is great. Over 250,000 Sprint users are using it as well. they could cancel it, but keep using it. Nextel also has a delay but you are not dissing them. If and when Cingular comes out with a PTT product it will also have a delay.
As for Cingular phones being the greatest, I read the Cingular forum and it seems that there are phones over there that are problem children as well.

As was stated in an online article a few months ago GSM is th...
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phonepimp3376

Jul 3, 2004, 2:25 PM
LMAO...people like ME? what, wireless veterans who aren't brainwashed by the corporate hype? I started out with analog, went from there to CDMA (VZW) and now work for Cingular. While WCDMA may code divide, it is not a true CDMA technology, so lets get that straight. It is NOT a Qualcomm product, it is open source.

In layman's terms, WCDMA is a code division interface overlaid onto a GSM core technology. How this means the end of GSM must be something you dreamed up, because GSM is at the very heart of WCDMA.

Yes I have used ReadyLink, and delay times in this area are closer to 3 seconds.

Every carrier chose their technology as a means to an end, since no one has a crystal ball to know whats coming. Henry Ford chose the Edsel as a me...
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Chris Russell

Jul 3, 2004, 5:24 PM
You GSM pukes always try to say that WCDMA is not really CDMA. The hallmark of CDMA is a 'spread spectrum' code divided channel. GSM , TDMA, IDEN are are finite spectrum, time divided channels. WCDMA creates a wider 'spread spectrum' code divided channel. Sure looks like it is CDMA if the air interface is 'spread spectrum'.

Besides the fact that SPCS's CDMA provides the best audio quality (I've used them all for audio-email and the web on the phone-bah, I'll use my computer at the truck stop on wi-fi). Oh yeah, Sprint Spectrum dumped it's early GSM for CDMA way back when.
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SPCSVZWJeff

Jul 3, 2004, 6:06 PM
I meant no disrespect to phonepimp, I am sure he is very skilled and informed. He strikes me as a person who cares about his company and his customers.

What rankles me is the entire Cingular/ATTWS attitude of "GSM is superior." Sounds like the European mantra that they are the best.
They hold this attitude in the face of the facts that their network is going to be replaced because it cannot allow them to grow to be competitive with CDMA carriers in network capacity and data transmission.
Here in Oregon the ATTWS reps are telling the world that GSM is a newer network than CDMA and that VZW, Sprint and the other CDMA carriers are going to change to GSM. It is a mantra that has no basis in reality. But then Nobody who has ever competed ...
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phonepimp3376

Jul 3, 2004, 7:17 PM
Its the same from here though... GSM is a dying technology, it sucks, its dying... we hear it too. When the fact is that both have their place. SOme things GSM does better, some things CDMA has the edge.

Thank you for the kind words, Jeff... I love going at it with you because you and I think a lot alike I think.

Cingular has the ability and capacity to offer PTT, and is in the final stages of development now. We simply wanted to make sure we had it right before release.

My biggest gripe with Sprint is the preponderance of analog roaming offnet, when they advertise the all-digital network. I feel its deceptive. But thats just me, and you knew that already...lol
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phonepimp3376

Jul 4, 2004, 10:42 AM
Pukes? wow, that's harsh. And as I have said before... 90% analog does not eqaul ALL DIGITAL...your own map makes liars out of you. Show me an all digital network the size of Cingular's and then talk. If it weren't for analog your network would look like what it is... a roadrunner array of spotty coverage. It's not me saying it... it's your OWN MARKETING TOOLS!
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dwranger

Jul 5, 2004, 1:10 PM
If you look at the map and see the dark green marked as being on the Sprint network, that is the digital part. That digital network is the largest all digital newtwork that was created from the ground up without the use of mergers to expand its size.
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phonepimp3376

Jul 5, 2004, 4:26 PM
Nicely explained... then why not market it as such instead of the largest all digital network built from the ground up? That phrase would lead people to believe that Sprinthad the largest digital footprint in wireless, which is FAR from true. Just about every US carrier has Sprint beat for digital coverage.
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SPCSVZWJeff

Jul 5, 2004, 6:34 PM
Sprint never claimed to have more square miles of coverage. They do have more square miles of covrage than ATTWS. That has been documented. They have regions where their coverage is very sparse, like the NE, the Rocky Mountain States and the Plains States. In the NW they are more aggressive at expanding their network than anyone else. They are going to increase coverage by 143% over the next 6 months in our little metro of 350,000 pops. If you want a coverage whipping boy, you should try T-Mobile. In our market they are doing a great ATTWS imitation, they haven't built any more coverage since they acquired Voicestream.
Sprint also does not have the advantage of slowly converting existing TDMA/AMPS sites.
Incumbent cellular carriers have ...
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Big Poppa

Jul 5, 2004, 12:34 PM
What is the big hype of the delay of the walkie talkie crap.. unless your in the same room as the person you walkie talkie'ng your not gonna even KNOW there is a delay.
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towermonkey

Jul 5, 2004, 1:43 PM
Big Poppa said:
What is the big hype of the delay of the walkie talkie crap.. unless your in the same room as the person you walkie talkie'ng your not gonna even KNOW there is a delay.

Sprint's delay is _NOT_ that noticeable. Verizon's was much, much worse when they first rolled out their PTT service. It's gotten better over time but it's still pretty bad, especially the first time you connect in a conversation. I'm not a huge fan off PTT anyway, except in group-chat situations, like a conference call. One-on-one it's like a phone call but more annoying because you have to push the button, then wait for floor control. Might as well make the phone call, at least that way you can talk whenever you want.
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Big Poppa

Jul 23, 2004, 2:09 PM
IMO, I like they way the new Sprint PCS Upgrade program works. It works the same way the rebate offers USED to work BEFORE the inception of "Instant Rebates".. The problem is is that with the introduction of "Instant Rebates" no one has the patience anymore to wait for a "mail-in" rebate.

People like the person who started this thread, b!tched over and over again about how existing customer are never offered what new customers were offered... Now tht THAT situation has been remedied with the intro of the Upgrade program, now they b!tch and moan becuase it's a mail in offer, or that becu they have been with Sprint for oh so long, that they should be given MORE than a new customer.

These are the same people who make complaints with the B...
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robbie0517

Jul 8, 2004, 8:01 PM
the new every 2 program gives the promotional price of the phone (the discount new customers enjoy) + the $100 off + rebate if any. This is much more than Sprint offers.
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CFonde

Jul 8, 2004, 8:30 PM
What are you talking about!? Sprint offers a better deal than even Verizon! Per Sprint's website:

"With the Sprint PCS Phone Upgrade Program, Sprint customers can receive a mail-in rebate of up to $150 off select new Sprint PCS Phones every 18 consecutive months."

That's every 18 months, not every 2 years! Geez.
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robbie0517

Jul 8, 2004, 9:03 PM
What is shown on Verion's website as being the regular price is not the full retail. This is already being discounted on the average of 150-200 dollars already for new customers. With the additional $100 new every 2 credit this provides a much deeper discount than Sprint. See, Sprint lists the Full Retail price (which Verizon doesn't show), then discounts the phone by $150 (by rebate for existing customers which is a pain the ass) and leaves the repeat customer paying $100 or more for a decent phone.
Verizon Wireless offers the promotional price then the $100 and any rebate if available. Hope you can understand the HUGE difference.
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phonepimp3376

Jul 8, 2004, 11:45 PM
Somebody get the net...another newbie VZW convert guzzling the Kool-Aid
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SPCSVZWJeff

Jul 9, 2004, 12:28 AM
Dude, get your facts straight before you post.
Both Verizon and Sprint have awesome upgrade programs. I sell both equally.
What you are not seeing is that Sprint's "full retail" price of a phone is heavily susidized. The VI-660 nets out to be $29.99 after rebates,$199.99 before rebates. The closest Verizon equivalent, the SCH-650 costs $280.00 before the $200.00 discount. As for the PM-8200 it is $279.99 before rebates and $129.99 after rebates. Verizon's closest phone to it, the Audiovox 8900 is $369.99 before rebates and $169.99 after the $200.00 discount. And then it is not even comparable because the 8900 has no push to talk.
Sprint does things a little differently. Because of that they catch a lot of flack.
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thatguy_overthere

Jul 9, 2004, 3:37 AM
sorry Robbie, but you are wrong. The $100 rebate is off the retail price, not the new customer price. Before you try to tell me that I'm wrong, I went to three stores asking about this because this is not how the program is advertised.

This so-called new every two program is a joke. It's also 1 big reason why I left VZ (that and dropping 2-3 calls a day).

My dad is still with them, and only because they are the only company that reaches where he works. To reward his loyalty to them (5 years), they gave him the option for a free phone, a Sam a310.

I guess that VZ's way of showing appreciation for customers staying with them is to give them discontinued phones for free.

What a joke.
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dsmith5237

Jul 25, 2004, 2:01 AM
If you call up Sprint customer service, if you're eligible for the 18 month rebate, and tell them that you just want last year's model of phone instead of doing the mail in rebate for a newer model, they are VERY likely to just send you the older model and call it even. Aside from that, you can either take the mail in rebate and be happy that they are giving you $150 off a $150-600 phone or cry a river because NOTHING IN LIFE IS FREE.

[rant]People make me sick expecting life to hand itself to them in a golden platter. You pay money each month for services not your phone. I expect to replace my tv when it dies, but I don't expect Comcast to replace it. I expect to buy a car every four-five years, but I don't expect Exxon & Penzoil to...
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thatguy_overthere

Jul 25, 2004, 4:47 AM
I went back and re-read my original post and realized that I didn't think it through properly. I was pissed off about something else, and also found out that VZ had charged my Mom for over $100 in roaming charges, and my Dad over $50 in roaming charges while in town. That is what pissed me off the most.

Let me clarify my last post. I don't think that a person is entitled to a new phone just because that get tired of the last one. That is just stupid. I got tired of my old TV, but when I complain to Best buy, they just laugh & tell me to fork over the dough to get a new one.

What is a joke about VZ's new every two program is that it is $100 off of that retail price. But the sales people in the 3 corporate stores THAT I HAVE BEEN T...
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schnozejt

Jul 25, 2004, 4:33 PM
The new every two is not $100 off the retail price. It's off the 2 year discounted price. Most of the time, depending on the phone, the customer will get a free phone
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lilgabe1

Jul 25, 2004, 5:17 PM
Which is better than sprint's new program. I used to be able to get a discount anytime a new phone came out that I wanted. I'm pretty annoyed that I have a two year contract, as I have no leverage. Now I believe you have to have your phone 18 mos regardless of whether or not you have a one or two year contract if you want to get an upgrade. I'm not pleased. I feel like my a620 is a dinosaur already.
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thatguy_overthere

Jul 25, 2004, 7:35 PM
Again, what happened with my dad and I when we went in to upgrade, we were only going to be given $100 off of the retail price. They were not going to give us $100 off of the 2 year discounted price, even thought that is what the sales people said.

That meant that I could have gotten an old discontinued phone that didn't even have a color screen (I had the Mot t730 at the time, POS). Why should I be expected to downgrade my phone to get a free phone using the VZ phone upgrade program?

Remember, I don't think that someone is entitled to a new phone just because they are tired of the one that they have. The point here is that I was told that I would get a new camera phone when I was eligible for the upgrade. But they told me that I...
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lilgabe1

Jul 25, 2004, 7:39 PM
. My dad has to use VZ because they are the only company that has a somewhat reliable signal where he goes for work.

That statement is very important. It shows that although we do have the most reliable network in most areas, customer service is the one thing that can differentiate a carrier. If you had the proper service, you would have been with VZW today. I understand your frustration, as it's hard to get the same answer twice, even if it's written in the notes on your account. I feel your pain man.
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schnozejt

Jul 25, 2004, 9:55 PM
The new every two also can only be redeemed through an actual Verizon ws store, not like at a radio shack. Other factors are that you have to be on price plan of 34.99 or more and have to have a 2 year contract, not 2 1 year contracts. Some phones are(actually most of them) are going to be free w/ the new every two; if the 2 year price (new customer or plain eligible price) is $100 or less than it will be free
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schnozejt

Jul 25, 2004, 2:51 AM
I don't think you can call New every 2 lame when you don't know what it is; you simply can't base an opinion on something you have a lack of knowledge on.

Here's a tip, learn about a topic then you can post your opinions.
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Big Poppa

Jul 28, 2004, 5:12 PM
Hey idiot before you say I don't have a lack of knowledge, why dont YOU find out the facts.. I worked for VZW for 6 months! not a VZW select retailer, but for VZW themselves.

The new every two program SUCKS!!
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schnozejt

Jul 28, 2004, 11:44 PM
You provided incorrect information; i'm sorry for letting you know that.
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Big Poppa

Aug 3, 2004, 12:23 AM
The rebates with Sprint PCS are still MUCH better that Verizon Wireless's rebates.

At least at Sprint PCS a new customer can get a FREE phone without having to activate 2 or more lines for a stupid "Buy one get one/three free" crap that they do.

I mean come one dude, VZW sell the Nokia 3589i to new customers for $29.99!! A new customer to Sprint can get the Nokia 3588i which is practically the same phone for FREE!

Oh and were in the explanation of the "New Every Two" does it say that the $100 is in addition to the new customer rebate??

"Get a free phone (up to $100) every two years. You’re automatically enrolled when you sign up and maintain two years of service on a select digital calling plan with monthly access of $34.99 or h...
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schnozejt

Aug 3, 2004, 1:35 PM
Any rep here, including me, can verify for a fact, that the new every 2 gives a customer $100 off the 2 year discounted price of the phone, not the retail value. If the 2 year discounted price is greater than $100 then the customer will just pay the difference.
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Big Poppa

Aug 5, 2004, 11:06 PM
It doesnt say that though. 😁 thats my point..

And typically most verizon phones even after rebate are around the same price range as sprint pcs phone WITHOUT the the rebate.
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astravitz

Jul 14, 2004, 11:16 PM
As a loyal Verizon customer, all I can say is "Verizon sucks too." All these cell carriers care about is profit - bottom line - you are only a line on the revenue - that's it. 😈
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playano1

Jul 18, 2004, 8:07 PM
😳 You are correct. So how is Verizon better then Sprint?
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VZWCustServ

Jul 21, 2004, 2:23 AM
astravitz said:
As a loyal Verizon customer, all I can say is "Verizon sucks too." All these cell carriers care about is profit - bottom line - you are only a line on the revenue - that's it. 😈


So... by that logic: Every company in every industry 'sucks' and should all be forced to become non-profit organizations?

Caring about profit is not a bad thing when it comes to a company. Companies that don't care about profit go out of business and cause layoffs and leave shareholders with empty pockets.

That being said, If you ever call customer service and get me then I assure you that you are not just a line on the revenue. I get paid the same no matter what happens. My aim would to get the ...
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muchdrama

Jul 21, 2004, 4:30 PM
My aim would to get the job satisfaction of helping you to the best of my ability. All I ask is that you be patient and understanding.
That's my philosophy as well...but you'd gasp at the thoughts that run through my head dealing with customers, sometimes.
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VZW_MAN

Jul 22, 2004, 6:02 PM
That's my philosophy as well...but you'd gasp at the thoughts that run through my head dealing with customers, sometimes.

Thank God for my 'mute' button.
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muchdrama

Jul 22, 2004, 8:05 PM
VZW_MAN said:
That's my philosophy as well...but you'd gasp at the thoughts that run through my head dealing with customers, sometimes.

Thank God for my 'mute' button.Amen.
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...ash...

Jul 28, 2004, 8:48 PM
wow. were you spoiled rotten as a child? whose handset upgrade program is as good as Sprint's? If you think another company's is better, how and why? Is waiting 12 weeks (tops) for a $150 check to arrive in the mail (a GIFT to you for continuing to allow Sprint to provide you with wireless service and leading technology that is improving greatly everyday...) grounds to conclude that Sprint sucks? You seem so childish, sir.
Oh, but I do apologize for your wait. We do our best at work to assist customers as efficiently and respectfully as possible. Sometimes in order to do so, we have to waste time calming some down who are throwing tantrums because their phone is hotlined due to the fact that they didn't pay their bill. More time is wasted i...
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schnozejt

Jul 29, 2004, 12:00 PM
I'm really sorry that you posted here and ended getting very negative comments towards you, not your opinion. There were some good criticisms made, but the ones that were directly towards you im sorry.

Just to clear up something about the New Every Two program, i would like to present an example. The Treo 600 that just came out costs $449.99 for a new customer or eligible existing customer when they sign a two year contract. This $449.99 price is $100 off from the $549.99 retail price. The new every two program gives existing customers who are 22 months into their contract $100 off the 2 year contract price. So the Treo 600 would cost only $349.99 w/ the new every two redemption, that's $200 off of the retail price.
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schnozejt

Jul 29, 2004, 1:28 PM
I'm really sorry that you posted here and ended getting very negative comments towards you, not your opinion. There were some good criticisms made, but the ones that were directly towards you im sorry.

Just to clear up something about the New Every Two program, i would like to present an example. The Treo 600 that just came out costs $449.99 for a new customer or eligible existing customer when they sign a two year contract. This $449.99 price is $100 off from the $549.99 retail price. The new every two program gives existing customers who are 22 months into their contract $100 off the 2 year contract price. So the Treo 600 would cost only $349.99 w/ the new every two redemption, that's $200 off of the retail price.
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