Umm... well then you will have to pay the Deposit, but how long have you had your phone?

im about to have it for a year on March 1st...but I called retentions because of problems im having and they offered me 150 off a phone(but no rebates...is there anything else they can do?) as if it where a two year upgrade. If i where to do that id be paying real close to what the ETF is...so basically trying to get a new phone without payin out the A*$!

Well you get a yearly upgrade on your ASl account (if you payed on time) they might be able to remove the ASl status and put you on a regular plan, and that 150.00 credit is pretty good because normally its only a 75.00, for example you can get the Black Berry Pearl for 229.99 with your 150.00 credit and the phone comes with a rebate of 100.00 so the phone will only be 129.99, and what plan do you have? and what phone are you looking for?

Well...see I just got off the phone with them becuase the turned my phone off today ..and I have been payin a late fee every month and i didnt know...but about gettin a new phone they told me that i wont get any rebate with the 150 off but if i wait till march will i get the 75 plus the 150?

...then my plan i have a retentions plan its like 1000 mins for $40 i think and unlimited texting for $8 instead of $10 and then the unimited internet...so how do i do this? Cuz this is stressin me out

umm i never heard of that, you will get a 75.00 yearly upgrade. and if you wait the full two years you get the 150.00. If they are offering the 150.00 now, i would take it and Yes you can send the rebate (if the phone has one) and if you fill it right, which phone are you looking at and that is a good plan

...well i want the mogul but im not getting the 150 like normal...im getting it like a credit...its confusing...its a special plan from retentions

ok this is probably what's happening they are making you pay full price and crediting your account 150.00. That is why you are not getting rebates, but if the phone has them attached you will get them, just mail them in. You can print them off the Sprint website. I would just tell them this is way to confusing, tell them you want the phone for the price in the website no exceptions. If they decline on your offer then decline on there service, they will see it your way.

No you wouldn't get both rebates in March, normally you would only get the 75.00 credit towards a new phone after a year.

If they're offering you 150.00 rebate toward a new phone right now that's awfully generous of them. You may want to check with them and see if you have to order the phone throught them specifically, cause with retentions it may be that way.

If you paid a deposit with your current line it would go towards your ETF if you did decide to cancel, and if you resigned back up on SERO you'd need to pay another deposit most likely (don't quote me) online to sign up for that plan.

I would say you're getting a pretty damn good deal right now, maybe just stick it out with this plan until your contract is up and switch to ...
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There offering me more of a Credit towards a phone rather then what they normally do. I think thats how it would work because she said I would have to call retentions back to get this because the regular stores cant honor this because the cant see it in the system....then would the deposit I payed b4 go to my ETF if i havent been payin my bills on time? Because they kinda screwed me on that too....

& 2 jck472- I told the lady that my phone is a peice of crap and i wanted a new phone and she said all she could do was give me the 150...and that I wouldnt b eligble for any rebates...

How did you get screwed on your bills? Because if Sprint is at fault it's something you should talk to them on.

Well if you did cancel that line the ETF would get put onto the bill with the other balance you owe and the deposit you paid would be applied to it, but any remaining balance would have to be paid.

My bill got messed up because I called last month about my phone problems and the lady said that the rep. i talked to b4 her put it on the next months bill wich should b this month but somehow its next month? Then I told her this month i got my bill and the statement saying I was late on the same day and she tells me that thats not thier problem and that i could have looked it up on my internet on my phone and they cant take fault for that..

I told her that this is so jacked up that i dont even know what to say anymore and that im VERY seriously thinking about switching becuase they cant get nothing right.

I got my phone replaced but they gave me the same battery that i had b4 becuase thats all of a sudden "not included" when u get a r...
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...b.t.w if u still owe some money dont they let ur balance get up to your spending limit b4 they cut u off? ..is that tru a rep. told me that b4 but my phone is off now and im nowhere near my spending limit

No if you have a past due balance that goes unpaid long enough, even if its not at your spending limit they will shut you off for non-payment.

oh well i paid more then half of it like 4 days ago..(that dont sound to long to me!) But i guess ima have to call and argue with them some more cuz this just dont sound right

Ok... take the 150.00 offer and that phone will be 299.99, or the touch for 249.99 its still a good deal

the Mogul would b 399 and the Touch would be 349...thats not a deal

- the 100.00 rebate on the phone... making the Mogul 299.99 and the Touch 249.99....not too bad.... you are able to get the phone at a upgrade price, when others have to wait 24 months

...i wont b elgible for the rebate becuase retentions is giving me the money off not how "regular" costomers do it...so im just getting 150 off the retail price...but im bout to call them in a few minutes so i can get this situated cuz im tired of messin w/ it

Will i talked with a lot of people on my Team and they all told me that the rebate is valid

Take the 150.00 credit and buy the Touch on EBAY you can find it for less than 299.99 I am sure🙂

Did you get it replaced throught insurance or at a corporate store?

I used to work for corporate and if the battery was an issue we would issue a battery along with the replacement, you may want to speak with your local store about that.

And which phone do you have?

And I don't really understand exactly what's going on with your bill.

Docstar said:
My bill got messed up because I called last month about my phone problems and the lady said that the rep. i talked to b4 her put it on the next months bill wich should b this month but somehow its next month? Then I told her this month i got my bill and the statement saying I was late on the same day and she tells me that thats not thier problem and that i could

...
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Well i got it replaced @ a store with a repair center..so I guess thats a corporate store becuase the lady that was helping me was saying the store thats closest to me was a "3rd Party Location"...and i have the Moto Q

Then the prob with the bill is, is that she gave a a service credit...wich was supposed to be for the bill i owe @ the current moment....but some how its in the system for next month. Im really not worried so much about my bill but Im just getting told different things by different people wich is casuing problems

Stick to your guns don't let them tell you no, if they do say you know what I received a post card in the mail stating you changed the terms of agreement and would like to take advantage of the nullification of any ETF fees due to this. I think its only good for 30days so think wisely when you receieved it. I think if you just stick to saying if they cannot do this you'll cancel your account they will ease up. Now...if your late on your bill and not a outstanding customer they may just say see you so if this is the case then the 150.00 maybe a good deal.

I can almost guarantee when you tell retentions why your cancelling your account they will give you the phone. Why even waste time on adding and deducting this and that. Call retentions say hey this is the deal my phone is a peice of crap, I want the phone for this price advertised or I am gone. Is this a moral way of getting your phone? maybe, maybe not but I can guarantee Sprint purchses these phones for pennies on the dollar.

That will not work....... 🤨