TELESALES (please read)
QUALIFY YOUR EFFING CUSTOMERS FOR DCS SERVICE *BEFORE* YOU SELL THEM A DCS PHONE!!!!
I cant tell you how many times a day I get customers wanting to swap to their new dcs phone they got from telesales and guess what, they dont live in a dcs market!!! so now I get to got through the crap of trying to activate a dcs phone that cant support all the features. not fun at all. Also they dont want to talk to you again to get the proper phone because you already messed up! there goes my AHT!!!!!!!
I cant tell you how many times a day I get customers wanting to swap to their new dcs phone they got from telesales and guess what, they dont live in a dcs market!!! so now I get to got through the crap of trying to activate a dcs phone that cant support all the features. not fun at all. Also they dont want to talk to you again to get the proper phone because you already messed up! there goes my AHT!!!!!!!
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I'd have to say I see about an equal amount of my own store's reps not checking an address for coverage when setting up a new account.
The issue is that most sales reps are focused only on the immediateness of the sale, whether or not it's in the customer and their company's best interest.
The issue is that most sales reps are focused only on the immediateness of the sale, whether or not it's in the customer and their company's best interest.
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