Sprint Customer Service
I had a customer who ported their number from T-mobile to Sprint then to Verizon within 2 hours. Now the customer didnt tell me they just ported from tmobile onto sprint less then an hour before So right from the getgo you know this is gonna have problems. Well the port was not working out so I called T-mobile customer service and they gave me their port center they say that they pushed it through to sprint and now i had to go through them.
I then call sprint and tell the CS rep the situation and they say, " awww hell no" (under their breath) "let me transfer you"
Time spent thus far with sprint 1 minute
I then get a nextel Business su...
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SwillVZWagent said:...
Ok, this happened to me a while ago and i need to vent this about my experience with Sprint CS.
I had a customer who ported their number from T-mobile to Sprint then to Verizon within 2 hours. Now the customer didnt tell me they just ported from tmobile onto sprint less then an hour before So right from the getgo you know this is gonna have problems. Well the port was not working out so I called T-mobile customer service and they gave me their port center they say that they pushed it through to sprint and now i had to go through them.
I then call sprint and tell the CS rep the situation and they say, " awww hell no" (under their breath) "let me transfer you"
Time spent thus far with sprint 1 m
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You should already have the appropriate Port Number is your a corporate rep. A few errors on your part, for not calling the right department from the start. But nonetheless not a good experience for both parties. All in all its not a difficult situation, but sorry you had to go thru that!
We have had T-mobile reps give false account numbers many times however which slows down the porting process.
I hate you ๐ฟ
drake said:
We need to get you off the team, you give us a bad name, there are procedures in place, and you did not use a single one.
I hate you ๐ฟ
Exactly!
Just thought i would share this funny story. I wasnt ever really mad because it was a slow day and after it was over i was laughing my ass off with my buddies from other stores about it
Secondly, sorry a few folks misunderstood you. You have to understand the combative nature of us loyal Sprint folks here in PS that post regularly. We get bashed a ton for things that often are wrong and unfair.
Third, your positive attitude is appreciated.
Last and most important, port issues are a pain in the A$$. I dont care what company it is. Since VZ's hostile takeover of Alltel, any time I port a business customer over we have to wait for days, sometimes up to two weeks for that jumbled mess that is Alltel to release the number. Something folks dont realize...
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And in order for a takeover to be hostile, it has to be without board approval (buying up stocks to get a controlling interest) I'm pretty sure the people who bought alltel a few years ago said they did so to rework the company for sale (I could've swore I read an article about it... kinda like the firm that bought Chrysler).
I agree with the customers who port twice bit..
My favorite was a customer I had that we ported over from Sprint... we spent over an hour on the phone with the port in department to get everything working and th...
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This is actually not a trust market to my knowledge. I would like you to pm me and elaborate if you don't mind Menno.
Thanks!!! ๐ ๐