Sprint says they can't honor a quote I got twice
Twice I have talked to Sprint and they told me what my price would be, within a dollar of each other. They are now telling me I was informed and my bill will be another $50 higher? This just doesn't seem to make sense.
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Welsome to Sprint!
I was told 4 times that my contract ended by 4 different people. Port my number out, and I get my final bill with a termination fee.
No wonder they lose 1.3 million customers in a quarter!
I was told 4 times that my contract ended by 4 different people. Port my number out, and I get my final bill with a termination fee.
No wonder they lose 1.3 million customers in a quarter!
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8091nafsbuc said:
Welsome to Sprint!
I was told 4 times that my contract ended by 4 different people. Port my number out, and I get my final bill with a termination fee.
No wonder they lose 1.3 million customers in a quarter!
Yeah, too bad they can't be like the other wireless providers, where things like that NEVER happen! 🙄
Btw, nobody here cares how many customers Sprint has lost or gained. Bottom line is that I have Sprint because no other carrier will provide an adequate signal where I live and work, and since I no longer have a landline phone THAT MATTERS MOST!
So, blah blah blah, go whine about Sprint in some other forum where somebody might just give a crap.
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Very valid point.
If you live in an area where Sprint is your best option, then so be it.
Unfortunately, numbers do not lie. You may not be a Sprint customer much longer either!
And, as far as whining, don't take my post as that. Take it merely as another horror story. I am the type of person that would go out of my way to post a good experience about a company just as easily about a poor experience.
Sprint has done me (and countless others) wrong and they deserve to have their name smeared.
If you live in an area where Sprint is your best option, then so be it.
Unfortunately, numbers do not lie. You may not be a Sprint customer much longer either!
And, as far as whining, don't take my post as that. Take it merely as another horror story. I am the type of person that would go out of my way to post a good experience about a company just as easily about a poor experience.
Sprint has done me (and countless others) wrong and they deserve to have their name smeared.
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8091nafsbuc said:
Very valid point.
If you live in an area where Sprint is your best option, then so be it.
Unfortunately, numbers do not lie. You may not be a Sprint customer much longer either!
And, as far as whining, don't take my post as that. Take it merely as another horror story. I am the type of person that would go out of my way to post a good experience about a company just as easily about a poor experience.
Sprint has done me (and countless others) wrong and they deserve to have their name smeared.
If you consider my point as valid, then you should realize that all the bad mouthing in the world that you can do isn't going to change my situation or anyone else's. If som ...
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you obviously have either lost touch with reality or don't know what a "forum" is about...
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mellowlen62 said:
you obviously have either lost touch with reality or don't know what a "forum" is about...
These forums are here to exchange ideas and offer help to those with questions, not to give folks a place to vent their frustrations and present information that cannot be assimilated or answered by the community.
Bottom line is that too many folks abuse these forums to gripe about stuff, rather than seeking advice from others who may be able to help them. It's nobody's fault here that someone gets overcharged on their bill, lied to, or that they can't get some problem resolved through normal channels. We are here to help one another, not have a community cry session.
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Well, actually, some of us do care. Sprint, in my dealings, is not the same company they were a year ago.
I originally signed with Sprint because years ago I was told they were the best. I am not in the industry and have stood by while they merged and went thru changes. Never before did it effect my bill. But recently, they are taking away discounts and backpeddling promises. When I show proof of promises they tell me that the customer service person was wrong.
As far as service goes, in the Inland Empire, Sprint service has always been horrible. Even the Sprint company told me that there were a lot of dead zones in my town (population 250,000 in So Cal) I can make a call as long as I am not "in" my house. I have always had t...
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I originally signed with Sprint because years ago I was told they were the best. I am not in the industry and have stood by while they merged and went thru changes. Never before did it effect my bill. But recently, they are taking away discounts and backpeddling promises. When I show proof of promises they tell me that the customer service person was wrong.
As far as service goes, in the Inland Empire, Sprint service has always been horrible. Even the Sprint company told me that there were a lot of dead zones in my town (population 250,000 in So Cal) I can make a call as long as I am not "in" my house. I have always had t...
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cskipgo said:...
Well, actually, some of us do care. Sprint, in my dealings, is not the same company they were a year ago.
I originally signed with Sprint because years ago I was told they were the best. I am not in the industry and have stood by while they merged and went thru changes. Never before did it effect my bill. But recently, they are taking away discounts and backpeddling promises. When I show proof of promises they tell me that the customer service person was wrong.
As far as service goes, in the Inland Empire, Sprint service has always been horrible. Even the Sprint company told me that there were a lot of dead zones in my town (population 250,000 in So Cal) I can make a call as long as I am not "
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Just so no one gets instantly pissed, I have nothing against Californians. Except Tom Cruise
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I didn't think you were talking about Californians, I just figured it explained my service! Just kidding!
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I have a Free and Clear 500 plan. I have had 3 lines for a few years. A year ago they gave me free texting to stay with them. I wanted to add a 4th line and they told me my bill would be $72 for 4 lines w/ text messaging. After I added the 4th line they forgot to add texting to the 4th line. I called to correct this and they did. My bill then showed 118. I told them I was quoted 72 and now they tell me my future bills will be 125. This doesn't make sense because my 500 plan cost more than the current 1500 minute plan.
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wow, that would have been cheap if you would have gotten it, but from what i remember the F&C plan add a line were $20 so technically your bill should have been $20 more per month if they give you the txting for free.
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Yeah, they told me that I would get a $15 credit to offset the texting charge and that they would change each add-on line to $10. This is obviously not happening. The catch is that for four lines we are only using 200 minutes a month so the bigger plans do not meet our needs.
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changing the add-a-line plans to $10 is soooooo against policy, but in actuality could be done.you would just need to find the right rep to get that done, most reps will follow policy. please dont take this the wrong way but,i would actually be happy with what you do have for the value.
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Thanks!
My current plan is:
F&C Plan
500 minutes
4 lines
Unlimited texting (not picture or video)
They tell me $125
Wouldn't I be better off with the Family Share:
1500 minutes
4 lines
Unlimited texting including picture or video
My math says $119
Should I switch to a new plan or is there a catch somewhere? I don't need the actual minutes (and with 2 daughters I would prefer not to have picture/video mail, of course I don't have to tell them)
My current plan is:
F&C Plan
500 minutes
4 lines
Unlimited texting (not picture or video)
They tell me $125
Wouldn't I be better off with the Family Share:
1500 minutes
4 lines
Unlimited texting including picture or video
My math says $119
Should I switch to a new plan or is there a catch somewhere? I don't need the actual minutes (and with 2 daughters I would prefer not to have picture/video mail, of course I don't have to tell them)
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well, you would be good with the 1500 just in case one day your daughters may start talking more and go over the 500 mins, the "catch" is (and have made many conversations arise) that data is not included in the picture mail, or video mail. i would have to warn you that prorated charges and the month in advance will make your next bill higher so i would suggest if you do the plan change on the next bill cycle. but really i would say in my opinion would be go for the 1500 plan, overages are the same and stuff anyway.
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My current plan is:
F&C Plan
500 minutes
4 lines
Unlimited texting (not picture or video)
They tell me $125
what it should be
F&C 500 = $40 (base plan)
3 addlines = $60 ($20 per add sub)
4 unlimited txt =$60 ($15 per line)
= $160 + $10 if you have 7pm n&w = $170
thats just to give ya an idea what your saving...
F&C Plan
500 minutes
4 lines
Unlimited texting (not picture or video)
They tell me $125
what it should be
F&C 500 = $40 (base plan)
3 addlines = $60 ($20 per add sub)
4 unlimited txt =$60 ($15 per line)
= $160 + $10 if you have 7pm n&w = $170
thats just to give ya an idea what your saving...
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Thanks.
When I had 3 lines I paid $80, now that I have a 4th they are telling me $125. Just seems wierd.
I think I figured it out though, when I originally added line 3 it was 10 now it is 20, line 40 is 20, and they are not crediting my texting for line 4
When I had 3 lines I paid $80, now that I have a 4th they are telling me $125. Just seems wierd.
I think I figured it out though, when I originally added line 3 it was 10 now it is 20, line 40 is 20, and they are not crediting my texting for line 4
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How long ago was it that you were quoted this pricing. If it was an offer made to you in the past and it was not something given to you recetnly, unfortunatly it will not be able to be honored. A majority of the discounts and special features are no longer available. You best choice would be to switch to the new Talk/Message plan. That way it will be a few more dollars as you showed above and you would be getting more minutes incase ever needed for the future, plus all your roaming and LD, and blah blah 🙂
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The quote was recent, from December 2008, 4 weeks ago.
I am looking at that plan, I was thinking I would wait until the end of the month before I switch, thanks for the help!
I am looking at that plan, I was thinking I would wait until the end of the month before I switch, thanks for the help!
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a little more info please, what was the quote, what was the phone you received, how much did you acutally pay? was it notated on your account? did you receive any paper showing the quote?
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Sorry for the vagueness. The quote was 72, the phones were our existing phones. I have a chat record of the quote but they are telling me they will not honor it. There has been credits to offset my texting charges but they are telling me they don't have info that the credits that match a texting charge are actually for texting.
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What is the problem with just adding features or services at current prices? It is not the company's fault that you NOW choose to add features or new subs. Customer always need a "deal" to remain a customer, but in reality it is far more expensive to move all of your lines to another carrier, and you will be subject to their current pricing as well, which of course is more expensive than Sprint anyway.
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What? I only chose to add a new line. My bill went from 80 to 125? 40 dollars for one line and texting? And they stripped my previous discounts... just doesn't seem right
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texting is now 20.00 a line not 15.00 and the f&c subs are 20.00 a line so thats where the 40.00 is coming from
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and when you say they took away your discounts what alot of customers dont relize is that most discounts are for a 2 yr frame if you did have discounts though i would want to know why they where removed it could ahve been due to the plan change and it was removed if its a valid discount then you should still be getting it
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Thank you. No one has explained this to me before. That now makes a lot of sense because after checking all my back bills the discount disappeared at the 2 year mark of first getting the phone. I originally didn't know it was a discount, but I now know that they did charge me 20 per month and credited 10. When I got a new phone at the 2 year mark and I renewed they didn't tell me the discount was going anywhere. This was back in August and I never caught it.
Through all my discussions no one ever said the discount was only for the two year period. I might be a little slow but it is starting to make sense.
Through all my discussions no one ever said the discount was only for the two year period. I might be a little slow but it is starting to make sense.
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Not really. From what I am seeing in these posts, you don't pay any less than I pay with another carrier, or my neighbors with yet another carried, or anyone else. I mean, really, they are all the same price-wise no matter how you delude yourselves...so pick a carrier for service, coverage, reliablity, phone selection, or whatever, but price is just a joke. There's NO difference.
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mellowlen62 said:
Not really. From what I am seeing in these posts, you don't pay any less than I pay with another carrier, or my neighbors with yet another carried, or anyone else. I mean, really, they are all the same price-wise no matter how you delude yourselves...so pick a carrier for service, coverage, reliability, phone selection, or whatever, but price is just a joke. There's NO difference.
Really? So how do you figure that paying $20 dollars per month more for the exact same service with other carriers is the same?
😕
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Truthfully I came on this site just looking for info on the Pre, as I have absolutely no desire to switch to a carrier that has lost customers in such a mass exodus it's almost amusing. But this post intrigued me and I couldn't help noticing what this guy said he was paying, and what he claimed his services were (for which everyone keeps telling him is MORE than fair). Sprint claims they are so cheap, and I'm just not seeing it. This guy has less than I do, and pays MORE. Sounds like bait and switch, that's all.
I know it's hard, but try and stick to facts when you claim to know what EVERYONE pays for cell service. Considering some people are subsidized by their employers, some people are grandfathered into older plans, and some people ge...
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I know it's hard, but try and stick to facts when you claim to know what EVERYONE pays for cell service. Considering some people are subsidized by their employers, some people are grandfathered into older plans, and some people ge...
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mellowlen62 said:
Truthfully I came on this site just looking for info on the Pre, as I have absolutely no desire to switch to a carrier that has lost customers in such a mass exodus it's almost amusing.
Switching carriers should be based on a number of factors, the most important ones being reception, business needs and price. Everything else is second place. What good is a phone if it doesn't get a signal where you use it most (or roams all the time), or one that nobody at work uses?
mellowlen62 said:...
But this post intrigued me and I couldn't help noticing what this guy said he was paying, and what he claimed his services were (for which everyone keeps telling him is MORE
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That is such a fantastic post. Bravo. You managed to deliver a well thought out point, without bashing someone or another service provider. You should be applauded for your mature ability to communicate and not come across as a whiny crybaby or flame thrower just because someone has a different choice than you. What people realize it is to their benefit that Sprint succeed with its goals to turn the company around. It will force the carriers that they love so much to stay on top of their game with prices, devices, and service.
"sprint sucks" or "losing customer by millions" does nothing to the topic at hand but show your inability to be a mature adult.
"sprint sucks" or "losing customer by millions" does nothing to the topic at hand but show your inability to be a mature adult.
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"Sprint sucks" (which I never said) does not compare to "losing customers by millions." (Thanks for clarifying the amount for me, though.) That comment alone defined your ability to be a mature adult. But nice try. And I'm responding to YOU, not the articulate, intelligent person who responded to me, because, yes, that was a good post.
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