extremely disappointed in service please help
look we all have an expectation when we use a service and I have recently been appalled (sp?) by how I was treated with customer service.
I've contacted them 7 times in the last 4 months for tweaking of my plan (brother in law serving over in iraq and issues with ndc on sprint)
and each and every time i've contacted cs they've always fixed it and made the changes i requested on one call and both the online and over the phone help was extremely polite and troubleshot my issue with clear purpose. I was alarmed by this.
on top of that when i have called into to cs they have all spoken english!
I'm paying for less than I would if i was with another carrier and I'm extremely upset that not only do i pay less but i'm treated well an...
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I've contacted them 7 times in the last 4 months for tweaking of my plan (brother in law serving over in iraq and issues with ndc on sprint)
and each and every time i've contacted cs they've always fixed it and made the changes i requested on one call and both the online and over the phone help was extremely polite and troubleshot my issue with clear purpose. I was alarmed by this.
on top of that when i have called into to cs they have all spoken english!
I'm paying for less than I would if i was with another carrier and I'm extremely upset that not only do i pay less but i'm treated well an...
(continues)
...
I think this is why
Sprint Nextel Corp.’s luck may be changing, at least in terms of customer service. According to recent survey results conducted by Pali Research, Sprint Nextel ranked first in response time — a significant statement for a carrier that has been raked over the coals in past customer service surveys.
The results showed Sprint Nextel answered more than 91% of calls in 30 seconds or less. Pali Research conducted the study by placing 2,500 calls to customer service during the third quarter of 2008. Pali Research conducted this same test during the first quarter and said the carrier answered 68% of calls in 30 seconds or less, with results falling to 52% of calls during the second quarter. Pali Research also fou...
(continues)
Sprint Nextel Corp.’s luck may be changing, at least in terms of customer service. According to recent survey results conducted by Pali Research, Sprint Nextel ranked first in response time — a significant statement for a carrier that has been raked over the coals in past customer service surveys.
The results showed Sprint Nextel answered more than 91% of calls in 30 seconds or less. Pali Research conducted the study by placing 2,500 calls to customer service during the third quarter of 2008. Pali Research conducted this same test during the first quarter and said the carrier answered 68% of calls in 30 seconds or less, with results falling to 52% of calls during the second quarter. Pali Research also fou...
(continues)
...
