Customer Service Question - Please!!! Thank you!
I purchased a Blackberry Curve and about 10 days later the tiny connectors inside the phone - one broke and the phone would no longer charge. When I pulled the charger out a piece of the phone came with it. I took the phone back to our local Sprint Corporate Store - not authroized dealer.
My question is - CAN they give you a refurbished phone without telling you saying it's new. The phone quality as in lighting, trackball speed all seem a little sluggish compared to my original one. I have all the settings the same.
Also, can you check the ESN number to tell me if they did trade me out a refurbished phone. I was within my 30 days.
Thanks so much!
My question is - CAN they give you a refurbished phone without telling you saying it's new. The phone quality as in lighting, trackball speed all seem a little sluggish compared to my original one. I have all the settings the same.
Also, can you check the ESN number to tell me if they did trade me out a refurbished phone. I was within my 30 days.
Thanks so much!
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As long as you were within your 30 days, you got a new phone from a corporate store. If you went to an Indirect you may want to question it.
I own an indirect store and would never do that to someone, nor would the majority of indirects, however I do know of an Indirect in my area that would do something like that. (InTouch Wireless).
So I wouldnt worry too much about that, Sprint does have a bit of integrity.
I own an indirect store and would never do that to someone, nor would the majority of indirects, however I do know of an Indirect in my area that would do something like that. (InTouch Wireless).
So I wouldnt worry too much about that, Sprint does have a bit of integrity.
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