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Sprint is deceptive!

ryansmom

Oct 23, 2008, 10:08 AM
I entered into a one year service agreement with Sprint in 12/06 with two phones on a family plan. In July of '07 one of the phones was stolen. I went to a Sprint store and asked them what my options were. The guy there told me I could purchase a new phone for $300 or I could put a third line on my existing plan. I opted to put on the third line. He did inform me that this third line would have a 2 year contract, thus expiring in July '09. I agreed to that. He also told me to call Sprint and have the stolen line suspended, which I did. My husband now has a new job and he does not have any reception where he works. We have 2 small children, one of which is autistic, and we primarily use the phones to get in contact with each other if there is...
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arsimckhoi

Oct 23, 2008, 10:28 AM
hmmm... a tough one indeed we'd hate to see you leave for any reason but I can understand why you'd be upset. to let you know now sprint has enforced a zero tolerance policy towards misleading customers into renewals, and not to sound like i'm trying to excuse the reps actions but it may have been a misunderstanding... actually the more I look at your side of the story the more it seems like he was a jerk and lied through his teeth... i can asure if he did something like that today he'd be in a whole lot of trouble (we fired 2 reps were I worked for not providing correct full disclosure in the last month) send me an email and I'll try and see what i can do when i have some down time
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JesusSaves

Oct 24, 2008, 12:08 PM
I do not understand where you get this "it seems like he was a jerk and lied through his teeth" I do not see where he intentionally did anything wrong. Sprint has a right plan guarantee and changing the plan does NOT extend the contract. He explained her option of getting the third line and according to the customer "He did inform me that this third line would have a 2 year contract, thus expiring in July '09." which the customer states they agreed to. To me this sounds more like an misunderstanding that can be cleared up.
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tellenerd

Oct 24, 2008, 2:50 PM
yes it would only extend the contract on my phone. i have 3 lines on my account also and all were added on different date i have even changed family plans but they all still have different contract exopirations.and i have called planty of time to change my plan and i havent once been notified of a contract renewal but i see the change when i call the ivr and check the end date.

try a change of responsibilty see if some one youknow will take it off your hands or even try someone shopping around at the store see if they'll take the phone of your hands and just have a number change.
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ryansmom

Oct 24, 2008, 3:50 PM
I am not arguing about the third line expiring in July '09, and I was willing to pay the $150 to cancel that line as Verizon was going to give me a $100 credit for porting my lines. Which would almost cover the fee. I am questioning my original line that had the contract extended without my knowledge. The guarantee that you speak of is for 30 days, being that everything on the plan that they switched me to was the same as the plan I was on I never noticed a difference and it is now almost a year after they made changes. It was never explained to me that my plan was changing and I only became aware of this last week. The man that sold me the third line simply said I would pay $10 extra for the line until my existing contract expired and the s...
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willv

Oct 27, 2008, 3:38 PM
Then there would only be one eft instead of 2
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JesusSaves

Oct 28, 2008, 6:18 AM
I never said there was not a mistake made. What I did say was that the rep does not seem to have lied through his teeth. Everything he said to the customer was correct. There just seemed to be something that went wrong between what he told them and the actual implementation of what he said. Again it seems like this is fixable. Just email sprint customer care because they seem to have more power to fix things then the normal customer care dept. He can basically just cut and paste what he wrote here. If that does not work. Call account services tell them if they cannot fix this you want to cancel even with the charge. A big part of their job is to find reasons for you to stay.
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JesusSaves

Oct 28, 2008, 6:30 AM
"They are also insisting that I upgraded my existing phone when I did this" which is untrue. This did not come from the salesperson who sold the phone. This came from whomever they talked to on the phone. I think what could have possibly happened was that when he started to sell the phone at first to see how much the guy was eligible for he might have started a sale on the first line. (not the best way to do it) and did not unclick where it says extend plan. I do not know for sure just my best guess. Anyways, it sound like a mistake that is correctable.
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JesusSaves

Oct 28, 2008, 6:37 AM
Dang...I guess either I am wrong ๐Ÿคญ and the rep did lie through his teeth or he was a rep ahead of his time. And I hate being wrong ๐Ÿ‘ฟ
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JesusSaves

Oct 24, 2008, 11:56 AM
Sprint has a policy where even if you do change your plan your contract does not get extended. It is called (and I may have the exact wording wrong) The Right Plan Guarantee.
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TopherSmallz

Oct 24, 2008, 1:35 PM
This happens all of the time and is an easy fix. I being a former employee for a retention center know how it works. They will tell you everything to keep you under contract, understandable, company needs to make money right? But every situation is different and can be fixed. Store reps pulled this move all of the time and retention reps are taught to deny any fault on the company part and push the blame to the customer. "You should have kept closer tabs on your account" etc. All the rep has to do is double click the agreement dates then "0" out the dates and save the info. The contract is then "up" thus freeing you. The reps over the phone make it sound like it is a huge deal to do (I did it myself) but it is simple. ๐Ÿ˜‰
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wade496

Oct 24, 2008, 4:14 PM
Live in Indiana
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KidzEatFree

Oct 24, 2008, 9:42 PM
you prob had a plan that could not have an addsub added on to it. This all goes back to the original rep that sold you the phone.

as far as the "right plan promise," that was not in place at the time your plan was changed. it was started in more like oct or nov of 07. so if your plan was changed after 30 days, that would renew the contract.

like the guy said before, there is ZERO tolerance for this anymore, and it is said that these things happen. But, if you had decided that you do not want to keep the service; id what until Dec. of this year when ETF's will start to be prorated. That might save you some cash.

call this number 1.800.639.6111
enter your phone number then option 3 and then option 5 these guys can help. email me...
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LuvBug08

Oct 25, 2008, 9:40 AM
You are misleading the customer. ETF are prorated, if and only if:

Contract was renewed, changed after nov. 2.
If new line service activated after nov 2.
If service started after nov 2.
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KidzEatFree

Oct 25, 2008, 12:19 PM
well thats not on purpose. my information on prorated etf's is fifferent than what you are stating.
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LuvBug08

Oct 25, 2008, 12:33 PM
It is in KMS already.
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LuvBug08

Oct 25, 2008, 12:33 PM
Its not attack, just saying. Trying to help. ๐Ÿ™‚
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arsimckhoi

Oct 25, 2008, 4:07 PM
here's the reason why i don't think you can get out of it...

11/07 is when the right plan promise was extended to whenever

your plan was changed on 7/07

we stop carrying fair and flexible plans long before 7/07

you could not add a line to the account without needing to change the plan. there's no way around it. i noted your account as such and unforunately the AG won't be able to do too much in this matter. we gave you what you wanted and over a year later your saying it wasn't right perhaps if we were contacted sooner... who knows... I don't know what else to say other than i'm sorry we weren't able to meet your wireless needs... i'd take the extra amount verizon is giving to port over use that to help pay your etf. again i...
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SteelHere

Oct 25, 2008, 4:57 PM
Did you notice how they have no problem letting a customer go. That is why Sprint has the highest churn in the business over 2%. I worked for Sprint 4 years and was a Store Manager. Now I work for a carrier that has some of the lowest churn and it's because of the customer service. Sprint has all the fancy toys but, no customer service to go behind it. They outsource to ACS for customer service, which is the main problem with them. Sprint keep letting them go so I can pick them up.
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arsimckhoi

Oct 25, 2008, 5:52 PM
steelhere would you just let a customer go while in contract without paying an etf? just asking
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SteelHere

Oct 25, 2008, 6:53 PM
What I am saying is that this has always been the response from Sprint. The tune never changes regardless of the situation. First I would see why they have no reception at his work place. Does the IMPACT map show they do have service and it's not working. What has Sprint done to research the problem versus imediatley saying "Sorry we can't do anything for you". It could be a known issue, it could not. Sprint does not exhaust options, only presents more problems for the customer. I used to love Sprint when I worked for them. I saw them traveling down a road that I could not continue on.

Sprint has always had great technology and great phones. They have never addressed the customer service problems. They leave no empowerment to the employ...
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arsimckhoi

Oct 25, 2008, 7:31 PM
okay honestly? this from a man who works for either a.) verizon with it's great coverage (great because they don't call roaming roaming, they call it extended network b.) or at&t with the largest coverage (based on global coverage, great so you have coverage in zimbabwai, how does explain why i have to $20 more a month on your service when I live in new york?) or c.) t-mobile where you can still get plans with out m2m or nights and weekends (why else can you get 300, 500 or 1k minutes for $39.99 or whatever)

i understand she's a person, i understand we are not the perfect match for her at the moment but like most things in life her situation is temporary and she can leave now and just pay etf (no has a gun to her head) or she can wait. ...
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SteelHere

Oct 26, 2008, 10:55 AM
Once again don't concentrate on me. Concentrate on what potentially could have been done about the problem. Thats why Sprint has such high churn, they simply don't care. Who cares where I work now. Has everything been exhausted to help this customer. I bet you probably not. Was a trouble ticket placed for her husband to see if it's a network issue? Let me ask you a question why do you think Sprint has the highest churn out of any carrier and why is Sprints customer service always ranked dead last?
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cjs5177

Oct 26, 2008, 3:36 PM
actualy.....q3 results just came out and sprint was on top in customer service....................
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MON1905

Oct 26, 2008, 7:56 AM
You never answered his question. Would you let customers go without an ETF?
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willv

Oct 27, 2008, 3:44 PM
i had a customer come in with 5 lines and he has no reception at home. calls all the time to complain. he says vzw sent people there to test his area. they said he could get out of his contract early on all 5 lines with no etf!!!!

thats customer service. your never gonna please everyone, so stop the bleeding before you pass out.

i read on bgr that sprint was letting customers go etf free for people that called in to complain about 20-25 times a month. its a long shot, but might be worth it lol
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arsimckhoi

Oct 27, 2008, 3:56 PM
wow your still bringing that up? 1,000 cust dropped out of 50+ million because they were abusing the system. well if you want to be petty i suppose we could consider that a good point...

also sprint care would like send out an airave device for home if they have broadband cable through retentions for free if it ment keeping five lines.

to be petty back: verizon doesn't have that!
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willv

Oct 27, 2008, 4:11 PM
petty? no, i was trying to help.

also, vzw is getting one.

thats why sprint is in the hole in the first place, giving things away.

i guess sprint cant give away enough airave's to stop the million per quarter leavin.
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arsimckhoi

Oct 27, 2008, 4:15 PM
coming from a company that bills $1.99 for detailed billing...

for 2 more years i'm sure sprint would glad eat $100 on a device...
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SteelHere

Oct 27, 2008, 4:43 PM
I really hate bashing Sprint since I worked for them for quite awhile. Who cares about detailed billing? Does anyone really look at that in the first place? Sprint still has the worst churn in the industry at 2.3% last time I checked which is nearly double of that with Verizon. Now I am not the biggest fan of Verizon either, but the fact reamains they do help customers more then Sprint. If that was not the case it would reflect in churn. I have said it before Sprint has great phones crappy customer service.
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willv

Oct 27, 2008, 4:46 PM
thanks, my point exactly.
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tellenerd

Oct 27, 2008, 6:08 PM
Sprint is one of the only ones that actually care about their customers though in a way. I have Sprint as my provider and i've had Verizon and i work for t-mobile. T-mobile customers call in complainging all the tim ebecause prices are so high or why they arent eligable for an upgrade. you see tmobile figures you deserve an upgrade only when your contract is about to expire while Sprint will give you an upgrade for every year you've been with them. Ive had Sprint for a year and my boyfriend has had it for 5. we recieved a letter with a free ringtone offer and also $5 off one of my next 3 bills. yes its ONLY 5 dollars but let me see tmobile or verizon do that. i mean like wow i kinda felt kinda special. ๐Ÿคญ ๐Ÿ˜ lol
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JesusSaves

Oct 28, 2008, 6:51 AM
Just send out the guy with the glasses and the rest of the crew. That way he could yell "You're Good!!!" oh wait a minute no you're not ๐Ÿคญ
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ac4321

Oct 27, 2008, 9:00 PM
It's awful that you're in that situation, but here are some warning signs that were missed:

1- if you buy a phone at a store you have to sign for the contract. It's recorded and kept on file for the duration of its length. If the store can't produce it then it usually is voided.

2- if you sign/change a contract date on a new or existing line they send you a welcome/info packet that outlines your service, your plan, and your contract. This usually arrives about a week to ten days after the change.

Really, though, you shouldn't say that Sprint is deceptive unless you personally have had several encounters with that. If it's one rep that screwed you, then that rep is deceptive and can/should be reported. You shouldn't knock an ent...
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JesusSaves

Oct 28, 2008, 6:39 AM
Well said
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ryansmom

Oct 28, 2008, 12:04 PM
Well I guess maybe I am leaving out some info due to the fact that I felt that all of the facts were not relevant. I do have a signed contract on my third line, that states it is for a 2 year agreement on that line. I am NOT stating anything is wrong with this and when this whole thing started I was more than willing to pay the $150 to them to cancel it. I am contesting the fact that when I called to have my original stolen phone suspended so that no one could use it they are stating that at that point I changed my contract and entered into a new two year agreement on my other original phone. They are stating that they have this recorded, but will not produce anything for me. They also stated that not only did I change my plan, but I also up...
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Saint.Patrick

Oct 28, 2008, 12:46 PM
Deal with it. I wish Sprint didn't have cancellations just they could drop you like the Falcons did to Ron Mexico. Let me have your address so I know what type of cheese I should sent for your whine. For every month you had your wireless service suspended on one of your lines for whatever reason, Sprint adds on that time to your existing account. It is just like customer's who are on the Sprint seasonal/vacation plan. Spare us all about the Rainman in the family.
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ryansmom

Oct 28, 2008, 1:27 PM
OK, jerk, why don't you learn to READ! My line was not suspended by Sprint, my phone was STOLEN, so therefore I called to suspend my line so that whatever idiot that stole it couldn't use the damn phone. And they did nothing to that line besides make it unusable as I requested and terminated it at the end of its contract in 12/07, but for some reason the other line that was with it entered into a new contract in 7/07.

So don't try to make me out to be some person who lives beyond their means and can't pay their bills so they want out. Try making fun of my son again asshole, he has serious problems! Do you even what an autistic is? Do you realize that my son could suffer a serious seizure? Do you know that my son cannot communicate to me ...
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Saint.Patrick

Oct 28, 2008, 2:32 PM
I'm quite aware of ASD/PDD seeing I have a younger as well as older brother with Asperger Syndrome so stop preaching to the choir and complain to Congress for more funding for Ryan as well as the rest who suffer from a it. Now as far as you voluntarily suspending your line for the handset being stolen, you could have very well replaced it either by upgrading, buying it as full SRP, checking with family and friends who may have had a Sprint handset no longer in use you could have, bought one on eBay, etc. I know full well ryansmom Sprint tells their customers when they suspend a line that for every month on suspension, another month is added to the existing contract. As the Frankie Vali and the Four Seasons song goes, big girls don't cry.
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ryansmom

Oct 28, 2008, 2:47 PM
Well if thats the case, then they would have added 5 months, so explain where 2 years came from????? Once again showing how uneducated you are. And you say you have relatives that have ASD/PDD yet you send me lines from a movie about a autistic, thinking I might enjoy them? I feel sorry for your brothers, for having to put up with someone like you. Nothing that you are saying in regards to my complaint with Sprint is valid, as I have just showed you, if what you say is correct my contract on my original would have been up in May of this year, and again I would be free to cancel my contract. And I'm not getting into the other options that were available, as I have been through the reasoning for adding the third line that should have never aff...
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Saint.Patrick

Oct 28, 2008, 6:38 PM
Deal with it or pay the ETF and don't let the door hit you. I bet Ryan can even tell you how many pennies make up $300 and how many hours until Christmas. ๐Ÿคฃ
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wizardofCroz

Oct 29, 2008, 9:02 AM
Alright 1st of all, back off SP. Just because you have a low self esteem doesn't mean you're allowed to talk smack about an autistic child. Seriously, grow up. It amazes me that there are still people like you out there with jobs that involve talking to a human at least once a day. and WTF, you sent that at 7:38? shouldn't your store be closed already? Please don't tell me you actually go home from your job and read phonescoop forums...or do you ๐Ÿคจ

I work for ATT, and i'm not too familiar with Sprint, but is that really how you guys treat customers? Give them the run around during the grace period and then say deal with it?

If the phone was stolen, there should have been an option in the features screen that says "lost/stolen equip...
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JesusSaves

Oct 29, 2008, 10:41 AM
Actually, Saint Patrick could be working at a sprint store or kiosk located in a mall which would also explain why he was still posting. Also on my system here it shows he posted at 6:38 not 7:38 so many it depends on what time zone he is in as opposed to what time zone the person reading it is in. As for everything that he has read I feel that first of all he should change his name because he is doing the real Saint Patrick a huge injustice. I also pray that he is not actually a sprint rep but actually works for a different carrier trying to make us look bad. If he does in fact work for Sprint know that this type of employee for any carrier is rare. I work for Sprint and would never ever say or think the things he blurts out. Every Sprint e...
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SPCSVZWJeff

Oct 30, 2008, 5:41 PM
Very few people who sell Sprint are as callous and unfeeling as St.Patrick has shown. I think the entire issue has been clouded by the periferal nonsense. If he is a Sprint employee and Sprint catches on he will be an ex Sprint employee.
Let us apologize, Ryansmom for 1) dragging your family situation into the conversation and 2) for not shutting down the insensitive, unfeeling person which caused you to feel like you need to defend yourself and your family.
StPatrick, go away and don't come back until you have grown a little basic human sensitivity and tact, not to mention professionalism. You represent yourself very poorly.
The issue is the line that was voluntarily suspended. If it was not disclosed to you that suspended lines do not ...
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ryansmom

Oct 30, 2008, 10:02 PM
Thank you!

I'm not quite sure I understand what your comment though. I understand that my contract would have continued on my suspended line. That contract according to my information should have been up last December, and it did come off of my bill last December. The issue is I had another line on that same contract and they are saying the plan I had at the time was no longer available and they moved me onto current plan at that time and that is what extended my contract on the remaining phone, yet the suspended line was still in contract at that time and it has disappeared. So I don't understand how one phone was renewed and the other not due to the plan change, which is the second issue b/c I never authorized them to change my plan. Al...
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kapwww

Oct 30, 2008, 9:02 PM
What's even funnier is when he gets going on his "holier than thou" thing in shop talk over the dirty pictures people leave on their phones. Maybe SP is bipolar?
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ryansmom

Oct 29, 2008, 11:47 AM
Thank you! I was beginning to think the whole entire world went psycho! I only became a jerk, b/c I'm not going to stand for someone talking about my child in that way. There was no need for that.

The entire problem revolved around him and his other jerks commenting about how it is a signed contract. They don't seem to want to see that I am not contesting that phone, it is my original that should be out of a contract at this time. However, Sprint changed my plan without my knowledge. I also apparently replaced my remaining original handset, but I've been told I did that in July, then I was it was December.

Trust me I will never go back with this company, especially after I see how they treat their customers. I am not trying to convin...
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Saint.Patrick

Oct 29, 2008, 5:57 PM
Well ryansmom, don't let the door(in/out) hit you where the sweet Lord split you. I assure you, you will not be missed. I do hope Sprint sells off the iDEN network and all those customers as Dan Hesse, Sprint's CEO, stated last month provided the deal is a good one for Sprint. Just think, by going to Verizon Wireless, the largest North American wireless carrier in subscriber numbers (if the Alltel Wireless acquisition clears), you get to lose 2 hours of nights and weekends per week since Verizon Wireless' start at 9 pm instead of 7 pm with no option to buy down to a 6 pm start time, your handset upgrade discount will be based no so much on how long you have had your handset, but by the amount you spend with them, they don't explain and set u...
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custservguru

Oct 29, 2008, 7:18 PM
First off, I do work for Sprint, and Saint Patrick you are completely wrong. The only way your contract is extended by the months is on the vacation plan or military plan. temp suspending a line due to lost/stolen devices does not extend the contract. If you work for a store, which sounds like it, it's no wonder you don't know what your talking about.I try my best to help all of our customers as best I can because I don't want to be treated the way some of our reps treat people, such as yourself. Honestly, are you over the age of 19? Really?
ryansmom- so sorry to hear that people like this is what you have had to deal with. absolutely ridiculous. The right plan promise gaurantee used to be 3 months, to where as if you changed your plan, yo...
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Nadesico81

Oct 29, 2008, 9:05 AM
Dude if you dont like a cell company policy read your contract and you will have the awnser you want.

Like I said just pay the EFT and jump ship. No one forced you to buy a Sprint Phone.
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avguy87

Oct 29, 2008, 9:55 AM
What the Hell man???!?? ๐Ÿ‘ฟ Why are you insulting a kid that has the horrible disease of autisim. From other post you have made, you make yourself out to be this holier than thou person, talking about how other people are horrible because they looked at some dirty pictures on someones phone. But, here you are insulting a poor defeseless child because you think his mother doesn't know what she is talking about. Haven't you ever heard "treat others as you would like to be treated"? Well, have fun being a jerk dude, you've earned it. ๐Ÿ‘ฟ

By the way, ryansmom, you are totally right, Sprint is the worst company in the industry. Theres a reason that they have lost so many customers in the last year.
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ryansmom

Oct 29, 2008, 11:58 AM
Thank you!

Yes, I got that impression when I brought up this situation to someone and never mentioned the company name. The response was, "This isn't with Sprint is it?" I just about fell down laughing so hard!

Oh well, there is no room in my life for trash like him and his little buddy. So I thank all of the others for their help.
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JesusSaves

Oct 30, 2008, 5:58 AM
What do you mean when you call her a PITA? The only pita I know is pita bread so unless you are calling her tasty I am assuming their is a different meaning?
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Saint.Patrick

Oct 30, 2008, 10:01 PM
PITA = Pain In The @$$
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ryansmom

Oct 28, 2008, 3:28 PM
"LOL! I did read your thread before responding and I carefully chose the lines from Rainman. LMAO! I would love to have you come into my retail store with Ryan. I'd make sure Rainman was playing. LOTFL! Mt staff and I would say in unison as you left..."Verizon sucks"."

You are so low and so not worth my time. Where is your retail store, please tell me I would love to visit. I'm sure all of your customers are pleased with your service, as you probably degrade them as well for having valid complaints with your holy than thou attitude. So please leave your attitude at the door and discontinue sending me emails.
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Saint.Patrick

Oct 28, 2008, 3:57 PM
Since it appears you use Verizon for your ISP, you are not in my neck of the woods. Praise the Lord! You don't have a valid complaint because you are the one who suspended your line of service and didn't bother to get the stolen handset replaced. By the way, my store's CSAT is consistently over 92& month after month. Even if my store was close to you, I'm sure I'd bounce your butt out the door with the atitude you've displayed here in the forum. If you don't want people to contact you ryansmom, change your profile settings.
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sarami

Nov 5, 2008, 5:01 PM
SP you really should watch what you say. You will not have a job for very long, which seems like a VERY good idea. What happened to your Red Carpet Customer Service? It is truly hard to believe you are at 92% each month with you working there. At my store we have 100% csat for the past 4 months running and would NEVER treat a customer this way...I hope you over hall your attitude!
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Saint.Patrick

Nov 6, 2008, 2:05 PM
Well guess what sarami? My store's overall CSAT is 92% because of people like me. We tell it like it is and don't sugar coat the truth. If they don't like what we have to say, they can just march their happy marijuana toking cocaine inhaling butts to one of the other stores here in the ATL. If needed, we beat the tar out of them with RCCS after breaking them down so we can rebuild them.
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Nadesico81

Oct 29, 2008, 6:05 AM
Gee some one has a bad credit rateing I think from reading this.

For some one who wants some help your sure being rude and a A$$.

At this point just pay the EFT and get out. Your stupid for signing a contract when a phone got stolen. Come on man if some one stole you car would you NOT call the police or get a new one? The same applys for cell phones.

I am sure Tractfone would love you as a customer.

P.S. USE SOME DAM SPACES IN YOUR POSTS!
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ryansmom

Oct 29, 2008, 6:44 AM
Gee yet again someone who cannot read! LET ME LAY THIS OUT FOR ALL WHO ARE COMPLETLY STUPID!

-12/07 Entered into a ONE year agreement with Sprint on a family plan with 2 phones (we'll call them 1 & 2)

-7/07 Phone 2 was stolen, reported phone stolen to Sprint. Options given were to purchase a new phone for $300, put a third line on my phone that would have a 2 year agreement, or simply let it ride until the contract was up. At this point we were having no problems with our phone service and I wasn't paying $300 for a new phone b/c I was on maternity leave from work. So I opted for the third line being that it would cost me $10/month for the next 5 months (as the Sprint explained to me) with no other changes. My old phones would remain w...
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ryansmom

Oct 29, 2008, 7:27 AM
Sorry, that first date should be 12/06, not 12/07.

And I read I should have looked into other options, buying a phone off of Ebay/talking to a friend/etc. How would that have helped, being that I did not have my sim card?

How do you know that I didn't report it to the police? What difference does that make, they aren't going to magically give me a phone b/c it was stolen. I would be in the same situation.
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Nadesico81

Oct 29, 2008, 8:51 AM
ryansmom said:
Sorry, that first date should be 12/06, not 12/07.

And I read I should have looked into other options, buying a phone off of Ebay/talking to a friend/etc. How would that have helped, being that I did not have my sim card?
situation.


No Sim card huh? Yea right you just proved your as smart as my cat.... Oh wait he is smater then you.

My dam cat knows Sprint is CDMA thus NO sim card!

Like I said Tracfone is right up your alley

SOME ONE LOCK THIS THREAD ITS GONE POINTLESS!
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ryansmom

Oct 29, 2008, 10:10 AM
Sorry jackass, would you like to see the sim cards that I have in both of my phones? ๐Ÿ˜ฒ
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tellenerd

Oct 29, 2008, 11:34 AM
dam do you have phone that old?
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avguy87

Oct 29, 2008, 1:12 PM
no she has nextel, they have sim cards.
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tellenerd

Oct 29, 2008, 3:30 PM
well not not say that. i mean yea your sprint but its still nextel. i had a virgin mobile phone at one point but i never said i had sprint. well that explains it :0) does that mean you can use a nextel phone on other gsm carriers? just wondering
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Saint.Patrick

Oct 29, 2008, 5:48 PM
No, iDEN devices can not be used on GSM wireless networks unless the handset is a iDEN/GSM one like the Motorola i920/i930 and even these two only work on the international GSM bands of 900/1800 MHz.
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ryansmom

Oct 29, 2008, 8:48 PM
That is correct they are Nextel phones. However, I pay my bill to Sprint, my bill comes from Sprint, I have to call Sprint customer service for anything with my account. I have to log into Sprint to look at my account. Even try going to www.nextel.com, where does it take you?
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Nadesico81

Oct 29, 2008, 8:57 AM
Yea BTW you need to read my fricken post. You a moron for leting your phone NOT be replaced when it was stolen. A cheap sprint phone from ebay would of solved your problem. Or just get one from a friend to activate on the plan.

I think your barking up the wrong tree you have pissed off the whole forum while people have tried to help you. You have gone out of you way to carry this topic on for far too long.

You sir are a troll no cell service deserve your service or money for the way you have treated people here.

If your un happy with Sprint then just leave or let the contract run out.

Like I said Tractfone or two cups with some string is the best pick for you.

I say BRING ON THE LOCK! troll
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tellenerd

Oct 29, 2008, 11:33 AM
sprint doesnt use sim cards....
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ryansmom

Oct 29, 2008, 11:51 AM
They may not now, but the phones I have do have SIM cards.
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LuvBug08

Oct 29, 2008, 11:52 AM
sprint does not, but nextel does.
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ats56

Oct 29, 2008, 2:30 PM
actually sprint does have a blackberry 8830 that does have a sim card
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cellphoneslinger

Oct 29, 2008, 2:32 PM
yes a brand new world edition phone. has gsm and cdma service to work world wide.
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IrishCarBomb

Oct 29, 2008, 4:16 PM
After reading through your original, and several subsequent posts (Saint.Patrick could use a lesson or two tact), it sounds like when you added the 3rd line, the person made the mistake of not noting the account properly.

I am not 100% about how other companies systems work, but at mine, our computer system gets really mad at us when the main/primary line has a contract term date before that of any added lines. It doesn't kill service, thank god or I would have pissed off more than a couple people my first month, but it causes enough problems that we update all primary lines with the same term date with the term date for the added line, then not the account of the actual term date. We also note on the sub-agreement the same thing, that ...
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arsimckhoi

Oct 30, 2008, 11:21 AM
oh and the $100 verizon will give you? only posts after 3 months with $50 dollar increments on month 3 and 6.
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arsimckhoi

Oct 30, 2008, 11:28 AM
actually i just found out that's what sprint will give you if you port from verizon to sprint and it's 30 and 60 days in select markets so i stand corrected

kms type in: $100 verizon and check it out
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X_MOSES_X

Oct 31, 2008, 12:09 AM
WOW this is the longest thread I have ever seen. First of all I have read your statement and most of the replies before answering your question on how to get out of the mess you are in with Sprint. Now we have not extended contracts since Nov. 2007 for changing rate plans. This change obviously happened before the our new policy. What the rep did was give you alternatives either you could pay full retail for a phone or add a line for 9.99 and receive a lower price for the new line. If you planned on staying with Sprint I don't see to much of a problem, but on the other hand you claim service issues where you husband works. I would really hate to see a cutomer become discouraged with Sprint especially after of all of the changes thta have tak...
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Nadesico81

Nov 4, 2008, 3:28 AM
Problem solved now will some one lock this!
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Saint.Patrick

Nov 5, 2008, 3:53 PM
Let's all keep beating the dead badger until the fur falls off people!
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drake

Nov 5, 2008, 5:55 PM
I hate you ๐Ÿ‘ฟ
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Stupid Customer

Nov 5, 2008, 8:45 PM
๐Ÿคฃ
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Saint.Patrick

Nov 6, 2008, 10:53 AM
As I said in quite a few of my posts, ryansmom just either needs to deal with the fact of having her contracts up in 02/09 or bit it and fork out the ETF and stop complaining. I've already had it out with her and her husband, Matthew, via e mails about it. Some people just can't be satisfied.
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GTAexpert

Nov 13, 2008, 3:58 PM
I have just gotten through with reading your posts on phone scoop. You are correct in many ways, but you are an absolute drag on this company and all of our policies, procedures and processes. I myself came from retail, and have spent untold hours helping customers with issues that many times were of there own fault. I do believe after reading many of her posts that she never has fully understood what she got herself into. She is under the impression that her etf's are only $150, when we know they are $200. That is a prime example of her confusion regarding the situation. But ABSOLUTELY NONE OF THIS excuses your actions or personal assaults on her. I was a lead retail consultant myself, and would have never spoken to a customer this way. Not...
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Stupid Customer

Nov 13, 2008, 4:35 PM
Amen.
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Saint.Patrick

Nov 13, 2008, 4:49 PM
Please go outside and run into the street with the scissors facing upward. Thank you for your constructive criticism which shall be filed in drawer 13. Just remember, just because a person says they are a certain position with a particular company doesn't necessarily mean they do. For all you know, I could very well be a PT employee with Sprint working FT for Sonny Perdue.
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GTAexpert

Nov 14, 2008, 12:06 PM
Then I guess you aren't worried that I emailed you reply posts up the ladder in the ATL retail and indirect market. I guess you aren't concerned at all..........
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GTAexpert

Nov 14, 2008, 12:14 PM
And upon reading your other posts based on the people's initials that you use and reference you are just an hourly/commission corporate retail employee at Sprint.....a shame you can't volunteer for the VSP....maybe if we have an ISP things will be taken care of!
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GTAexpert

Nov 14, 2008, 12:18 PM
And who really cares about Sonny Perdue? I surely don't. If you were part time with Sprint you couldn't be an LRC (lead retail consultant).
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MissSLM07

Nov 14, 2008, 1:04 PM
Im surprised the moderators haven't removed this forum topic. ๐Ÿคจ
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mikejoneswho

Nov 14, 2008, 11:53 PM
I read the 1st few sentences and already know you got your thought process wrong. You bout 2 phones, both discounted as the agreement you signed. Okay we understand that concept, now you had your phone stolen, very unfortunate, I have been there before, but what do you also purchase for those unfortunate mishaps.....INSURANCE, just like you do with your car, if someone stole your car, wreck it and you were unable to find out who did it and find your car all beat up, do you return back to the manufacturer and demand another one...with out pay? NO, you have your insurance to file a claim on, yes pay a small deduct, but I'd rather pay that than full $300 for a phone you probably got for free. I do not understand the deceptive point, the salesma...
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