Worst Possible Customer Care! I Left Sprint After 3 Years!
Up until recently I had been with Sprint for 3 years. I was also with Nextel for several months before they became part of Sprint. Sprint once had in my opining the best service. The Customer Care always seem to have a few issues, but I dealt with it because the overall service was great. In the past 2 years their service has gone to ****. No matter what phone I had, the service just kept getting worse. But overall their service still has many PROS, but their biggest CON is their Customer Care. From my understanding, Sprint outsourcing all of their Customer Care. Some care reps work in the USA through a company called TAG (The Answer Group). I used to live down the street from one of their large warehouse-type buildings. TAG on its own is h...
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....And how do you know that other carriers don't have any call centers outside the US? 🤨
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Did you try to enter a corperate Sprint store to resolve any issues? Even logging into your Sprint account and adding them from there or on the live chat? Sorry for any inconvience, but it's not just Sprint outsourcing call centers, try to call Dell, Syntax Oliva, Insurance companies, heck pretty much any Technical Support for any electronics, and eBay dosn't even have a number to call!
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Thank you Drake for posting for what I was aboutn to type before reading your response. Im pretty this person will find something wrong with VZW and will want to leave them. 🙄
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After having read your post, I would like to share my own personal experience with Sprint.
I have been a customer of Sprint (then Nextel) since 2003. When I first became a customer, my service was at best spotty. I mainly went with Nextel because of the fact I needed it for work and they had the best signal inside both my workplace and home.
When I first subscribed, I was paying $45 per month (with company discount) for 3000 N&W minutes that started at 9 p.m., 250 LOCAL ONLY Direct Connect minutes (nationwide wasn't until later, and then carried an additional $10.00 per line charge), and 300 daytime minutes. When my wife joined up in 2004, the cost of our service jumped up to $65, with basically the same features, and 400 shared daytim...
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I have been a customer of Sprint (then Nextel) since 2003. When I first became a customer, my service was at best spotty. I mainly went with Nextel because of the fact I needed it for work and they had the best signal inside both my workplace and home.
When I first subscribed, I was paying $45 per month (with company discount) for 3000 N&W minutes that started at 9 p.m., 250 LOCAL ONLY Direct Connect minutes (nationwide wasn't until later, and then carried an additional $10.00 per line charge), and 300 daytime minutes. When my wife joined up in 2004, the cost of our service jumped up to $65, with basically the same features, and 400 shared daytim...
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It sounds like you're on a power pack/fair and flexable/talk 700 plan and not getting a discount, PM the name of your church (I read your bio) and I'll see if I can find you a discount off your bill.
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drake said:
It sounds like you're on a power pack/fair and flexable/talk 700 plan and not getting a discount, PM the name of your church (I read your bio) and I'll see if I can find you a discount off your bill.
Thanks, but I am getting the discount. That price includes tax.
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jrfdsf said:drake said:
It sounds like you're on a power pack/fair and flexable/talk 700 plan and not getting a discount, PM the name of your church (I read your bio) and I'll see if I can find you a discount off your bill.
Thanks, but I am getting the discount. That price includes tax.
My discount is through my work (P&G.)
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Racist!!! It doesn't mean that we may live in a different country from yours, we can't help you. You're not the only one who has the right to have a job. We are fully capable and qualified for the job. I'm sorry it seem that you got a hold of a newbie rep or his english is is so horrid you can barely understand a single word he says. Don't catagorize us as a whole. We have helped thousands of customers with their issues and made them retain service with us. And as far as other carriers are concerned, they also hire us reps from different countries with their customer service.
P.S.
it's spelled Phillipines... not Philippians
P.S.
it's spelled Phillipines... not Philippians
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Avaya_79 said:
Racist!!! It doesn't mean that we may live in a different country from yours, we can't help you. You're not the only one who has the right to have a job. We are fully capable and qualified for the job. I'm sorry it seem that you got a hold of a newbie rep or his english is is so horrid you can barely understand a single word he says. Don't catagorize us as a whole. We have helped thousands of customers with their issues and made them retain service with us. And as far as other carriers are concerned, they also hire us reps from different countries with their customer service.
P.S.
it's spelled Phillipines... not Philippians
🤣 🤣 🤣 🤣 🤣 🤣 :lo...
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No, he probably passed that one...just had trouble with his geography class!
"Philippines"!
"Philippines"!
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I Must admit i was like that when i was
a newbie. Some customers can"t barely
understand me and i was also having
trouble listening to my customers. And
to become familiar with the company
and its services, or a specific
department, it requires lot of training
and learning. And most of them will be
learned through experience and regular
uptraining that the company always
held. For some resolving issues may
sound simple but for us agents its not!
there are lot of things that you have to
deal with...sometimes you need
assistance from other departments,
system issues, and customers who ask
for the impossible. this sometimes
makes agents look ignorant and poorly
trained.
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a newbie. Some customers can"t barely
understand me and i was also having
trouble listening to my customers. And
to become familiar with the company
and its services, or a specific
department, it requires lot of training
and learning. And most of them will be
learned through experience and regular
uptraining that the company always
held. For some resolving issues may
sound simple but for us agents its not!
there are lot of things that you have to
deal with...sometimes you need
assistance from other departments,
system issues, and customers who ask
for the impossible. this sometimes
makes agents look ignorant and poorly
trained.
...
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you obvously work for Sprint. With that being said you have no idea who and what VZW employees. We do not have any call centers outside the US. Get your facts straight before speaking, dummy.
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vzwutter said:
Get your facts straight before speaking, dummy.
🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣
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I do work for Sprint and i have lots of friends working for VZW located here. In fact one them got promoted just this month as Operations Manager
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Racism has nothing to do with it. Experience has EVERYTHING to do with it.
I worked with an Indian engineer for fifteen of my eighteen years as a Ford mechanic, so I know the words and accents to which I need to pay special attention in order to understand a conversation when speaking with Indian tech support. The problem is not necessarily a language problem, it is a problem with the simple fact that the vast majority of non-USA tech support, and specifically India, cannot seem to do **anything** that is not in a script. That is not racist; it is my ten years of experience with tech support from Dell, Microsoft, and others.
My clients' #1 complaint (I'm a computer consultant) with Dell is their Indian tech support. Not only are most o...
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I worked with an Indian engineer for fifteen of my eighteen years as a Ford mechanic, so I know the words and accents to which I need to pay special attention in order to understand a conversation when speaking with Indian tech support. The problem is not necessarily a language problem, it is a problem with the simple fact that the vast majority of non-USA tech support, and specifically India, cannot seem to do **anything** that is not in a script. That is not racist; it is my ten years of experience with tech support from Dell, Microsoft, and others.
My clients' #1 complaint (I'm a computer consultant) with Dell is their Indian tech support. Not only are most o...
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completely agree with you and im glad that you said it. And i also admit that americans are "superior race". But it all boils down finally with an individual.
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You did see "tongue in cheek" after my "superior" comment, didn't you?
There are too many foreign transplants here to say that Americans are superior! Bwaaahaaahaaa!!!
Just kidding folks! People seem to forget that we are all HUMANS first, and really have no right to claim superiority over another race...unless they are not white.
There...that should stir the pot!
Gregg (way too much time on my hands)
There are too many foreign transplants here to say that Americans are superior! Bwaaahaaahaaa!!!
Just kidding folks! People seem to forget that we are all HUMANS first, and really have no right to claim superiority over another race...unless they are not white.
There...that should stir the pot!
Gregg (way too much time on my hands)
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Well...your kind of advance in lot of things...technology, military, medicine, fashion, music, books, movies...name it! and i've always look up to you guys in these sort of things. And we were just like "catching up" and "trying to be." But of course like what i mentioned earlier it all finally boils down to an "individual." There are some things that we have specially which is ours alone and you have yours.
and again i agree with you when you said "we are all humans first" and if i may also say "we are all humans" why don't we just help ourselves in the best that we can!
and again i agree with you when you said "we are all humans first" and if i may also say "we are all humans" why don't we just help ourselves in the best that we can!
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Rodney King was ridiculed when he stated, "Can't we all just get along?" or words to that effect. Actually, the comment is brilliant.
We can change our country of residence, our religion or lack thereof, political and other beliefs, etc, but we cannot change the fact that we were born human!
Oh, well, I've only got another 30 years or so left. I'll just try to learn how to duck!
Gregg
We can change our country of residence, our religion or lack thereof, political and other beliefs, etc, but we cannot change the fact that we were born human!
Oh, well, I've only got another 30 years or so left. I'll just try to learn how to duck!
Gregg
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The majority of calls to customer service are for small, petty things that should be resolved without calling a live agent.
"What's my balance?"
- Um, call *4, check from the web on your phone, check at sprint.com
"Why's my bill so high?"
- Yeah, go read the bill. Stop being too lazy to read a simple bill.
"What phones do you have?"
- Over the phone is the worst place to do this. You can't see the phone, you can't get in depth info in any timely manner. Go online to see them, or to a store.
"When am I eligible for an upgrade?"
- sprintrebates.com
etc, etc, etc. If a company has to hire ten outsourced reps to answer those calls, they are going to be lower quality than two or three local reps that might have been hir...
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"What's my balance?"
- Um, call *4, check from the web on your phone, check at sprint.com
"Why's my bill so high?"
- Yeah, go read the bill. Stop being too lazy to read a simple bill.
"What phones do you have?"
- Over the phone is the worst place to do this. You can't see the phone, you can't get in depth info in any timely manner. Go online to see them, or to a store.
"When am I eligible for an upgrade?"
- sprintrebates.com
etc, etc, etc. If a company has to hire ten outsourced reps to answer those calls, they are going to be lower quality than two or three local reps that might have been hir...
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I'm an American, work in America, for Sprint Customer Care, and in a call center owned and operated by Sprint. We actually have quite a few of them in the States.
While I personally agree with your rant about American companies outsourcing jobs, you will be hard pressed to find any company with a customer service or technical support dept that does not employ some outsourcing to India, Phillipines, etc. It just makes more sense from a business point of view. Not only because labor is cheaper, but also because the majority of those employees care more about their jobs, are willing to show up everyday, and willing to work whatever schedule is required of them. They don't complain about working weekends, and they don't bail on work because the...
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While I personally agree with your rant about American companies outsourcing jobs, you will be hard pressed to find any company with a customer service or technical support dept that does not employ some outsourcing to India, Phillipines, etc. It just makes more sense from a business point of view. Not only because labor is cheaper, but also because the majority of those employees care more about their jobs, are willing to show up everyday, and willing to work whatever schedule is required of them. They don't complain about working weekends, and they don't bail on work because the...
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You nailed it!
We offshore agents love our jobs so much that we don't really care if our loved ones/friends are sleeping while we are working; we hardly see them, miss Christmas/New year/birthdays bec we had to go to work and yet we take in calls with a smile. We are most willing to be trained and I believe it's never an issue that we don't use the product. Some agents may be hard to understand and may have grammar issues but i know they are willing to learn everyday. it's just a matter of giving of us a chance.
And sometimes, the only reason you are saying you don't understand us is because you don't like what you hear or things are not favorable to you.
Just my 2 cents here....
We offshore agents love our jobs so much that we don't really care if our loved ones/friends are sleeping while we are working; we hardly see them, miss Christmas/New year/birthdays bec we had to go to work and yet we take in calls with a smile. We are most willing to be trained and I believe it's never an issue that we don't use the product. Some agents may be hard to understand and may have grammar issues but i know they are willing to learn everyday. it's just a matter of giving of us a chance.
And sometimes, the only reason you are saying you don't understand us is because you don't like what you hear or things are not favorable to you.
Just my 2 cents here....
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Verizon Wireless does outsource, your question should be more like, "who doesnt outsource".
http://pinoybusiness.org/2007/10/29/a-brief-overview ... »
(The clients of these call center companies are American business people. The customers whom they deal with are also Americans and some other citizens from other countries but are now living in the States. Sprint Wireless, Verizon Wireless, Cingular Wireless, DirectTV, Microsoft, Dell Computers, The New York Times, and many other Fortune 500 companies are the gigantic businesses, which they render their services for. The call center agents’ speak with the clients’ customers to nourish their businesses and thus generating bigger profit...
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http://pinoybusiness.org/2007/10/29/a-brief-overview ... »
(The clients of these call center companies are American business people. The customers whom they deal with are also Americans and some other citizens from other countries but are now living in the States. Sprint Wireless, Verizon Wireless, Cingular Wireless, DirectTV, Microsoft, Dell Computers, The New York Times, and many other Fortune 500 companies are the gigantic businesses, which they render their services for. The call center agents’ speak with the clients’ customers to nourish their businesses and thus generating bigger profit...
(continues)
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