Any Advice for a New Employee?
I was just hired on by an indirect Sprint dealer as a store manager. Any Sprint employees, managers or otherwise, have advice for a new employee?
I used to manage several indirect Alltel agent stores so I'm familiar with the cellphone game.
-fin
Thales
I used to manage several indirect Alltel agent stores so I'm familiar with the cellphone game.
-fin
Thales
...
Welcome to Sprint.
Prepare for a lot of slow days and an occasional redneck customer.
Prepare for a lot of slow days and an occasional redneck customer.
...
Nice. Looking forward to it. Couldn't be any slower than my previous job. Guest Services manager in a resort... in the off season. Slow as hell. 161 rooms with one occupied.
Actually, I'm looking forward to selling the hell out of some Sprint.
-fin
Thales
Actually, I'm looking forward to selling the hell out of some Sprint.
-fin
Thales
...
🤣
He did say he managed Alltel so probably more than capable of handling the redneck.
He did say he managed Alltel so probably more than capable of handling the redneck.
...
As an employee of a company that handles Sprint, AT&T & Verizon (and used to handle T-Mobile)...
I would say that you should emphasize Sprints strengths:
~ anything above basic-voice: you will save money on sprint.
~ 70 a month for unlimited text, internet and cell-to-cell
~ *MUCH* lower deposits for those with less than perfect, or no, credit
~ Spending limits that limit a customers liability.
~ A company that's constantly improving it's customer relations in response to a few bad years.
~ Free roaming on the nations largest network (Verizon)(something you won't get with TMobile, boost, etc)
I sell phones for the major carriers. I would have to say those are the strongest selling points for Sprint. Easier bills, smaller bills, l...
(continues)
I would say that you should emphasize Sprints strengths:
~ anything above basic-voice: you will save money on sprint.
~ 70 a month for unlimited text, internet and cell-to-cell
~ *MUCH* lower deposits for those with less than perfect, or no, credit
~ Spending limits that limit a customers liability.
~ A company that's constantly improving it's customer relations in response to a few bad years.
~ Free roaming on the nations largest network (Verizon)(something you won't get with TMobile, boost, etc)
I sell phones for the major carriers. I would have to say those are the strongest selling points for Sprint. Easier bills, smaller bills, l...
(continues)
...
-upsell what you offer, don't just bash the competition.
--Be honest with people. Go towards your mandated quotas, yes, but don't try convincing a grandmother she needs a simply everything plan just because you can. sell to her Needs.
--Customers can suck, and you need to be professional with them, but don't be afraid to let them know you are not their personal wall to yell at. Customers respect someone who respects them and respects themselves
--Be honest with people. Go towards your mandated quotas, yes, but don't try convincing a grandmother she needs a simply everything plan just because you can. sell to her Needs.
--Customers can suck, and you need to be professional with them, but don't be afraid to let them know you are not their personal wall to yell at. Customers respect someone who respects them and respects themselves
...
