Tech Support - Thank You
I just want to thank the ladies at the TS who helped me with the data issue I had with my Touch Pro.
Those of you who bought your Touch Pro at BestBuy know that some of the units have defective speaker. Mine was in the same boat and I returned it to get a new one. The phone was activated but not the data. I did not realize it until late Wednesday night.
On Thursday morning I checked the device info and noticed the Phone Number was wrong (000-000-2024) , same for the Current UserName (MSID@hcm.sprint.com)
So I called, explained it to the CS who transferred me to a TS for assistance. The TS helped me reconfigured the device. After spending an hour on the phone between the CS, two TS and hold time, they were able to make the data work...
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Those of you who bought your Touch Pro at BestBuy know that some of the units have defective speaker. Mine was in the same boat and I returned it to get a new one. The phone was activated but not the data. I did not realize it until late Wednesday night.
On Thursday morning I checked the device info and noticed the Phone Number was wrong (000-000-2024) , same for the Current UserName (MSID@hcm.sprint.com)
So I called, explained it to the CS who transferred me to a TS for assistance. The TS helped me reconfigured the device. After spending an hour on the phone between the CS, two TS and hold time, they were able to make the data work...
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Surprise surprise, an hour on the phone and not complaining like normal sprint customers?
We need more customers like you, who understand procedures.
We need more customers like you, who understand procedures.
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True true. It's not like a minute after they've told their problem an answer would magically appear on our computer screen. 🤣
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Hey, a lot of errors caused are sometimes due to what I call, User Error, lol that concept is sometimes never admitted to. Some people who never needed or do not need a PDA in the hands, sometimes commit User Error. They go from a simple free flip phone to a Palm Treo 800w with all the bells and whistles and try to work the phone on their own without using the Usersguide or online userguide at sprint.com/support. It's always this phone sucks because it wont do what I need it to do, like "Beam me up to Scotty" or do my homework for me or trace my last call like I am with the CIA"....Reading is still fundamental, do not rule it out. Most of the tech support you speak with gain their knowledge about that Instinct or HTC Diamond by simply readin...
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Tell me about it. It amazes me the abuse heaped on reps because they don't know everything about the phones. Some will post about how they know more about such and such phone than the reps. Hell, as if the reps ever touch these phones. If it were not for emulators and owner's manuals...
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Yea, thank God not everyone knows how to use there phones or it would be cutbacks at sprint, lol
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Just for your information
1. This is not my first pda.
2. I work in the technical field and I am aware of TS assumptions about users.
3. I am very patient with others.
4. If the 1st TS was listening to me, this would not take long.
5. I understand that this is a new device and TS does not have a lot of experience with it yet
6. Too many unnecessary reboots. (just like 'can you reboot your pc to see if the error will go away?')
7. I read the manual and info from user forums to know more about the device
8. The only things I did not know: how to get to the programming screens and what to look for. (Now I know 😉 )
MM
1. This is not my first pda.
2. I work in the technical field and I am aware of TS assumptions about users.
3. I am very patient with others.
4. If the 1st TS was listening to me, this would not take long.
5. I understand that this is a new device and TS does not have a lot of experience with it yet
6. Too many unnecessary reboots. (just like 'can you reboot your pc to see if the error will go away?')
7. I read the manual and info from user forums to know more about the device
8. The only things I did not know: how to get to the programming screens and what to look for. (Now I know 😉 )
MM
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