I'm a long-time Sprint customer; my current contract is just ending. For some time now, I've been increasingly dissatisfied with my Sprint service. I'm wondering, however, if some of that may be due to my phone--a Samsung VGA 1000 that's had a number of glitches. (The most common phone problem is that the phone constantly switches back and forth between a full Sprint signal and analog roaming mode, even if I'm in a strong-signal area and not moving. No one from Sprint has ever lifted a finger to help solve the problem or replace my phone.)
What I want to do is to pick up a new A900 phone (as I also need something very thin). I'm entitled to a discount price on the phone when I renew. If the phone doesn't solve the problem, though, I don't...
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Yes you have a 14 day return period. if you decied you don't like it before then you can return it and it'll go back to your old contract. given the return is a pain in the ass, but yes it can be done.
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Are you sure the 14 day applies to upgrades?
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In addition how do you un-renew a contract once it has been renewed?
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Sorry if this is off track, but I bought a Samsung A900 about a month ago from the internet (not through Sprint). I called Sprint and told them I wanted to change my existing phone to the a900 (gave them the ESN), and add powervision to my plan for 20 some-odd dollars. The customer service rep assured me I would not have to extend my contract, and so far I'm still showing as 1 year ending in June...
However, I purchased the phone on my own - not as an upgrade. I paid full price for it.
Maybe I just got lucky... Or maybe there's trouble lurking and I'm in for a surprise? Are you saying that if someone simply changes phones (bought at full price) or perhaps adds a feature to their service, the contract length is extended?
Thanks for ...
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no, you're fine. the contract extention is if you get the phone through sprint and are wanting a subsidized price on the phone.
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no you added a feature you will be in a new 2 year contract
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Adding Vision (or MOST other features) does NOT require a renewal. 6PM or 7PM Nights are the only ones I can think of that require renewal for features.
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they delete the new contract and just make the old one not expired. believe anyone with p2k access can do this.
That 14 day trial period is for everything, not just a new customer.
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Thanks Alluvin. Guess I'm off to the Sprint store!
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You could utilize the 14 day return policy if you are unhappy with any phone you choose. Just don't expect to be able to abuse it, because, your 14 days is actually from the 1st upgrade......in other words, your 14 days doesnt start over just because you returned one within the time frame.
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Thanks, Darth. I don't intend to abuse anything; I just wanted to make sure that this particular phone solves my problems. My only concern was that merely trying it would subject me to a contract renewal that I wouldn't want if the phone didn't do it for me.
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