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about PIN and Notification Method
when create a new account please input the Additional Security Notification Method: SMS and put the primary sub PTN so the customer may recieve sms with PIN if he/she forgets. happends 3 of 10 times. 😁
Also dont asume customer first car was "jackie" or any other female name, or street grew up was "mexico" "canada"; or the hobby "go out for a walk on a sunny day with my friends or family and buy some icecream ... etc.. etc.. " LOL
Help me with this.. THANKS! a lot
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i hate seeing the empty field for the notification method, sometimes thats the difference between a regular call and an escalated one.
oh yeah and custys plz try to keep the answer to the sec question pg-13. no sex stuff that just gross to hear over the phone. 🤨
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heh, we had a guy who once had "sprint sucks" as his password to his p2k account. it was funny but later he told us that he was politely asked to change it when he called in one time. 🤣
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