Disgruntled ATT customer
Upgrade time has come and ATT has few options to choose from and all of them require an $18 upgrade fee and required additions of expensive data packages. Plus the choice of only 1 rugged phone that is obscenely expensive and lack of value for your money is making me look elsewhere. Verizon and Tmobile don't have service in my area, but Sprint does. The price plans look very good for Sprint, but I'm rather concerned that their upgrade policies and choices are just as poor as ATT. Does anybody have any info on what upgrading with Sprint is like?
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you actually mean 'standard', you'd be close.
If your single-line plan is $69.99 or higher, or the shared plan is $99.99 or higher, your main line will get the upgrade every 12 months instead of every 22.
If your single-line plan is $69.99 or higher, or the shared plan is $99.99 or higher, your main line will get the upgrade every 12 months instead of every 22.
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What's a "poor" choice to you?? Cuz right now Sprint has 2 or 3 free phones, like 7 nice messaging phones, 5 soon to be 6 Android phones, and the 2 newest Blackberries that are worth a damn..the Bold and the Curve 3G(read not touch screen). What else do you want? That's a better than good line up for any carrier.
Oh and every carrier except maybe tmobile charges an $18 upgrade fee...suck it up, if you start saving now im sure you can afford it.
Oh and every carrier except maybe tmobile charges an $18 upgrade fee...suck it up, if you start saving now im sure you can afford it.
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Verizon doesn't charge an upgrade fee. Why the hell would I pay an upgrade fee? That is just ridiculous. I still like Sprint, but not as much as I did before hearing that they charge an upgrade fee. Tell me it isn't true.
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Verizon charges one in stores just like Sprint & at&t. They might waive it online, also just like Sprint and at&t.
But even assuming Sprint was the only carrier that charged one. Who cares? Your saving anywhere from 10 to 50 bucks a mnth probly versus being with at&t or verizon...why would anyone cry about a one time $18 charge.
Lastly normally the upgrade fee with all carriers partially helps pay the rep's commission and what not. When you order online you don't use up a rep's time, or get your questions answered, or get any help setting up your phone, etc..Seems like a fair trade to me.
But even assuming Sprint was the only carrier that charged one. Who cares? Your saving anywhere from 10 to 50 bucks a mnth probly versus being with at&t or verizon...why would anyone cry about a one time $18 charge.
Lastly normally the upgrade fee with all carriers partially helps pay the rep's commission and what not. When you order online you don't use up a rep's time, or get your questions answered, or get any help setting up your phone, etc..Seems like a fair trade to me.
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Hmmm...I worked in a direct store for four years. Never charged or needed to waive an upgrade fee. I knew AT&T/Cingular charged an $18 Upgrade fee and Alltel did when I worked there. I would research it (though I still don't believe it is true) except that I would never upgrade in a store and every time I go through the motions online one does not populate so it is a non-issue for me.
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I've worked for Verizon for more than seven years. We had an upgrade fee of $20 on secondary lines for less than a year around 2008, and half the time it was waived anyway. They got rid of it soon after implementing it.
And I have say, $20 to help pay for commissions makes little sense. Some transactions, at least for Verizon, might net $2 in commissions for a rep, while another transaction might net $30 or more. The commissions system was the same before and after the very short-lived Verizon upgrade fee. If anything, the upgrade fee was an attempt to recoup the cost of the phone subsidies for secondary lines, because that was 80% of what the upgrade fee applied to.
And I have say, $20 to help pay for commissions makes little sense. Some transactions, at least for Verizon, might net $2 in commissions for a rep, while another transaction might net $30 or more. The commissions system was the same before and after the very short-lived Verizon upgrade fee. If anything, the upgrade fee was an attempt to recoup the cost of the phone subsidies for secondary lines, because that was 80% of what the upgrade fee applied to.
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verizon charges $20.00 if you make a 2nd visit for help using your phone, they charged my friend $25.00 to swap into a used unit. They raised ETF, they announced data caps and have larger deposits. Their plans are as high as AT&T's....sounds like someone didnt do their homework!
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Not sure where a $20 "visit" fee applies, but that's not anything done in any of the stores I've worked in or know of these past seven years, which is at least the western half of the US from California to Colorado.
$25 to swap to a used unit? This makes no sense, either.
Maybe in your area that's a corporate thing - it's always possible. But if that's the case, then it's limited to your area. Nation-wide, this is not the case. More likely, you're referring to an authorized agent that doesn't get paid unless you renew a contract, so a fee for helping you out is only to recoup the cost of helping you out, since they don't get paid to do that.
ETF: They raised the ETF on smartphone, because they have huge subsidies. In the early ...
(continues)
$25 to swap to a used unit? This makes no sense, either.
Maybe in your area that's a corporate thing - it's always possible. But if that's the case, then it's limited to your area. Nation-wide, this is not the case. More likely, you're referring to an authorized agent that doesn't get paid unless you renew a contract, so a fee for helping you out is only to recoup the cost of helping you out, since they don't get paid to do that.
ETF: They raised the ETF on smartphone, because they have huge subsidies. In the early ...
(continues)
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Which Engadget article are you referring to, and which of my responses does it pertain to?
lol
lol
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with sprint you can have the upgrade/activation fees waived if you order the phone online. that can make it easier on you especially since we sometimes have web specials.
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its a better deal to do it online. you get that stuff waived like he said and they have deals online that they dont in store..... if you feel like waiting a few days to get it to you.
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free shipping too, along with that activation fee/upgrade fee waiver.
I don't mind paying the $18.00 activation fee; I'd rather do that and know I have a nice rep I can speak with in case I have a silly moment and need help/have questions later on who knows my face and knows I'm nice to them/appreciate their time and will visit them to help them out later on down the line than get a bunch of freebies.
What can I say; I would rather keep people employed in my state and see their faces.
I don't mind paying the $18.00 activation fee; I'd rather do that and know I have a nice rep I can speak with in case I have a silly moment and need help/have questions later on who knows my face and knows I'm nice to them/appreciate their time and will visit them to help them out later on down the line than get a bunch of freebies.
What can I say; I would rather keep people employed in my state and see their faces.
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