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Just lost another sale to Radioshack...

Android Ace

Sep 28, 2011, 5:02 PM
Any Sprint reps here ever spent an hour setting up a customer's account, applying discounts and educating on phones/price plans, only to have them tell you they're going to buy the phones at Radio Shack/Best Buy/Wal-Mart?

I work at a Sprint Preferred Retailer, so I'm technically *supposed* to help them even after they buy the phone elsewhere, but the temptation to tell them to get lost is great. Especially since I rely on that commission to feed my family. >_

Sep 28, 2011, 6:12 PM
They'll be back. Every time I go into my local Radio Shack, there's someone complaining or that have problems with their service, phone, bill. And the poor guy or gal behind the counter is clueless.

Sep 29, 2011, 6:59 AM
forget that i make them feel stupid, esp with the port in credit ending Saturday. If they have an employer discount i tell them if they do it at a CORP store the discount is on the 1st bill if they go somewhere else 2-3 cycles. Also if they no ACT fee it can't be wavied at RS, WAL MART, BBM OR TARGET and Sprint won't credit back. I will help them with somethings but others they need to make a RN appt.

Oct 10, 2011, 4:44 PM
i know it might be a lie, but i tell them radio shack sells "b-stock" phones. just for laughs Drooling

Sep 29, 2011, 7:21 AM
If I put someone through all that trouble, I would just buy from them even if it meant a little extra money. I've had the same happen to me too often, "Oh I'm just researching online, now help me with everything so I can know what I'm doing before going into a store." Ridiculous.

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