Help with SMS problems with Sprint/Blackberry
My husband has a blackberry curve with service from Sprint. I have verizon. He has not been able to receive text messages from anyone one outside of the Sprint/Nextel network. He has contacted Sprint several times and they blame me and my phone. My phone and service is fine. They are not helping at all. They just have him take his battery out and put it back in again. Then he was told it was a blackberry outtage (i have a blackberry too). Does anyone have any thoughts? He's going crazy and Sprint is not helping.
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When you contact sprint, tell them to transfer you to a blackberry technician. Regular reps won't do much, but you have to call at a certain time... I think they close 8pm central time I think. If the curve has been under 30 days, I would go back to the store you bought it from and get it exchanged.
Blackberrys are notorious for weird problems. My blackberry had a problem where it would delete my texts and phonecalls, but after I uninstalled two apps, took out the battery and put it back in, it worked perfectly fine afterwards.
It's most likely his blackberry problem, not your Verizon phone. Worse comes to worse tell then you want to cancel after you run out of options... then they will give you more options 🙂
Hope this helps...
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Blackberrys are notorious for weird problems. My blackberry had a problem where it would delete my texts and phonecalls, but after I uninstalled two apps, took out the battery and put it back in, it worked perfectly fine afterwards.
It's most likely his blackberry problem, not your Verizon phone. Worse comes to worse tell then you want to cancel after you run out of options... then they will give you more options 🙂
Hope this helps...
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Oh! Tell them to reprogram the phone as well. It'll consist of a lock code which is usually ##numbers#, that will bring you up to a different screen, with an edit, done, and view screen (if I remember correctly). Usually that fixes the problem too. Then ask them to re-provision your phone as well, while they are on the line... then you should slowly see the Sprint Applications pop up slowly on the screen.
Well do this before you do all of that. Tell your husband to back up your data, addressbook, calandar, and whatever else he wants on the computer. Once you do that, call them and ask them to reformat your blackberry, which is basically wiping out the whole harddrive off the phone. Then re-program, re-provision, after all is done a...
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Well do this before you do all of that. Tell your husband to back up your data, addressbook, calandar, and whatever else he wants on the computer. Once you do that, call them and ask them to reformat your blackberry, which is basically wiping out the whole harddrive off the phone. Then re-program, re-provision, after all is done a...
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Just to have it done, your husband should sync his phone, then wipe it from the menu, then take the battery out, then put it back in, turn the phone back on, then resync.
If the problem happens again after that, try to get as much detailed info as possible. If it happened to me, I would call a friend who had a phone each particular network, one from AT&T, one from Verizon, one from Tmobile, and whatever local carriers may be near you.
Ask them to send a text to the phone with the problem and also your phone at the same time. Write it down. Write out what numbers sent the text and what numbers were from which carriers and when they all sent the messages.
Then, call 877-654-9111 (PDA/Blackberry/Air Card support). Press the opt...
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If the problem happens again after that, try to get as much detailed info as possible. If it happened to me, I would call a friend who had a phone each particular network, one from AT&T, one from Verizon, one from Tmobile, and whatever local carriers may be near you.
Ask them to send a text to the phone with the problem and also your phone at the same time. Write it down. Write out what numbers sent the text and what numbers were from which carriers and when they all sent the messages.
Then, call 877-654-9111 (PDA/Blackberry/Air Card support). Press the opt...
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Thank you both so much. My husband called back and asked for a Blackberry rep. He was very helpful! We peformed the exact steps you described, reformatted the phone, reloaded the data with no luck. The blackberry rep then said he was going to escalate a trouble ticket with someone else (which may be the route ac4321 suggested) and the following afternoon it was working again. What a releif! We were getting very frustrated. Thanks so much for your help!
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